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Astroniity Reviews 1

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TrustScore 3 out of 5

3.2

Artist
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Company details

  1. Artist
  2. Art Handcraft
  3. Art Studio

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3.2

Average

TrustScore 3 out of 5

1 review

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No history of asking for reviews

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Rated 1 out of 5 stars

Payment Taken but Sketch Not Delivered Despite Repeated Reminders

I am writing this review to caution other customers about my disappointing experience with Astroniity / Soulmate Sketch service.

I placed an order for a Soulmate Sketch on 7 May 2026 and made the required payment. My order details are:

Order ID: kIAptmuf
Invoice No.: INV/27/0000714

Despite making the payment and sending several reminders, I have still not received the sketch. Many follow-up emails were sent (last one on 3 June 2026) requesting urgent action, but the matter remained unresolved.

This has been a very frustrating experience because the service was paid for in advance, yet the promised product was not delivered within a reasonable time. Customers should be very careful before paying for such services unless the company clearly confirms delivery timelines and provides proper customer support.

I request the company to either deliver the pending sketch immediately or issue a full refund. Until then, I would not recommend this service to others.

June 3, 2026
Unprompted review
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