Asyllum Reviews 

85
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers had a great experience with this company. Customers consistently praise the incredibly comfortable design and high quality of the footwear, often mentioning how cute, stylish, and well-crafted the products truly are. Shoppers frequently appreciate the exceptionally helpful customer support and fast response times when asking questions about their recent purchases. However, some reviewers were not happy with the severe shipping delays and extremely long waiting times for their packages to finally arrive. A few other people also felt that certain items had unexpected quality defects or poor sizing issues that made wearing them quite difficult.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the shoes and bags are exceptionally... See more

Quality

Clients share positive opinions on quality, highlighting that items are well crafted with top notch materials... See more

Delivery service

Customers had ambiguous experiences with delivery service. Reviewers reported prolonged wait times, with... See more

Customer service

People report ambiguous experiences with customer service, as opinions are sharply divided among consumers.... See more

Order

Customers consistently note ambiguous experiences with order. Many people report extremely long delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 2 pairs of shoes from Asyllum that I'd been eyeing off for a while now, and I'm pretty happy with how they came out. The quality is very good and they're true to their image. The sizing is... See more

Rated 4 out of 5 stars

The design of the shoes is really nice and cute. It's simple and easy to style with anything. If the insoles can improve more, it will probably gain more buyers. I really like how fast your customer s... See more

Rated 5 out of 5 stars

Customer service was great and responded very quickly. Delivery was very fast. Product was exactly as advertised. Very pleased and will be ordering from them again.


Company details

  1. Fashion Accessories Store
  2. Bag Shop
  3. Jewelry Store
  4. Shoe Store

Written by the company

Founded in 2023 in New York, Asyllum is a design-driven brand focused on creating bold, statement accessories for everyday wear. Our collections span footwear, bags, and jewelry—each piece designed to stand out while remaining practical for daily use. We work with trusted manufacturing partners to deliver unique designs at an accessible price point, without compromising on quality. We offer duty-free worldwide shipping, ensuring a seamless shopping experience no matter where you are. Our team is committed to providing prompt and reliable customer support, and we stand behind our products with a 21-day money-back guarantee for any quality-related issues.


Contact info

3.9

Great

TrustScore 4 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(85)

77 reviews in the last 12 months

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Rated 4 out of 5 stars

The design of the shoes is really nice…

The design of the shoes is really nice and cute. It's simple and easy to style with anything. If the insoles can improve more, it will probably gain more buyers. I really like how fast your customer service is too, i feel at ease talking to them. Thank you very much for your hard work! 🥰

June 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Chronic illness girly approved!!

I kept seeing ads for these shoes and as a chronic illness girly, I knew I had to at least give them a try... They were, and are worth, every penny.
I recently started a corporate position and wanted something comfortable, cute, and a little alternative, and these ticked every box! I love that the strap is Velcro, too, as I often struggle to bend to tie my laces on bad pain days.
These shoes make me feel put together and cute whilst enhancing my independence.
I have since showed these shoes to my other chronic illness friends who have now purchased them too (twinsies!!) and LOVE them.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Purse purchase

I ordered a purse and the purse I received was exactly as I had hoped.
The materials and construction were top notch. Shipping took a little while longer than expected but I received updates throughout. Over all I am very happy with my purchase. Thanks Asyllum!!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

The shoes i recieved are A-MAZING

The shoes i recieved are A-MAZING! Beyond comfortable, well crafted with quality materials, and delivered on time. I wear them constantly, as I've been dying to find a replacement for my OG Mudd platform boots from the early 00's I finally had to retire.last year. I will DEFINITELTY be ordering again

May 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Very pleased with everything.

Customer service was great and responded very quickly. Delivery was very fast. Product was exactly as advertised. Very pleased and will be ordering from them again.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

comfy shoes

I originally ordered the wrong size, and the customer service was quite fast to answer my questions. Then I ordered the right size, and I am very happy with the shoes; they are really comfy.

May 29, 2026
Unprompted review
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Rated 3 out of 5 stars

Boots are good and i love them

Boots are good and i love them, but way to much waiting on the shipping. I purchased them on April 26th and received them on May 13th.
You should do better that way

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

So cute!

The boots are so cute! They look just like the pictures and the leather is soooo soft. I got so many compliments when I wore them to an exhibit. Can't wait to try them out at a concert!

May 13, 2026
Unprompted review
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Rated 5 out of 5 stars

The boots are gorgeous

The boots are gorgeous, fit perfectly, roomy and the sole are bouncy and comfortable. They hold up good. I’ve worn them out in the rain and heat and they have maintained their integrity.

May 8, 2026
Unprompted review
Rated 4 out of 5 stars

Shoes took nearly a month to come

Shoes took nearly a month to come. Shoes itself are very nice but the back heel part of the shoe is very hard, it ripped the skin on my heels so fyi. Other than that, they are really nice.

May 11, 2026
Unprompted review

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