Ashisoft Reviews 

I recently received an offer to renew my (long-standing) Duplicate File Finder at a discount. I went and received a price for a lifetime renewal: $47.96. I accepted and went to the checkout where I found they were planning to charge me $63.69. After an exchange of emails, which mentioned that this looked a lot like a bait-and-switch scam, the only answers I got was that (a) the problem reflected "technical issues" and (b) they chose not to honor the price first advertised. Good product, poor customer relations. I'm in the process of exploring alternatives.

I had the Duplicate Photo Finder (a great product) on my PC, which was later damaged beyond repair. I needed to transfer the license to my new PC. I contacted Ashisoft by email. From that email to resolution was one day - great outcome, fast and with no obstacles raised by their support team.

Fantastic service.

I am still pinching myself! Amazing and timely customer service with a 100% fix to the problem. I thought it would take days, but the answers came in minutes. No hassle. No problems. Amazing. I will buy again!

None of the information sent to me by Ashsoft for the duplicate photo finder program for activation worked. And they no longer respond to my emails. They have my money and I have a useless program that cannot be activated.04

Good product: fast & effective. Support is very quick and responsive.

I ordered the duplicate photo finder to assist with management of a large photography library workspace on my NAS. The utility is surprisingly fast given the large (100,000+) number of files and comparison strategies although sometimes locks up when there is an extremely large amount (I resolve this by selecting folders in smaller chunks... each project is in its own set of folders so it's not necessary for me to select everything on the network share). I had tested the software on my laptop but then noticed I could only install it once with the license. A quick email to their support got that resolved literally within minutes. Thank you for the efficient support, highly recommend Ashisoft and their products.

Had an issue where the license was losing activation, customer service was outstanding in resolving the issue. I've used this software for many years, last project was cleaning up duplicated files on six hard drives, over 1 million duplicate files. Program worked great, full confidence in it!

This company’s customer service is fantastic! I love their Duplicate File Finder software for keeping my hard drive tidied up.

Effective product, once you get it activated

Every time I want to use Duplicate File Finder, I have to contact support to get my license reactivated. This was the last time. Cancelling any future renewals. This stuff is garbage.

The duplicate photo finder was great! It removed my duplicate photos quickly from my old computer. After I had cleaned off my old computer, I tried to download the software on my new computer and got a message that the license had already been used. I contacted Ashisoft support and they sent a link to download on my new computer. Their customer support is great!

Prompt helpful reply that allowed me to overcome problems with a reinstallation of an earlier version which said that there were too many installations as I have had to replace my disc drive.

I downloaded the duplicate photo program and it seemed to work well, although the user interface was awful - small typefaces and very difficult to work. They helped me initially and promptly with various problems and responded well to my comments and suggestions on how to improve. However, when I became exasperated with the program's failures and asked for a refund, which took some time but eventually came through - a full refund.

I've used Duplicate File Finder for eight years, moving from computer to computer and always bringing the product with me. Support has been fabulous and the product is great! Steadily faster and easier to use.
Highly recommend it!

These guys are great! Fast, accurate and helpful customer service. I've crashed my system about 5 times (fooling around where i shouldn't) and had to ask Ashisoft CS to help me re-establish by Duplicate Photo Finder program. get my license key, etc. Never been a problem. And the Dup Photo Finder is the best if you have loads of photos scattered around your system - it scans fast, clearly identifies the file paths, allows quick selection and batch deletion of dupes. Has never lost a photo, deletes only what I tell it to. I've bought a Lifetime Pro license because I'll be using it for a lifetime. Excellent value!

I mostly use Duplicate Photo Finder for finding exact duplicates and it does a great job and can check thousands of files in just a few seconds.
Support was also very fast and helpful when I lost my activation code after a windows reinstall.

The product works fantastic exactly like advised on the website if not better, it has saved me hours if not days / weeks going through all my duplicates. The staff are also more than helpful helping me with a couple of questions I had. Would highly recommend.

Had used the software in the past and could not find my code for activation. Sent a email, had a reply back next day with code and latest version on the software. That is great customer service.

I've used Duplicate File Finder for years...great product, great service!