Aspen Woolf Reviews 

647
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, helpfulness, and deep knowledge, ensuring a smooth property investment process. Many people appreciate the excellent communication, support, and guidance provided throughout their journey, often highlighting a non-pushy approach. Reviewers consistently found the service efficient and professional, leading to a satisfying experience. However, some customers noted concerns regarding transparency and accountability during sales. These individuals reported issues such as disappearing support post-completion and a lack of responsibility for promised arrangements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Service

People report ambiguous experiences with service, with some customers expressing satisfaction and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional support and guidance... See more

Location

Clients share ambiguous opinions on location, with many reviewers mentioning specific properties in cities... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My partner and I purchased an offplan property in Leeds with Michael last year. Very smooth process. Michael was on hand to help during the build and also on completion, tenant moved in a couple of we... See more

Company replied

Rated 5 out of 5 stars

I bought a 2 bed off plan at The Mount Leeds with Aspen Woolf with Michael. I had been in contact with Michael a few years ago but my property didn’t sell so I never went through. There was a lot of h... See more

Company replied

Rated 5 out of 5 stars

It was quite impressive that after a simple a phone call from Mr. Josh Brennan, in which I told him what sort of property I was looking for and my conditions, he was able to very soon send me informat... See more

Company replied

Rated 5 out of 5 stars

My partners and I have now purchased three properties through Michael. The off-plan purchase and completion process has been smooth every time, and Michael and his team have been brilliant throughout.... See more

Company replied


Company details

  1. Real Estate Agency
  2. Investment Service

Information provided by various external sources

Aspen Woolf is an award-winning property investment company, established in 2005, with offices in the UK and overseas. We specialise in identifying wealth-building opportunities for investors of all levels, across the globe. Having gained over 15 years’ experience within the industry, and having won The Best Residential Provider Award, Aspen Woolf has become an internationally recognised name. We pride ourselves on our high level of integrity, experience and quality of service, and we have built a reputation as working in a class of our own, not exceeded by others. If you are looking to build a successful and profitable property portfolio, and join thousands of happy clients, then don’t hesitate to contact us today to speak about our industry leading investment opportunities.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

647 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(647)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Jim was excellent all the way through the process, he was quick to respond to any questions i had and made the process seamless.

July 27, 2022
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Reply from Aspen Woolf

Dear Sam,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Jim who had been working hard and will be delighted to receive such positive feedback from you.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship. Please contact us or Jim if you need any more information in the future, we are always here to help.

Best wishes,
Aspen Woolf

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Rated 5 out of 5 stars

A really efficient and supportive team

A really efficient and supportive team. Walked me through multiple options and helped select the best property option for us overall

July 26, 2022
Unprompted review
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Reply from Aspen Woolf

Hi Neil,

Dear Jason,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

Huge thanks to Arun for making the…

Huge thanks to Arun for making the process simple and enjoyable, and answering my many questions very quickly!

July 18, 2022
Unprompted review
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Reply from Aspen Woolf

Dear Ming,

Thank you for such a brilliant review. We are glad to hear you have had a great experience with Aspen Woolf, Arun will definitely be happy to read what you wrote!

Thank you for your kind words and we look forward to our continued relationship ahead! If you need any more information in the future, we are always here to help.

Warm Regards
Aspen Woolf

Rated 4 out of 5 stars

Georgina and Anisha were transparent…

Georgina and Anisha were transparent and very prompt in their responses.
Had a very good experience delaying with them throughout the exchange process.

July 6, 2022
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Reply from Aspen Woolf

Dear Laxa,

Thank you for the review! We will pass your kind feedback to Anisha and Georgina who had been working hard and will be delighted to receive such positive feedback from you.

We constantly strive to provide the best customer experience throughout the buying process and beyond, and it's always nice and encouraging to hear that we are doing it well.

Please contact us if you need any more information in the future, we are always here to help.

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

Just completed my first purchase of an…

Just completed my first purchase of an off plan property in the UK, i have some properties in Israel but that’s the first one abroad, I must say I had some doubts and second thoughts, but I trusted the experienced team of Aspen Woolf and it pays off. Special thanks to Ruzel Uddin! Many people have recommended me on him, We had daily contact throughout the process which ensured my confidence. I will definitely buy from them again.

June 29, 2022
Unprompted review
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Reply from Aspen Woolf

Dear Elad,

Thank you for leaving us such a wonderful review!

We are thrilled that you loved your experience; Ruzel will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead!

Many thanks,
Aspen Woolf

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Rated 5 out of 5 stars

Aspen Woolf have been highly recommend

Aspen Woolf have been highly professional and sincere in every step of the investment process. Tas was able to acutely identify, exactly the type of investment that would fit my needs and finances. All queries from start to end were answered objectively by all staff at Aspen Woolf. All staff were excellent at keeping in touch throughout the process and providing gentle reminders with paperwork; important when you yourself have a hectic work life. The team made time instantaneously for me to see them in person as well as have time for phone conversations that fit my time constraints. Nothing is too much trouble, even organising a meeting with developers for me to visit the property and be assured of what I was buying. I would highly recommend Tas and his team at Aspen Woolf, if you are looking for a sound investment that fits your pocket and high standards.

