Owing to severe back problems I was unable to get in our bath.I had seen many adverts for bathing solutions on tv and in magazines and the Assistive Bathing walk in bath looked the best. Measuremen... See more
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Review summary
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Based on these reviews
Very positive from start to finish. Instead of the expected "I can't do because" claptrap you nearly always get when a fitter turns up having never seen the job, Warren just cracked on and sorted the... See more
Company replied
Very happy with Assistive Bathing from initial enquiry. Recently had bath out and walk in shower with various extras, seat, grab rail. Initial enquiry with Rachel, two further home visits from Company... See more
Company replied
Tara totally understood mum’s requirements and redesigned her en suite satisfying every need. She explained everything in detail and gave helpful advice allowing mum to make informed choices. Wide ran... See more
Company replied
Company details
Written by the company
Welcome to Assistive Bathing, your bathroom specialists for safe, comfortable and easy showering and bathing.
Contact info
Mercury House, Kingswood Road, WR9 0QH, Droitwich, United Kingdom
- 0800 085 5585
- info@assistivebathing.co.uk
- assistivebathing.co.uk
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Walk in Bath
I received help, friendliness and patience whenever I spoke to Lewis, Eddie or Sharon. I would recommend Assistive Bathing.
April 15, 2026
Unprompted review
Reply from Assistive Bathing
Thank you for your kind review and recommendation. We’re delighted to hear that you received such helpful, friendly and patient support from Lewis, Eddie and Sharon. Our team will really appreciate your lovely feedback. Thank you for choosing Assistive Bathing it means a great deal to us.
What can I say Assistive Bathing have…
What can I say Assistive Bathing have been absolutely fantastic from start to finish my bathroom looks absolutely fantastic . I would like to say a massive thankyou to
Sharon ( customer service team )
Doug. ( the surveyor )
Fraser the fitter ( Amazing )
I highly recommend
April 7, 2026
Unprompted review
Reply from Assistive Bathing
Thank you so much for your wonderful Feedback and recommendation. We’re absolutely delighted to hear how happy you are with your new bathroom and with the service you received from start to finish. Sharon, Doug and Fraser will be thrilled to see their hard work recognised, especially Fraser, who will be very proud of your kind words. Thank you for choosing Assistive Bathing and for taking the time to share your experience. It truly means a great deal to us.
Russ was fab
Russ was fab, talked through everything I may need and listened to what I wanted to achieve, giving me options to choose from without any pushy sales tactics.
April 9, 2026
Unprompted review
Reply from Assistive Bathing
Thank you for your lovely feedback. We’re delighted to hear that Russ took the time to really listen to what you wanted to achieve and clearly talk through the options available, without any pressure. Providing helpful, tailored advice is very important to us, and Russ will be pleased to know you appreciated his approach. Thank you for considering Assistive Bathing and for sharing your experience.
Owing to severe back problems I was…
Owing to severe back problems I was unable to get in our bath.I had seen many adverts for bathing solutions on tv and in magazines and the Assistive Bathing walk in bath looked the best.
Measurements were taken, plans drawn up, verified
& dates given for installation. Old bath & other waste material taken out of bathroom and new bath fitted.
Demonstration given. All waste material taken away.
April 7, 2026
Unprompted review
Reply from Assistive Bathing
Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you were having but pleased that our walk‑in bath has provided a solution that works for you. It’s great to know that the process , from measurements and planning through to installation and demonstration was carried out clearly and efficiently, with all waste materials removed as part of the service. Thank you for choosing Assistive Bathing; we’re delighted to have been able to help improve your comfort and independence.
Very professional.
The gentleman who called was very professional and pleasant who knew his products,sadly the cost was out of the question.
April 8, 2026
Unprompted review
Reply from Assistive Bathing
Thank you for taking the time to leave us your feedback. We’re pleased to hear that our representative was professional, pleasant and knowledgeable about our products. We do understand that our solutions may not be suitable for every budget, and we appreciate your honesty. Thank you again for inviting us into your home and for considering Assistive Bathing.
