I’m highly disappointed with the quality of Asim Jofa clothes. The fabric feels extremely cheap and nowhere near what you'd expect from a designer brand. Honestly, it seems like local market material... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
A very frustrating expererience with Asim Jofa. I placed an international order for a 3 piece stitched article. They sent me a message on whatsapp a few days later that the article could not be clear... See more
I placed the order on 7th august, on Asim Jofa webiste, paid online with my HSBC card, I never receive the order and not even my refund. Made several calls, wrote email, chat on whats app with... See more
Company replied
Company details
Written by the company
Asim Jofa burst on to the Fashion scene as a breath of fresh air. Carrying on the legacy of his forefathers he started with a jewelry line, establishing the highly exclusive, one of a kind diamond boutique ‘The Diamond Gallery’. Having been certified in Design from the prestigious Central Saint Martins, Asim went on to create ripples in the fashion industry. He has achieved great acclaim for his various collections displayed on the runways in the fashion capitals of the world. He has been honored with IAFA International Asian Fashion Awards as the Best Designer Brand in 2012. In the same year Asim bagged the Collection of the Year award held by the Pakistan Fashion Awards. He continues to improve on perfection and in the future, Asim plans to create more buzz and dress Pakistani women fabulously, breaking fashion stereotypes along the way.
Contact info
Plot # 20, Sector 27 Korangi Industrial Area, Adjacent Denim E factory, Singer Chowrangi, Karachi. , 75900, Karachi, Pakistan
- +9221111115632
- sales@asimjofa.com
- asimjofa.com
2.6
Poor
233 reviews
Replied to 92% of negative reviews
Typically takes over 1 month to reply
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Very poor fabric and issue not been resolved. …
Very poor fabric and customers service I won’t recommend this to any body. Don’t waste your money.
October 4, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Saba, We’re truly sorry to hear about your experience and completely understand your frustration regarding both the fabric quality and our service. At Asim Jofa, we strive to provide premium products and attentive customer support, and we sincerely regret that your order did not meet these standards.
To help resolve this, please share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com. Our team will review your case promptly and guide you on the next steps.
Warm regards,
Asim Jofa Team
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Extremely poor customer service
Hi! After over a year, the customer service teaching out ! WoW!
That's enough to say how efficient they are.
Extremely poor customer service. They have a few standard typed messages and for any complaints they simply copy paste those messages. Doesn't matter if it makes sense or not. Horrible customer agents. I won't even bother to call them customer service or care since there is ABSOLUTELY NO SERVICE OR CARE!
December 21, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Ayesha, We’re truly sorry to hear about your experience and completely understand your frustration with the support you received.
At Asim Jofa, we value every customer and strive to provide attentive, personalized assistance, and it’s disappointing to learn we fell short in your case.
Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, our helpline at 021 111 115 632, or email at sales@asimjofa.com.
Our team will review your concern carefully and ensure you receive the proper guidance and resolution you deserve. We appreciate your patience and feedback.
Warm regards,
Asim Jofa Team
Cheap stuff ordered paper cotton and…
Cheap stuff ordered paper cotton and recieve local level trouser stuff with poor embroidery. Totally pathetic. Waste of time and money.
December 20, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Amina, We’re truly sorry to hear about your experience and completely understand your disappointment with the quality of the items received.
At Asim Jofa, we take great care to maintain premium quality in our fabrics and embroidery, and we regret that this did not meet your expectations.
Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, our helpline at 021 111 115 632, or email at sales@asimjofa.com.
Our team will review your case promptly and assist you in resolving this matter to your satisfaction. We appreciate your patience and feedback.
Warm regards,
Asim Jofa Team
Disappointed by Asim Jofa
I had high expectations from Asim Jofa, but my experience has been extremely disappointing. The product I received was of poor quality and didn’t match the fabric description provided on the website. They claimed the material was Cotton Silk and Chiffon, but what I got was substandard and completely different.
Despite reaching out to their customer service, my concerns were dismissed with irrelevant explanations and a lack of accountability. For a brand that claims to uphold quality, this experience shows a serious lack of quality assurance and customer care.
This was my first purchase (Order Number: AJ1242373), and it has left a bad impression. I cannot recommend Asim Jofa to anyone seeking value for their money or expecting honest service.
December 9, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Kalsoom, We truly share in your disappointment and completely understand how upsetting this experience must have been. Our aim is always to ensure every article reflects the premium quality our customers expect, and we sincerely regret that your first purchase did not meet that standard.
We would like to clarify that your concerns were reviewed carefully, and a refund coupon was issued to ensure your satisfaction. We genuinely value your feedback, as it helps us improve both our products and service.
