Aston Hearing Services Reviews 

85
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their competence, professionalism, and friendly demeanor. Many highlight the excellent, thorough, and efficient service, noting the caring approach taken by the team. Customers found the entire experience easy and relaxing, appreciating the clear explanations and personalized advice provided. Reviewers consistently highlight the helpfulness of the staff, from reception to audiologists, who ensure a welcoming and supportive environment. Many appreciate the thorough assessments and detailed referrals, demonstrating a commitment to patient well-being and effective solutions. Consumers highly recommend the company for its consistent high standards across various locations and services.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, friendly, and helpful.... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was nervous about needing hearing aids but I needn’t have worried because Aston Hearing made the whole experience comfortable and effective. My Audiologist, Hollie, was so competent and encouraging.... See more

Company replied

Rated 5 out of 5 stars

I was passing the Thame branch and decided to pop in to enquire. The helpful lady at reception explained the service clearly and even checked my ears there and then to confirm I didn’t have a build-... See more

Company replied

Rated 5 out of 5 stars

There is always a certain amount of trepidation when going for something like a hearing test. I need not have worried, Chloe immediately put me at my ease and took me through the whole process in a b... See more

Company replied

Rated 5 out of 5 stars

My hearing has been in the hands of Aston Hearing for some 12+ years from the early days of solely wax removal to hearing tests and eventually hearing aids. I stumbled upon them as they were conv... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Aston Hearing was established in 1989, and we are a family run, independent business that has, over the last 30 years grown organically to offer boutique audiology and hearing aid services from practices throughout the Chiltern’s in Bucks and Oxon. With decades of experience, working with the very latest in hearing aid technology and specialists in microsuction ear wax removal, we support people and their families with all their ear and hearing concerns, including a unique children’s hearing screening and advice service. We are proud that Aston Hearing is one of the most renowned and respected independent hearing consultancy’s in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

85 reviews

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4.9

All reviews

(85)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

My experience as a customer of Aston Hearing has been extremely positive. Clinical and admin staff are friendly, positive, easy to understand, patient and professional, whether in writing, on the phone or in person. A great service.

September 24, 2024
Unprompted review
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Rated 5 out of 5 stars

I needed an urgent repair.

I needed an urgent repair on one of my hearing aids. I was seen without an appointment at Thame by Hollie and the problem was dealt with quickly, efficiently and in a very friendly manner. Many thanks, great customer service.

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Altogether a class act

All the members of the Aston HearingTeam at Amersham are friendly, caring and helpful. They communicate clearly, which is particularly important for ancient people like me. Communications across the team are speedy and competent, with online confirmation of appointments. Paula's expertise is excellent, making the acquiring of hearing aids a veru good experience, including the very professioal onward care. Altogether a class act.

September 13, 2024
Unprompted review
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