Ascenti Physio Reviews 

6,407
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and compassionate approach, feeling well-supported throughout their treatment. Many highlight the exceptional service, noting effective recovery from injuries, significant pain relief, and improved mobility. Reviewers frequently appreciate the clear explanations, thorough assessments, and personalized exercise plans, contributing to a positive overall user experience. However, some customers also noted significant difficulties with customer service, reporting long phone wait times, unanswered emails, and challenges obtaining necessary documentation. A few other people also felt that treatment plans were sometimes ineffective or that appointments were spaced too far apart, leading to delays in recovery.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the care... See more

Customer service

People report positive experiences with customer service, highlighting helpful, understanding, and... See more

User experience

Users describe positive interactions with user experience, finding the service easy to organize and manage,... See more

Location

Customers had ambiguous experiences with location, with some finding specific offices like Leamington Spa and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My physiotherapist Ammarah was amazing. She was so professional, she checked in with me before every session, checking how I was feeling. Build up a nice rappor during sessions. Gave me good & c... See more

Rated 5 out of 5 stars

I have been attending physiotherapy sessions with Evangelos Nomikos for recovery on my ruptured Achilles tendon where I required surgery for almost 6 months. I must say the care I received was of the... See more

Company replied

Rated 5 out of 5 stars

I recently received help for a knee injury by Quratulain at Ascenti. After an initial video call she provided me with a tailored exercise plan which has helped re strengthen my knee and drastically re... See more

Rated 5 out of 5 stars

Marriam Zakria at Benfleet really has been great for my physio Journey, she’s really helped ease my back pain and given me a good exercise plan to follow. Thank you!


Company details

  1. Physical Therapy Clinic
  2. Physical Therapist

About Ascenti Physio

Written by the company

We are Ascenti Physio. The leading provider of physiotherapy - helping thousands of people to elevate their health and live active lives every day.

Whatever your physiotherapy and wellbeing needs, we’re here to help.

With speedy access to advanced therapies and affordable treatments, our clinicians can get to the heart of your problem and treat it fast.

Enjoy convenient access to highly trained physiotherapists wherever you need to be, with same-day appointments available either face-to-face or online as part of our award-winning virtual service.

With more than 20 years’ experience serving both the public and private sectors, we are industry leading experts and passionate believers in our distinct clinical philosophy.

Ascenti is a dynamic and progressive company – advancing physical therapies by making them more accessible to all, raising standards and pioneering new digitally enabled physiotherapy and musculoskeletal (MSK) services.

Our amazing people make us who we are and lift us above the competition – with a national network of 300 directly employed Ascenti clinicians delivering upwards of 600,000 treatment sessions every year. Enabling people to make headway after illness and injury, step back in to work after accidents, or simply stay active and keep moving forward in their daily lives.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 96% of negative reviews

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4.7

All reviews

(6,407)

1,177 reviews in the last 12 months

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Rated 5 out of 5 stars

I had been suffering for many weeks…

I had been suffering for many weeks with a knee injury that prevented me from sleeping for 5 weeks. I initially went through the NHS and felt i was just being passed from Clinician to Clinician.
I was then referred to Ascenti through AXA. I started my physio at the Stamford clinic under Physiotherapist Divya Gadhiya. Divya was brilliant from my first session, knowledgeable and compassionate and I could tell that she really took an interest in my injury and wanting to find a solution. Within the first week of starting my treatment, my pain level went from a 10 to a 2. I gained flexibility and confidence in using my leg. Each week, i went from strenght to strength. I cannot thank Divya enough for how she has helped me achieve so much in such a short period. I would truly recommend her and the Ascenti program. Paul Mott

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very informative

Very informative and gave clear instructions on what to do as well as always being able to answer any questions we had. Furthermore, very good conversationalist.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

After suffering with back pain for over…

After suffering with back pain for over 10 years, I was referred here for physio. Within the first 5 minutes of my appointment I was given a path for recovery. I have been discharged today and from when I came in to now it's genuinely night and day.
I cannot thank Leon enough for making me feel comfortable and heard. I have so many days, even weeks without pain, I have a plan to long lasting help and I wouldn't have had that if I hadn't worked with Leon!
Cannot recommend Leon and Ascenti enough.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

I recently received help for a knee…

I recently received help for a knee injury by Quratulain at Ascenti. After an initial video call she provided me with a tailored exercise plan which has helped re strengthen my knee and drastically reduce the pain I was feeling. I'm now well on the way to recovery. Thanks again Quratulain!