June 24, 2022
Unprompted review
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Reply from Aspen Woolf

Dear Mr Kaur,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to the team who had been working hard and will be delighted to receive such positive feedback from you.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Michael and the team at Aspen Woolf…

Michael and the team at Aspen Woolf were brilliant & made the completion of my property go smoothly. Michael was extremely professional & went above and beyond to assist in the selection & purchase of my apartment.

June 23, 2022
Unprompted review
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Reply from Aspen Woolf

Dear Kay,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Michael and the team who had been working hard and will be delighted to receive such positive feedback from you.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 1 out of 5 stars

Spammer

They keep spamming e-mail addresses obtained from WHOIS database which explicitly prohibit marketing activity. They rotate around different networks as the IP addresses get blocked.

June 22, 2022
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Reply from Aspen Woolf

Dear Seb,

Thank you for your review.

We don’t hold any data for yourself, and we haven’t sent you any marketing e-mails. If you check the domain, you can see that you have been receiving e-mails from another company not Aspen Woolf, although the content of the e-mail may be a product that we are offering. We are sorry if the marketing e-mails sent by a third company have caused you frustration or you are uncertain as to why you have been contacted. You can UNSUBSCRIBE from any of these messages instantly by clicking the relevant link in the material you received, at the same time we encourage you to contact the company that was sending these e-mails to understand how your data was obtained and used.

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

SKY GARDENS, LEEDS PROPERTY

I just exchanged contract on Sky Gardens, Leeds through Aspen Woolf.
I would like to appreciate The Aspen Woolf Team for making this a reality and especially to Mr. Ruzel Uddin for your professionalism, patience, reliability and willingness to resolve any query.
It was gracious working with your team and look forward to more businesses.

June 16, 2022
Unprompted review
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Reply from Aspen Woolf

Dear Ufuoma,

Thank you for leaving us such a wonderful review!

We are thrilled that you loved your experience; Ruzel will definitely be over the moon to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.

Best wishes
Aspen Woolf

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Rated 1 out of 5 stars

Sold property keep posting on Rightmove

Those properties posted in Rightmove by this agent are unable to reach, i.e the agent gets your personal details when you contact them for the viewing of the property but they said it had been sold, even you set your searching criteria, they keep promoting the property on his own agenda.

The concerned property is still posting on Rightmove even today few months after my inquiry.

June 6, 2022
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Reply from Aspen Woolf

Dear Chung Kai Lau,

Thank you for taking the time to leave a review.

We are sorry to hear that the property you enquired for was no longer available. Sometimes there is a big demand and properties can get sold by the time we receive and process the property enquiry. It is natural for our consultants to offer alternative properties that meet your search criteria and may be of interest to you. Our intention was to assist with your property search, and we are sorry that we couldn’t be of help in this occasion.

Kind regards,
Aspen Woolf

Rated 5 out of 5 stars

Excellent agents -very professional

Excellent agents -very professional, informative, responsive to any queries. no pressure-selling just facts, facts and facts all put within the context of the market in the area I purchased. I would highly recommend them.

Jim Beattie, Sales Consultant, walked me through the whole off -plan purchase process, and gave lots of useful information sufficient to make the right decisions. He and his colleagues Georgina Barrett and Anisha Patel, both in Sales Progression, definitely went the extra mile, Georgina made regular calls to ensure I was on track or needed any additional information. They are a great team and highly recommended.

May 24, 2022
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Reply from Aspen Woolf

Dear Denise,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Jim, Anisha and Georgins who had been working hard and will be delighted to receive such positive feedback from you.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Superb!

Anisha has been superb throughout the entire process. Highly recommend Aspen Woolf

May 5, 2022
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Reply from Aspen Woolf

Dear Jonny,

Thank you for leaving us such a wonderful review. We are glad that you loved our services, Anisha will be pleased to learn of your high praise.

We look forward to our continued relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Best wishes
Aspen Woolf

Rated 5 out of 5 stars

Very good experience

So far a very good experience, had a lot of advice and help finding the correct unit for my requirements from my appointed advisor.
Hopefully this will continue through to completion and beyond.

April 14, 2022
Unprompted review
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Reply from Aspen Woolf

Dear Ryan,

Thank you for such a brilliant review. We are glad to hear you have had a great experience with Aspen Woolf!

Thank you for your kind words and we look forward to our continued relationship ahead! If you need any more information in the future, we are always here to help.

Warm Regards
Aspen Woolf

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Rated 5 out of 5 stars

Purchase off plan

I can recommend Aspen Woolf for making purchasing a property off plan smooth and reassuring. Georgina and Anisha have been especially helpful in answering all my questions, putting me at ease and keeping me on top of the deadlines! I felt overwhelmed in the beginning as this was my first time purchasing (off plan) and they were able to support me and ease this, they helped to liaise with the other party to ensure I had enough time, I really appreciate it! Thank you!

