Ask Rose Reviews 

4,934
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 4,935 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the forms and overall process very easy and straightforward to complete, even for those who typically find forms challenging. Many people appreciated the clear instructions and well-laid-out website, which made the experience quick and efficient. The questions were generally perceived as easy to understand and to the point, contributing to a smooth user experience. However, some people were dissatisfied with the digital signature process, finding it difficult to sign using a mouse or on smaller devices. Additionally, a few other people also felt that there was a lack of clarity regarding the success of claims and expressed concerns about the percentage charged for successful claims.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, with many finding the forms and overall process... See more

Website

Users describe positive interactions with the website, finding it easy to navigate and the forms... See more

Instructions

Consumers find instructions to be positive, with many reviewers describing them as very clear, easy to... See more

Claim

Customers had ambiguous experiences with claim, with many finding the claim form easy to complete, especially... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I filled in all the questions to the best of my knowledge so I hope I got my husbands DOB right as he passed away, and my memory is not as good as it used to be. The form was easy enough to fill in, I... See more

Company replied

Rated 5 out of 5 stars

Fairly easy to fill in the blank on the insurance numbers for myself and my husband, and our son’s names and dates of birth. But I I’m partial sighted since I had a stroke in August 2019 & found it a... See more

Company replied

Rated 5 out of 5 stars

Easy form to follow and fill in. Very difficult to add signature using mouse on laptop so hope its clear enough also not sure of Fathers date of birth as he and his family are now deceased so cannot... See more

Company replied

Rated 5 out of 5 stars

The form was straightforward and easy to complete. I couldn't remember exactly how much state pension I received, so guesstimated it. Hopefully that was OK (I didn't want to go off the page on my ph... See more

Company replied


Company details

  1. Tax Consultant

Written by the company

Ask Rose is a trusted, HMRC authorised agent, dedicated to helping individuals check and correct their State Pension records. We specialise in Home Responsibilities Protection (HRP) claims, ensuring that years spent caring for children or dependents are fully recognised in your National Insurance record. Our service is simple, clear, and designed to support you every step of the way. We operate on a no-win, no-fee basis, ensuring transparency and peace of mind. With Ask Rose, you get expert guidance, a secure claims process, and the confidence that your entitlement is being handled correctly. Our goal is to help you receive the pension you have earned, without the stress of navigating complex government forms alone.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,934)

4,934 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I found the information you asked for…

I found the information you asked for was easy to understand and easy to apply

June 23, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi James,
We truly appreciate your positive feedback. Helping people feel confident and informed throughout the process is very important to us.
-The Ask Rose Team 🌹

Rated 3 out of 5 stars

This setup was spam IMO.

I was not sure of all the exact details, not having all documents to hand. But the system did not allow me to say I didn't know. So I filled in one or two answers with guesses. But that made me feel uncomfortable as if I had lied. Other than that, the form was easy to physically fill in.

Update. I had not realised that this was spam. I have cancelled. Note they charge you £200 for cancelling after the 14-day cooling off period. I have no doubt that more fees will apply in due course, if you don't cancel.

June 23, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Linda,

Thank you for your feedback.

Where possible, it's always best to complete the application when you have the relevant information or documents to hand, rather than guessing.

The information requested is used to assess eligibility and help locate the correct records, so accuracy is important.

We are sorry to hear that you've come away with the impression that this is spam or a scam. We are a legitimate company, an authorised HMRC agent, and our service is designed to help people navigate what can often be a complex claims process.

Our fees, terms and conditions, and cancellation rights are clearly explained before any claim is submitted.

With regard to cancellation, any applicable fees are set out in the terms and conditions that customers review and agree to before proceeding.

We believe it's important that customers have all of the information they need to make an informed decision about whether our service is right for them.

We're pleased to hear that you found the form itself easy to complete and appreciate you taking the time to share your experience.

-The Ask Rose Team

Rated 5 out of 5 stars

Very good and quite easy

June 23, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Ann,
Thank you for your feedback.
We’re carrying out the necessary checks and will update you as soon as we hear anything.
- The Ask Rose Team 🌹

Rated 5 out of 5 stars

Clear, simple & quick.

