Assured Electrical Solutions Reviews 

368
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 269 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly professional and friendly staff for arriving promptly, working efficiently, and completing electrical installations safely and neatly. People also appreciate the thorough explanations provided throughout the process, ensuring everything is fully understood, along with the meticulous cleanup left after the work is successfully finished. However, some people mentioned issues with communication and scheduling after certain completed jobs. A small group of reviewers experienced unexpected delays, missed appointments, or difficulties getting helpful follow-up support, noting that resolving specific installation concerns required extra persistence and patience.

What people talk about most

Staff

Consumers find staff to be positive, highlighting polite, knowledgeable, and professional electricians who... See more

Service

People report positive experiences with service, highlighting punctual and professional engineers who arrive... See more

Customer service

Customers report great satisfaction with customer service, highlighting helpful and friendly staff who are... See more

User experience

Users describe positive interactions with user_experience, noting that the installation process is simple and... See more

Booking process

Customers consistently note positive experiences with booking_process. Reviewers highlight that making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service from Assured, from the initial call with the knowledgeable, helpful and super friendly Ryan in the office to the equally professional and dedicated Jason who came to fix our... See more

Rated 5 out of 5 stars

Cannot thank Assured Electrical Solutions enough! When my power suddenly went out, they responded incredibly fast and had someone at my door in know time. The electrician was knowledgeable and quickl... See more

Company replied

Rated 5 out of 5 stars

Steven Davies did a fantastic job installing our new Ohme Pro EV charger today. He arrived on time, was super professional and friendly from the start. The installation was neat, tidy, and completed... See more

Company replied

Rated 5 out of 5 stars

From the outset our experience was fantastic. Ross arrived early and took us through everything. We were able to decide where things needed to go and were supported with Ross' knowledge throughout. Th... See more

Company replied


Company details

  1. Electrician

Written by the company

We’re an established electrical contractor based in Cardiff & Barry. We specialise in the design, installation and maintenance of all types of electrical systems, from simple domestic work to complex commercial installations so if you’re looking for a reliable and experienced electricians then you’ve come to the right place! As a trusted and highly skilled electricians, our customers tell us we’re the best, and we’re proud to have customers return to us time and time again. We have over 20 years of experience working in domestic homes and commercial buildings, such as shops, factories, industrial units, showrooms and many more. We will put your electrical-related worries behind you fast and make the whole process as easy and stress-free as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

368 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(368)

256 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

Really impressed with the level of service provided by Assured Electrical Services from start to finish. Freddie was totally professional, courteous (and punctual!). Particularly impressed with his clear communication, taking the time to talk me through the work. A pleasure to deal with.

February 3, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re really pleased to hear you were impressed with the service from start to finish. It’s great to know Freddie was professional, courteous, punctual, and took the time to clearly explain the work. We’ll be sure to pass your kind feedback on to him. Thanks very much for choosing Assured Electrical Services.

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Rated 5 out of 5 stars

Jason was professional, quick and knowledgeable

Jason came at early to fit new lights, it was quick easy and well priced. The best part was that Jason was polite and gave some quick advice over some other items. Fantastic all round

February 2, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re really pleased to hear Jason arrived early, completed the work quickly and efficiently, and offered helpful advice on other items. It’s great to know you found the service well priced and all round fantastic. Thanks very much for the feedback.

Rated 5 out of 5 stars

Jason and Fred did well

Jason and Fred sorted out the problem, which was quite complex, and explained it clearly with suggestions as to how it could be overcome. Very efficient and pleasant workers.

January 30, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased to hear Jason and Fred resolved the issue and took the time to clearly explain the problem and possible solutions. It’s great to know they were efficient and pleasant throughout. Thanks very much for the feedback.

Rated 5 out of 5 stars

Shaun from Assured Electrical Solutions…

Shaun from Assured Electrical Solutions was: on time, very polite, got straight on with the job which he carried out very efficiently. We were over the moon with his work getting our factory up and running. We highly recommend Shaun and Assured

January 30, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re delighted to hear Shaun arrived on time, worked efficiently, and helped get your factory back up and running. It’s great to know you were over the moon with the service. We really appreciate the recommendation and your kind feedback.

Rated 5 out of 5 stars

Impressed with the time and thought…

Impressed with the time and thought Jason and Freddie took investigating the best route for quite a complex challenging job.
Also very respectful of the home environment and worked around the dogs here. Cleared debris and very pleased with the end result

January 30, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re really pleased to hear Jason and Freddie took the time to carefully plan the best solution for a complex job and carried out the work with respect for your home. It’s great to know everything was left tidy and that you’re pleased with the end result. Thank you for your kind feedback.