March 18, 2022
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Reply from Aspen Woolf

Dear Charlotte,

Thank you for leaving us such a wonderful review!

We are thrilled that you loved your experience; Anisha and Georgina will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to our continued relationship ahead.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

excellent experience to purchase property in the UK

this is the second time we purchase property in the UK
The transaction ran smoothly
the lawyer introduced to us was amazing
Tas even called us and did not limit himself to communicating via emails
We felt like he really cared for the success of the transaction

If we are to buy again we shall go with aspen woolf

March 16, 2022
Unprompted review
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Reply from Aspen Woolf

Dear Roula,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Tas who had been working hard and will be delighted to receive such positive feedback from you.

We look forward to our continued relationship ahead and hopefully your third purchase in the UK. Once again congratulations on your investment, we hope it is the first of many! Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Sky Gardens

I just purchased a flat in Sky Gardens and what could easily have been a daunting endeavour was such an easy process and this was down to the amazing efforts of Sol Khan and Anisha Patel.
Sol provided me with all the information and help i needed, and very patiently so, which led to my eventual purchase.
He then connected me with Anisha and she was so helpful, knowledgeable and friendly...always keeping me posted on developments, liaising with the legal team for me, answering all my questions, silly and all, but respectfully and professionally.
I was nicely surprised by encountering not just 1 amazing person at Aspen Woolf but 2... their customer service skills are excellent. They for sure went over and beyond in my opinion, but I feel if you ask them, they'd say they were just doing their jobs. Their joy and passion to be connecting people with great properties really came across even though we've never met in person.
With Sol, after the initial sales decision was made, I was so comfortable and trusting of him, I was reluctant to deal with anyone else. So I asked if I could stay in touch if I had any questions and he very kindly agreed even though the next part of the process was to be looked after by a different team.
Then I met Anisha, and she was also a breath of fresh air.
I want to applaud Aspen Woolf for getting it so right with your team... if Sol and Anisha are a reflection of what the entire team is made of, then you've got a golden team.
Because of these 2, I would happily deal with Aspen Woolf for further purchases.

March 16, 2022
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Reply from Aspen Woolf

Dear Mr Manu,

Thank you for the in depth review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Sol and Anisha who had been working hard and will be delighted to receive such positive feedback from you.

We look forward to our continued relationship ahead. Once again congratulations on your investment, we hope it is the first of many! Please contact any of our golden team if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Anisha was quite helpful and devoted to…

Anisha was quite helpful and devoted to the transaction. Thumbs up for her.

March 15, 2022
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Reply from Aspen Woolf

Dear Tayo,

Thank you for the positive review on your experience with Aspen Woolf, we will pass your kind feedback to Anisha who had been working hard and will be delighted to hear your feedback.

We look forward to our continued relationship ahead. Once again congratulations on your investment, we hope it is the first of many! Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

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Rated 5 out of 5 stars

Would definitely recommend Aspen Wolfe

Would definitely recommend Aspen Wolfe.
Anisha Patel,Georgina Barrett and Stuart Clarke
have helped me with integrity and patience through this process.

March 15, 2022
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Reply from Aspen Woolf

Dear Paul,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Stuart, Georgina and Anisha who had been working hard and will be delighted to receive such positive feedback from you.

We look forward to our continued relationship ahead. Once again congratulations on your investment, we hope it is the first of many with our team! Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

On looking for a better investment than…

On looking for a better investment than money sat in bank, I come across Aspen Woolf’s opportunity in Leeds. So glad I did. Ruzel has been an absolute pleasure to work with, patient with my first timer questions, thorough and kept me in the loop at all stages.

Thanks also to Anisha and Georgina, who provided regular check ins to make sure I understood the documentation and what the next steps would be. Pretty much a stress free process, even the recommended solicitors were no nonsense and managed completion within 4 weeks.

Looking forward to the development and handover, and a visit and drink on the top floor!

February 18, 2022
Unprompted review
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Reply from Aspen Woolf

Dear L Dickson,

Thank you for the review and leaving such positive comments on your experience with Aspen Woolf, we will pass your kind feedback to Ruzel, Anisha and Georgina who had been working hard and will be delighted to receive such positive feedback from you.

We look forward to our continued relationship ahead and of course the visit to the top floor! Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

Rated 5 out of 5 stars

Great support from the team

The agents we worked with the professional, knowledgable and supported us through the process.

February 14, 2022
Unprompted review
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Reply from Aspen Woolf

Dear Gavin,

Thank you for taking the time to leave us a review. We really appreciate your positive comments on your experience with Aspen Woolf, we will pass your kind feedback to the team.

We look forward to our continued working relationship ahead. Please contact us if you need any more information in the future, we are always here to help.

Many thanks,
Aspen Woolf

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