Banner for Ascot Lloyd

Ascot Lloyd Reviews 

402
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and financial advisors for being exceptionally helpful, polite, and patient during all scheduled consultations. Financial advisors provide clear, detailed, and highly efficient guidance, making it very easy for people to understand their complex investments and pensions. Though some customers were not happy with occasional communication delays and poor information regarding unexpected advisor changes, people still appreciate the overall reliable service. Reviewers consistently highlight that customer inquiries are handled quickly and professionally, ensuring a smooth, supportive, and reassuring process throughout the entire client journey.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that advisers are extremely professional,... See more

Customer service

Customers expressed great satisfaction with customer service, highlighting helpful and professional advisors... See more

Service

People report positive experiences with service, highlighting great financial advice and support for savings... See more

Customer communications

Users describe positive interactions with customer communications, highlighting efficient service and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Contact via phone was quickly answered. Ascot Lloyd team member was patient, courteous and friendly. I really appreciated the help and support while I logged on to the web site for very first ti... See more

Rated 5 out of 5 stars

I have the pleasure to deal with your advisor Mike Browning. I have absolute faith in his advice he makes you feel as though you are his only client he is a throughly nice man who gives me complete co... See more

Rated 5 out of 5 stars

Receved telephone call when expected. Instructons on the process to follow were clear and concise and a successful result achieved within 15 minutes. Mr Davis was friendly, helpful and concise, a de... See more

Rated 5 out of 5 stars

So far, I've only had an initial call, but Raj was extremely helpful and gathered lots of info ahead of my first meeting with a financial advisor. He was friendly and put me at my ease.


Company details

  1. Financial Planner
  2. Financial Consultant

Written by the company

Here at Ascot Lloyd, we pride ourselves on being financial advisers who offer financial advice & financial planning to personal & corporate clients.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(402)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Annual Withdrawal from Aegon

The review with my financial adviser was very good and my requests for annual withdrawal is implemented, however, this year Aegon first part withdrawal well on time with the balance submitted just in time related to my tax requirements.

April 1, 2026
Rated 5 out of 5 stars

Ascot Lloyd inspire me with confidence.

Being in need of financial advice but not knowing which kind of advisor was best, I sought contact from two different kinds of financial advisor. The first company I spoke to, who offered the restricted advice that matched my situation, seem ideal, so I have taken them on.

Secondly I spoke to Mr Raj Chauhan, from Ascot Lloyd, who offer independent financial advice. I explained my situation i.e. that I had found a Financial Advisor that I was happy to enlist at present, and that I didn't want to mislead Mr Chauhan or waste his time. He was most courteous and professional, and clearly knowledge, giving me some useful tips for the present and the future. I assured Mr Chauhan that I will happily contact Ascot Lloyd in future if my circumstances change, as I am confident that an Ascot Lloyd Independent Financial Advisor would be more than capable of offering the advice I require.

March 17, 2026
Rated 1 out of 5 stars

I would not recommend Ascot Lloyd

I have had the misfortune to have to deal with Ascot Lloyd twice in the last 8 months. Firstly as Executor for my late father and secondly as Lasting Power of Attorney for my sister. Their incompetence and the resulting delays in getting information and funds released has caused me considerable stress. They are certainly not client focused, although they probably are if they want your money. Why I am still waiting over 2 months for them to transfer the funds in my sister's Stocks and Shares Cash ISA to her bank account is beyond me.

UPDATE 27/3/26 Ascot Lloyd's automatic response was to ask for my personal details so a member of the team could contact me. I provided the details, and over a week later, I have heard nothing. I rest my case!

March 18, 2026
Unprompted review
Ascot Lloyd logo

Reply from Ascot Lloyd

Hi, thank you for your review; I'm sorry to read about your experience. We’d like to investigate this a bit more for you. To do this, please could you reply to our direct message on Trustpilot with your full name and a contact phone number or an email address, so we can arrange for a member of the team to contact you? Thanks
Alex

Update:
Hi,
Thank you for taking the time to update your review. We are aware of the issues raised and these are currently being reviewed by our Complaints team.

We are sorry to hear about your experience and apologise for the frustration this situation has caused.

We appreciate you bringing this to our attention and will continue to manage this through the appropriate channels.

Thanks
Alex

Rated 5 out of 5 stars

Set up an online account

Receved telephone call when expected.
Instructons on the process to follow were clear and concise and a successful result achieved within 15 minutes.
Mr Davis was friendly, helpful and concise, a deserved five stars.

February 9, 2026
Rated 5 out of 5 stars

Friendly and helpful initial call

So far, I've only had an initial call, but Raj was extremely helpful and gathered lots of info ahead of my first meeting with a financial advisor. He was friendly and put me at my ease.

December 4, 2025
Rated 4 out of 5 stars

After some initial delays in getting a…

After some initial delays in getting a response, one of their team, Raj Chauhan got in touch to provide support.

Raj was very professional and promised to call me back as soon as he had an update on my query. Within an hour he had called back, provided the update required and resolved the issue.

Raj gets 5 stars for his professionalism and attention to detail.

One star removed as there was a delay of a few days in being directed to Raj.

November 26, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look