I've been using Async for over a year now to produce my podcast and my social videos. The simple use and feature packed platform allows me to easily create and publish content. The easy in which i cou... See more
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Review summary
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Really solid experience overall. The platform is easy to use, reliable, and offers a lot of helpful features that make things simple and efficient. I especially appreciate how smooth and organized eve... See more
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I'm a professional video editor and their AI voice reading from my script is the best AI voice I've ever used! I've been using Async for several months. I previously tried their competitor and had to... See more
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Piece of junk. Lagging. Tools don't work as promised "magic dust" keeps failing on small clips, even a basic function like merging edited segments doesn't work. The CS is fairly responsive but they... See more
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Company details
Written by the company
Async is shaping a new standard for content creation with a fully integrated, AI-powered platform designed for end-to-end video, audio, and voice production. Its browser-based platform turns ideas into ready-to-publish content in seconds, bringing recording, AI generation, editing, and publishing into one cohesive environment - no tool-switching required. At the center is chat-based editing. Instead of hunting through timelines and menus, creators just type what they want - tighten the intro, add Spanish subtitles, cut the filler - and the edit happens. It's the fastest path from raw footage to finished content, with no experience needed. Around it, intelligent automation handles the time-consuming work: removing background noise, cutting filler words, generating precise transcripts, and producing natural, multilingual voiceovers instantly. Async doesn't stop at creation - it's built to help content scale. Subtitles, translation, dubbing, reframing, eye contact correction, AI avatars, and short-form clipping are all part of the same system, making it easy to adapt content for any platform. And with the Engagement Booster, every piece is optimized to maximize performance. Millions of creators and businesses already rely on Async. By combining 100+ advanced AI generative models with a unified, prompt-driven workflow, Async makes high-quality content creation faster, more accessible, and ready to scale with the demands of modern creators.
Contact info
United States
- async.com
3.5
Average
226 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible product experience, no refunds, scam
Truly horrible product experience. Their audio didn't wor. I tried to cancel immediately after they tried to charge me for a year and they wouldn't give me a refund under any circumstances. They charged me $287 for a year. Beware this is a scam!
September 11, 2025
Unprompted review
Reply from async.com
Hi there,
We’re really sorry to hear about your experience and understand how frustrating this must feel. Please know that we take feedback like this very seriously.
After reviewing your case, we can confirm that the charge was applied after the 7-day trial ended. Our system automatically calculates the 7-day period from the moment the trial starts, and once the trial expires, the full plan charge is processed. At that point, we’re unable to issue refunds, which is why our support team explained the situation.
That said, we do see that you tried to cancel right around the billing date, and we understand why that timing feels unfair. While we have to follow our refund policy, we’ve flagged your case with our product and billing teams so they can review how cancellations and trial cut-offs are displayed. Your feedback is valid, and we’re working on making the process clearer to avoid this kind of confusion in the future.
Thank you again for sharing your experience - we’ll take this as an opportunity to improve.
-The Podcastle Team
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Will charge you even if you cancelled…
Will charge you even if you cancelled the free trial, and will refuse to refund. Fraud and scam. Do you use !
September 9, 2025
Unprompted review
Reply from async.com
Hi there,
We’re sorry to hear about your experience and understand how frustrating this must feel.
If you did cancel your trial, our system should have sent you a confirmation email automatically. Could you please check your inbox (and spam/junk folder) and forward that cancellation email to us? Once we receive it, we can review your case further and assist you accordingly.
Thank you for your patience - we’re here to help.
-The Podcastle Team
I reported a fraudulent subscription to…
I reported a fraudulent subscription to this company and showed them there was no usage and they refuse to refund the $149 stolen from me stating "Hi there 👋
Thank you for clarification.
We strive to maintain fairness and consistency for all of our valued users, which is why we strictly adhere to our refund policy. We do not charge or refund based on usage. The charge takes place at the beginning of the billing cycle, and for users to prevent a charge, they should cancel the subscription before the billing cycle.
I completely understand how this situation can be frustrating, and I’m really sorry for the inconvenience. At this time, we’re unable to make an exception, but please know your feedback has been heard and shared with the team.
