It took a month to get everything resolved but in the end they were unable to ship to me because I am not in the USA. The company fully refunded me
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It took quite a while to get action, but in the end I was able to get a refund.
I have sent them my money and have yet to hear from them. When am I gonna receive my peptides, and last time I promised I would get a free peptides if I removed my review, well here I am having to le... See more
I thought it was good. Fast shipping and delivery once your accepted my zelle. Could you pamphlet in the package about product
Company details
- #14 of 15 best companies in Research and Product Development
Written by the company
Research Peptide Company Offering Top-Rated Customer Service, Dual-Testing with Endotoxins (Heavy Metals) For Unparalleled Transparency With Every Batch.
Contact info
United States
- support@astropeptidesusa.com
- astropeptidesusa.com
3.0
Average
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Took my money and ghosted.
My emails to customer service are getting lost or ignored. My order was put “on hold” indefinitely? I’ve asked for a refund and been ghosted. At this point I can’t recommend because they haven’t processed my order but are keeping my money.
May 20, 2025
Unprompted review
more then a week & no product
you purchased the order in a timely manner but it has been a week and I still have not received the product.
May 10, 2025
Advertisement
Horrible experience for the second…
Truthfully I had a bad experience with them both times I ordered, lot of trouble getting my order shipped and had to nag their support for a response, however they did ship my order and added a free vile to make things right and I do appreciate that recognition and effort.
April 9, 2025
Great service every time!!
April 9, 2025
Received exactly what I ordered in a…
Received exactly what I ordered in a timely fashion.
February 22, 2025
The company has not responded to…
The company has not responded to numerous requests for update about the status of my order. It was placed two weeks ago, and has not shipped. I have emailed 4 times and not received a response.
March 17, 2025
Advertisement
Prompt sevice and great communication.
March 5, 2025
Advertisement
I still have not received my product…
I still have not received my product and it has been three weeks
December 28, 2024
I ordered Oct 22nd
I ordered Oct 22nd. Email said order completed. Even got email asking for feedback. I have emailed 3 times inquiring. No response. Still no product!
October 21, 2024
Unprompted review
Takes to long for them to ship even…
Takes to long for them to ship even paying extra for delivery
October 28, 2024
Poor Customer Service
I made my order a week ago. The email they sent me just had a bunch of broken links. I have contacted support 3 times with no response. Still no peptides.
Edit: I did end up receiving my products. I never got a response from customer service, however they shipped out the same day I posted this review. That same day I also went to their website and contacted their customer service through there. Not sure which one prompted the shipping of my product, but I did get it and it was good quality.
September 12, 2024
Unprompted review
Advertisement
Almost 3 weeks and still no shipment.
I ordered on 8/22. Paid at the same time. It's been almost 3 weeks and I still haven't revieved my order or a reply to any of emails I've sent this week. I did get one response the second week saying they missed the order and could refund or send it out with a few extras. At that point I canceled the venmo dispute. Not a peep since then and no order either. And venmo won't open another dispute. I'll happily edit my review if I actually recieve what I paid for and an email response would be great.
Edit: after this review and several emails, I did finally receive my order. I never got an email response or the extras that were promised in the only reply I ever got a week after ordering. It took a month and 2 days to get my order. Do not expect communication if you have a problem. Very disappointed.
August 21, 2024
Unprompted review
No matter how much I order
No matter how much I order, I have signed up for rewards and still can’t get any rewards.
July 28, 2024
Never received the product but you took…
Never received the product but you took my money!
July 27, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.