We can’t recommend the place
We can’t recommend the place. We supposed to have 2 overnight stay, but we checked out after day 1. They are promoting there is space for 6 persons in the strand cabin. We were only 2 adults and 2 kids but it felt very crowded and compact. It was too warm to sleep at night even though we turned the heater off. The bedroom in the lower level was too tight. When you are 2 people in the double bed then you have trouble getting off the bed when there is only one side accessible as the other sides of the bed are next to the wall. The swimming pool is closed for the winter season so we thought we could just enjoy the spa at the cabin, but we couldnt use it as there was not enough warm water to fill up the spa. The water got too cold. When i told the reception about our inconveniences he was surprised and said he has never heard any problems like it before. We drove home very disappointed. It was an expensive stay for nothing when we paid extra charges for weekend fee plus charges for 2 kids.
Reply from CityCamp Assens Strand
Kære Maria,
Jeg er oprigtigt ked af at høre, at dit ophold hos os ikke levede op til dine forventninger. Vi gør os umage for at give alle gæster en god oplevelse – og derfor betyder din feedback meget for os.
Vi forsøger at beskrive vores StrandVillaer & Suiter så præcist som muligt på hjemmesiden, både hvad angår størrelse og indretning, så man ved, hvad man kan forvente ved ankomst.
Vores hytter er opvarmet med gulvvarme, hvilket giver en behagelig varme, men det kan desværre tage lidt tid at regulere temperaturen op eller ned.
Det fremgår også på hjemmesiden, at poolen holder vinterlukket fra uge 43 til påske, mens Wellness-afdelingen er åben hele året.
Hvis man følger anvisningen ved jacuzzien, plejer vandtemperaturen at være stabil, men vi tjekker naturligvis altid op, hvis noget driller – tak for at gøre os opmærksomme på det.
Jeg håber, du vil give os en chance en anden gang. Mvh. Gitte Blaabjerg, ejer