Ascenti Physio Reviews 

6,410
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and compassionate approach, feeling well-supported throughout their treatment. Many highlight the exceptional service, noting effective recovery from injuries, significant pain relief, and improved mobility. Reviewers frequently appreciate the clear explanations, thorough assessments, and personalized exercise plans, contributing to a positive overall user experience. However, some customers also noted significant difficulties with customer service, reporting long phone wait times, unanswered emails, and challenges obtaining necessary documentation. A few other people also felt that treatment plans were sometimes ineffective or that appointments were spaced too far apart, leading to delays in recovery.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the care... See more

Customer service

People report positive experiences with customer service, highlighting helpful, understanding, and... See more

User experience

Users describe positive interactions with user experience, finding the service easy to organize and manage,... See more

Location

Customers had ambiguous experiences with location, with some finding specific offices like Leamington Spa and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My physiotherapist Ammarah was amazing. She was so professional, she checked in with me before every session, checking how I was feeling. Build up a nice rappor during sessions. Gave me good & c... See more

Rated 5 out of 5 stars

I have been attending physiotherapy sessions with Evangelos Nomikos for recovery on my ruptured Achilles tendon where I required surgery for almost 6 months. I must say the care I received was of the... See more

Company replied

Rated 5 out of 5 stars

I recently received help for a knee injury by Quratulain at Ascenti. After an initial video call she provided me with a tailored exercise plan which has helped re strengthen my knee and drastically re... See more

Rated 5 out of 5 stars

Marriam Zakria at Benfleet really has been great for my physio Journey, she’s really helped ease my back pain and given me a good exercise plan to follow. Thank you!


Company details

  1. Physical Therapy Clinic
  2. Physical Therapist

About Ascenti Physio

Written by the company

We are Ascenti Physio. The leading provider of physiotherapy - helping thousands of people to elevate their health and live active lives every day.

Whatever your physiotherapy and wellbeing needs, we’re here to help.

With speedy access to advanced therapies and affordable treatments, our clinicians can get to the heart of your problem and treat it fast.

Enjoy convenient access to highly trained physiotherapists wherever you need to be, with same-day appointments available either face-to-face or online as part of our award-winning virtual service.

With more than 20 years’ experience serving both the public and private sectors, we are industry leading experts and passionate believers in our distinct clinical philosophy.

Ascenti is a dynamic and progressive company – advancing physical therapies by making them more accessible to all, raising standards and pioneering new digitally enabled physiotherapy and musculoskeletal (MSK) services.

Our amazing people make us who we are and lift us above the competition – with a national network of 300 directly employed Ascenti clinicians delivering upwards of 600,000 treatment sessions every year. Enabling people to make headway after illness and injury, step back in to work after accidents, or simply stay active and keep moving forward in their daily lives.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 96% of negative reviews

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4.7

All reviews

(6,410)

1,181 reviews in the last 12 months

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Rated 5 out of 5 stars

Great work with Sarfaraz Banatwala in Leamington

I work with Sarfaraz Banatwala in Leamington. He's been great, very knowledgeable and helpful. I've struggled in the past to find PTs who can work well with hypermobility, so I was happy to find someone who has effective strength and stability recommendations that are actually helping. The one downside isn't from my PT himself, it's the company being difficult to contact if I need to cancel or change an appointment, or ask a question between sessions. I can't just call the PT directly, I can only call the central office, which means 20-30 minutes on hold to speak with someone. But, for as good as the work has been, that seems worth the trouble.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with physio…

Excellent experience with physio therapist Maryam Rani. I've had about 7 appointments with her over the last three months and had a substantial improvement of my knee. Her services have been invaluable.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Ioannis Lepidas

Ioannis Lepidas Was excellent He listened carefully to my issue and provided relevant exercises and support to help me recover As my recovery progressed he was supportive in changing the program and how I could increase the level of exercise that I could do and how to get back to full fitness I have every confidence in his advice and will continue to follow his suggestions to slowly build up my fitness.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

I worked with Samual Niro who was very…

I worked with Samuel Niroo who was very informative and helpful. Had a calf issue prior to a biathlon and his work in the rehab programme and advice really helped me prepare for the event. From sport massage to K tape on my leg, allowed me to compete at the level to wanted to.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Ascenti Leamington Spa…

I attended the Ascenti Leamington Spa Clinic with Sarfarazq as my Physio. I found all my sessions to be really positive and insightful.

Over the multiple sessions I had I saw remarkable improvements in my condition and any questions/concerns I had, Sarfarazq was able to answer and provide solutions

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Sarfaraz is exceptional

Sarfaraz is exceptional. He’s attention to detials, his client centred approach pit me at ease immediately. The exercises to support my recovery are easy to follow and execute. Would highly recommend, my shoulder pain has gone which is a huge relief.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

I have completed my sessions with…

I have completed my sessions with Samuel Niroo and I am so pleased with the service. I came to him after a bad horse riding accident and after this treatment, I am back riding and pain free!! Thank you so much for:)

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Knee pain sorted

Had been suffering from knee pain for some months – from a meniscus injury. Difficult to fix but Sarfaraz at the Leamington Spa clinic examined me, discussed the problem and reckoned it could be improved 90% with a course of 10 visits. And that’s exactly what we achieved with a gradual course of treatment and exercises – starting with easier ones I could cope with and gradually building up to where I am now – walking as normal with just the occasional problem if I overdo it. All exercises were fully explained – both how to do them and why I was doing them. Some were altered if I had problems, but most were fine. And he emailed me videos of each exercise so I could be sure I was on the right track. Excellent service all round and Sarfaraz is an extremely kind and pleasant individual which was an added bonus.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Ascenti Physio

I was assessed and given a treatment plan which has helped amazingly well. After receiving follow up appointments to check my progress I was discharged. All good 😊

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent treatment for golfer’s elbow

I visited Mayuresh for treatment of golfer’s elbow and had a very positive experience throughout. He took the time to explain the cause of the issue, the treatment plan, and what I needed to do to support my recovery. Everything was explained clearly and in a way that was easy to understand.

The treatment itself was excellent, and I’m delighted with how quickly I’ve recovered. Mayuresh was professional, knowledgeable, and genuinely focused on getting me back to full function as quickly as possible.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Ajaykumar Joshi was amazing

Ajaykumar Joshi was amazing! I injured my right wrist pretty badly, tearing my tfcc cartilage disk in a complex way, and opted for the conservative treatment as a first try before surgery. I had many downs at first as my injury was slow to heal, and Ajay always listened and responded with compassion. He was like a therapist as well as a physiotherapist, which made the mental recovery side of the injury so much better. I looked forward to his sessions and slowly but surely I have been able to progress to have 90-100% of my normal wrist mobility back. Genuinely never thought I would be able to lift weights again. THANK YOU AJAY!

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Happy with physio input. Straightforward to book appointments and met my needs. Physio very polite and helpful, and set appropriate exercises to help with strengthening my hip. Subsequently, pain has significantly improved

June 22, 2026
Unprompted review

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