Good morning, Ms Karen was very polite. I really appreciate the happiness In her voice for what she does. This type of customer service means the world to us callers when we’re calling a company and h... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Had the pleasure of speaking with Martha as my ARW rep today. She is amazing! I was very confused regarding charges ARW had charged me and Martha clarified everything with patience and understandi... See more
Company replied
Jabriah was very kind & knowledgeable. She took her time and answered all my questions with patience. She also took care of my situation with outside sewage coverage as I thought was done last year.... See more
Company replied
I talked with Consuela @ ARW this morning about my payment and she was so awesome and helpful. She dug a little deeper into my monthly plan and discovered a few things. I really appreciated Consuela,... See more
Company replied
Company details
Written by the company
At ARW Home, we believe every homeowner deserves peace of mind, knowing their home is protected from unexpected breakdowns. As a trusted provider of home warranty solutions, we offer comprehensive and affordable coverage for your home’s essential systems and appliances. From HVAC systems and plumbing to kitchen appliances and electrical, ARW Home has you covered, helping you avoid costly repairs and maintain the comfort and safety of your home. What makes ARW Home unique is our dedication to customer satisfaction. We offer a range of flexible, customizable home protection plans designed to meet the unique needs of homeowners, real estate professionals, and landlords. Our friendly and knowledgeable customer service team is available to assist you at every step, ensuring a seamless experience from enrollment to claims processing. We work with a network of trusted, licensed service providers to deliver fast, reliable repairs and replacements when you need them most. With ARW Home, you’ll enjoy transparent pricing, no hidden fees, and the convenience of managing your plan online. We’re committed to making home protection easy and accessible for everyone, whether you’re a first-time homebuyer or a seasoned homeowner looking for extra security. We’ve proudly served thousands of customers across the country who trust ARW Home for our dependable coverage, quick response times, and exceptional support. In fact, ARW Home has been recognized by U.S. News as one of the best overall home warranty providers, highlighting our commitment to delivering real value and protection for homeowners. Don’t leave your home’s safety to chance. Explore ARW Home today and discover why so many homeowners choose us to protect their homes and budgets.
Contact info
901 Yamato Road, 33431, Boca Raton, United States
- (855) 709-5898
- customerservice@arwhome.com
- arwhome.com
3.6
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They honestly deserve no stars at all
They honestly deserve no stars at all . Very rude called over to cancel and the girl by the name of Lisandra , just hung up on me did not even ask if it was okay to place me on a brief hold or nothing very unsatisfied
January 12, 2026
Unprompted review
Reply from ARW Home
Thank you for your feedback. We have sent a request through Trustpilot asking for additional information so we can locate your account and investigate this matter further.
Once we receive the necessary details, we will review the situation and address your concerns accordingly. We appreciate the opportunity to look into this and follow up.
American Home Shield is the worst…
American Home Shield is the worst Warrantycompany! They sent 3 different companies to try to fix my 6 year old Samsung Refrigerator. To know point hasn’t been fixed from 11/23/25-1/9/2026 they keep sending Different SO CALL SENIOR TECH THAT DONT KNOW ANYMORE THAN THE OTHER PERSON OR COMPANY.
Tech IMFORMERD ME THE REFRIGERATOR NEEDED TO BE REPLACED TO KNOW OF VAIL ITS NOT REPLACED YET. My NEXT OPTION CHANNEL 8 on YOUR SIDE AND REPORT AHS COMPANY.
January 8, 2026
Unprompted review
Reply from ARW Home
This review appears to reference American Home Shield, which is a separate company. American Residential Warranty (ARW Home) is not affiliated with American Home Shield and does not have a record of this claim or service experience.
We kindly ask that you update or remove this review so it reflects the correct provider.
Reply from ARW Home
We’re unable to locate an account associated with this review. If this comment was intended for a different company, we kindly ask that you update or remove it. If you believe you have an active or prior plan with American Residential Warranty (ARW Home), please contact us directly so we can review your concerns.
