Asset Bank Reviews 102

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

The support team are pretty good, and the lady that supported us with onboarding was lovely. They charge a decent fee, but it's a world-class asset system that feels so solid and reliable. Every req... See more

Company replied

Rated 5 out of 5 stars

Asset Bank is a fantastic DAM. We use it for our Print PDF files and it can search for strings of text and then add them to a custom lightbox. Mulitple examples of time saving features that not only h... See more

Rated 5 out of 5 stars

We've been using Asset Bank for a couple of years now to store our photos and consent forms. It is super easy and it's search function is brilliant. We are migrating over to the cloud so are looking f... See more

Company replied

Rated 5 out of 5 stars

Aberystwyth University's photolibrary needed some TLC. We collaborated with Asset Bank support team to improve the search function, download options and overall user experience. Working with Hannah... See more

Company details

  1. Software Company

Written by the company

Asset Bank is a Digital Asset Management solution that has been developed hand in hand with our clients to help you find what you need, fast. Whatever the size of your business, whether you need to import and manage a global image library; control branded files, documents and presentations; share public relations collateral or make searching for any digital assets quick, simple and controllable - we can help. Asset Bank has a huge range of features, is highly configurable to meet your organisation's specific needs, and comes with excellent customer support and product upgrades. It's also very competitively priced.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

102 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The support team are lovely!

The support team are pretty good, and the lady that supported us with onboarding was lovely. They charge a decent fee, but it's a world-class asset system that feels so solid and reliable. Every request I've made they've been able to action quickly and politely.

Couple of minor niggles that we could never resolve but that's mainly just due to the client having some very 'unique' requirements for how assets are viewed/displayed. - but I can't fault Asset Bank for this. - They need to have a system that works well for the 99% of users and not accommodate for every other strange little request that comes through.

October 22, 2024
Unprompted review
Asset Bank logo

Reply from Asset Bank

Thanks for the kind words, James.

Rated 5 out of 5 stars

Great product and support

My workplace has used Asset Bank for many years. I highly recommend this DAM to others.

We have recently migrated from on-premise to the cloud. This migration was seamless and stress-free. The team took care of every detail and kept us up-to-date throughout the entire process. I couldn’t fault them. After the migration, their support team was very quick to answer any questions I had about the new features now available to us.

Asset Bank is a fantastic one-stop location for all of our archival images. It has also proven to be a huge time saver when it comes to searching for a specific photo. Uploading assets, adding tags and keywords is quick and easy. The dashboard and reporting features are handy to keep track of search terms and populate usage, search and asset reports.

Thanks Asset Bank!

July 26, 2024
Unprompted review
Rated 4 out of 5 stars

Using Asset Bank for around 10 years…

Using Asset Bank for around 10 years now and love how we can configure nearly everything to fit our needs. And when you run into anything you can't figure out, support is swift in their response!

Of course there are always things to improve, as with any piece of software, but overall it does a lot very good without any hassle! And new fixes and improvements are added throughout the year 💪💪.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant resource

We've been using Asset Bank for a couple of years now to store our photos and consent forms. It is super easy and it's search function is brilliant. We are migrating over to the cloud so are looking forward to the benefits that will bring. The team at Asset Bank are also always on hand to advise and guide, should you need them.

July 4, 2024
Unprompted review
Asset Bank logo

Reply from Asset Bank

Thanks for the kind words, Kirsty. We can't wait for you to see what the cloud version offers!

Rated 5 out of 5 stars

Asset Bank is a must have for businesses!

We've been using Asset Bank for a few years now and it makes storing and sharing images, video files and other assets so easy! The account managers are also very knowledgeable and helpful. The platform is constantly updated to make UX even better!

May 29, 2024
Unprompted review
Asset Bank logo

Reply from Asset Bank

Thanks for the lovely feedback, Dora!

Rated 5 out of 5 stars

Assetbank has been hugely helpful for…

Assetbank has been hugely helpful for our organisation and the team have been so supportive in helping us launch, as well as suggesting areas where we can improve. They are always quick to respond, would highly recommend!

April 4, 2024
Unprompted review
Asset Bank logo

Reply from Asset Bank

Thank you Laure! Much appreciated.