Very quick & easy to use. Clear about the information needed.

June 23, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Ann,
Thank you for your kind words. It is wonderful to hear that you found everything clear and easy to complete.
-The Ask Rose Team 🌹

Rated 5 out of 5 stars

An amazing app

An amazing app . Hope it works for me

June 23, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Heather,
We are really grateful for your feedback. Our goal is always to keep things straightforward and supportive.
-The Ask Rose Team 🌹

Rated 5 out of 5 stars

No problems

No problems, hopefully. Found all the information.

June 23, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Janice,
Thank you for taking the time to leave such a positive review. We are glad the process met your expectations.
-The Ask Rose Team 🌹

Rated 5 out of 5 stars

So easy to use fingers crossed i get…

So easy to use fingers crossed i get rhe rebate

June 23, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Christine,
Thank you for your lovely comments. It means a lot to know you found everything easy to follow and supportive.
-The Ask Rose Team 🌹

Rated 5 out of 5 stars

Quick and easy

June 22, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Donna,
Thank you for your feedback.
We’re pleased to hear you found it easy to fill in the details.
- The Ask Rose Team 🌹

Rated 5 out of 5 stars

Super easy to fill in the online form

Super easy to fill in the online form . Fingers crossed 🤞 for a bit extra money as my poor old car is 20 years old now. So a newer one would be great .

June 22, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi there,
Thank you for your feedback.
Many people weren’t aware of this, so it’s always worth checking.
- The Ask Rose Team 🌹

Rated 5 out of 5 stars

Quick and easy to use

Quick and easy to use

June 22, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Patrick,
Thank you for the feedback.
If you have any queries along the way, please do no hesitate to reach out to us.
- The Ask Rose Team 🌹

Rated 5 out of 5 stars

Easy to follow instructions

Easy to follow instructions

June 22, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Heather,
We are delighted you had a positive experience with us.
Making the process clear and stress-free is exactly what we aim for. Thank you for your review.
-The Ask Rose Team 🌹

Rated 5 out of 5 stars

Ask Rose

Website easy to use, Clear info requests. Gave estimate of potential claim. Confident to recommend to other users.

June 22, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Elaine,
Thank you for your feedback. Our team are now working hard to verify your eligibility, and will be in touch as soon as we have an update to share.
-The Ask Rose Team 🌹

Rated 5 out of 5 stars

Very easy to complete

Very easy to complete. Fingers crossed for a good outcome

June 22, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Gillian,
Thank you for your review.
We’re pleased to hear everything went smoothly.
- The Ask Rose Team 🌹

Rated 5 out of 5 stars

Think it is very worthwhile.

Wasn't too sure if this was a good idea ? But yes it was fast easy & quick to hear if I was suitable for it .recommended .

June 22, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Sherry,
Thank you for the review. We’re glad you found the process easy to complete. Your details will now be reviewed and we’ll keep you informed as things move forward.
- The Ask Rose Team 🌹

Rated 5 out of 5 stars

Quick and easy.

Quick and easy.

June 22, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Anne,
Thank you for the feedback.
If you have any queries along the way, please do no hesitate to reach out to us.
- The Ask Rose Team 🌹

Rated 3 out of 5 stars

As I have hand tremors signing was more…

As I have hand tremors signing was more than difficult as Í do not have an i phone only a Nokia.

June 22, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Mrs Gabe- Jenkins,

Thank you for your review.

We're sorry to hear that signing the claim was difficult.

We appreciate that not everyone has access to a smartphone or touchscreen device, and conditions such as hand tremors can make electronic signatures particularly challenging.

If you're experiencing difficulties completing the process, please contact our support team, who will be happy to discuss the options available and help you find a suitable way forward.

Thank you for taking the time to share your experience.

-The Ask Rose Team

Rated 3 out of 5 stars

Good information straight forward to…


Good information straight forward to answer

June 22, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Catherine,
Thank you for your feedback. Our team are now working hard to verify your eligibility, and will be in touch as soon as we have an update to share.
-The Ask Rose Team 🌹

Rated 1 out of 5 stars

Avoid avoid avoid

I started to fill out the information, but stopped when they wanted my NI number to look into things a bit more closely, as to what cut the Company took if the sesrch proved successful. What I read was typically 40 % to 50%.Another report read it can be based on their t and c's.Either way, I was not prepared to take any chances of it being an extortionate figure, so having done more homework, and with informed choice, I chose not to proceed and enter my Ni number.