I would highly recommend Assistive…
I would highly recommend Assistive Bathing, from Sharon , Doug and fitter Steve. Everything was first class, being updated all the way through. First class insulation and respect for our home. Excellent
March 23, 2026
Unprompted review
Reply from Assistive Bathing
Thank you so much for your kind feedback and recommendation. We’re delighted to hear that you were happy with every aspect of your experience, from the regular updates to the quality of the installation and the care shown in your home. Sharon, Doug and Steve will be especially pleased to know their efforts have been recognised. Thank you for choosing Assistive Bathing.
INSTALLATION OF WALK-IN SHOWER
From the time we first enquired about having a walk-in shower installed in my bathroom, we received great dealings from Lauren, Eddie, Rachel,Sharon and the brilliant installation engineer David, who was on time every day and was able to overcome all the problems the house caused. I couldn't fault him in any way, just superb.
Thank you doesn't cover our feelings towards him.
March 25, 2026
Unprompted review
Reply from Assistive Bathing
Thank you so much for taking the time to share such a wonderful review. We’re delighted to hear that your experience was positive from your very first enquiry right through to completion. Lauren, Eddie, Rachel and Sharon will really appreciate your kind words, and David will be especially proud to know how highly you rate his work, punctuality and problem‑solving skills. We’re so pleased he was able to overcome the challenges your home presented and deliver a result you’re so happy with. Thank you again for choosing Assistive Bathing , your appreciation truly means a great deal to us.
My fitter was marvelous prompt tidy and…
My fitter was marvelous prompt tidy and courteous and conscious of my needs. Jon O'Neil I would recommend to everyone.
March 31, 2026
Unprompted review
Reply from Assistive Bathing
Thank you for your lovely review and recommendation. We’re so pleased to hear that Jon provided such a prompt, tidy and courteous service, and that he took the time to be conscious of your individual needs. Jon will be delighted to receive your kind words. Thank you for choosing Assistive Bathing, your feedback means a great deal to us.
Bathroom Upgrade
An extremely fast response to my initial enquiry followed up by a home visit to qualify our requirements and assess the room requiring change.
The visiting consultant arrived fully prepared and there was no doubt she knew all there was to know about the companies product. All our concerns addressed to our satisfaction.
April 1, 2026
Unprompted review
Reply from Assistive Bathing
Thank you for your kind and detailed feedback. We’re delighted to hear that you were pleased with the speed of our response and the thoroughness of the home visit. It’s great to know that our consultant arrived well prepared, demonstrated strong product knowledge, and was able to address all of your concerns to your satisfaction. Thank you for taking the time to share your experience and for considering Assistive Bathing.
The fitting although delayed by one…
The fitting although delayed by one month due to a fitter having an accident was carried out to a very high standard. The fitter, George was brilliant at updating me about progress each day and problem solving when floors and walls were not plumbing. The finish is fantastic and I'm so pleased with the whole process. The office kept in touch regularly.
March 11, 2026
Unprompted review
Reply from Assistive Bathing
Thank you for taking the time to share such detailed feedback. We really appreciate your understanding regarding the initial delay and are delighted to hear that the installation was completed to such a high standard. It’s wonderful to know that George kept you well informed throughout, communicated progress clearly, and worked proactively to resolve the challenges with the floors and walls. He’ll be thrilled to hear your kind words. We’re also pleased that our office team’s regular updates helped support the process. Thank you for choosing Assistive Bathing , we’re so glad you’re pleased with the finished result.
The whole experience was excellent
The whole experience was excellent. The initial visit by Hannat to scope the work to be carried out and the follow up viisit by the surveyor Doug were done very soon after my initial enquiry. Both Hannat and Doug were helpful and informative. The actual installation of the walk in shower was carried out by Steve who did a great job. The customer service provided by Sharon was good from start to finish.