If there’s anything else I can assist you with, I’m here to help.
George
Podcastle"
This is unacceptable and I would not recommend using their service, EVER!
August 27, 2025
Unprompted review
Reply from async.com
Hi Rus,
We’re sorry to hear about your experience and understand your frustration. For cases of suspected fraudulent activity, we recommend contacting your bank or credit card provider directly. They have the tools to investigate unauthorized charges and can guide you on the next steps to secure your account and recover funds if applicable.
While we follow our refund policy for standard subscription charges, your bank will be able to handle situations involving fraud more directly.
Thank you for sharing your feedback. We take these concerns seriously and will continue to review our processes to help prevent issues like this.
-The Podcastle Team
I will die on a hill getting people not…
I will die on a hill getting people not to use this service these people will steal your money don’t use this company warning!!!! George and whoever responds are liars and thieves DO NOT USE THIS COMPANY THEY WILL STEAL READ ALL THE REVIEWS NO REFUND IF YOU DONT USE THIS SERVICE BUYER BEWARE OF THERE POLICIES THIS IS THE WORST COMPANY IN THE WORLD ! THIS COMPANY IS THE WORST! IM GATHERING PEOPLE FOR A CLASS ACTION LAWSUIT AGAINST THE COMPANY
August 19, 2025
Unprompted review
Reply from async.com
Hi Rodney,
We’re very sorry to hear that you’ve had such a frustrating experience. We take all feedback seriously and want to assure you that our team strives to follow the policies we have in place, including our clearly stated 7-day trial and refund terms.
If you believe there has been an error or unauthorized charge, please feel free to reach out to us directly again, and our management team will review your charges to ensure everything has been handled correctly.
We appreciate you sharing your concerns, and your feedback has been forwarded to our team for review.
-The Podcastle Team
I want to gather people who’s been…
I want to gather people who’s been deceived and not refunded and file a class action lawsuit against this companies practices they are predator practices must end. All these reviews of refusing a refund people not wanting service and then lying about where they are located to hide behind EU time. If you agree like this post I’ll gather information and get a lawyer to handle this .
August 25, 2025
Unprompted review
Reply from async.com
Hi Peter,
We understand that you’re very frustrated, and we’re genuinely sorry for the experience you’ve described. Please know that we take all concerns seriously and review feedback carefully.
If you believe there has been an incorrect or unauthorized charge, please get in touch with us directly again, and our management team will personally review your account and charges to ensure everything has been handled correctly.
Thank you for sharing your experience with us.
-The Podcastle Team
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Terrible company
Terrible company. Refused to provide a refund and have dark UI that makes it really challenging to cancel during the 7-day free trial. Good product, terrible customer policies. Use a different service if you can.
August 22, 2025
Unprompted review
Reply from async.com
Hi Jessica,
We’re sorry to hear that your experience with us was frustrating. We aim to make trial cancellations and subscriptions clear, but we understand that sometimes the process can feel confusing.
Our system automatically calculates the 7-day trial period from the moment it starts, and charges are applied once that period ends. While we’re unable to process refunds outside of this window, your feedback about the UI and cancellation flow has been shared with our team for review so we can make improvements.
We appreciate you taking the time to share your experience and hope we can use it to make the process smoother for all users.
-The Podcastle Team
This company is the worst company ever
This company is the worst company ever. They refuse to provide a refund after they say it’s a seven day trial but when you cancel on the seventh day, they still charge your card anyway, and then they refuse and put up a fight not to give you your money back, even though you don’t use the service I will say anybody that’s reading this. Please do not ever use the service again terrible
August 20, 2025
Unprompted review
Reply from async.com
Hi Rob,
We’re really sorry to hear about your experience and how frustrating this has been for you. We’ve looked into your case and can confirm that our free trial runs for exactly 7 days from the time you started it. To avoid a charge, cancellation needs to be completed before that 7-day period ends. If the cancellation happens on the last day after the renewal has already processed, the payment unfortunately still goes through.
