2 strikes Credit Report, More info needed,1st loan approved, no additional Info needed, made payments thru COVD-19, paid on time, paid off to Term, Now I need another loan, not so EASY this time, the... See more
Company replied
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See what reviewers are saying
Fast money but high interest rate 5 dollars every day you do not pay them back even if you are set up to make payments bi weekly when your checks actually come It is so stressful to know that u think... See more
Company replied
I chose Aspen to work with me on a personal loan because of my pre-approval status and knowing ahead of time what my monthly payments would be. This helped me with existing financial planning and the... See more
Company replied
I was in need of funds to consolidate some debt. I received an offer through the mail from Aspen Financial. I completed an easy online application, sent them my pay stub and photo I.D. Within the nex... See more
Company replied
Company details
Contact info
74 E. Swedesford Road, 19355, Malvern, United States
- 877-293-2987
- aspenfinancialdirect.com
3.6
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2 strikes Credit Report
2 strikes Credit Report, More info needed,1st loan approved, no additional Info needed, made payments thru COVD-19, paid on time, paid off to Term, Now I need another loan, not so EASY this time, they wanted more information.
HEY ASPEN don't give people a Hard Inquiry on their Credit Report, Now I have 2 From ASPEN. Never doing business with ASPEN Again.
May 24, 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for your review and for providing feedback on your recent customer experience. At Aspen, we strive for excellent customer service. Your feedback is valuable and will help us identify opportunities to improve.
Sincerely,
The Aspen Financial Direct Team
AVOID!
AVOID!! Go elsewhere. Customer service sucks. Refunds for their fault take a week with a bank statement. INTEREST WILL BLOW YOUR HOUSE AWAY!! The good stars they got were only because they send invites to certain new borrowers. This should be illegal. They don't write back to emails either. They don't care what they charge. They'll comment back with a template saying you knew the loan terms. They change those too.
April 26, 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for your review. We have been unable to locate an account for you with us. If you have specific concerns. please contact our customer service so that we may assist you. You can contact us directly at (877) 293-2987 or email support@aspenfinancialdirect.com.
At Aspen, we strive for excellent customer service and our dedicated support team takes pride in promptly responding to consumer questions and requests. Additionally, we send invitations to review our company to all new customers so that we may gather honest and complete feedback on our product and customer service. This is just one way we gather feedback to continuously improve as a company and we welcome all comments.
We wish you all the best,
Aspen Financial Direct
This started off great I was desperate…
This started off great I was desperate for some help and they did a great job of helping out, then my company changed my payday by one week and it went south quick. They wouldn't refinance me to the new date and just kept piling on interest and overdraft fees at my bank. I went from one desperate situation to another. I the end if you cant afford 10,000ish for a 4,000 loan find a friend or someone else. I paid them a bunch of my money back and still got sent to collections for just $3 less than my original loan.
April 20, 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for your review. We're sorry to hear you had a frustrating experience. We do allow customers to modify their repayment schedule, due to employment changes, with the appropriate documentation. Our goal is to align payments with our customers' paychecks, to ensure adequate funds are available. If you'd like to speak to someone about your specific experience, we'd love to hear from you.
Please contact us directly at (877) 293-2987 or email support@aspenfinancialdirect.com.
Your Aspen Financial Direct Team
They were fast and very easy to deal…
They were fast and very easy to deal with.
April 19, 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for being a valued Aspen Financial Direct customer! We're so glad to hear you've had a good experience and appreciate you sharing your review with others. We look forward to continuing to serve your needs in the future!
- Your Aspen Financial Direct Team
Aspen financial came through for me…
Aspen financial came through for me when I needed them I definitely would recommend them.The process was fast convenient and much more reasonable than the debt that I was in they helped me resolve my problem thanks again Aspen.
April 3, 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for putting your trust in Aspen Financial Direct! We're happy to have you as a customer and look forward to assisting you with your borrowing needs.
Stay safe!
Your Aspen Financial Direct Team
I have been trying for a week to get my…
I have been trying for a week to get my loan process . I sent a email with my bank statement then I call and get hung up on . Not AHappy camper at the moment
April 1, 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for your feedback regarding the service you received from one of our customer support representatives. We apologize for the service you received and hope that you will continue to contact us for assistance with managing your loan with Aspen Financial Direct.
We strive to achieve excellent customer service so if you have any problems in the future, please share your experience with us so that we may promptly address your concerns.
good assesment
March 31, 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for your review! We love hearing from our customers and appreciate you sharing your experience with others.