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Rated 5 out of 5 stars

Highly Recommended this Assured…

Highly Recommended this Assured Electrical Solutions with quick response and the engineer called Fred done a very good job replacing our switch Fan for the kitchen. 10/10

January 28, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased to hear we could respond quickly and that Fred did a great job replacing the kitchen fan switch. We really appreciate the recommendation - 10/10 means a lot to us.

Rated 5 out of 5 stars

Josh Arrived right on time and did a…

Josh Arrived right on time and did a great job of reviewing and explaining what needed doing- would definitely use again if needed in future

January 27, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased to hear Josh arrived on time, clearly explained what was needed, and carried out the work to a great standard. We’d be happy to help again in the future if needed.

Rated 5 out of 5 stars

Emergency Call out

Emergency Call out - power outage throughout the house. Josh was great and patient with explaining everything. Solved the issue and got us back up and running to where we were before.

January 27, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased Josh could attend promptly, explain everything clearly, and resolve the power outage to get you back up and running. We really appreciate your feedback.

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Rated 5 out of 5 stars

Leon went above and beyond this morning…

Leon went above and beyond this morning with an emergency call out. Couldn’t be more grateful, would reccomend.

January 27, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re really pleased Leon could attend quickly and go above and beyond during the emergency call-out. We appreciate your recommendation and kind feedback.

Rated 5 out of 5 stars

Made a phone call and within 2 hours…

Made a phone call and within 2 hours Fred the Electrician was at the door. Prompt and friendly service. Fred had a thorough check through the issue we had with the downstairs light switch tripping. He placed a junction box for the outside light as this may have been the potential problem but also explained that this may happen again due to the electrical wiring being very old, with also how the house is probably wired up and would ideally need replacing.
I will give the company a call and have them quote for this.

January 26, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased Fred could attend so quickly, carry out a thorough investigation, and clearly explain both the immediate fix and the condition of the existing wiring. We appreciate your feedback and would be happy to provide a quotation for any further works when you’re ready.

Rated 5 out of 5 stars

Fitting of ceiling lights

Shaun did a fantastic job in fitting the three ceiling lights. Job was done in good time and everything works as required.

January 26, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased to hear Shaun did a fantastic job fitting the ceiling lights and completed the work efficiently, with everything working as it should. Much appreciated.

Rated 5 out of 5 stars

Shaun was excellent

Shaun was excellent, explained everything, did it quickly, advised a couple of other things to look for. Would absolutely recommend.

January 23, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased to hear Shaun explained everything clearly, completed the work efficiently, and provided helpful advice. We really appreciate the recommendation.

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Rated 5 out of 5 stars

Highly recommend

Gavin arrived quickly and got straight to work. Quickly identified the problem and was able to fix it. Really liked how you get updated on your phone about the job, and how they explain everything to you in detail for transparency. Very impressed! Will definitely use again. Competitive pricing too!

January 23, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re really pleased to hear Gavin attended promptly, identified the issue quickly, and resolved it efficiently. It’s great to know you appreciated the job updates and clear explanations throughout - transparency is something we really value. Thank you as well for your comments on pricing, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

A first class

A first class, very efficient, polite and friendly service delivered by Jason. Arrived on time and each step was explained in detail. I wouldn’t hesitate to contact them again if I needed a competent local electrician. Highly recommended!

January 22, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re delighted to hear Jason delivered a first-class service, arriving on time and clearly explaining each step of the work. We really appreciate the recommendation and would be happy to help again whenever you need a local electrician.

Rated 5 out of 5 stars

Professional work done excellent …

Professional work done excellent service thank you

January 23, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased to hear you were happy with the professional workmanship and excellent service. Much appreciated.

Rated 5 out of 5 stars

Very helpful engineer sorted out our smoke alarms , first rate service

Very helpful engineer sorted out our smoke smoke alarm

January 22, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased to hear our engineer was very helpful and resolved the smoke alarm issue efficiently. We appreciate your feedback and are glad you were happy with the service.

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Rated 5 out of 5 stars

Jason and Fred were fast

Jason and Fred were fast, clean and clever and very nice guys.

January 21, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased Jason and Fred delivered a fast, clean, and professional service, and we really appreciate your kind words.

Rated 5 out of 5 stars

I called at 11am and Jason arrived at…

I called at 11am and Jason arrived at 1.30pm! Fixed the issue perfectly with no fuss. Thank you so much Jason! 10/10!

January 20, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re delighted Jason attended so quickly and resolved the issue perfectly with no fuss.

Rated 5 out of 5 stars

Engineer (Steve) was polite

Engineer (Steve) was polite, friendly and worked quickly and productivity

January 20, 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased Steve was polite, friendly, and completed the work quickly and efficiently.

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