Horrible company
Horrible company. No follow up on the techs they chose. Almost 4 weeks without a fridge. Two techs either didn’t show up or never came to do repairs after telling me they would be back in a day or two with parts. ARW never followed up with me or techs to see if job was being done. I called them every couple days to see when work would be done. They tell me to be patient. Kept telling me I had to wait 24 to 48 hours to get response. Don’t waste your money with this company. Very aggravating and felt like I was totally ripped off.
November 26, 2025
Unprompted review
Reply from ARW Home
We’re sorry to hear about the experience described and understand how frustrating appliance delays can be.
At this time, we’re unable to locate an account or claim associated with the information provided in this review. It’s possible this review may have been intended for a different company with a similar name. Without sufficient identifying details, we’re unable to confirm coverage or review the status of any repair.
If this review does pertain to ARW Home, we encourage you to contact our Customer Service team directly so we can verify your account and look into the matter further.
— Escalations Department
ARW Home
Martha
Martha, was wonderful, she was patient, very knowledgeable and pleasant to speak with. Thank you!
December 15, 2025
Unprompted review
Reply from ARW Home
Thank you for taking the time to share your feedback! We’re so glad to hear that Martha provided such a positive experience and was patient, knowledgeable, and pleasant to work with. We’ll be sure to pass along your kind words to her. We truly appreciate you choosing ARW Home!
Everything sounds great I hope…
Everything sounds great I hope everything works out. I trust trust this process I’m hope everything goes smoothly
December 6, 2025
Unprompted review
Reply from ARW Home
Thank you so much for your 5-star review! We’re grateful for your trust and are glad to hear everything is sounding great so far. Our team is here to make sure the process goes as smoothly as possible, and we’re always available if you need anything along the way.
Thank you for choosing ARW Home!
Will was very professional
Will was very professional, helpful, and asked questions pertinent to my home safety needs. He was polite and personable, with suggestions regarding my individual plan. I'm grateful for the ARW safety net! 👍👍
December 6, 2025
Unprompted review
Reply from ARW Home
Thank you for your wonderful 5-star review! We’re thrilled to hear that Will provided professional, helpful service and took the time to understand your home safety needs. We take pride in offering personalized support, and it’s great to know his guidance made a positive impact.
We truly appreciate your trust in ARW and are grateful to be your home protection safety net! If you ever need anything, we’re always here to help.
Horrible Company
Please don't use this company. I put in for a leak. They sent out a handyman not a plumber. The handyman didn't have a clue what to look for. Didn't turn on any water to verify my leak. He stated it could be from the roof. That when the red flags was raised because we had no rain in the last ten days. The handyman sent in the report that it could be from the roof. I myself found the leak and reported it to ARW. They told me to get a plumber at my own expense to verify and prove where the leak is coming from. I spent $600 dollars to have a plumber come out. He verified the leak and took pictures. Now I have a hole in my wall where the plumber had to cut to find the leak. I sent in all the information like ARW told me to do. I been waiting over an week with excuses. Ask to speak to a supervisor and they said the supervisor was busy. Pay for a warranty every month and they make excuses on not honoring my warranty. I seen where several other customers had the same complaints. This company shouldn't be in business. This company is a complete rip off.
November 21, 2025
Unprompted review
Reply from ARW Home
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration you encountered during this process. We also want to thank you for speaking with us today. We’re glad we were able to review your case directly and resolve your claim to your satisfaction.
At ARW Home, we always strive to ensure a positive outcome for our customers, and we understand how stressful and inconvenient leak issues can be. We appreciate your patience while we worked through the details, and we’re happy we could reach a solution that addressed your concerns.
If you ever need further assistance, our team is here to help.
— ARW Home
They will make excuses to deny your coverage
I recently had a very disappointing experience with ARW and the service provider they assigned to repair my heating unit. The technician from Broomfield HVAC ordered an incorrect circuit board and failed to verify that the unit was not delivering the proper voltage to the pressure pump. When questioned, he attributed the issue to the thermostat, claiming it was different from his initial visit—even though the change was only a cover and the thermostat was fully compatible.
