Asoph Reviews 

182
TrustScore 2 out of 5

1.9

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Rated 2 out of 5 stars

First time ordering & I ordered quite a few items, 170 worth. Most fit and looked new with tags except one item. No tag & it’s sizing is off. Tried to return but shipping cost is too high. Most other... See more

Company replied

Rated 3 out of 5 stars

Loved the trendy clothing options. Never experienced an issue with not receiving an item or receiving the incorrect item. Drawback: you have to pay to ship returns, which is costly. I stopped s... See more

Rated 1 out of 5 stars

I ordered a pant set online: Tropical Crop Top with matching pants. The item I received is NOT the same color as what is pictured on the website. I also used the size chart and ordered a size 3X, what... See more

Company replied

Rated 2 out of 5 stars

They are a real company but they have outdated customer service policies. The price was cheaper not even a full 24 hours later, but they wouldn’t adjust it. They require you to cancel and reorder and... See more

Company replied

Company details

  1. Clothing Store

Information provided by various external sources

The Latest Trends in Women Clothing, Online Men Clothing and Online Plus Size Women Clothing. Huge Selection of Fashionable Styles Perfect for Daily Look


Contact info

1.9

Poor

TrustScore 2 out of 5

182 reviews

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No recent history of asking for reviews

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1.9

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(182)

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Rated 2 out of 5 stars

I really would like to give the item I…

I really would like to give the item I purchased a thumbs up. However, although my 2pc lounge wear was beautiful and had what appeared to be quality material, the fabric color bled and had large spots all over. This may have been a isolated incident, so I will purchase one more inexpensive item to see if it was.

June 5, 2021
Unprompted review
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Reply from Asoph

Hello Lisa,
We appreciate your feedback. We are sorry to hear about this. Did you wash the item as instructed? Every material requires different care/wash instructions. Let us help. We are here to make things better for you.
Feel free to reach out via email to support@asoph.com or give us a call to
1(800)-935-6190 or 323) 302-9946

Operating hours from Monday - Friday 9:00AM - 5:30PM PST.

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Rated 1 out of 5 stars

My first time ordering I ordered three…

My first time ordering I ordered three dresses and only received two but three dresses are on the ticket receipt inside the bag where's my other dress? Who's in charge of quality control?

May 29, 2021
Unprompted review
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Reply from Asoph

Hello,
We are sorry to hear about your missing item. Please contact our customer service department so that we can better assist you.

1 (800)-935-6190 or 323) 302-9946

Our Phone Support Hours are from Monday - Friday 9:00AM - 5:30PM PST.

Rated 5 out of 5 stars

I keep tryin my to call to correct my…

I keep tryin to call ,to correct my order, it starts as normal customer service, someone will be right with you then says leave a message,what is that??? I left a message no call back. They emailed me and cancelled my order so things are good

May 5, 2021
Unprompted review
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Reply from Asoph

Hello Rachel,
Thank you for your 5 star review. We are sorry that you had a minor delay on contact but we are glad that they reached out to you and your matter was resolved.

Rated 5 out of 5 stars

Bye Bye FN Hello ASOPH

First time ordering from ASOPH. 10 stars all the way around. The shipping was fast. I received my order in 4 days. The pieces are true to size, and very well made. This was the first order I ever had that every single piece was perfect, without submitting a return. I hope ASOPH sticks around for years to come.

April 10, 2021
Unprompted review
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Reply from Asoph

Hello Natasha,
Thank you so much for your positive feedback! This makes us very happy. We are glad you were satisfied with your overall experience.

Rated 1 out of 5 stars

Return Policy

I think especially during a pandemic where you aren't allowed in dressing rooms asking customers to pay to return items is absurd. It cost me 35 dollars to try on an outfit!!

April 9, 2021
Unprompted review
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Rated 5 out of 5 stars

Love the clothes

Love the clothes. Never had a problem with returns. Just one thing, I missed out on a lovely pink off the shoulder drape front blouse. I hope you guys bring it back. I was slow in ordering it...... Other than that love the style and prints of the choices that I have made in the clothes that I have ordered.

February 11, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I am really big on customer service when I called Asoph with an issue that I had Elizabeth an employee there was excellent. She was patient considerate and very kind. I know that I probably was getting on her nerves with all the questions however she never displayed any type of annoyance or irritability. I absolutely love great customer service Elizabeth delivered that great customer service to me. She went over and Beyond to make sure that my tissue was taken care of as well as guided me through to the end of my purchase. I recommend this company to all the ladies in the world they have beautiful clothing, great customer service, and wonderful prices. I am very pleased. Keep up the good work Elizabeth you're the bomb.

