I ordered on a Tuesday and received my wig by Saturday — just 4 business days! The shipping was super fast. The wig itself is beautiful, the hair is soft, and there’s been no shedding at all, which... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I've ordered from Asteria Hair consistently for over 5 years and I will never use another hair supplier. Firstly, their customer service is exceptional - responsive and communicative. Then, their ship... See more
Company replied
I am a loyal returning customer. I’ve used Asteria hair for years. The hair is excellent quality. The bundles color well and can be reused. The service is top tier. There seems to always be someone a... See more
Company replied
I've been using Asteria Hair since 2023 for all my bundles and wig purchases, and I’ve been consistently happy with their products and service. The hair quality is amazing—soft, long-lasting, and... See more
Company replied
Company details
Information provided by various external sources
Asteria Hair sells Brazilian human hair extensions-human hair weaves,human hair wigs,weave bundles with frontal closure,wholesale human hair weaves,lace wigs-lace frontal wigs,closure wigs online-Best human hair vendor from China.
Contact info
Northeast Room,10th Floor,1st Unit 1st Building,Linxiyuan,Gongnong Road, 461000, Xuchang, China
- +8615136424039
- service@asteriahair.com
- asteriahair.com
4.1
Great
425 reviews
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Asteria Hair has truly amazing customer service!
I decided to return a wig that didn’t quite fit as expected and exchange it for another — and the whole process was incredibly smooth. The team made everything so convenient, stayed in touch with updates, and followed up on my return and exchange every step of the way. Their attention and care honestly made me feel so warm and valued.
I received my replacement within a week, which was super fast! And as always, the quality of the hair is amazing. Asteria will definitely be my go-to supplier forever. Highly recommended!
June 2, 2025
Unprompted review
Reply from Asteria Hair
Dear, thank you so much for your kind words and wonderful feedback! We’re so happy to hear that the return and exchange process was smooth for you, and that you felt cared for throughout. Your satisfaction means the world to us.
We’re also delighted you love your replacement wig and the quality as always. We truly appreciate your trust and loyalty, and we’ll continue doing our best to be your go-to supplier.
Looking forward to serving you again soon!
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Asteria hair has been my go to for the…
Asteria hair has been my go to for the last few years. I’ve ordered over 5 wigs from their site and they have all been quality. I’ve gotten 3 custom colored wigs and they’ve all been amazing. The customer service and communication is immaculate and they ensure they are in communication during shipment and after you receive your hair. Their quality is top tier and you won’t be disappointed with your purchase. I will continue to support Asteria and continue sharing the company with other ladies that ask me for hair details.
August 5, 2025
Unprompted review
Reply from Asteria Hair
Wow — your message absolutely made our day! 💖 We’re beyond grateful for your continued trust and support over the years. Knowing that you’ve loved all your wigs, especially the custom-colored ones, means so much to us.
Our team works hard to provide the best quality hair and top-notch customer service, so hearing that our efforts have made a difference truly motivates us to keep going!
Thank you for recommending us to others — that kind of support is priceless. We can’t wait to serve you again and continue bringing you styles you’ll love. If there’s anything you need, we’re always just a message away.
Really good quality hair
Really good quality hair
Fast delivery and really good quality hair. Ordered 18 inch wig and I’m really impressed. Very good communication also along the way.
July 28, 2025
Unprompted review
Reply from Asteria Hair
Dear,
Thank you so much for your kind words and for taking the time to leave such a wonderful review! 😊
We’re thrilled to hear that you’re happy with the 18-inch wig and impressed by the quality and fast delivery. Your satisfaction means everything to us.
We truly appreciate your trust in Asteria Hair and look forward to serving you again soon. If you ever need anything, we’re always here to help!
Wishing you continued beauty and confidence every day. 💕
Customer for LIFE
I've ordered from Asteria Hair consistently for over 5 years and I will never use another hair supplier. Firstly, their customer service is exceptional - responsive and communicative. Then, their shipping is super fast. And when you do receive the product (I've ordered both wigs and bundles) the hair is always beautiful - soft, clean, bouncy, with no shedding or tangling. They have won my trust and my loyalty.