Following this, ARW denied coverage for any damage to my HVAC unit based on the technician’s report. As a result, I chose to cancel my policy and transition to another company that I hope will demonstrate greater professionalism and integrity.
November 18, 2025
Unprompted review
Reply from ARW Home
Olga, we reviewed your claim along with the technician’s documented findings. During the initial visit, the unit was repaired and was functioning properly. When the technician returned, the original thermostat had been replaced by someone with a smart thermostat. Even if described as a simple “digital cover,” thermostat units often contain critical sensors and electronic components, and replacing them is considered an after-the-fact modification.
Because the system was altered after the original repair, any number of issues could have caused the new malfunction. The technician could not take responsibility for problems resulting from an unauthorized change, which is standard across warranty agreements. As a result, the claim was no longer eligible for coverage.
— Escalations Department, ARW Home
Actually we have had this insurance for…
Actually we have had this insurance for about 8 years we made our very first claim two weeks ago on the water heater they refused to cover it and only offered us 300 and some odd dollars and told us it would cost over $1,000 to get it fixed so we got it fixed ourselves for $550 I am still waiting for the $300 check that they promised us my review to them is they worth anything they don't keep to their word at all Terry Pratt
November 3, 2025
Unprompted review
Reply from ARW Home
Thank you for your feedback, Terry. We attempted to locate an account under the name and information provided in this review; however, we were unable to confirm you as a current or past ARW Home customer. Because of this, we cannot verify the claim details or payout you referenced.
If this review was intended for our company, we would be glad to look into the matter further. Please contact our Customer Service team with your account information so we can assist you directly and provide an accurate update.
Talking with Karen as pleasant as she…
Talking with Karen as pleasant as she is was a wonderful experience I've ever had with customers service. My I would not mind have her being a bundle of joy to talk with anytime for a customer service representative
November 12, 2025
Unprompted review
Reply from ARW Home
Thank you so much for your kind words! We’re thrilled to hear that Karen made your experience such a positive one. Providing friendly and professional service is what we strive for every day, and we’ll be sure to share your feedback with her and the team. We truly appreciate you taking the time to share your experience with ARW Home!
— The ARW Home Team
Morta was excellent.
October 22, 2025
Unprompted review
Reply from ARW Home
Thank you so much for your kind words!
We’re thrilled to hear that Marta provided excellent service. We’ll be sure to pass along your feedback—it means a lot to us and to Marta! If there’s anything else we can assist you with, please don’t hesitate to reach out.
Reply from ARW Home
Thank you so much for the great review! We're thrilled to hear we were able to take care of your needs right away. Your satisfaction is our top priority, and it's always rewarding to know we delivered a smooth and efficient experience. If there's anything else we can help with, we're just a message away!
Really great service and better customer service
Great service and better customer service. A happy with the Services provided.
October 16, 2025
Unprompted review
Reply from ARW Home
Thank you for your wonderful feedback! We’re so glad to hear that you’re happy with both the service and the customer care you received. Providing dependable coverage and a great customer experience is always our top priority.
We appreciate you taking the time to share your experience and for being part of the ARW family.
Great customer service!!
October 3, 2025
Unprompted review
Reply from ARW Home
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you had a great experience with our customer service. Providing exceptional support is something we take pride in, and it's wonderful to know it made a difference for you.
My bill seems to come right before my…
My bill seems to come right before my pay check hits the bank, ARW understands and Ms Karen assisted me yesterday with handling that, I really appreciate the service and support
September 29, 2025
Unprompted review
Reply from ARW Home
Thank you so much for your 5-star review! We're glad to hear that Ms. Karen was able to assist you with understanding and care—it's exactly the kind of support we strive to provide. We know timing matters, and we're happy we could work with you to make things easier.
Your appreciation means a lot to us!
