Ascend Viral Reviews 224

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consider this service a valuable investment for building their social media presence, appreciating that it delivers genuine growth unlike many other tools that promise shortcuts. People are consistently happy with the smooth and stress-free user experience, noting that the team is dependable and professional, ensuring everything works as expected. Reviewers frequently highlight the acquisition of real, engaged followers who interact with content, leading to significant and authentic engagement. However, some people were dissatisfied with the service, mentioning issues with the unfollowing process where promised actions were not taken, leading to an increasing following list without a corresponding increase in their own follower count. A few other people also felt that the growth in followers was slower than expected or that the engagement was poor, questioning the value for the subscription cost. Some customers also noted concerns about the staff being understaffed, which they felt impacted the service delivery and the overall effectiveness of the growth strategy.

What people talk about most

Social media

Reviewers mention positive feedback about social media growth, with many expressing satisfaction with the... See more

Service

Users describe positive interactions with service, with many finding it reliable and a "total game changer"... See more

User experience

Consumers find the user experience to be positive, with many appreciating the true engagement and natural... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising the team as dependable,... See more

Subscription

Clients share ambiguous opinions on subscription, with some expressing satisfaction and recommending the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ascend Viral completely exceeded my expectations. In an era where everyone promises growth hacks and shortcuts for social media, most tools end up being fluff — but not this one. If you're serious abo... See more

Rated 5 out of 5 stars

I don’t have any complaints about the service so far. It’s been a really smooth experience and everything has worked as expected. If the pricing were a bit lower, I’d probably move all of my other a... See more

Rated 5 out of 5 stars

After 2 months I'm impressed. I'm getting people dm and comment on my page for things I've done ages ago. It's growing really fast and I'm almost +1000 on my Yoga page. Interestingly my Music page isn... See more

Rated 5 out of 5 stars

Communication with your personal growth assistant is top notch. You're talking to a real human that is actually working on the growth of your social media account. I have gained over 100 followers in... See more


Company details

  1. Internet Marketing Service

About Ascend Viral

Written by the company

Ascend Viral provides truly organic & safe social media growth services. We fight against unethical social media strategies, and we've been helping people spread their influence since 2016.

If you have had a poor experience with Ascend Viral, please contact us at support@ascendviral.com so we can make things right. We want all our customers to be happy, and we'll do anything it takes to make you satisified with our service.

WE CARE ABOUT OUR CUSTOMERS!

Sending us an email will create an investigation on your subscription. Our management team will be able to create a solution for you as soon as possible. We'll investigate your personal growth assistant, their actions, their messages, and more. We want to make sure all our assistants are held up to our high standards.

Your personal growth assistant is human, after all. Humans make mistakes; however, we do our best to always fix those mistakes. Contact our management team if you believe a mistake has been made.

Ascend Viral's Instagram growth service is the leading ethical growth provider. We are built for businesses and individuals that struggle to gain traction on Instagram. We're not built for everyone.

Contact us to see if we're right for you.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Being a chef and food blogger

Being a chef and food blogger, my main goal was to reach more food enthusiasts who appreciate gourmet cooking. Ascend Viral exceeded my expectations. Their targeted approach has brought in a community of food lovers who actively engage with my recipes and cooking tips. What I love most is the personalized service – it feels like they have a real stake in my growth. They’ve helped me refine my hashtags, better understand my audience, and even offered tips on post timings. It’s refreshing to work with a team that’s as passionate about my growth as I am about my cooking.

January 26, 2024
Unprompted review
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Reply from Ascend Viral

Thank you for your 5 star review! We value having you as a customer! Please don't hesitate to reach out to our team if you need anything!

Rated 5 out of 5 stars

Authentic

Ascend Viral = authentic growth. My yoga page is thriving. Real engagement, real community. Big thanks to the team!

February 1, 2024
Unprompted review
Ascend Viral logo

Reply from Ascend Viral

Thank you for your 5 star review! We value having you as a customer! Please don't hesitate to reach out to our team if you need anything!

Rated 5 out of 5 stars

Ascend gets a thumbs up from me

Ascend gets a thumbs up from me. My art's reaching more people, and the new followers are genuinely interested in my work.

February 7, 2024
Unprompted review
Ascend Viral logo

Reply from Ascend Viral

Thank you for your 5 star review! We value having you as a customer! Please don't hesitate to reach out to our team if you need anything!

Rated 4 out of 5 stars

Nothing happened

I realize it’s not quite a month but I was getting more genuine followers and most importantly paying clients by promoting my testimonials alone. Nothing is happening and this is not cheap.

