Astrol Light Reviews 100

Never got the product- delivery left in an insecure communal area of the building rather than the address on the order. Company did not accept any responsibility for this - weren’t even willing to discuss. Poor communication over email. They use a poor quality (likely cheap) delivery company with no care for the package getting to the customer.

Poor experience with the delivery. I ordered a light before Xmas which arrived late and was left in an unsafe place by the courier and was subsequently stolen before I could get to it. Astrol light refused to assist, saying it had been marked as delivered. 2 months later I have finally been able to claim my money back through my bank (thank goodness).
Good luck trying to contact them. They don’t have a phone number, didn’t respond on the web chat and answered 1 out of 4 emails I sent.

Exellent,perfect prediction,

Team members are very punctual,

Rate them as ZERO - trying to return the order from 22nd December - they didn't respond to ANY messages. Don't ever buy from them!

Update 6/07: they’ve also blocked me on Social media as I left them a negative review and now requested more details from Trustpilot to better understand my experience 😂 cannot wait to hear from you guys, it’s only been 7 months!

Been having more sleep than ever b4 with my sleep Apnea n so calming. Love it ❤️❤️❤️

Good delivery of a fun product. Great for parties & fun for kids (of all ages) bedroom ceiling

I want to return mine but I’m still waiting from a response even though I have tried to contact them a number of times.

Product not safe for my children - And as above comments, buttons are not visible in the dark which is rather frustrating! Have requested a refund (TWICE) through their website with ZERO response to date. I'd avoid this business and just pay a little extra for something much better made from a reputable company.

Stopped working after 2 uses. Will no longer charge.

Missed their delivery window so had to order a different product from elsewhere as it was for a gift. The only way to supposedly get their return details is to message them through their website, as they don't even provide an email address. Messaged them several times to return for a refund and they've completely ignored me.

Also note that in spite of the appearances on their website all of their products are shipped from China, so they are likely a Chinese company that operate outside of the typical trading protections of the US and EU. If you buy from this company and anything goes wrong you WILL NEVER get your money back. DO NOT BUY ANYTHING FROM THEM - purchase from literally anywhere else so you can enjoy peace of mind of doing business with lawful traders.

Received my projector but found it to be very cheaply made for the cost, the buttons are touch activated so you can't actually see them in the dark and mine kept flickering. Requested a return and refund on website, heard back quickly with them offering a replacement. When I replied to ask to return for a refund I've not heard anything back since. Not a great experience. I refrained from leaving a review but ultimately I'm not happy with the service.

Very disappointed with the unit, not what was expected for the price. Trying to return the item but no response from seller.

No communication on social media or website as to delay on delivery. Product arrived and i was disappointed with the quality for the price. Asked for return/refund details, these should be stated and provided as standard in box or on website the same as every other retailer. Have asked for return details and still no reply. Edit - So you can respond to negative reviews but you cannot respond to requests for a refund emailed to you via your website. I will be calling the bank to do a chargeback soon. Where does it say on your website the only contact is via email and not social media?

Nice effects, peaceful to watch and unwind with

I bought it as a present to my friends son. He loved it. So much fun.

I too received the Astral Light way after Christmas even though ordered and “dispatched” in plenty of time.
Postal strikes did not seem to delay any other items ordered at a later date.

Product itself is flimsy and not easy to use, especially for kids. Touch buttons are ultra sensitive to the point of frustration.
Charge time is weak.
All in all a cheap and insufficient product that neither warrants the money nor time invested.

Received. Thank you