We completely understand how disappointing that feels, especially if you didn’t plan to continue with the service. While our team wasn’t able to issue a refund in this case, your feedback has been shared internally so we can review how to make the trial process and timing even clearer for future users.
We’re sorry again that this was your experience, and we appreciate you taking the time to share your thoughts with us.
– The Podcastle Team
Best customer service ever
Everytime I interact with the guys from Podcastle I'm left with more appreciation. In my latest experience I was stressing about one of the files in an interview I did was ruined. They saved my file, provided support and elaborate answers to my endless questions, and the episode is set to go out tomorrow. I love how user-friendly this software is, how they're always working on improving and adding new features, and how dedicated the staff is. Thank you Podcastle!
August 11, 2025
Unprompted review
Reply from async.com
Hi Hiba,
Thank you for such a kind review! We’re so glad our team was able to recover your file and help get your episode ready to go. It’s wonderful to hear that you’ve felt supported and appreciated during every interaction - that’s exactly the experience we strive to give.
We’re thrilled you’re enjoying the platform’s ease of use and ongoing improvements, and we truly appreciate you being part of the Podcastle community.
– The Podcastle Team
Podcastle to the Rescue!
I discovered Podcastle recently because I moved and my new place has way more background noise. It never fails that when I am recording my podcast then someone starts mowing their yard or several planes go by overhead. My new place is also hotter, so my AC and a fan are both running when I record. And last, but not least my roommate still has a landline with an answering machine which is set at loudest level because she has a hard time hearing. Now imagine recording with all of that going on in the background - NOISY! Podcastle to the rescue! I upload my podcast recording to Podcastle use their AI Magicdust and voila! All my background noise is gone and my voice is boosted to sound like I record in a studio. It is amazing!!! It would take me hours upon hours to try to get rid of that background stuff. If and that’s a big if, I could even do it. Podcastle is a life saver!!!
August 5, 2025
Unprompted review
Reply from async.com
Hi Kirsten,
We absolutely loved reading this! Thank you for sharing your story! It sounds like your recording sessions have quite the lineup of background “guests,” and we’re so glad Podcastle (and Magic Dust!) could help give you that studio-quality sound despite the mowers, planes, AC, fans, and even the landline.
It’s amazing to hear that the process saved you hours of editing and let you focus on what really matters - creating your podcast. We’re thrilled to be part of your setup and can’t wait to keep supporting you.
– The Podcastle Team
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Podcastle makes my life 100% easier
Podcastle makes my life 100% easier. I tried other podcasting software and the quality was either crap or they were overly complicated. I use it for my podcast and for meditation & hypnosis audios. The audio quality is awesome and it has cut my editing time by over half. I HIGHLY recommend Podcastle.
July 1, 2025
Unprompted review
Reply from async.com
Hi Christina,
Thank you so much for sharing this. We love hearing how Podcastle has made things easier for you! It’s awesome that you’re using it not only for your podcast but also for meditation and hypnosis audios, and that the audio quality and simpler editing have been such a big help.
– The Podcastle Team
Podcastle is very easy to use
Podcastle is very easy to use and has many valuable features. I am a novice with Technology, and I was able to use the system right away. I have been using Podcastle for 4 months now and I am extremely happy with their AI tools for enhancing video and sound quality. I have found them to be much better than other editing software I use.
August 5, 2025
Unprompted review
Reply from async.com
Hi Pamela,
Thank you for the wonderful feedback! We’re so glad to hear that Podcastle has been easy to use from day one, even without a tech background. It’s great to know you’ve been enjoying the AI tools for enhancing your video and sound, and that they’ve been working better for you than other software you’ve tried.
– The Podcastle Team
VERY EASY VERY FAST
In less than 6 hours I was able to upload my previously recorded podcast, edit (and it sounded much better), and be published across most all platforms.
August 4, 2025
Unprompted review
Reply from async.com
Hi there,
That’s amazing. Thank you for sharing! We love hearing how quickly you were able to get your podcast edited, sounding better, and published everywhere. That’s exactly what we aim for!
Here’s to many more episodes ahead.