July 1, 2025
Unprompted review
Reply from Asteria Hair
Thank you so much for your heartfelt feedback! We are truly honored to have had your continued support over the past 5 years — it means the world to us.
Your kind words about our customer service, shipping speed, and hair quality are exactly what we strive for every day. Knowing that our wigs and bundles continue to meet your expectations — soft, clean, bouncy, and long-lasting — is the greatest reward.
We’re incredibly grateful for your trust and loyalty, and we look forward to continuing to serve you for many more years to come.
I had the most amazing customer…⁰
I had the most amazing customer service. The people at Asteria Hair are beyond helpful. I had customized a wig to 30 inch, they answered fast and sent out the wig urgently so I could have it before my graduation. I truly am so pleased with the quality of the wig and the customer service I had. Out of all places I have bought wigs off of, they are by far the most helpful and the best wig I have ordered.
June 25, 2025
Unprompted review
Reply from Asteria Hair
Thank you so much for your incredibly kind words — your feedback truly made our day!
We’re absolutely thrilled to hear that you were pleased with both the quality of the wig and the service you received. It was our pleasure to assist you with your custom 30-inch order, and we’re so happy it arrived in time for such a special milestone like your graduation — congratulations! 🎓✨
At Asteria Hair, we take great pride in delivering both beautiful products and exceptional service, so hearing that we’ve earned your trust and satisfaction means the world to us.
If you ever need anything in the future — styling tips, custom options, or help with another order — we’re always here for you.
Wishing you all the best on your next chapter!
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Terrible do not shop here
Terrible do not shop here! I purchased a upart wig. Wig cap is huge and 2 of my clips fell off! Also I left a comment on their Instagram and the company removed it.
September 8, 2024
Unprompted review
Reply from Asteria Hair
We're truly sorry to hear about your recent experience.
Regarding the U-part wig, we sincerely apologize for the issues with the cap size and the clips falling off. May I kindly ask for your order number so we can locate your purchase and assist you further?
Please note that we accept returns and exchanges within 30 days as long as the wig is unused and still in good condition. If the wig cap doesn’t fit, we’d be happy to help you exchange it for a more suitable size.
As for the clips, could you kindly send us photos showing the issue? This will help us assess the situation and offer the best possible solution for you.
You’re welcome to contact our after-sales team directly at:
📧 service@asteriahair.com
They will take care of your request and support you every step of the way.
Please know your satisfaction is very important to us — and we’re committed to resolving this quickly and fairly.
My entire experience with Asteria was…
My entire experience with Asteria was enjoyable! I require special small-cap sizing, and I emailed them to ask about the process. They were kind, professional, and warm. They customized the wig to my needs and even sent me photos of the wig for my approval! It felt very consultative. When the wig arrived, it was already pre-plucked, cut, and styled. The lace was cut, and the knots were bleached. That made everything incredibly easy for me, especially as a newbie with wigs. The wig did shed a little which is to be expected. The hair had a scent because it was pre-styled using a pressing come and you could smell that however the smell wore off soon. The hair was beautiful, and I am going to shop for more wigs from them. They made this too easy and now I WANT MORE! Hahaha
June 26, 2025
Unprompted review
Reply from Asteria Hair
Thank you so much for your thoughtful and detailed feedback — it truly means the world to us! 💕 We're so glad to hear that your experience with Asteria Hair was smooth and enjoyable from start to finish.
It was our absolute pleasure customizing the wig to suit your needs, and we're thrilled that the fit, style, and ease of wear worked out so well for you — especially as a first-time wig wearer! 😊 Your trust in us and your kind words about our service and product truly motivate our team to keep doing our best.
We appreciate your understanding regarding the minor shedding and scent — both are common due to the pre-styling process before shipment. We're happy to hear the final look was exactly what you hoped for.