April 1, 2026
Unprompted review
Reply from Assistive Bathing
Thank you very much for your fantastic feedback. We’re delighted to hear that your experience was excellent from start to finish. Hannat and Doug will be pleased to know that their prompt visits and clear, informative guidance made a positive impression, and Steve will be proud to hear how happy you are with the standard of the installation. We’re also glad that Sharon’s customer service supported you throughout the process. Thank you for choosing Assistive Bathing, we truly appreciate you taking the time to share your experience.
Great looking bathroom
The project was easy from start to finish and from designing to the survey being done.
We had Olly the fitter do the work and he was very professional and hard working, always checked with us being doing anything. He was very tidy and cleaned up after himself at the end of each day. Highly recommended and great work ethic.
We had Rachel from assistive bathing helping on the end of the phone if we had any queries etc.
March 23, 2026
Unprompted review
Reply from Assistive Bathing
Thank you for your lovely recommendation and detailed feedback. We’re so pleased to hear that the whole project felt easy and well managed from design through to survey. Olly will be delighted to know his professionalism, strong work ethic and tidy approach made such a positive impression, and that he kept you informed before carrying out each stage of the work. We’re also glad Rachel was on hand to help with any questions along the way. Thank you for choosing Assistive Bathing , your kind words mean a great deal to our whole team.
Reluctant customer
Wasn't the best start the sales person omitted to account for all walls and flooring to be panelled which of course raised the cost. Steven the surveyor sorted it out and suggested options we didn't think off. Clear drawn plan and verbal description given. Numerous phone calls to and from Sharon and Franki both very patient with a frustrated carer. Alex couldn't have been a better person to deal with the customer who for many years has been reluctant to have anyone in her home far less refurbish. He explained every step and when needed involved her .Was very clean and tidy very pleasant . If Elsie had a cupboard Alex would be locked in it.
Many thanks
April 1, 2026
Unprompted review
Reply from Assistive Bathing
Thank you very much for taking the time to share such detailed feedback. We’re sorry to hear that the project didn’t get off to the best start and understand how frustrating that must have been. We’re pleased that Steven was able to step in, resolve the issues, and provide clear plans and options to move things forward.
It’s wonderful to hear that Sharon and Frankie were able to support you with patience and understanding during what we know can be a stressful process, especially as a carer, Alex will be absolutely delighted by your kind words, his calm, respectful approach and attention to detail are qualities we’re very proud of, and your comment about the cupboard certainly made us smile.
Thank you again for your honesty, your humour, and for trusting us with such an important project. We’re so pleased the experience ended on a positive note and truly appreciate your feedback.
explained everything very well
March 31, 2026
Unprompted review
Reply from Assistive Bathing
Thank you so much for your lovely review! We’re delighted to hear that everything was clearly explained and that you felt well‑informed throughout the process. If you ever have any further questions or need additional support, we’re always here to help.
Fab Job Guys
Very positive from start to finish. Instead of the expected "I can't do because" claptrap you nearly always get when a fitter turns up having never seen the job, Warren just cracked on and sorted the bathroom from the minute he walked into the house. Never needed to think of anything as he sorted himself and offered excellent advice. I wish there was a cuddly toy version of him I could give the grandchildren. Top Marks!
March 24, 2026
Unprompted review
Reply from Assistive Bathing
Thank you so much for taking the time to share such a fantastic review! We’re thrilled to hear that your experience was positive from start to finish. Warren will be over the moon to know how much his proactive approach, expertise, and genuine care made a difference for you.
It’s wonderful to hear that he was able to take charge, offer great advice, and make the whole process effortless on your side. And your line about wanting a cuddly toy version of him genuinely made our day!
Thank you again for your kind words — and for the top marks. We really appreciate it.