February 12, 2024
Ascend Viral logo

Reply from Ascend Viral

This user has been completely refunded. We will update this reply with more information once we hear back from the client.

Rated 5 out of 5 stars

Fantastic!

Ascend's team is fantastic! They've helped my page bloom. Lots of new, engaged followers.

February 5, 2024
Unprompted review
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Reply from Ascend Viral

Thank you for your 5 star review! We value having you as a customer! Please don't hesitate to reach out to our team if you need anything!

Rated 5 out of 5 stars

Organic Growth for Organic Products

I run an online store selling organic products, and Ascend Viral has been instrumental in growing our Instagram presence. The increase in followers was noticeable within the first month, and these weren't just any followers – they were genuinely interested in organic living. Their team not only helped us gain visibility but also engaged us in developing a content strategy that resonates with our audience. I've used other services before, but the level of care and detail from Ascend Viral’s team is unparalleled. They are always available for guidance and support, making us feel like a valued client, not just another number

January 16, 2024
Unprompted review
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Reply from Ascend Viral

Thank you for your 5 star review! We value having you as a customer! Please don't hesitate to reach out to our team if you need anything!

Rated 5 out of 5 stars

Great service!

Ascend's team knows their stuff. My fitness is gaining traction thanks to their targeted approach. Real people, real results.

January 29, 2024
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Reply from Ascend Viral

Thank you for your 5 star review! We value having you as a customer! Please don't hesitate to reach out to our team if you need anything!

Rated 5 out of 5 stars

Ascend Viral's been a game-changer

Ascend Viral's been a game-changer for my tech vlog. Real, engaging followers and top-notch advice. Worth every penny.

January 16, 2024
Ascend Viral logo

Reply from Ascend Viral

Thank you for your 5 star review! We value having you as a customer! Please don't hesitate to reach out to our team if you need anything!

Rated 5 out of 5 stars

Parfait!

Their targeted approach has brought in food enthusiasts who not only follow but engage with my culinary adventures. It’s like adding the perfect spice to a dish, the results are delicious! Their customer service is just the cherry on top.

January 9, 2024
Ascend Viral logo

Reply from Ascend Viral

Thank you for the 5 star review! We appreciate your business and your kind words. Please contact us if you ever need anything. We're always here for you!

Rated 5 out of 5 stars

Real Results

My boutique's Instagram has been transformed with Ascend Viral. Their team understands the nuances of reaching a niche market and provided tailored strategies that have brought in an audience who adore our collections. Each new follower feels like a future customer, and that's priceless. The personal attention from the growth team has been like having an in-house social media expert!

January 1, 2024
Unprompted review
Ascend Viral logo

Reply from Ascend Viral

Thank you for the 5 star review! We appreciate your business and your kind words. Please contact us if you ever need anything. We're always here for you!

Rated 5 out of 5 stars

THANK YOU

I am so happy with Ascend Viral. Finally real experts who KNOW WHAT THEY'RE TALKING ABOUT. I am sick of the "growth services" that lie to you. Ascend Viral does it right! Do not buy followers! Just use services like Ascend Viral. They're legitimate.

December 19, 2023
Unprompted review
Ascend Viral logo

Reply from Ascend Viral

Thank you for the 5 star review! We appreciate your business and your kind words. Please contact us if you ever need anything. We're always here for you!

Rated 5 out of 5 stars

Outstanding Growth and Support!

I'm a small business owner in the fashion niche, and I've been blown away by Ascend Viral's impact on my Instagram account. Not only did I see a noticeable increase in real, engaged followers, but the customer support was exceptional. My growth assistant was knowledgeable and always there to guide me. Unlike other services I've tried, there's a clear emphasis on quality over quantity here. No bots, no fake followers – just genuine growth!

December 9, 2023
Unprompted review
Ascend Viral logo

Reply from Ascend Viral

Thank you for the 5 star review! We appreciate your business and your kind words. Please contact us if you ever need anything. We're always here for you!

Rated 2 out of 5 stars

Great or so I thought…

I joined in September and for the first couple months it was great, then they started deleting people I was following and even after messaging them to stop unfollowing people I had literally just followed they issued this long excuse about blah blah blah. I even told them to go ahead and follow new accounts with an unlimited ceiling but still they continued to unfollow accounts after I asked that they stop. This business is offering in basic terms a follow/unfollow service that you can do yourself. They promote it as a multifaceted approach but all they are doing is following and then unfollowing other accounts even accounts that they didn’t follow, they will unfollow for you causing headaches if you don’t immediately add your favourites to a “white list”. Even worse, now their system is down and you can’t even access your account to tell them to stop messing with your followers.

