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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that the hair is soft, beautiful, and long-lasting with minimal shedding. Many people appreciate the accurate descriptions and the ability to style, color, and reuse the hair. The ordering process is frequently highlighted as smooth and efficient, with many customers receiving their orders promptly. The staff is often described as helpful, kind, and professional, providing excellent communication and support throughout the customer journey. However, some customers were dissatisfied with the customer service, mentioning unresponsiveness, conflicting information, or a lack of assistance with returns and exchanges. A few other people also felt that the hair quality was poor, describing it as synthetic, prone to tangling, or not holding curls as expected. There were also isolated reports of incorrect wig lengths or issues with wig construction, such as clips falling off.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the hair as cute, soft, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the hair quality, describing it as... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Order

Customers generally express satisfaction with their orders. Many reviewers highlight positive aspects such as... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the super fast shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered on a Tuesday and received my wig by Saturday — just 4 business days! The shipping was super fast. The wig itself is beautiful, the hair is soft, and there’s been no shedding at all, which... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Asteria Hair consistently for over 5 years and I will never use another hair supplier. Firstly, their customer service is exceptional - responsive and communicative. Then, their ship... See more

Company replied

Rated 5 out of 5 stars

I am a loyal returning customer. I’ve used Asteria hair for years. The hair is excellent quality. The bundles color well and can be reused. The service is top tier. There seems to always be someone a... See more

Company replied

Rated 5 out of 5 stars

I've been using Asteria Hair since 2023 for all my bundles and wig purchases, and I’ve been consistently happy with their products and service. The hair quality is amazing—soft, long-lasting, and... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Product Store

Information provided by various external sources

Asteria Hair sells Brazilian human hair extensions-human hair weaves,human hair wigs,weave bundles with frontal closure,wholesale human hair weaves,lace wigs-lace frontal wigs,closure wigs online-Best human hair vendor from China.


Contact info

4.1

Great

TrustScore 4 out of 5

425 reviews

5-star
4-star
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1-star

Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This is one of the best hair companies

This is one of the best hair companies. The customer service 10/10, quality hair 10/10 and shipping is very fast. You won’t regret spending your money. Asteria Hair is the truth❤️ I’ll never stop buying my wigs from asteriahair❤️

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Best Hair Company & Customer Service

I’ve ordered from Asteria multiple times over the last 2 years and have never been disappointed. Most recently I was over the moon because they got me my customized wig in 5 business days after I expressed that I needed It in time for my birthday. Not only did It come early, It came exactly as pictured and is already plucked and styled. Thanks so much Asteria

May 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Customer service was great

Customer service was great. They throughly communicated with me through every process, and made sure I was okay with the hair I received. I was a bit skeptical at first of the hair, but after turning it into a wig, I am in love. Thank you so much!

May 16, 2023
Unprompted review
Rated 1 out of 5 stars

$300 plus wig and it did not fit

$300 plus wig and it did not fit, hair stylist said it was to small. Now that I have gone through the trouble of showing them the video and how ill fitting it was, they told me I should have mentioned in the comments that I needed a larger size. I have ordered before different wigs from this company and never had an issue with the size, maybe they should say some sizes are different depending on the wig. Asteria give me the size of the wig that is not fitting and said have a wig maker fix it! Wow! Never again!

Stopped buying clothes made in China, and they advertise as if they are an American Distributors! Where is Trump when you need him? smh

May 17, 2023
Unprompted review
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Rated 1 out of 5 stars

The wig is not what I thought I purchased

I purchased this wig Feb 7, 2023 through PayPal I read the reviews before the purchase and now I know they were lies. I deliberately waited a few weeks before I made this review to make sure to give a honest and complete review. I have loads of photos however they will not let you post it while you are typing the review, I know why. The hair is not fully human. I have no idea what it is. It sheds so much I can take the hair that went into my sink and make another wig. When I curl it with my curling iron, the hair turns to the color "GOLD" as if it was burned. The hair separates from the lace and the main part of the unit, and you can actually see everything in terms of how the wig was constructed. I want my money back however it's passed the time to be able to do that. I'm so angry! It's disgusting how these overseas places get you for your money and continue to LIE about what you are getting. It's a pure SCAM. *****DO NOT PURCHASE THIS HAIR*****

February 7, 2023
Unprompted review
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Rated 2 out of 5 stars

Not the best experience

I purchased two wigs from Asteria they arrived on time, unfortunately one of them just didn't do it for me ( I wasn't feeling it)
When I contacted Asteria to arrange the return that's when the problems started. Even though their website had stated that the except free 30-day return, they made it very difficult to do. It took a couple of wks of back and forth messaging, mainly from them trying to convince me to like the wig before they gave me the information i needed to send the product back. NOT free but I wanted to be done with them so I happily paid. Although the hair was good their customer service and the way my issue was handled wasn't good. The whole thing just left me frustrated.

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

I made a mistake during my first order and the exchange process was extremely easy. The rep stayed in communication with me and my replacement wig was everything I expected. Definitely purchasing again in the near future.

March 1, 2023
Unprompted review

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