Asssa Reviews 

At renewal my policy was upgraded from Standard to Master plan at no additional cost in order to satisfy the Spanish government private medical cover requirement for renewal of none lucrative visa's. We also now benefit from the well man and well woman annual checks.
Recently needed to make use of the policy due to having a heart attack. Karen at the Vera office has been fantastic in helping us manage through this difficult time.

If you are american do not use Asssa!! After my 1st year I wanted to cancel. Now they are trying to sue me saying im not allowed to cancel. Craziest thing ever! This company is a fraud and scam..

Update: Please everyone pay attention to the scam like behavior!! When 1 person gives a truthful negative review, the very next day they have bot profiles give false testimony, these long positive reviews that are clearly employees trying to falsely defend the company to continue to scam others!!

Edyta at the Quesada offices was extremely helpful and made the whole process a pleasant experience. I would definitely recommend.

I'm moving to Spain with my family in August. After consulting with several insurers, I connected with Marc from the Sotogrande office. He was very patient and helpful in answering all my questions and took care of everything. It's incredibly helpful when you're very busy moving abroad. He deserves a big thumbs up!

Edyta at Asssa Quesada was excellent , Very friendly and informative . She made the process stress free and very easy , Quick response time to emails and calls . I would highly recommend asssa and Edyta

When I was diagnosed with prostate cancer towards the end of 2024 we were devastated and all the worst case scenario's fly through your head. It was a very stressful time to say the least. However, we needn't have worried because we had a wonderful woman on our side in the shape of Sabine Monika Segelcke based in the Quesada office. She held our hand throughout diagnosis and treatment, she is kind, helpful and dedicated to getting a positive outcome. I finish my eight week radiotherapy treatment on the twelfth of June and hopefully all will be well. I would also like to mention the doctors and staff at Quiron salud, very happy with the way I've been treated.

I am seriously thinking of leaving ASSSA. On starting the policy, I was informed that the premium charges would not increase. Unfortunately, this is not true and have increased in six years from 85€ to 115€ per month today. I am also finding that they also have lots and lots of clauses listed under “general conditions” which mean that they do not cover many issues. I fail to understand why I will have to pay hundreds of euros on tests that will hopefully diagnose my issues. Surely, these tests will diagnose future problems and save expensive treatment in the future...this is ASSSA madness.
When I have had treatment, I have found that I have to purchase the associated expensive medication, these are not covered by ASSSA.
The private hospitals also leave a lot to be desired. No better than the poor ones in the UKs NHS.
Recently I had a designated timed appointment.. I faced over two hours waiting times.
On one occasion, I required emergency treatment. The emergency line was not answered.. so much for emergency cover and a private ambulance.!
One positive. The staff in my local ASSSA office are excellent.

My husband and I would like to say thank you to the staff at La Zenia office.
When one is not feeling well the girls there always have a smile on their faces and couldn't be more welcoming and helpful.
They really are a great team.
Also thanks to Head Office at Alicante who helped with questions I had which they resolved.
Keep up the good work and again a big thank you to all.

Awful company. Developed worryingly low blood pressure and saw first GP. Did f listen to a word I said and sent me off with prescription for ear infection despite having no symptoms of that. Saw another who agreed it was strangely low something I’ve never had before. Was sent for ECG test and treadmill test all fine. Then saw a neurologist who was excellent and recommended blood tests and a vascular test which ASSSA have denied on the basis I did not declare I had an injection in my eye for a detached retina 40 years ago…..they will wriggle out of paying any claim and have cancelled my policy with no discussion leaving me alone in another country with no health insurance and I don’t yet qualify on my visa for public health service. Disgusted by them.

AsssA declined to pay for the lazor, involved in my urgent kidney surgery , the hospital reported they have never heard of this before saying 'its crazy' . I took out thier standerd policy £1700 for the year . Had to pay the 2000 for the use of the lazor.

I am extremely impressed with the service provided by Asssa. From the moment I contacted them, their team demonstrated professionalism, efficiency, and genuine care for their clients. Every step of the process was seamless, and they were always available to answer my questions and provide support.

I feel valued and reassured knowing I’m in good hands with them. I highly recommend their services to anyone seeking reliable and compassionate care.

Thank you for your exceptional efforts!

We (70+) have only been members of Asssa for 2.5 years. Applications for treatments went fairly quickly. My partner did not need anything, unfortunately I did. In my opinion, Asssa's decision-making is often unfair. Old age diseases only manifest themselves after a long time, such as cardiovascular diseases, osteoporosis, arthrosis for example. Sometimes it is often only after years that you really get problems with them. Think of a worn hip, clogged veins, pinched spinal nerve. Asssa then judges that it started before you took out insurance and does NOT reimburse ANYTHING for this.

Sadly I cannot recommend this company. Their selection of service providers is shocking. The staff are helpful but essentially all this company do is book your appointments, it is totally different to the UK private health experience where you get the highest standard of medical care.

Estimada Margaux,

Quiero continuar con mi seguro con ASSSA por cuarto año.

Me has dado muchas buenas razones para renovar, pero has dejado fuera una de las más importantes: la forma en que gestionas personalmente mis consultas, citas y cualquier problema relacionado con mi póliza.

En todos mis años, tanto en Australia como aquí en España, no recuerdo a nadie tan atento y servicial en el servicio al cliente, no solo en seguros sino en general.

Como extranjera, he valorado mucho tu ayuda, consejo y orientación. ¡Gracias!

Dear Margaux,

I want to continue my insurance with ASSSA for the fourth year.

You have provided me with many good reasons to renew, but you left out one of the most important ones: the way you personally handle my inquiries, appointments, and any issues related to my policy.

In all my years, both in Australia and here in Spain, I can't remember anyone as attentive and helpful in customer service, not just in insurance but in general.

As a foreigner, I have greatly appreciated your assistance, advice, and guidance. Thank you!

I was completely impressed with their professionalism and customer service.I highly recommend them.

ASSSA staff at their office in Ciudad Quesada are the most professional, knowledgeable, caring, efficient and understanding when dealing with all issues related to our healthcare. Our experiences with the ASSSA team lead by Edyta over many years up to and including our recent visit to their office have always been second to none. My wife and I would highly recommend their service.
Many many thanks John and Karen

Went down to the Mazarron office of Asssa last week.

Jane and Diane run this office.

They are both so helpful and organised a trauma consultation for my husband very quickly.

Would definitely recommend Asssa to anyone thinking of taking out private healthcare.

The bonus to us is also having two personal assistants we can visit and talk to instead of an anonymous person on a phone.

Well done Asssa and Diane and Jane you are a credit to the company you represent

Fast and excellent service with the staff at Alicante customer service. As for the Hospital perfect.

I needed an insurance for the student visa. Valentina from ASSSA provided exceptional service. She replied on weekend, with very clear instructions and got the policy in just couple days. Definitely recommend if you want hassle free service.

We were really nervous looking into private healthcare as we have recently moved to Spain. There are lots of companies and lots of very mixed reviews. Thank goodness we found the team at ASSSA in Javea, particularly Jennifer and Pilar. They have been amazing from start to finish. Nothing is too much trouble and they are delightful. In addition the cover has also turned out to be perfect, authorisations are managed swiftly and every medical professional has also been fantastic. I really cannot recommend them highly enough.