Ashton London Reviews 

4
•
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.0

Average

TrustScore 3 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(4)

4 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought some Cowboy Boots as a…

I bought some Cowboy Boots as a present. Free Royal Mail Express delivery took 19 days. And missed the birthday so I needed to return them. After many emails trying to find out why there was a delay and later that I didnt need them any more. I was told I could get a refund and to message them for details. It took 3 emails to get these 'details' one of which was a $20-40 postal charge. But they were sent Royal Mail!! Yes but returns are abroad. This is really hard to find on the webpage. And had been completely sidelined in the 8-10 emails sent between us. I was then offered a small refund and to keep them! But they weren't my size. I.mean really what an ABSOLUTE CON.
KEEP AWAY from Ashton London, who are clearly not in London
They have taken my money and sent me something way too late. I am unable to do anything about it apart fromale a bad review. This review cost me £43

October 20, 2026
Unprompted review
Rated 1 out of 5 stars

Do Not Order from this company

I ordered some shoes only to be told they were out of stock. I replied via email, cancelled my order and asked for a refund.
I was offered store credit or a partial refund - both of which are totally unacceptable. I have had to fight the company every step of the way to get them to finally agree to a full refund, only for the refund not to arrive. I am now having to fight the company via help from my bank.
I do not recommend this company at all.

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

Margot cardigan is really pritty and…

Margot cardigan is really pritty and the quality seems fine but delivrey took nearly two weaks witch was quite frustrating. Needed it fore an event and it barely made it in time. Woud probaly order again but much earlier next time.

August 31, 2026
Unprompted review
Rated 1 out of 5 stars

Item not arrive- order placed 14 days ago- poor

Ordered on the 23rd of September. It is now the 8th of October and still not received my items .
The tracking system is useless and unable to track via Royal Mail as tracking number is invalid. Really disappointed I have not received my item yet. In doubt it will actually turn up! (If I do receive it soon) I will update my review.

October 8, 2026
Unprompted review
Ashton London logo

Reply from Ashton London

Dear Nicola Tucker,

Thank you for taking the time to share your experience with us. We are truly sorry to hear that things did not go as expected — that is not the standard we hold ourselves to, and we completely understand your frustration.

We want to make sure this is properly looked into and resolved for you. Please reach out to our customer service team at info@ashton-london.com and share your order number so we can get to the bottom of this as quickly as possible. We are committed to making this right.

Once again, we apologize for the inconvenience and we hope to hear from you soon.

Warm regards,

Team Ashton London

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look