Asurion Reviews 113,112

Asurion is incredibly easy to work with, and fast to respond. The service coverage is the best and fastest I've ever used. It's also very affordable.

GETTING MY REFUND FOR A PRODUCT THAT FELL APART!!

Rep username- KarenPatricia

Helped me so quickly and efficiently I am so relieved because before getting connected with her I had problems getting issues resolved with OTHER reps.
Karen was KIND, HELPFUL, and extremely KNOWLEDGEABLE. This review is for her specifically and directly. 💕

Ron was very Knowledgeable about the program and was able to assist me and getting the information put to file a claim and pay for it. He was able to use the alternate address that was on the home plan and it was delivered safe and on time.

Had a warranty replacement phone through Asurion, AT&T. The phone was paid off. I didn't owe anybody any money, nothing! My broken phone was network unlocked, I'd get my replacement phone, it's network locked. I called Asurion ti have it removed. She had put a unlock request in for me, and it was denied for some reason. What gives Asurion have the right to lock my phone when tis paid off, not happy at all ! tomorrow morning, I'm switching services.

I always purchase Asurion protection on all my electronics. They are reliable and efficiently helpful.

Cristian was really great at helping me in explaining me through the process with my new phone. Thank you so much

With my broken English chatting with the agent at the evening to make a claim was very helpful and fast service due the agent was very understanding.

My shark vaccum stopped working after 6 months. Lost power, suction cords wouldn't work. I contacted Asurion and with in 5 minutes they reviewed my problem and fully refunded the purchase price to a gift card within 3 days! Fantastic company! Always get asurion protection for your appliances! You won't regret it!

Excellent assistance! Would 100% sign up for Asurion again!!!!
Do not purchase without this insurance! Especially technology.

My guide was clear, patient and detailed enough for me to meet all my goals for the exchange.

At this point the gentleman who helped me with my claim was very professional and thorough. But of course I will have to wait to see how all this turns out. I don’t know what my remark will be except affirmative if my claim works out. I see no reason why you wouldn’t be. Thank you guys very much.

The best experience! Very fast, easy and efficient operator to speak with. Helpful, informative and kind. I love protecting my purchases for the “You never know” moments in life. Things malfunction and they help you so quickly.

I had a problem with my remote control and it was taken care of right away with no problems whatsoever I was very happy with the results.

I bought two items and insured them with Asurion. Im glad I did because both purchases, stick vacuums worked okay at first but then slowly declined. I forgot that I bought insurance on them after the usual 1 year guarantee had expired. Then saw that I had. So I returned them both separately. Just make sure you have all the purchase details like brand name, order number and price before tax. That will make it faster and much easier. After giving all these details the claim was easy and hassle free. I was given a credit and im happy with that and will now try to buy a better quality product with the refund.

Chat was online, fast and the agent was very capable, and we were able to complete the claim in quickly. I had my Amazon order ready to reference and that helped to move things along quickly.

Great experience, very helpful and informative in assisting me with my IPHONE.

The customer service was quick, friendly and my issue was addressed immediately.

Asurion was very helpful. My product malfunctioned and they held up their end of the deal. I will be using them again in the future.

Unfortunately, there is no way aside from phone calls to contact - and without a phone it's not ideal

While submitting the claim, I was promised same day delivery to next day, at the end of the next day it's now the follow day to make it two days. Very frustrating and unable to communicate with.

Update:
After late delivery, the only way to setup the new device is via phone, again it's not ideal without an active device.

They have commented on my review with an email to contact, which I have and no response.