– The Podcastle Team
Easy to use and everything I need
Starting my PodCast off, I was looking for a software that would take care of our needs. Podcastle did just that. They provided me the tools I needed to be successful. With how easy it is to use, that helped me stay focused on how much more I could do.
August 5, 2025
Unprompted review
Reply from async.com
Hi Jeremy,
Thank you for sharing this! We’re so glad Podcastle has given you the tools you need to get your podcast off the ground and keep your focus on creating. It’s great to hear the platform has made things easy so you can do even more with your show.
We’re excited to see where your podcast journey takes you!
– The Podcastle Team
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Love a Free Trial That Costs $144 🤦♀️
Be very careful with their “free trial.” I signed up expecting to try the platform, but was immediately charged $144 USD for an annual plan - without warning.
Yes, I selected the annual option (the free trial eligible option) at checkout.
After emailing the team, they first claimed I’d chosen the monthly plan. When I provided screenshots proving otherwise, they changed their story and said I hadn’t “activated” the trial - again, no such option appeared during checkout (which I also had screenshots of).
After opening a PayPal dispute, Podcastle refused to issue a refund unless I closed the case - even though PayPal confirmed they could refund me without that. This kind of pressure tactic is known and incredibly shady.
Thankfully, PayPal sided with me and refunded the full amount - but it took days of back-and-forth and stress that never should have happened. Since then, I’ve seen many other reviews describing the same experience including deceptive billing and misleading responses.
The platform itself might be fine (it wasn’t for me personally), but their billing practices and gas lighting customer support completely eroded my trust.
If you’re considering Podcastle, proceed with caution - and screenshot everything.
P.S. To the Podcastle team reading this:
In future, it’s really not hard to take accountability say, “The platform mischarged you - sorry this happened, here’s your immediate refund.”
Instead, I was sent on a multi-email wild goose chase and asked to fill out a refund request form 🤦♀️
Do better guys.
EDIT: While appreciate the response from Podcastle just to confirm the trial option WAS available at check out for Aussie customers (I still have the screenshot which I can't add here via link or upload) - I had already shared this with the team. Accountability, guys.
July 17, 2025
Unprompted review
Reply from async.com
Hi Chloe,
Thank you for taking the time to share your experience, and we’re really sorry for the stress this caused you.
We’ve reviewed your conversation with our support team and want to clarify a few things. From the start, there was no hesitation about issuing a refund - our team never indicated that a refund wouldn’t be possible. The confusion came from the fact that our free trial isn’t currently available in Australia, which is why you weren’t able to activate it during checkout. Once our team realized this, they explained the situation and why the trial option wasn’t visible on your end.
We completely understand how this was frustrating, especially when expectations weren’t met, and we’re truly sorry that this wasn’t clearer up front. We also have internal policies and systems in place that we need to follow, including the use of a refund request form, but we agree this experience should have felt much smoother.
Your feedback has been passed along to our accounting team, and they’re actively reviewing our refund flow to see where things can be improved.
Again, we’re sorry for how this played out, and we appreciate you sharing your perspective with us.
– The Podcastle Team
Whenever I have an issue
Whenever I have an issue - account or technical - they respond with speed and intelligence. It’s a highly impressive service and shows what’s possible if you want to give excellent customer service.
July 25, 2025
Unprompted review
Reply from async.com
Hi Steve,
Thank you so much for this kind feedback. It truly means a lot. We’re really glad to hear that our team has been able to help you quickly and effectively whenever something’s come up.
We take pride in providing thoughtful support, so it’s great to know that’s been your experience. Thanks for being part of the Podcastle community!
– The Podcastle Team
Very Happy with Customer Service
TLDR: Very happy with the customer service.
I have minimal experience with the app itself - it seems like it has some good functionality for what it does - but the customer service is what I'm reviewing.
Lisa and Tatev were both very helpful in getting me a refund when I accidentally let my free trial turn into a paid subscription without cancelling.
The free trial is connected to a year membership, so if you don't cancel, you get charged for the full year, but customer service was understanding enough to give me a partial refund for the majority of the year (minus a month or two for onboarding costs).