December 20, 2023
Unprompted review
Ascend Viral logo

Reply from Ascend Viral

Hi,

There might've been some miscommunication here. If you can reach out to us at team@ascendviral.com, we'd love to help you.

Trustpilot shows you're posting from Japan, and we had to temporarily block Japan's traffic since we were receiving about 50,000,000 spam visitors a day from Japan due to a DDoS attack we experienced recently. Japan should be unblocked now.

Please reach out, and we can create a compensation package for you. We'd love to make this right.

Rated 3 out of 5 stars

not the best company

I worked with them for over 4 years. They handled both of my IG's at different points. I noticed the past few months a shift with their work and I didn't see nearly as much growth as I normally did and the followers that were following me weren't from the places I even told the company I wanted to have in my audience. After 3 months I only gained 500 followers. That just doesn't seem right after they've been working on my account for years. Also, they were really bad to respond to me. Sometimes 2 weeks went by.

October 24, 2023
Ascend Viral logo

Reply from Ascend Viral

Hi,

Thank you so much for your years of service with us. We went ahead and processed you a refund for the last three months, as there was some miscommunication on our end due to some capacity issues we're facing. This is completely our fault for the low growth, as we never properly adjusted your targeting. We also failed to communicate that with you. Again, that's 100% our fault. We're not making any excuses about that.

I apologize that after all these years, we weren't able to leave you with a five star experience. If you ever decide to return as a customer, the first few months is on us. We'd love to make this right for you.

If there is anything else we can do, please let us know.

Thanks again!

Rated 5 out of 5 stars

A game changer

I've been struggling with organic growth for a while. Ascend Viral was the game changer for me. Highly recommend!

September 24, 2023
Unprompted review
Rated 5 out of 5 stars

I love that Ascend Viral focuses on…

I love that Ascend Viral focuses on real, quality followers. In the past, I'd get a bunch of irrelevant or fake followers from other services. With this service, it's genuine growth. Kudos to the team!

October 2, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely A joke

Absolutely A joke
Absolutely A joke. Do not waste your time or your money. Everything went down. followers, engagement. Only thing that went up was the people I followed. No response from cust. service when I questioned them either. They said what do you mean. ?

I will not update my review and would like it posted as a review. I was an active user and due to negative attacks from this company i will be using a fake name. I did use the service and my credit card was charged.

Date of experience: September 09, 2023

There are no negative reviews from this company because they get them all taken down harassing the person that posted them. By email, reporting their social media platforms that they have access to and or getting them shut dow. TrustPilot is where you should be allowed to post true and honest reviews on how you were treated and/or the experience you had while utilizing the product from a company. They should not be allowed to harass you. You provide them access to your social media and I get at. But now it's scary. Please leave my honest and true review of this company up. I have chosen to not put this review with my real name and not with the email i used to contact this company. I have spoken to a bunch of people that gave bad reviews and they company take action agains them. I do not want that to happen to mine. Please do other research about this company and the reviews that were provided and/or taken down There has to be a ton more. Please expect that not everyone is happy with the service your company has provided and we are allowed to say so without being harassed by the company and CEO.

September 8, 2023
Ascend Viral logo

Reply from Ascend Viral

This is the second time that this exact fake review has been posted by Lisa. Trustpilot already removed this review for it being fake.

Original review posted on September 14: https://www.ascendviral.com/wp-content/uploads/2023/09/review.png

Trustpilot removed the review on September 21 due to it being fake:
https://www.ascendviral.com/wp-content/uploads/2023/10/trustpilot-removal.png

Their information they submitted to Trustpilot (full email censored): https://www.ascendviral.com/wp-content/uploads/2023/10/trustpilot-evidence.png

If they were a customer, that email would show up in our Stripe or PayPal logs as a subscriber. It doesn't.

Stripe: https://www.ascendviral.com/wp-content/uploads/2023/10/stripe.png
PayPal: https://www.ascendviral.com/wp-content/uploads/2023/10/paypal.png


Lisa has never supplied any information that has proven her to be a customer of ours. We conducted an internal investigation the first time that she posted this review, and we couldn't find any customer case that matched her story.

If we ever did have a customer with this kind of experience, we'd be able to help them with refunds, compensation packages, and so forth. They would just need to contact us. If Lisa decides to provide actual customer information at some point, we'd be happy to assist them.

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