Since doing this. I have received unwanted heavy pressure from this Company.
An e - mail informing me I had not completed it.
A phonecall - which was heavy sales pitch, and one had to wait for God knows how long for them to draw breath. I informed them I was not interested and why and ended the conversation, then blocked the number.
A text message was then received from yet another number a few days later giving me a polite reminder I hadn't completed the proces.This number has also been blocked and reported.

Any Company which uses that level of heavy pressure to try and gain customers from my perspective is a Company to be avoided at all costs.

It may be harder to do it oneself via the Govt Website Portal, amd huge hassle waiting for > 45 minutes for HMRC to pick up on a call to them.but at least with all their faults, doing it via these methods won't mean a sizeable proportion of ones pension which could be retrieved, isn't going towards paying the wages of this aggressive company who refuse to accept a 2 letter word NO for an answer on the phone or the reason why thar NO was given.

Avoid them at all costs.

Ha, love it!

With regard to our communications, reminder emails, calls and texts are intended to help applicants complete an application they have started, rather than to pressure anyone into proceeding.
However, we appreciate that not everyone welcomes follow-up contact, and we respect a customer's decision not to continue

Ha, I love it and
rest my case in saying anyone whether acting on behalf of a company or not, who cannot and will not accept a customer's decision to not proceed IS NOT under any circumstances showing
" respect " for their decision and deluding themselves if they believe they are! Think about it and how your clear refusal to accept my decision on hearing the word NO and clearly not understanding what the words you have written ie RESPECT DECISIONS means, and how that could be applied in other matters not pertaining to this particular topic. It's a very worrying thought indeed.
I made my wishes known via a telephone conversation. Why therefore having said I wasn't interested, and giving reasons as to why that was, did your Company choose to try and get in touch with me twice more? What do you not understand of the meaning of the word " NO?"
Lessons as to what the word NO and showing respect for a decision made by a customer means, needs to be clarified for anyone who is unclear and unsure and wondering whether to proceed. This will hopefully be very useful.

Disregard for Boundaries: Continuing to push by asking twice more after a clear "no" crosses the line from helpful guidance into aggressive, high-pressure sales tactics, and does not honour the customer's automomy and choices.

Erosion of Trust: Sending out reminders twice more after a clear " No " wss given makes customers feel patronized, MANIPULATED and/or unheard, which can permanently damage loyalty.

Professional Etiquette: A core tenet of ethical sales and customer service is to
respect a customer's stated preference. and not by continuing to send out reminders

If you can get this so very wrong it is more than a bit worrying what other misunderstandings you might mislead people into believing.

June 18, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Fiona,

Thank you for taking the time to share your experience.

We're sorry to hear that our service was not the right fit for you.

To clarify, we do NOT charge 40%–50% of successful claims.

Our fees are clearly disclosed before any claim is submitted and are set out in our FAQ section and Terms & Conditions, which customers have the opportunity to review before proceeding.

We request National Insurance numbers because they are essential for identifying the correct HMRC and DWP records. Without them, it is generally not possible to assess or progress a claim.

With regard to our communications, reminder emails, calls and texts are intended to help applicants complete an application they have started, rather than to pressure anyone into proceeding.

However, we appreciate that not everyone welcomes follow-up contact, and we respect a customer's decision not to continue.

We also recognise that some people prefer to deal directly with HMRC themselves, while others choose to use a managed service for support throughout the process.
Ultimately, that choice is entirely personal.

Thank you again for your feedback.

-The Ask Rose Team

Rated 5 out of 5 stars

Straightforward application.

The process is self explanatory for anyone to apply for the application form, the process is straightforward to understand once you have all the correct information to apply to the application.

June 22, 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Maureen,
Thank you for sharing your experience. We are glad you found the service simple and efficient from start to finish.
-The Ask Rose Team 🌹

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