New Bathroom or easy access
I have in the past had bathroom upgrades but the attention to detail given by Assistive Bathing has far excelled any previous work
From quotation to fitting liaison was outstanding by members of the staff and even to collecting of the waste today all clear now and ready to go
Special thanks to Callum the fitter who worked extremely hard Rachel for her excellent communication skills and Craig All involved and an excellent job done
March 27, 2026
Unprompted review
Reply from Assistive Bathing
Thank you so much for sharing such a wonderful and detailed review. We’re delighted to hear that the attention to detail and overall experience with Assistive Bathing exceeded any previous bathroom upgrades you’ve had.
From the initial quotation to the fitting and even the waste collection, it’s fantastic to know that every stage felt smooth and well‑managed for you. Your feedback means a great deal to our whole team.
A special thank you for acknowledging Callum, Rachel, and Craig — they will be thrilled to know their hard work, communication, and dedication made such a positive difference.
We truly appreciate your kind words and are so pleased you’re happy with the finished result.
Brilliant company .Rachel in the office…
Brilliant company .Rachel in the office to the surveyor Alan and the amazing fitter Catalin..No problems from start to finish..
March 27, 2026
Unprompted review
Reply from Assistive Bathing
Thank you so much for your brilliant review! We’re delighted to hear that everything went smoothly from start to finish.
It’s wonderful to know that Rachel in the office, our surveyor Alan, and the amazing fitter Catalin all helped make your experience such a positive one. We’re incredibly proud of the team, and they’ll be thrilled to hear your kind words.
Thank you again for choosing us — we truly appreciate your feedback!
Just wanted to say thank first to …
Just wanted to say thank first to sharon Stephenand all who planned my perfect new Shower room and kept in touch with me all the way through also to Corey who came and fitted it if I could give you 12 out of ten I would. You were very considerate and very helpful and kind Thank youTricia wright
March 26, 2026
Unprompted review
Reply from Assistive Bathing
Thank you so much for your wonderful review! We’re delighted to hear that you’re so pleased with your new shower room. Sharon, Stephen and the team will be thrilled to know their planning and communication made the process smooth for you.
A special thank‑you as well for mentioning Corey he’ll be over the moon to hear you’d give him 12 out of 10!
We truly appreciate your kind words about our consideration and care throughout the project. It means a lot to us.
Enjoy your new shower room, and please don’t hesitate to reach out if you ever need anything in the future.
Warm regards,
The Assistive Bathing Team
Everything was done as and when told it…
Everything was done as and when told it would be.Finished job was excellent,
March 16, 2026
Unprompted review
Reply from Assistive Bathing
Thank you so much for taking the time to leave us a review. We’re delighted to hear that everything was completed exactly as promised and that you’re pleased with the finished result. Delivering a smooth, reliable service and excellent workmanship is incredibly important to us, so your feedback means a lot.
If you ever need anything in the future, we’re always here to help.
Warm regards,
The Assistive Bathing Team
The service from Assistive Bathing at…
The service from Assistive Bathing at all times was exemplary, from initial enquiry through survey, technical assessment, installation and commissioning, Rachel at base was in constant contact. Tony the plumber took great care of the installation and kept me informed of detail progress, any questions were welcome and answered.
A perfect professional team and a task well performed including timely clearance of the old equipment.
March 26, 2026
Unprompted review
Reply from Assistive Bathing
Thank you so much for your fantastic review. We’re delighted to hear that your experience with Assistive Bathing was exemplary from start to finish. It’s wonderful to know that every stage from your initial enquiry through to the survey, technical assessment, installation, and commissioning met your expectations.
Rachel will be so pleased to hear her constant communication made the process smooth for you, and Tony will be thrilled to know his care, professionalism, and clear updates made a real difference throughout the installation.
We’re also glad the timely removal of your old equipment helped complete the experience.
We truly appreciate your kind words. It’s feedback like yours that motivates our team every day.
Warm regards,
The Assistive Bathing Team
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