Arvutitark Reviews 

UPDATE: Managed to get my failed SSD back from them and initiate RMA directly from SanDIsk
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The very long story about how I ended up without SSD drive and ability to buy a new one using the returned money at the end of warranty replacement process.

A bit of warning to anyone trying to replace a faulty under warranty SSD or RAM via their customer service - DO NOT DO THAT EVER, first check if RAM/SSD manufacturer provides direct replacement and go this way, it will be much faster and you end up with a SSD/RAM at the end. I have made a mistake and went through Arvutitark trying to replace 1 year old WD BLACK SSD, that has 5 years manufacturer's warranty. I was Arvutitark's customer as long as they exist and did replace HDD/SSD 4-5 times during that time without a problem, but not in 2026, when RAM/SSD prices are so high! The guy at the store said "of course we'll help replacing the faulty SSD, no problem, but it can take about 3 weeks". 4 weeks passed and there were no progress, so I wrote to them. I received e-mail the next morning telling me that my case is closed and they sent me the credit bill in the amount of the original price of the SSD, which is 2.5 less than the current price of the exactly same SSD. I went to their warranty claims department and they told me a very long story about how it is not them but the distributor sent them the bill and coincidentally the bill came at the same time as I asked about the status of my case. Of course they could not get my original drive back so I could replace the drive through WD directly! Apparently Estonian law allows seller to return money back if "replacement does not make sense" and they interpreted that phrase quite good for them.

It looks like a scam to me - you receive a faulty SSD/RAM from the customer, replace the device using the official manufacturer's channel, then return the money to the customer and enjoy the replacement device yourself or resell it for 100% profit. A little side business of the warranty department? Never believed in conspiracy theories but this one could be it.

Will never buy anything from them.

TERRIBLE CUSTOMER SUPPORT!!!
Bought a subwoofer tested it and didn't like it. When I returned it they said there are scratches and that I will probably get less money back. I had to wait almost a month and only when I wrote to them they made me an offer. I agreed with the offer and have not gotten my money back yet, it has been a month since I returned the subwoofer. Terrible customer support. Also the guy at the store was rude and unproffessional.

Terrible customer support. They are not fixing the problem and sending my computer back with the same issue. It's the third time I already sent the product with evidence of the issues on email (files, videos, and instructions on how to check the logs) and they are not answering properly and didn't confirm the refund yet. It has been a huge inconvenience on my side, since I am without my computer for more than 4 months and still don't have it.

I bought an electric desk from Arvutitark. They delivered the package, I opened it, and the desk was full of scratches. It’s obvious that it had already been used. They are selling refurbished furniture and equipment as if it’s brand new. No wonder they hid their Google reviews.

Ostsin Arvutitargast elektrilise laua. Nad tõid paki kohale, avasin selle ja laud oli täis kriimustusi. On täiesti näha, et seda on juba kasutatud. Nad müüvad renoveeritud tehnikat ja mööblit uue kauba pähe. Pole ime, et nad oma Google’i hinnangud ära peitsid.

Said it’s in stock went to the store said it’s not in stock and said it comes in stock in Monday, Monday comes not in stock say wait another 2 days only then did ï get it.

As an expat in Estonia, I am really surprised this is the only place I have third world sort of experience. Much of Estonia is tech-savvy, with customer centric approach to business.

It could be a mouse, flashdrive or single cable; so long as it requires a fix, Arvutitark will take more than 3 weeks to update you (usually after you have sent multiple chaser emails and multiple calls).

I am sorry but this is the fourth time this is happening. Really bad experience. They are only prompt when you are buying (at the point of taking your money). After that, everything else is your problem, even if you have a legit warranty case. Appalling behaviour and service; yes it doesn't matter if this is Tartu or Tallinn. Bad company values.

I bought a USB-C cable to connect a monitor. From time to time the screen went black for a few seconds. I returned the cable the same day. Instead of replacing it, they told me it had to be sent for inspection first! This means up to 30-day delay. "Great success - I will wait for sure and will not go to another store to buy a working cable." What use is a replacement cable when it comes back from warranty weeks later?

Very disappointing handling of a simple accessory that failed immediately. Never will I buy anything from them again.