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 would recommend Mayuresh @ Wokingham

Mayuresh has been fantastic treating my plantar fasciitis. What stood out for me is that he adjusted the exercises when some of them were too difficult and also recommended a different schedule when I found it hard to find the time. This does mean slower recovery but it’s better than stalled recovery & repeat injury from not doing the exercises. 10/10 would recommend.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Referred by my GP for knee pain

I was referred by my GP for knee pain after I fell downstairs. I didn’t have to wait long for an assessment appointment, which was thorough. I was given a series of exercises to do and access to an app to keep track.
Three months later I am as good as I was before the accident. Only once did I need a bit of help with the app and the customer service was excellent.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Physio in Leamington

I’ve been seeing Sarfaraz in Leamington for several months for an injury that had me in constant agony, and I genuinely couldn’t have asked for a better physiotherapist. He’s incredibly understanding, patient, and professional and makes me feel like I'm in good hands.

Every session leaves me feeling noticeably better, and over the weeks I’ve become stronger, more mobile, and more confident in my recovery. Sarfaraz is one of the best physiotherapists I’ve ever seen, he is compassionate, committed to helping me get back to my mobile self and has a great sense of humour, too! I’d strongly recommend him to anyone in need of care.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Treatment

My first time visiting a physio so I was a little nervous about the process. Victor at Fort Dunlop was amazing. He made me feel at ease and took time to explain everything. Really helpful massage and treatment plan and with the exercise program I have made great progress. Would definitely recommend Victor

July 7, 2026
Unprompted review
Rated 4 out of 5 stars

Good service.

Good experience. Appointment, seen on time. Pleasant physio who gave good advice and emailed a series of exercises. I made great progress. Less pain, more movement.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Dr. Quratulain was excellent to work with. After a car accident I had terrible whiplash and she was incredibly supportive and informative with the exercise plan to get me back up and running again.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Knee Injury Physiotherapy

I came in with a really bad knee injury and had a series of physio sessions with Quratulain. I’ve seen a massive improvement with no further pain and I’m back to full strength on my injured knee. I’ve achieved all of my goals and returned more or less back to my previous fitness routine - thank you so much for your help and support Quratulain!

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

My physiotherapist Ammarah was amazing

My physiotherapist Ammarah was amazing.
She was so professional, she checked in with me before every session, checking how I was feeling.
Build up a nice rappor during sessions.
Gave me good & clear instructions on my progress & how to help myself at home.
Offered me good advice on how to exercise & build strength at home.

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely dreadful customer service…

Absolutely dreadful customer service and booking procedure, received a link to book a telephone appointment which i used to book, then received an email to say they couldn't contact me to book said appointment and referenced some imaginary accident, after numerous attempts (all failed) to call in order to sort this out received another email with face to face appointment details, they don't seem to have any clue what they're doing and it's impossible to speak to anyone to sort it out.

July 7, 2026
Unprompted review
Ascenti Physio logo

Reply from Ascenti Physio

Thanks for your review, we appreciate you taking the time to share your experience. We are getting in touch directly with you.

Rated 5 out of 5 stars

Sarfaraz Banatwala at Leamington 10/10

Sarfaraz Banatwala at the Leamington clinic has been so great and friendly! He’s very genuine and kind during the treatments, he makes sure that the exercises he gives me are explained well, not too much for me and gives tips to get it right at home. I’ve seen massive improvements in my pain levels down from 10 to 0-2, incredible! He’s a lovely guy and just a brilliant physio, highly recommend 10/10!

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Impossible to get hold of their call centre and on line options confusing. Designed to be customer unfriendly.

July 6, 2026
Unprompted review
Ascenti Physio logo

Reply from Ascenti Physio

Thanks for your review, we appreciate you taking the time to share your experience. We are getting in touch directly with you.

Rated 5 out of 5 stars

Thank you Samuel

I saw Samuel Niroo for neck pain and pins and needles in my fingers and he was great. He gave me some exercises to do at home and sports massage in session. I have had about 6 sessions and pain is completely gone. Very friendly and comfortable sessions.

July 6, 2026
Unprompted review

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