Ashiana London Reviews 73

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Hi have bought many pieces from Ashiana and the quality and value for money is brilliant. I also get lots of compliments, and the price means I can have the layers of necklaces I love!

Rated 5 out of 5 stars

I had a few questions prior to ordering and these were answered swiftly which really helped. When i did place my order i received the item 2 days later which was fantastic as the item was a Christmas... See more

Company replied

Rated 5 out of 5 stars

Found company through Instagram. Ordering was easy and prompt delivery of products- hassle free. Ordered gold hooped earrings with 4 interchangeable charms which arrived in a useful velvet pouch. The... See more

Company replied

Rated 1 out of 5 stars

NEVER AGAIN!! Never received order due to customs problem (which is within the sender‘s sphere of responsibility). Have been informed that I will not be refunded unless they receive the parcel back fr... See more

Company replied

Company details

  1. Jewelry Designer
  2. Costume Jewelry Shop
  3. Handbags Shop

Information provided by various external sources

Shop Online - Luxury Boho Travel Accessories and Handmade Gold Plated Semi precious Gemstone Jewellery


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

73 reviews

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Rated 5 out of 5 stars

Great jewellery…

Hi have bought many pieces from Ashiana and the quality and value for money is brilliant. I also get lots of compliments, and the price means I can have the layers of necklaces I love!

April 4, 2024
Unprompted review
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Rated 1 out of 5 stars

Inferior quality and service AVOID ASHIANA

Very bad quality items that go black, stones fall out and is generally crap 💩 from India.
They have had a few complaints on PayPal.
Hopefully will get booted off for peddling inferior products that don’t last.
The price of these items is extortionate in comparison to the quality.
Very deceptive service
My review is the same as all the other one star reviews on here so should be heard.
Reported to trading standards who also get a few complaints about the service and poor quality these people peddle.
Really to be avoided. I would put pics of us items on here but no facility. Trustpilot should allow images here to highlight poor quality items.
Hopefully people read all the one star reviews on here.
It is horrendous ,they have very unhelpful workers who don’t know what are talking about , over sensitive snowflakes.
Would avoid at all costs
Update
Ashiana are well aware of This situation.ignore emails and calls. should be boycotted

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

I had a few questions prior to ordering…

I had a few questions prior to ordering and these were answered swiftly which really helped. When i did place my order i received the item 2 days later which was fantastic as the item was a Christmas gift for my mother. On top of receiving a great service my mother absolutely loves her new necklace! (Grey Portia necklace)
So thankyou Ashiana for everything!

December 20, 2023
Unprompted review
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Reply from Ashiana London

Thank you so much for the great review, so pleased we could help.

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Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery, excellent customer service. Would definitely recommend

November 27, 2023
Unprompted review
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Reply from Ashiana London

Thank you for the great review

Rated 5 out of 5 stars

Gorgeous company full of treasures

Gorgeous company full of treasures! My new go to! Love their beaded bags for holidays and fantastic jewellery home and away!

December 1, 2023
Unprompted review
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Reply from Ashiana London

Thank you so much for the wonderful review!

Rated 5 out of 5 stars

Good quality

Good quality
Arrived quickly
Lovely packaging

October 18, 2023
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Reply from Ashiana London

Thank you for the great review

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Rated 5 out of 5 stars

Our customers love Ashiana

Our customers love Ashiana! Super-stylish pieces at affordable prices. Great service and a very friendly team!

September 23, 2023
Unprompted review
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Reply from Ashiana London

Thank you for the great feedback.

Rated 5 out of 5 stars

My new labradorite earrings

Everything went very well. From my purchase to the delivery. I would definitely use this company again.

July 20, 2023
Unprompted review
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Reply from Ashiana London

Thank you very much for your great review. We are so pleased you are happy with your order.

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Rated 4 out of 5 stars

Great design

Great design
Quick delivery

June 18, 2023
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Reply from Ashiana London

Thank you for the great review.

Rated 5 out of 5 stars

Lovely necklace

Lovely necklace, so versatile, delivery was quick

June 23, 2023
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Reply from Ashiana London

Thank you for the great review.

Rated 5 out of 5 stars

Superb quality earrings and accessories…

Superb quality earrings and accessories to go with them. This is my 4th time buying from Ashiana. They have excellent customer service as well.

June 12, 2023
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Reply from Ashiana London

Thank you very much for the great review and for coming back to support us.

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Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery. I want to buy it all! Great value too.

June 1, 2023
Unprompted review
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Reply from Ashiana London

Thank you for such a lovely review. We are pleased you love your order.

Rated 1 out of 5 stars

NEVER AGAIN!

NEVER AGAIN!! Never received order due to customs problem (which is within the sender‘s sphere of responsibility). Have been informed that I will not be refunded unless they receive the parcel back from customs (so if the package gets lost along the way this shall be my risk instead of theirs?!). Customer service of Ashiana didn’t even make the effort to contact DHL/delivery service provider themselves and takes days to respond. Very poor performance. Worst customer service experience I made so far. Never again!! Hope I really get my money back.

June 10, 2023
Unprompted review
Ashiana London logo

Reply from Ashiana London

We are so sorry you have experienced issues with your order. I have checked the communication, after you confirmed you hadn't received your parcel we wanted to await a short period for it's return as standard. We were also then informed by the courier company the order was refused upon delivery so we have already fully refunded you. Please be reassured we wouldn't have left you without a refund but the parcel was refused and had to make it's way back to us. We are a small company so our emails aren't always able to be checked over weekends but our customers are very important to us so we are very sorry you had this experience with your order.

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