We deeply appreciate your patience and understanding. Your experience is important to us, and we remain committed to providing high quality designs and attentive customer care in all future interactions.
For any further assistance, you may reach out to our customer support team via WhatsApp at +92 321 124 4440, our helpline at 021 111 115 632, or email us at sales@asimjofa.com
Warm regards,
Asim Jofa Team
Very very pathetic behavior
Very very pathetic behavior, the worst thing I received, it's looking good in pictures but I received local suit which is not worth it, and I contacted them through WhatsApp and they are not exchanging, even it's not a sale suit, I request people to not buy anything from this fraud
November 28, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Raja, We’re truly sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the inconvenience caused and want to address your concerns carefully.
Please note that, unfortunately, some websites misuse the Asim Jofa name to commit fraud. If the article received is completely different from what was advertised, it is possible the order was placed on an unofficial platform. We always deliver articles exactly as per the design details on our official website, including color, fabric, and components, though slight differences may appear due to photography or lighting.
Our exchange policy allows returns or exchanges if an item is damaged, the wrong article is delivered, or the wrong size is received. Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, and our team will review your case promptly.
We value your feedback and patience, and are committed to resolving your concern while ensuring a safe and genuine shopping experience.
Warm regards,
Asim Jofa Team
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This was amazing the clothes were same…
This was amazing the clothes were same as they were shown in the pictures it was really amazing the price was also good for the quality and most of all people who gave bad reviews I think they did wrong Asim jofa is good brand I think it was very very good to order my overall experience was really nice, I will rate this services 5 stars ⭐
November 25, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Muneeb, We’re absolutely thrilled to hear your amazing feedback! It makes us so happy to know that you loved the quality, designs, and overall experience with Asim Jofa. Your kind words truly brighten our day!
Thank you for your support and for being such a wonderful part of Asim Jofa community. We can’t wait to delight you with more beautiful collections soon!
Looking forward to seeing you again. Thank you for choosing Asim Jofa, and stay connected with us at www.asimjofa.com
For any further assistance, you may reach out to our customer support team via WhatsApp at +92 321 124 4440, our helpline at 021 111 115 632, or email us at sales@asimjofa.com
Warm regards,
Asim Jofa Team
Super pathetic
Super pathetic. No pre order. Don't stock in sufficient amount. They are typical of people around..... Hell with customers as long as money keeps coming.
November 21, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Aamer, We’re very sorry to know about your experience and completely understand your frustration regarding stock availability and pre-orders.
We completely understand how this may be disappointing. At present, our articles are available only for immediate purchase, and pre-order options are not offered.
Further, Please know that at Asim Jofa, we strive to maintain sufficient stock and provide timely updates, and our team actively works to serve every customer efficiently.
Additionally, If your desired articles are out of stock, you may simply choose the “notify me when available” option on the article page, and you will be notified once the article is back in stock.
However, If you faced any issue with your specific order, kindly share your order details here, or contact our official support via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review and assist you promptly.
Warm regards,
Asim Jofa Team
I like this brand
I like this brand. The price range is economical. Good for formal and informal events. Recently I found dupatta fabric a bit lower quality . Previously it was excellent. For the exchange ,I had a little issue with customer service but finally it was done . Over all a good brand.
November 11, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Zain, Thank you so much for sharing your experience! We’re delighted to know that you enjoy our brand and find our pieces perfect for both formal and informal occasions.
We truly appreciate your feedback regarding the dupatta fabric and your exchange experience, your insights help us improve. It’s wonderful to know that overall you had a good experience with us! 💖
Thank you for supporting Asim Jofa, we can’t wait to bring you more beautiful collections soon!
For any further assistance, you may reach out to our customer support team via WhatsApp at +92 321 124 4440, our helpline at 021 111 115 632, or email us at sales@asimjofa.com
Warm regards,
Asim Jofa Team
Don't trust Asim Jofa!
This is such a scam. I don't write reviews but I don't want any other to fall for this brand. I ordered a red colour dress and I got maroon.upon complaining they are saying this is due to lightning. I asked why they have mentioned the colour red if it is maroon ? Even if I compromise with the colour. The fabric is so bad and so different then what it shows. **Worst experience**
November 7, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Shama, We’re truly sorry to hear about your experience and completely understand your disappointment with the color and fabric of the article you received.
Please note that slight differences in color can occur due to photography, lighting, or screens, but we always aim to deliver articles exactly as per the design details mentioned on our official website.
If your order differs significantly from what was advertised, it is possible the purchase was made through a fraudulent website misusing the Asim Jofa name. Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review and assist you promptly.