Rated 5 out of 5 stars

Asset Bank is fantastic company

Asset Bank is fantastic company, the DAM system is easy to set up and use and the onboarding process is very well organised. We've been incredibly happy with the customer support team, they are super helpful, very quick to respond to any questions and provide the support needed. Highly recommend!

March 28, 2024
Unprompted review
Asset Bank logo

Reply from Asset Bank

Thanks for such positive feedback, Julia!

Rated 5 out of 5 stars

Our company loves Asset Bank

Our company loves Asset Bank. It's extremely user-friendly and has solved all our asset needs. The support that the team provide is second to none; they are extremely responsive, and nothing is ever too much trouble. Highly recommended!

March 28, 2024
Unprompted review
Asset Bank logo

Reply from Asset Bank

Thanks, Vanessa. Your kind words mean a lot to us!

Rated 4 out of 5 stars

Great!

Asset banks customer service and support desk have been great since I have been using them. Whenever my company needs something they work with us to achieve our goals. Its also a great DAM platform.

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic DAM with great cutomer service and help

Asset Bank is a fantastic DAM. We use it for our Print PDF files and it can search for strings of text and then add them to a custom lightbox. Mulitple examples of time saving features that not only help search for pdfs but also let the customers think you have a Magic Wand. Answering queries within minutes. We also use it to send out reminders when the document review date expires and automated emails get sent direct to the customer.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Top class service

From onboarding and support to helping us to keep our assets in order, the team at Asset Bank have been very accommodating and always quick to respond.

March 5, 2024
Unprompted review
Asset Bank logo

Reply from Asset Bank

Thank you, Debbie!

Rated 5 out of 5 stars

Gold Star Customer Service

We have been working with Asset Bank for more than a decade. They always provided us with top-notch customer service. We appreciate the quality product they provide and their willingness to go the extra mile.

Thank you, Asset Bank!

February 28, 2024
Unprompted review
Asset Bank logo

Reply from Asset Bank

Thanks for the Gold Star, Raquel, much appreciated!

Rated 5 out of 5 stars

Perfect Software for Photo Management

Asset Bank has been an incredible tool for my organization. We focus on using authentic photos in all of our marketing, which means we are constantly collecting visual images of our programs, parks, trails and facilities. Asset Bank allows us to quickly search and find what we need for different advertising projects. Additionally, other staff members have the ability to upload photos they've taken to add to our collection. I would recommend this software for anyone looking for simple photo storage for any size organization.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Benefits of Asset Bank

We have been using Asset Bank for over a year now. It is an excellent product that is highly customizable to the unique and distinct needs of our organization. We have especially benefitted from the search function which has enabled our staff to locate resources within minutes--similar requests in the past used to take hours tracking down resources on a disorganized shared drive. Also, the onboarding, set up and support staff teams at Asset Bank have been invaluable to us as we customize the DAMS to our needs.

March 13, 2023
Unprompted review
Asset Bank logo

Reply from Asset Bank

Thanks for your lovely feedback Suzanne.

Rated 5 out of 5 stars

Brand Library by Asset bank

We have been using the services of Asset Bank for many years now. They developed and keep managing the brand library for our global ultra-premium wine and spirits portfolio. Our marketing team, the local distributors and creative agencies always have an easy access to any brand assets to view, download, and share them. Great products and a highly professional customer support team.

February 17, 2023
Unprompted review
Asset Bank logo

Reply from Asset Bank

Thank you, Larissa!

Rated 5 out of 5 stars

Amazing tool and excellent support team

Asset Bank is one of the best tools I have used in my career, and it has been a total game-changer in the company I am currently working for.
The support you receive through consultations, webinars, and support is excellent and makes any issue disappear in no time!

February 9, 2023
Unprompted review
Asset Bank logo

Reply from Asset Bank

Hi Elisa, many thanks for your time leaving us this review, it means a lot to us!

Rated 5 out of 5 stars

I would definitely recommend this company

As recent customers of Assetbank we've successfully completed the onboarding and it was a fantastic experience. They really listened to what we needed and supported us through the whole process. Now it is up and running, unlike other companies that just leave you to get on with the job after it's in place they regularly check in with us to see how the product is doing, advise us on how we can get the best out of it and make tweaks where neccessary. Superb customer service and product.

February 9, 2023
Unprompted review
Asset Bank logo

Reply from Asset Bank

Hi Fabienne, thank you for your kind words and your feedback. This made our Friday!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look