Can’t wait to help you find your next wig — we’re always here to assist with anything you need. Welcome to the Asteria family! 💖
Their hair is beautiful soft and the…
Their hair is beautiful soft and the lace looks like a scalp I absolutely love it.
June 11, 2025
Unprompted review
Reply from Asteria Hair
Dear,
Thank you so much for your lovely feedback! We're thrilled to hear you love the hair — especially that the lace looks so natural on you. 🥰
Your support truly means a lot to us. If you ever need help with styling tips or your next order, feel free to reach out anytime. Enjoy your beautiful look!
Good communication – I decided to keep the wig despite the long process.
I got my wig (Curly wig) on time, the quality of the wig is good in my opinion. However, I wanted to return the wig for couple reasons. They persuaded me and tried to sell me another wig. But then I came to the decision to keep the wig . My honest opinion towards the employees is ,that since it was the first time I ordered something from them, they were quite friendly and communicative at the same time, you could exchange well with them, despite the entire process.
May 14, 2025
Unprompted review
Reply from Asteria Hair
Dear,
Thank you so much for sharing your honest feedback with us!
We truly appreciate your patience throughout the process, and we’re glad to hear that you received your curly wig on time and are satisfied with the quality. 🥰
As this was your first order with us, we're especially happy to know that you found our team friendly and communicative — we always strive to provide supportive and respectful service, even during complex situations.
Thank you again for giving us a chance and choosing to keep the wig. We hope it serves you well and becomes one of your favorites. 💕
If you ever need anything in the future, we’re just a message away!
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Scammer ! DO NOT BUY FROM THEM
This company has the worst hair quality and customer service on the market. When you call them out, they want to flagg your review... LOL
June 3, 2025
Unprompted review
AMAZING QUALITY
AMAZING QUALITY! The hair is amazing and soft lace very easy to work with and communication is also very good. They were able to get back to me at a timely fashion which is greatly appreciated. Their services are always 5 stars
June 1, 2025
Unprompted review
Reply from Asteria Hair
Thank you so much for your kind feedback! 🌟 We're absolutely thrilled to hear that you're happy with the hair quality, soft lace, and our communication. It truly means a lot to us to know our efforts are appreciated.
Your continued support motivates us to keep delivering 5-star service every time. If you ever need anything or have questions in the future, don’t hesitate to reach out — we’re always here for you!
5 stars!
Asteria Hair was easy to work with. Fast communication and quick shipment. Hair is nice and full! Will shop again!
May 13, 2025
Unprompted review
Reply from Asteria Hair
Thank you so much for your kind feedback! We're thrilled to hear you had a great experience with us. 😊 We're always here to provide fast service and high-quality hair. Can't wait to have you shop with us again soon! 💕
Reply from Asteria Hair
Thank you for your honesty — we truly appreciate you sharing your experience.
We’re so sorry to hear that your recent order didn’t meet the standard you’ve come to expect from Asteria Hair. As a valued customer who’s been with us for a while, your satisfaction means everything to us, and it’s deeply disappointing to know we’ve let you down this time.
We’d love the opportunity to make this right for you. Could you please share more details about what went wrong with your order? Whether it's the wig’s quality, length, lace, or anything else, we’re here to listen and resolve it.
Your trust matters to us, and we genuinely hope we can restore your confidence in our brand. Let’s work together to turn this around. 💛
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I've been using Asteria Hair since 2022…
I've been using Asteria Hair since 2023 for all my bundles and wig purchases, and I’ve been consistently happy with their products and service. The hair quality is amazing—soft, long-lasting, and always as described. They offer great payment options, which makes shopping even more convenient. I've recommended Asteria Hair to several friends because I truly trust the company and love what they offer. I’ll definitely continue buying from them!
May 6, 2025
Unprompted review
Reply from Asteria Hair
Thank you so much for your heartfelt and encouraging feedback! 🌟
We’re truly honored to have you as a loyal customer since 2023, and it means the world to us that you've consistently been happy with our hair quality and service. Knowing that you trust Asteria Hair enough to recommend us to your friends is the highest compliment we could receive.