We sincerely value your feedback and patience, and are committed to addressing your concern and ensuring a safe shopping experience.
Warm regards,
Asim Jofa Team
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Fraud and Scam is the real name
Fraud and Scam is the real name. These people have no shame and when a customer calls them, emails, message everything and even shame them on their socials posts, they dont respond.
I ordered 2 parcels for the same address, same contact number same everything. Once parcel reached my home and the 2nd was returned.. WHY?? BECAUSE THE COURIER COMPANY COULDNT FIND THE ADDRESS...
Amazing services... Asim Jofa with its big name and small brain is hiring Hania Amir, Iqra Aziz, Maya Ali big names but have no regards for their customers. I never once expected them to be this naïve to their customer's service. With their brand growing, they should have put more effort on their customer service but in the contrary they are putting more effort into their branding. As a pure marketer, I can tell you that you are destroying your reputation by lying to your customers and deceiving them without giving them any information.
Having said that, I want my money back without any delay. No one wants to wait for 3 weeks to get the parcel to the main city of Karachi. Enough of your crap.
LADIES WHO ARE FALLING FOR THEIR STUFF.
Please note that the quality is cheap and they have no customer service. Please give your money to better brands.
October 28, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Samina, We completely understand how frustrating and disappointing it must be to face repeated delivery issues, especially when both parcels were for the same address and one was returned. Waiting for weeks without proper updates can be extremely upsetting, and we sincerely regret that your experience caused this stress.
We want to ensure your concern is resolved promptly. Kindly share your order details here, or contact us via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can review your case and guide you through it immediately.
Warm regards,
Asim Jofa Team
I bought a few suits from Asim Jofa
I bought a few suits from Asim Jofa , material of suits is not good . Very bad quality. Customer service is not good . They don’t reply back to your email. Don’t buy Suits from this company.
September 20, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Stara, We’re truly sorry to hear about your experience and completely understand your frustration regarding the quality of the suits and communication delays.
Please be assured that at Asim Jofa, we strive to maintain the highest quality standards and our team works actively during working hours to respond to every query promptly.
Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review your case and assist you promptly.
We sincerely value your feedback and patience, and are committed to resolving your concern and ensuring a satisfactory experience.
Warm regards,
Asim Jofa Team
It's the eight day that I've been…
It's the eight day that I've been complaining about it and waiting on a response from your team. Nobody has returned calls or at least bothered to talk about the difficult situation your customer is in. I got an email ten days ago informing me that the shipment was on its way. And when we expressed our concerns in response to Asim Jofa's emails, your staff did not respond. Nobody has answered the phone. Furthermore, your delivery personnel are so incredibly rude and unpleasant that they hang up on you and turn off their phones before even delivering the package to the correct address. These people are such frauds. They don't care about customer service. Order No #AJ1069296
October 15, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Aysha, We truly share in your disappointment and apologize for the trouble. We understand how upsetting it must have been to face delays, lack of response, and issues with delivery, and we truly regret the frustration this has caused.
As per our records, this order was delivered to you on November 13. Our team was continuously in touch and actively following up with the courier on your behalf.
We completely understand how stressful and frustrating this situation must be for you, and we truly regret the inconvenience and disappointment it has caused.
For any further assistance, you may reach out to our customer support team via WhatsApp at +92 321 124 4440, our helpline at 021 111 115 632, or email us at sales@asimjofa.com
Warm regards,
Asim Jofa Team
Don't send replies for any complaints
Don't send replies for any complaints
I order a three piece suit of cambric when I receive and open my parcel I found a big cut on dupatta then I was complained about it but didn't get any response from company yet.
October 2, 2024
Unprompted review
Reply from ASIM JOFA
Greeting Ms. Sadia, We’re truly sorry to hear about the damaged dupatta and completely understand your frustration.
As per our exchange policy, items can be returned or exchanged if they are damaged, and our team works actively to assist every case promptly.
Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so your case can be reviewed and resolved as soon as possible.
We sincerely value your feedback and patience, and are committed to ensuring a satisfactory resolution.
Warm regards,
Asim Jofa Team
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Worst experience ever
Worst experience ever, I ordered the sale article they send me a very low quality stuff with completely cheap local embroidery, it was 100% different than original article,please save your money never buy ,I regretted on my decision.when I contact them to return or exchange they replied that article is same as description,they are fraud .
October 13, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Munaza, We’re truly sorry to hear about your experience and completely understand your disappointment regarding the quality and embroidery of the article you received.
We always deliver articles exactly as per the design details mentioned on our official website, including fabric, color, and components, though slight differences may occur due to lighting or photography.