July 16, 2025
Unprompted review
Reply from async.com
Hi Rob,
Thanks so much for your thoughtful review. We’re really glad Lisa and Tatev were able to help and that you had a positive experience with our support team. We know situations like that can be stressful, and we’re happy we could work with you to find a fair solution.
Even if you didn’t get to use the platform much, we appreciate you taking the time to share your experience. And if you ever decide to give Podcastle another try, we’ll be here to help however we can!
– The Podcastle Team
I recently encountered a mishap from my…
I recently encountered a mishap from my error with my Podcastle account and reached out to their support team for help. I was absolutely blown away by the level of care and professionalism I received. From my very first message, their response was prompt, friendly, and genuinely compassionate. They took the time to listen to my situation, diagnosed the issue quickly, and guided me through each step to restore full access.
What impressed me was how they went above and beyond, checking in afterward to make sure everything was running smoothly and even offering tips to help prevent similar issues in the future. It’s rare these days to find a company so committed to making its users feel heard and supported.
If you’re ever struggling with an account problem or have any questions, I can’t recommend Podcastle’s customer service highly enough. They turned what could have been a frustrating experience into one that left me feeling valued and confident in their product. Five stars all the way! Thanks everyone!
June 23, 2025
Unprompted review
Reply from async.com
Hi Julie,
Thank you so much for taking the time to share this. We’re honestly so happy to hear that our support team was able to help and turn the situation around for you. It means a lot to us that you felt cared for and supported throughout the process. That’s exactly the kind of experience we want to deliver.
We’ll be sure to pass your kind words along to the team. They’ll be thrilled to hear they made a difference. If you ever need anything else, we’re just a message away.
Thanks again for the five stars and for being part of the Podcastle community!
– The Podcastle Team
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Game changer
Podcastle has been an absolute game-changer for our content production! As a beginner, I found it incredibly user-friendly, making editing smooth and stress-free. The platform's intuitive design and straightforward features have significantly reduced our editing turnaround time. This efficiency boost has allowed us to produce more content at a faster pace, enhancing our ability to engage with our audience regularly. We're genuinely grateful for how Podcastle has streamlined our workflow and taken our content journey to new heights. Thank you, Podcastle!
July 11, 2025
Unprompted review
Reply from async.com
Hi Stacie,
Wow!! Thank you for such a thoughtful review! We’re so happy to hear that Podcastle has made a real difference in your content production. It’s great to know the platform’s ease of use and editing tools have helped speed things up and make the process less stressful.
– The Podcastle Team
Best podcasting software I've ever used.
My two friends and I have been recording podcasts since 2010 - and having previously used a variety of other methods to record our podcast (including, in the early days, Skype and a Guitar Hero microphone in a mug), we found that Podcastle was the solution which most met our needs for: ease of use, having a single URL we could use to rendez-vous each week for recording sessions, and having access to each of our separate recording tracks, which meant we could ensure the best quality audio possible, while still being able to record remotely.
We still joke today about how poor the audio quality of our pre-Podcastle recordings were, and if you were to pick a random oldie and listen to it next to a modern episode, it's night and day.
As I'm the person who is ultimately responsible for the recording, edit and upload - my job is made much easier and quicker by virtue of Podcastle also.
July 10, 2025
Unprompted review
Reply from async.com
Hi Paul,
This absolutely made our day, thank you for sharing such a great story! We’re seriously impressed that you’ve been podcasting since 2010, and it’s awesome to hear how far you and your friends have come. The Guitar Hero mic in a mug… legendary!
Thanks again for being part of the Podcastle community!
– The Podcastle Team
Simple but with plenty of features
Very intuitive, simple UI that makes podcasting feel very straight forward. I have tried a lot of programs for call recording/podcasting and none really match Podcastle for a good balance of features and ease of use.
July 31, 2024
Unprompted review
Reply from async.com
Hi Barry,
Thank you so much for the kind words! We’re really glad to hear that Podcastle has hit the sweet spot for you between features and ease of use. That’s exactly what we aim for!
We appreciate you being here and can’t wait to see what you create next!
– The Podcastle Team
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