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

Love my b-day outfit

I love my new wardrobe from Asoph as always! I ordered 2 dresses for my birthday on Monday and received the package on Thursday with standard shipping. This dress will make my day. Thank you Asoph!

November 5, 2020
Unprompted review
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Reply from Asoph

Hello Natalie,
This is what we love to hear! It makes is very happy to know that you had an overall great experience with us. Thank you for your positive feedback!

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Rated 1 out of 5 stars

I spent alot of money in hopes to get…

I spent alot of money in hopes to get some good clothing the sizes are all way to small!!! Who has time to return all these things and even if you wanted to they are NON refundable. Now I am left making monthly payments on clothes I can't wear!!

November 4, 2020
Unprompted review
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Reply from Asoph

Hello Rebecca,
We are very sorry to hear that the items were too small. We understand that returning may be a hassle. Please contact us so that we can further look into your order and provide you with the proper assistance. Our number is 1-800-935-6190. You can also reach us at 323)302-9946. We are here to help.

Rated 5 out of 5 stars

Trendy pieces, good quality

This is my first time shopping at asoph.com. One of my friend recommend this website and I gave it a try. I ordered a cute crop top with the jogger pants. They are very trendy pieces yet still pretty good quality. I will order from here again!

October 30, 2020
Unprompted review
Rated 3 out of 5 stars

I’m giving a 3star for style-too small

I’m giving a 3star for style. Order 2sizes up! I ordered up and it was a 1x-I’m a 14 and I fit into XL or 0x. Couldn’t even supper it. Extremely small on tight fabrics. Stretch material is better to order from this company. Wish I could return but going to vacation in California, maybe they have a store to walk into.

September 24, 2020
Unprompted review
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Reply from Asoph

Hello,
We apologize for any inconvenience caused. All of our merchandise runs differently depending on the fabric of the item, we do apologize that your purchase did not fit as expected. Please contact us directly via telephone: 323-302-9946 or via email: support@asoph.com for further assistance . Thank you.

Rated 1 out of 5 stars

This is my first order

This is my first order. I placed the order on Sunday and paid an additional $30 to expedite my shipment (3-5). I needed the items for Saturday night (tonight). Unfortunately, my delivery date has been changed to Monday. Stop offering expedite shipping if you can’t ensure delivery!!!! It’s a waist of money! I’m very disappointed!

September 19, 2020
Unprompted review
Asoph logo

Reply from Asoph

Hello,
We apologize on behalf of the carriers for any delays. When we receive any expedited orders we follow all protocol so that the customer may get it within the time frame that they have paid for, please note that once it has left our facility we do not have much control on the timing that the carriers deliver the packages. Due to the pandemic the carriers are suffering with many delivery issues , we are trying our best to work together to get all packages delivered not only on time but also as safe as possible. Please contact us directly via telephone: 323-302-9946 or via email: support@asoph.com and we will help you resolve this issue. Thank you.

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Rated 5 out of 5 stars

I’ve been shopping with Asoph for some…

I’ve been shopping with Asoph for some time now and is always pleased and satisfied with my order. I had a shipment issue at no fault of theirs and their quick response, explanation, and great fix were really impressive. Just received my order yesterday and have another order placed already!! Thank you!!

September 10, 2020
Unprompted review
Rated 5 out of 5 stars

Asoph Rocks!

Asoph has great trendy plus size clothing options for a fashion conscious customer. Their customer service team has been wonderful and if I ever had any issues they resolved them immediately.

August 5, 2020
Unprompted review
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Rated 4 out of 5 stars

I njoy shopping with this online…

I njoy shopping with this online company cause one, there is not many honest true plus size websites really fit your body ( mayb something u may have to go up a size, but u can return but must do quickly some things run out fast) and also they kind of pack fair with u on your returns. However u got to have that product back within the warehouses before the 21 days time frame. But other then that, I would pass this email to a friend if they are looking for a simple outfit or nite out 😉

August 1, 2020
Unprompted review
Rated 5 out of 5 stars

I love shopping at Asoph the clothes…

I love shopping at Asoph the clothes are spectacular and so trendy. I never have a problem with my orders always on time also on a quick note they have wonderful customer service And great help the young lady their Elizabeth is always respectful an so helpful always has a solution for any problem 👍👍👍👍😃😃😃

July 31, 2020
Unprompted review

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