My experience with Arvutitark was nothing short of frustrating. I purchased a product from them and when an issue appeared, I expected at least a fair and honest handling of the situation. Instead, I was met with vague answers, slow responses, and a feeling that they were doing everything possible to avoid taking responsibility.

I provided all the information I could — including a clear descriptions of the problem — yet nothing was taken seriously. The whole process felt like an exhausting runaround, and at no point did I feel supported as a customer.

Even though the dispute didn’t go in my favor, it doesn’t change how poorly the entire situation was handled. The communication was cold, unhelpful, and left me with zero confidence in this company.

I won’t be buying from Arvutitark again. If you value proper customer service and fair treatment, I would strongly consider looking elsewhere.

Very disappointing delivery experience.
The original estimate was roughly one week, but after I completed the order they postponed delivery by at least another week without explanation or notice.

Ordered a few things for my setup a while ago. The site said delivery would take 2 days — guess what, it didn’t. Waited a few more days and called them. They told me the package should go out that day or, at the latest, in 3 more days. Well, it’s been more than 3 days again, and I’m still waiting.

Customer service was polite and tried to help, but the shipping delays are ridiculous. Based on this experience, I can’t recommend ordering from them if you need your stuff on time.

its very good, its one of the few places in estonia where you can buy computer components. lots of stuff is much cheaper than anywhere else, even cheaper than in America (the stuff there should be way cheaper because they dont need to pay taxes) delivery is nice, quick. I bought from them many times overall its a great company

Used to be a good place where to buy electronics during 2020-2022 but lately it has gotten really bad. Bought a UPS for my computer it took them 3 weeks to deliver when the estimate was 2 days. Also tried buying a monitor, after i had made the payment i got a gmail the next day that the monitor is out of stock and i had to wait 6 days to get my money back.
If you need something fast dont buy from arvutitark

Got my ordered PS5 (and PS5 controller I ordered a few days later) very quickly. Customer support has been helpful and professional every time I've ordered. Prices are also cheaper than most bigger electronics stores (like Euronics). Recommended.

Can't trust shipping estimates from this company. Had to wait 2.5 weeks for a CPU-Cooler I ordered. Initially, the maximum shipping time given was 10 working days. I was building a computer as a birthday gift and shipping time slipped day by day. Could not deliver computer on time. Also, this happens repeatedly if you order items that are not in stock. One customer service guy blamed the shipping delay on the upcoming Christmas time (order started on 12 November). No apology. Their strategy on these issues is to deal with it or to go f*** yourself, at least this is how I felt. Avoid!

DO NOT BUY ANYTHING HERE, YOU WILL BE CHEATED!

I bought HP Omen 40L computers 2 months ago and one of them stopped working after 20 days. I took it to the Ulemiste store because they took care of delivering it to HP support.

They kept me waiting 1 month. They said it was the motherboard and that they would change it. You have to insist for them to give you an answer.

At the end, after a month, they tell me that it is already repaired and that I can pick it up. I take it and connect it and I see that the equipment is exactly the same as how I delivered it, it had not been repaired and they had not even touched it. Had the same error.

I write to them and they tell me that they took it to the official service and that it was repaired. ABSOLUTE LIE! They tell me to take him back, hahahahaha, to laugh at others.

I had bought 2 HP computers and some accessories and we were planning to buy at least 6 more computers here. Good thing we didn't!

If you want to go through the same thing, don't even think about buying in any ARVUTITARK store!

PS: I'm not the only one, you just have to read all the negative reviews here and on other sites, and there are many customers with similar problems

If you want to spend 1200 Euros for a computer just to upack it at home and realize it does not even have WIFI and Bluetooth built in then you have come to the right place. If however you expect in the year 2022 this to be built in like four wheels come with a car then you must go someplace else.

I will not recommend this company to anyone. Rude customer-service. who blames the customer for receiving a brand new but defect product, because ''Robots don't make mistakes.''. Also refusing to communicate in English with non-native customers.
Having to use damn google translate to even communicate with them, is just not good enough. I know they speak English perfectly, as the first emails were in English, as well as the guy on the phone, yet when the customer points out that there is an issue, they suddenly refuse to answer in English any longer. Their response was basically: ''If you are not happy, sue us.'' Now, that is some 'South Park' level ridiculous customer support attitude.

I have ordered many items over the years and everything is perfect. Fast delivery time, good customer support and good prices
10/10 would buy again