Warm regards, Customer Service Team ARW Home
I spoke with Martha
I spoke with Martha. She is such a lovely person. It was such a pleasure speaking with Martha. She answered all my questions put my mind at ease and was such a pleasure to speak with. I believe that Martha is an asset to the ARW family thank you so much Patricia Puckett
September 25, 2025
Unprompted review
Reply from ARW Home
Patricia, thank you so much for your kind words and 5-star review! We’re delighted to hear that Martha provided you with such a positive experience. She truly is a valued member of the ARW family, and we’re glad she was able to answer your questions and put your mind at ease. We’ll be sure to share your feedback with her and the team.
We appreciate you being part of the ARW family and look forward to continuing to serve you!
— ARW Home
This is the worst warranty company out…
This is the worst warranty company out there. Submitted a claim for how water heater roughly 3 weeks ago, and after calling every other day to find the status, they denied our claim for some bogus reason. Cannot stress how bad this company is and would not recommend to anyone
September 5, 2025
Unprompted review
Reply from ARW Home
Steve, we understand this was not the outcome you were hoping for. After review, your claim was denied in full accordance with the Terms & Conditions of your agreement. You have access to these terms, and we encourage you to review them at any time for clarity on why this outcome is fully supported.
Unresponsive, unreliable, and unacceptable.
I would give ARW 0 stars if it were an option. I submitted an emergency claim, and after 30 days it was still unresolved. Despite repeatedly telling ARW this was an urgent situation, they were unable to send a technician or provide any real help. In the end, I had to hire someone on my own to fix the issue, out of pocket, while my emergency dragged on without resolution. Completely unacceptable service — do not waste your money with this company.
August 9, 2025
Unprompted review
Reply from ARW Home
Thank you for sharing your experience. We were unable to locate an account under the name provided. To assist you further and review your concerns, please contact our Customer Service team at (888) 508-8886. We're here to help and want to ensure your concerns are properly addressed.
Buyer beware
Subject: Urgent Complaint Regarding Warranty Claim Experience with American Residential Warranty
I am writing to express my profound dissatisfaction with the handling of our recent warranty claim with American Residential Warranty. What began as a simple plumbing leak has turned into a frustrating and exhausting ordeal.
Initially, your company was unable to find a contractor to address our issue, which appears to be a common challenge for your organization. Consequently, we were advised to locate our own contractor, which we did. Throughout this process, we kept your team informed about the estimates for the repairs as well as the final costs.
Despite our diligent efforts over the past few weeks to provide all necessary information and documentation, we have encountered significant resistance when it comes to receiving the payout we are owed under our contract. Instead of honoring our agreement, it seems American Residential Warranty company has focused on finding reasons to deny our claim.
We have an addendum in our contract that clearly covers septic tanks and plumbing, with a maximum reimbursement of $2,500. Once again, our claim has been denied.
Currently, we are paying $2,400 annually for the warranty on Just One home, and I have been with your company since 2017, maintaining coverage on this properties.
BUT WAIT :-we have two homes with your Company!
And Over the years, we have invested a significant amount of money into this warranties, and yet, when we recently required assistance, we were met with a swift denial of our claim.
As a loyal customers for the past eight years, this treatment is not only disappointing but also unacceptable. Given the substantial amount we have spent on repairs and premiums, we now feel that we would have been better off being self-insured.
I hope this complaint will be taken seriously and alert other customer about their action delayed denial customer please be aware of this company
This company has been unmasked and Now We know the truth."
Sincerely, was a Loyal Iong term Customer. NOT ANYMORE!
June 9, 2025
Unprompted review
Reply from ARW Home
Thank you for sharing your concerns. At this time, we are not able to confirm the validity of this complaint, as we do not have a way to verify the details provided or confirm whether an account exists or existed under this information.
We take all feedback seriously, and if you are an ARW customer, we encourage you to contact our Customer Service team directly at (888) 508-8886 so we can review your account, verify your coverage, and provide assistance.
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