We’re also glad to hear that our flexible payment options have made your shopping experience easier and more enjoyable. Your continued support inspires us to keep improving and providing you with the very best.
If there’s ever anything more we can do for you, don’t hesitate to reach out. We look forward to serving you again soon!
Most trustful wig company I know!
I loooove love this company. Every wig I’ve purchased has been exactly what I’ve wanted. I don’t have to order wigs often because their wigs last a good minute. I’ve been purchasing from them since about 2020 and I only have good things to say. I’ve recently contacted them because I was worried about import/tariff fees and they worked with me to get a wig shipped from their US warehouse!!! And I purchased my wig Thursday, and it delivered first thing Monday morning! Their customer service is so incredibly kind and helpful. Every wig I’ve purchased has been extremely soft, true to length, and 100% human hair. Ive been able to bleach, dye, and style their wigs no problem.
May 12, 2025
Unprompted review
Reply from Asteria Hair
Hi Dear,
Thank you SO much for your amazing feedback! 💖 We're truly honored to have earned your trust since 2020 — your continued support means the world to us.
We're so happy to hear that you’ve been satisfied with every wig you've purchased and that our customer service team was able to assist you quickly with the shipping concerns. It’s always our goal to make your experience smooth, stress-free, and satisfying from start to finish.
Hearing that you’ve been able to bleach, dye, and style the wigs with no issues is exactly the kind of feedback we strive for. And the fact that our wigs have lasted you for such a long time — that’s the best compliment we could receive!
Please don’t hesitate to reach out if there’s ever anything you need. We look forward to serving you for many more years to come! 💕
Amazing Quality
I ordered a 13x6, 250% density 30 inch curly unit. I got my order within a week and it exceeeded my expectations.
May 3, 2025
Unprompted review
Reply from Asteria Hair
Thank you so much for your kind words! We're absolutely thrilled to hear that your 13x6, 250% density 30-inch curly unit exceeded your expectations and arrived so quickly — that truly makes our day!
Reply from Asteria Hair
Hi Joy,
Thank you so much for your lovely feedback! 💕
We’re so happy to hear that you’re pleased with both the hair quality and our customer service — it truly means a lot to us.
Your support motivates us to keep delivering the best for our amazing customers like you. If you ever need anything or have questions, we’re always here for you!
Can’t wait to serve you again soon 💖
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Great customer service and very helpful!
Great customer service and very helpful!
May 7, 2025
Unprompted review
Reply from Asteria Hair
Thank you so much for your kind words! 😊
We're always here to help and truly appreciate your support. If you ever need anything else or have questions in the future, don’t hesitate to reach out.
Originally ordered an 18 in wig 250%…
Originally ordered an 18 in wig 250% density that came in amazing condition. Realized that I wanted a longer length and the company quickly worked with me to have the wig exchanged for a longer length along with my request for a 6x6 closure. Amazing customer service and the hair is full and luscious. Will definitely be purchasing again!
April 23, 2025
Unprompted review
Reply from Asteria Hair
Hi babe,
Thank you so much for the kind words! 💖 We're thrilled to hear that you had a smooth and satisfying exchange experience and that you're loving the 6x6 closure and the luscious fullness of your new wig. Your happiness is our top priority, and we can’t wait to have you back for your next order!
Ordered curly wig 26 inches hair 180 %…
Ordered curly wig 26 inches hair 180 % density and still came super nice and full true to length minimal shedding the curls are beautiful wet or dry definitely would order again or order a different style wig
April 19, 2025
Unprompted review
Reply from Asteria Hair
Hi love,
Thank you so much for your wonderful feedback! 💕 We're beyond happy to hear that you’re loving your 26-inch curly wig — especially the fullness, length, and beautiful curls. Your satisfaction means everything to us, and we're so grateful for your continued support.
We can’t wait to help you find your next favorite style! 💫
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