As per our exchange policy, items can be returned or exchanged if they are damaged, the wrong article is delivered, or the wrong size is received. Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review and assist you promptly.
We sincerely value your feedback and patience, and are committed to addressing your concern while ensuring a safe and genuine shopping experience.
Warm regards,
Asim Jofa Team
Delivery & communication extremely poor…
Delivery & communication extremely poor - result was company cancelled the order
October 10, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Preeti, We’re truly sorry to hear about your experience and completely understand your frustration regarding delivery and communication issues.
Please note that occasionally an order may be canceled if it was overbooked or out of stock. Our policy clearly states that we reserve the right to cancel orders in such situations, and we encourage you to review our policy for full details.
https://asimjofa.com/pages/terms-conditions-1
Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so we can review your case and assist you promptly.
We sincerely value your feedback and patience, and are committed to resolving your concern and improving your experience with us.
Warm regards,
Asim Jofa Team
W brand of fresh new wedding designs…
W brand of fresh new wedding designs specialist in wedding formals or party Wears. Impressed with design levels
October 4, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Umair, We’re absolutely thrilled to hear that you loved our fresh wedding and party wear designs! It’s so wonderful to know that our attention to detail and design levels impressed you.
Your kind words truly make our day, and we can’t wait to bring you even more beautiful and stylish collections for your special occasions!
Looking forward to seeing you again. Thank you for choosing Asim Jofa, and stay connected with us at www.asimjofa.com
For any further assistance, you may reach out to our customer support team via WhatsApp at +92 321 124 4440, our helpline at 021 111 115 632, or email us at sales@asimjofa.com
Warm regards,
Asim Jofa Team
Very bad experience of sale articles…
Very bad experience of sale articles very low quality and rough embroidery and stuff of made of slip material ..not recommended
October 6, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Sofia, We’re truly sorry to hear about your experience and completely understand your disappointment with the quality and embroidery of the sale articles.
Please note that we always aim to deliver articles exactly as per the design details mentioned on our official website, including fabric, color, and components, though slight differences may appear due to photography or lighting.
If your order differs significantly from what was advertised, kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review and assist you promptly.
We sincerely value your feedback and patience, and are committed to addressing your concern while ensuring a satisfactory shopping experience.
Warm regards,
Asim Jofa Team
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I make an online order and I received…
I make an online order and I received it in a few days. Unfortunately when we open the parsal the product is not same we ordered. After contacting with asimjofa help line I am surprised to know that it is not company policy if you received bad quality fabric and bad quality embroidery work and if the color also not accurate Accor to your order it is customer fault not company becaus it is against the company policy
September 24, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Faisal, We’re truly sorry to hear about your experience and completely understand your disappointment with the article you received.
Please note that we always aim to deliver articles exactly as per the design details mentioned on our official website, including fabric, embroidery, and color, though slight differences may occur due to photography or lighting.
If the article you received is significantly different from what was advertised, it is possible the order was placed through a fraudulent website misusing the Asim Jofa name. Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review and assist you promptly.
We sincerely value your feedback and patience, and are committed to addressing your concern while ensuring a safe and genuine shopping experience.
Warm regards,
Asim Jofa Team
Extremely poor quality of Fabric, service and ignorance
Extremely poor quality of Fabric. Less quantity in measurement delivered. Embroidery threads hanging as if attacked by a dog. No reply from the email sent on 03.06.204 to them.
Totally ignorance from Asim Jofa.
Be WARNED, DO NOT ORDER FROM ASIM JOFA
June 3, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Ahmar, We’re truly sorry to hear about your experience and completely understand your frustration regarding the fabric quality, measurements, and embroidery issues.
Please note that an unstitched article is always delivered in a standard large size, which is sufficient for tailoring, and the components of the article are provided exactly as mentioned in our description. Our team works actively during working hours to assist every query and ensure quality standards are met.
Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so we can review your case and provide prompt assistance.
We sincerely value your feedback and patience, and are committed to resolving your concern while ensuring a satisfactory shopping experience.
Warm regards,
Asim Jofa Team
Scammer
Very poor fabrics quality even Colour is not that I ordered. Their website is look good but their quality is too bad.
September 19, 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Noman, We’re truly sorry to hear about your experience and completely understand your disappointment regarding the fabric quality and color of the article.
Please note that we always deliver articles exactly as per the design details mentioned on our official website, though slight differences in color may appear due to photography, lighting, or screens.
If your order differs significantly from what was advertised, kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review and assist you promptly.
We sincerely value your feedback and patience, and are committed to addressing your concern while ensuring a satisfactory shopping experience.
Warm regards,
Asim Jofa Team
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