Ashley Neal Driving Instruction Ltd Reviews 412

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I am due to give my driving test but just wanted to give a thumbs up here for Dave my driving instructor. He has always been very supportive and accommodating. I have heard of stories were driving ins... See more

Rated 5 out of 5 stars

I've just passed my test first time with Ashley Neal Driving. I only had 2 minors ! I found automatic lessons really easy to find with them as opposed to waiting weeks or even months before a star... See more

Rated 5 out of 5 stars

Passed this morning after fantastic lessons from Paul who couldn't have been more patient and put up with my nerves and worrying. Settled me down and always knew when to chat to keep things moving or... See more

Rated 5 out of 5 stars

Firstly let me give a big thank you to Kasia, my driving instructor, who's patience, guidance and brilliant instruction in both driving matters and understanding of how the car works enabled me to pa... See more

Company details

  1. Driving School

Information provided by various external sources

Driving Lessons in Liverpool and throughout Merseyside.


Contact info

4.9

Excellent

TrustScore 5 out of 5

412 reviews

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1-star

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Rated 1 out of 5 stars

My son & daughter are both with Ashley…

My son & daughter are both with Ashley Neal and we’re allocated a driving instructor local to our area, they both have their tests coming up in a couple of weeks, and their instructor has decided to take a couple of months break, my daughter contacted the office to be told they cannot fit them in with anyone else, what a horrid disgusting firm to have two young people now panicking as they have no instructor.

Maybe Ashley wants to get himself off YouTube and hire some reliable instructors or better still take on the lessons this idiot who needs a break has let down.

Avoid like the plague, unreliable and need to realise it is word of mouth which keeps your business going.

January 12, 2022
Unprompted review
Ashley Neal Driving Instruction Ltd logo

Reply from Ashley Neal Driving Instruction Ltd

Hi Lesley.

Due to data protection I cannot discuss any details of the situation with your children's lessons as they are both grown adults.
Neither of them have made any complaint to either The Instructor, or my driving school so there is nothing further I'm willing to do at this stage.
As I’m sure you know The Instructor has found your daughter another driving instructor who I am more than happy to personally recommend.
I would also like to take this opportunity to refer you to my Driving School’s terms and conditions https://www.ashleyneal.com/terms-conditions/
I will still endeavour to place your son with an instructor even though he is not one of our pupils as he went to the instructor directly.
I would also like to remind you that your “children” can both rearrange their tests for a later date if they feel they are not ready, which maybe a strong possibility knowing the frequency of their lessons.

Regards,

Ashley

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Rated 5 out of 5 stars

I passed today with Donna

I passed today with Donna, I couldn’t of asked for a better driving instructor I wouldn’t of been able to do it without her. She makes you feel really comfortable, explains everything in detail so you have full understanding and goes above and beyond to help you. I couldn’t recommend her enough!

January 11, 2022
Unprompted review
Rated 5 out of 5 stars

Passed first time with my instructor…

Passed first time with my instructor Dan, couldn’t be more pleased with myself but it wouldn’t of been possible without him, really couldn’t recommend anyone better, made me feel really comfortable in my lessons and explains everything in great detail, very friendly person and always arrived on time for the lessons. Highly recommend!!

January 5, 2022
Unprompted review
Rated 5 out of 5 stars

Passed a couple days ago with Paul

Passed a couple days ago with Paul. Best feeling ever. Made the lessons so easy and broke everything down perfectly t, couldn’t have asked for a better instructor, got it on my second try and after the first one he said not to take more as there was nothing he could teach me and I got unlucky on the day, not like lots of instructors out there who string you on and keep you for longer so they can get more money out of you, cheers Paul!!

December 19, 2021
Unprompted review
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Rated 5 out of 5 stars

I passed today with Donna 😊 she is the…

I passed today with Donna 😊 she is the best and I can’t recommend her enough. My sister is actually starting lessons with her now too! I started in august with no confidence that I would ever drive and she has been so patient and kind with me. She would never make me feel stupid for asking stupid questions or getting things wrong. I will miss seeing her each week. Thanks for everything! x

December 9, 2021
Unprompted review
Rated 5 out of 5 stars

Can't thank Eddie enough!

Can't thank Eddie enough!! Passed today at the widnes test centre first time and it was all thanks to Eddie for being so patient and helpful on our lessons genuinely can't recommend him enough! genuinely gutted our weekly lessons are now over! Credit to the company.

November 23, 2021
Unprompted review
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Reply from Ashley Neal Driving Instruction Ltd

Great job Amy! Thanks for Eddie’s review

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Rated 1 out of 5 stars

I took lessons from the instructor of…

I took lessons from the instructor of this company who had no patience to teach. He was shouting at me and making me so nervous while driving. The company doesn’t seems to believe the learners that instructor behaviour is wrong against the learners instead send you the link of video which says why learners shout. I explained them shouting is okay at one point but not constant that makes you freeze on the road but they have nothing to do with how as a customer we feel. I am so unhappy that first the instructor made me feel that way and I learnt nothing and secondly when asked helped from the company they haven’t help either. Worst experience. I would recommend not to pay for your 10 lessons at first but try if you like the instructor because you will have your own conversation with instruction regarding your routine and cancel the lessons but if you decide on the middle that you don’t want to carry taking lessons due to their behaviour they will charge for your cancelled lesson too and then they will remind you about company policies and rules also company will not support you at all because I have lost money and had experience so sharing to protect whoever reading my comment .