Your Aspen Financial Direct Team
Easy application process and delivered…
Easy application process and delivered when I needed it. Thank you.
March 31, 2020
Unprompted review
Reply from Aspen Financial Direct
Welcome to Aspen Financial Direct! We're happy you're here and appreciate your feedback. Please let us know how we can assist you in the future.
Your Aspen Financial Direct Team
Rate is high but everything else is…
Rate is high but everything else is spot on.
March 30, 2020
Unprompted review
Reply from Aspen Financial Direct
Welcome to Aspen Financial Direct! We're happy you're here and appreciate your feedback. Please let us know how we can assist you in the future.
Your Aspen Financial Direct Team
I did this loan 2 days ago and the…
I did this loan 2 days ago and the funds have yet to be deposited not helping with the situation I needed help with
March 28, 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for your recent review. We're sorry to hear you did not have a positive experience and would love to hear more about your particular situation to better understand and address your concerns. Please contact our customer support team at (877) 293-2987. We're available Monday - Friday 8AM to 8PM CST.
Fast money but high interest rate 5…
Fast money but high interest rate 5 dollars every day you do not pay them back even if you are set up to make payments bi weekly when your checks actually come It is so stressful to know that u think you are paying your loan down only to turn around and see that it went right back up everyday you check as if you never paid on time at all and it only gets higher...would not recommend
March 27, 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for your feedback. We understand that the Annual Percentage Rate (“APR”) on your loan may be higher than some traditional lending options; however, at Aspen Financial Direct, our product is very competitive among other emergency cash providers.
Keep in mind you can pay off your loan at any time with no prepayment penalty or schedule a payment that is higher than the minimum amount due to pay your loan off quicker, resulting in lower total interest paid.
If you have any additional questions about the Aspen Financial Direct loan product, please contact us directly at (877) 293-2987 or email support@aspenfinancialdirect.com.
Reply from Aspen Financial Direct
Thank you for your review! We love hearing from our customers and appreciate you sharing your experience with others.
Your Aspen Financial Direct Team
Reply from Aspen Financial Direct
Thank you and welcome to Aspen! We're thrilled to have you as a customer and appreciate your feedback. Please let us know if there's anything we can do to assist you in the future.
Your Aspen Financial Direct Team
satisfied customer
March 21, 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for leaving a review! We're happy to hear you've had a great experience and we look forward to continuing to assist you with your borrowing needs. Please let us know if there's anything we can do in the future.
Your Aspen Financial Direct Team
Love you guys!
March 21, 2020
Unprompted review
Reply from Aspen Financial Direct
Welcome to Aspen Financial Direct! We want to thank you for being a valued customer and for sharing your feedback with us. It is our pleasure to help consumers with their borrowing needs and we look forward to servicing your loan.
Your Aspen Financial Direct Team
Aspen Financial has always been there…
Aspen Financial has always been there to help me with my unplanned financial needs, I also appreciate the ease of doing business with them!
March 20, 2020
Unprompted review
Reply from Aspen Financial Direct
At Aspen Financial Direct, we know that everyone can use some help from time to time and we take pride in helping consumers in their time of need. Thank you for your feedback and for putting your trust in Aspen. If we can further assist you in the future, please let us know.
Your Aspen Financial Direct Team
Process was easy and completed very…
Process was easy and completed very quickly.
March 19, 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you and welcome to Aspen! We're thrilled to have you as a customer and appreciate your feedback. Please let us know if there's anything we can do to assist you in the future.
Your Aspen Financial Direct Team
Very professional and fast moving.
Very professional and fast moving.
Simplified loan process and a 24 hour turn around time.
High interest
March 19, 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for putting your trust in Aspen Financial Direct! We're happy to have you as a customer and look forward to assisting you with your borrowing needs.
Thank you for sharing your feedback with us!
Your Aspen Financial Direct Team
Reply from Aspen Financial Direct
Welcome to Aspen Financial Direct! We want to thank you for being a valued customer and for sharing your feedback with us. It is our pleasure to help consumers with their borrowing needs and we look forward to servicing your loan.
Your Aspen Financial Direct Team
Excellent service.
March 18, 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you and welcome to Aspen! We're thrilled to have you as a customer and appreciate your feedback. Please let us know if there's anything we can do to assist you in the future.
Your Aspen Financial Direct Team
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