Astrography Reviews 74

TrustScore 4 out of 5

3.8

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Rated 2 out of 5 stars

Their website says in more than one locatiom that it has developed a network of local printers and all of its prints are done in local printing shops shipped to you from these shops in your region, th... See more

Company replied

Rated 5 out of 5 stars

Great company. I've ordered from them twice (the fine art version) and have always been very satisfied. My last order came in damaged and they immediately sent replacements. Will be ordering from them... See more

Company replied

Rated 5 out of 5 stars

I do public astronomy outreach and have been looking for a LARGE poster of the Milky Way. I've found poster-size on other sites but Astrography had the large size I needed. When I received it, it was... See more

Company replied

Rated 5 out of 5 stars

My orders were dealt with speedily and correctly. Any questions I had were answered very quickly and successfully. The only small 'gripe' I have is that I would like to see more 'Deep Space' posters,... See more

Company details

  1. Poster Store

Written by the company

We create stellar quality prints — posters, fine arts, and narrative albums, with a unique scientific content and beautiful design. Our mission is to diffuse knowledge about the breathtaking beauty of the space and inspire people of all ages.


Contact info

3.8

Great

TrustScore 4 out of 5

74 reviews

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Rated 5 out of 5 stars

Excellent quality and great staff

The prints are very high quality and look great! The staff is super friendly and helpful. When DHL messed up the delivery of my order, the Astrography staff helped me instantly and send me new prints. Have a deep space themed wall now im my living room and it‘s really awesome. Can totally recommand!

June 20, 2021
Unprompted review
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Rated 4 out of 5 stars

Hello? Anyone there?

Two posters ordered. First, the Stages of Saturn V mission, looks good. Second, 'Earth' has the Sun and Mercury missing off the bottom. The whole thing that MADE this poster for me, was the way it had the 'sub-map' at the bottom, with Earth highlighted. I contacted their support three days ago and have yet to get a response... if I'll get a response.
If something is done to fix this issue, I may change my rating because it's a real shame for the lovely packaging and other poster to get let down by non-existent customer service.
=========== Update 28/06 ===========
Replacement poster arrived. Solar system map now starting from the sun, thank you very much. Stars adjusted.

June 17, 2021
Unprompted review
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Reply from Astrography

Hi, you should receive an email from us. We apologize for the error and will of course send you a new print.

Rated 1 out of 5 stars

I ordered $1500 dollars worth of stuff…

I ordered $1500 dollars worth of stuff from this site. About 2 weeks later I get an empty box delivered to my house via Fed Ex. Box completely empty. I have now submitted 3 support tickets and gotten no response. Their "chat now" feature has never, ever, been open. I've tried at all hours of the day including the business day in Poland where they are located. (big mistake not making sure this was a US company first) Now Im forced to report this as fraud and am meeting with a lawyer on Friday to discuss options. Total scam. I highly doubt these good reviews this site is getting on here. Likely planted from the scammer themselves.

June 15, 2021
Unprompted review
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Reply from Astrography

You have received a reply from us. We know which order it is, because such a situation has happened with us for the first time in history. The package on the FedEx side weighed as it should, indicating that it was not empty (we sent you a confirmation document from FedEx). We do not discuss with our clients in such situations and we always send them a new copy. This was also the case for you. Nevertheless, we apologize on behalf of FedEx (with whom we have a self-complaint).

Rated 5 out of 5 stars

Amazing

Delivery was on time and the pictures are absolutely stunning (have ordered "The creation of Cosmos" and "The majestic Andromeda"). I have to admit I would have been ready to pay twice as much to have them delivered already with frames and ready to hang. Still 5 stars though as this is clearly stated on their website.

April 29, 2021
Unprompted review
Rated 1 out of 5 stars

Abysmal delivery and shipment

I'm making this review before the product arrives and this is only based on the "fast" delivery (2-3 day) service offered.

I placed my order 23rd January (Saturday) and noticed that my order has a status of printed by end of play 25th. For some reason it then took until the 27th for them to do anything with the order but I did then receive an email confirming it had been shipped. If I exclude weekend deliveries (which from the tracking I can see the item was still moving over the weekend) this has taken 4 days for a no show on the item, based on the tracking the item is still in the Netherlands and based on the current speed I guess it will still take another 4 days before it turns up.

My advise, even if the products are an eye orgasm, don't bother with the quick delivery.

February 2, 2021
Unprompted review
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Rated 5 out of 5 stars

Excellent Product, Excellent Service

Very happy with both the ordering experience and the quality of the print itself.
Ordering process was simple, order was shipped quickly, arrived on time and tracking information was provided throughout.
Excellent service

November 27, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Amazing quality. Great if you need smth as a gift as well. As soon as you put that print in the frame and hang it up your wall, your apartment gets automatically +5 to the look! Fast and reliable way of packing it.

November 2, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful fine art prints and great service

We purchased 4 large fine art prints and are very happy with the quality of the prints.... impressive detail and color.
Great service, and the owner quickly responded to questions (even over the weekend). He also thought along with us, offering custom print sizing.

October 24, 2020
Unprompted review
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Reply from Astrography

Thank you for taking the time to post a review. We really appreciate this effort. Besides, it fills us with great satisfaction when we manage to provide our customers at least a little joy in these strange times. Let these fine art prints inspire you. Many thanks <3

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