November 8, 2021
Unprompted review
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Reply from Ashley Neal Driving Instruction Ltd

Hi again Reetu.
As I have explained to you on a number of emails and on the post on Facebook you wrote, you have received the correct amount for your refund. You have admitted to cancelling one of your lessons late notice which you have been charged for. You paid for a block of 10 lessons but have decided against continuing with them therefore you have been refunded on a pro rata basis for the lessons you have had. I have advised you to get in contact with trading standards if you are unhappy with this refund but instead you decide to write yet another post on social media because you are disgruntled. I also advised you to look up one of my videos on YouTube that is titled “Have you got a shouty instructor” which may help you understand why sometimes instructors have to raise their voice. It's also interesting that you advise other people to not pre-pay for 10 lessons initially but to try the instructor first as this is exactly what you did. You had one lesson at the start and then prepaid for your block of 10 lessons. I wish you all the very best with your further driving.
Kind regards,
Ashley.

Rated 5 out of 5 stars

Best driving school in Liverpool

I passed my test first time today with Ashley Neal Driving school. Thank you so much to Chris, you have been amazing, you calmed me down and kept me laughing even today. Best driving instructor there is :)

November 2, 2021
Unprompted review
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Reply from Ashley Neal Driving Instruction Ltd

Amazing job Megan 👏 I’m glad Chris was able to help in calming you down and kept you smiling 👍🏼

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Rated 5 out of 5 stars

The best to learn with!

The best to learn with!! thanks to my instructor Paul Hooper for getting me through my test, highly recommended this learning school.

October 25, 2021
Unprompted review
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Reply from Ashley Neal Driving Instruction Ltd

Congratulations Amy! Well done Paul! Great teamwork!

Rated 5 out of 5 stars

Highly recommend - Eddie is a fantastic instructor

Would recommend to anyone learning to drive. I was extremely nervous and reluctant to learn to drive for a long time. I started lessons in July with no prior experience at all and passed in October which is something I never would’ve imagined. Eddie was an excellent instructor who was patient and extremely helpful and accommodating, and helped me become a confident and competent driver. Thank you so much!

October 25, 2021
Unprompted review
Ashley Neal Driving Instruction Ltd logo

Reply from Ashley Neal Driving Instruction Ltd

Amazing job Emily! Thanks a lot for recommending Eddie from our driving school.

Rated 5 out of 5 stars

Fantastic

Would highly recommend to anyone. My driving instructor Donna was brilliant 👍🏼

October 22, 2021
Unprompted review
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Reply from Ashley Neal Driving Instruction Ltd

Thanks a lot Tom, I agree Donna is brilliant! Keep safe.

Rated 5 out of 5 stars

Today I passed my test with Ashley Neal…

Today I passed my test with Ashley Neal Driving School. My instructor was Uli and I highly recommend this school. She helped me to pass and be a confident driver, she also helped me with my English

October 22, 2021
Unprompted review
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Reply from Ashley Neal Driving Instruction Ltd

Great result Nawaf! Great work Uli!

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Rated 5 out of 5 stars

i had a first time pass with eddie…

i had a first time pass with eddie today in widnes. couldn’t recommend more!

October 20, 2021
Unprompted review
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Reply from Ashley Neal Driving Instruction Ltd

Amazing first time pass Liv! Another happy customer from Eddie!

Rated 5 out of 5 stars

Great school!

I drove with Tenny in 2019 when i was a student, just wanted to say he taught me everything i know and really built my confidence driving! I was such a nervous driver before starting with him and he really made my whole experience behind the wheel better! After waiting out the pandemic i finally passed today with 2 minors back in my hometown! Really couldn’t have done it without Tenny’s great lessons pre-covid! Hope this message reaches him! I 100% recommend Ashley Neal to any Liverpool learners!

October 17, 2021
Unprompted review
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Reply from Ashley Neal Driving Instruction Ltd

Thank you so much Rebecca. Congratulations 👏

Rated 5 out of 5 stars

Dan THE man 😀

Passed first time last week. WOW what can I say Dan is the best instructor, patient, understanding, clear and concise. He had a very calming effect on me which absolutely got me the pass first time. I really looked forward to our lessons and I will miss them. Genuine lovely man who is a great teacher and with his guidance he developed my confidence more. Both my children learn with Dan; wouldn’t have anyone else.

October 17, 2021
Unprompted review
Ashley Neal Driving Instruction Ltd logo

Reply from Ashley Neal Driving Instruction Ltd

Amazing job Victoria! Thanks a lot for recommending Dan from our Driving School. Keep safe, Ashley.

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