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Rated 4 out of 5 stars

Everything about the transaction went well. I didn't give five stars because there was no gift option at checkout... Disappointing considering it was marketed as a gift. I didn't want the recipient g... See more

Company replied

Rated 5 out of 5 stars

Nice pen, all tricked out for multiple used and writes with everything but spell check. Thanks to Mrs. Wray my fav teacher for making that feature unnecessary. Order came quick and reasonable so I... See more

Rated 2 out of 5 stars

The pen/stylus combination is mediocre at best. The stylus piece works its way out when you screw the cap on, and it sticks out at sort of a strange angle. As does the screwdriver. Company would proba... See more

Rated 5 out of 5 stars

Never had a company reach out after a purchase, i think that’s pretty awesome and i have a huge following on Instagram and treat my clients the same so i found that very personable. Love the quality o... See more

Company replied

Company details

  1. Electronics Store

Written by the company

Your daily EDC travel essentials and every day carry with multitools, pens, screw driver, stylus, bottle opener, phone stand, box cutter, level and more.


Contact info

3.9

Great

TrustScore 4 out of 5

132 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Maybe I expected too much

Maybe I expected too much, good product but the box cutter is too lose, kinda worried I’ll cut myself when I pull it out of my pocket.

April 22, 2020
Unprompted review
ATECH logo

Reply from ATECH

Hello Miguel,

We regret hearing about your issue! Do you mean the box cutter is physically loose from the pen? Or do you mean it is too open for a potential accidental cut? If it's physically loose from the pen - we could arrange a replacement for you. If it's too open to for a potential accidental cut - we will forward this information to our production team so that we could improve it in our next production batch.

You could always get in touch with us at support@atechgo.com, and we will work with you to resolve your issue.

Sincerely,
ATECH

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Rated 5 out of 5 stars

Wonderful Product

Wonderful Product, Quick Delivery, Loved the thank you email!

April 21, 2020
Unprompted review
ATECH logo

Reply from ATECH

Thanks!!
We appreciate your feedback.

Best,
Josh
Customer Service

Rated 5 out of 5 stars

Love your pen

Love your pen. Appreciated the letter after I ordered replacement cartridges. Many thanks!

April 6, 2020
Unprompted review
ATECH logo

Reply from ATECH

Thanks, Gary!!
We appreciate your feedback.

Best,
Josh
Customer Service

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Rated 1 out of 5 stars

Do Not Buy

Utterly junk. $20 for a pen that should cost $1, if that. Do not buy from this company. Peddling cheap Chinese junk.

March 23, 2020
Unprompted review
ATECH logo

Reply from ATECH

Hello Derek,

We regret hearing about your experience with our Multitool Pen. Could you please let us know what problems you've run into while using our pen? Perhaps we could help you troubleshoot the issues. It is also possible that you've received a defective unit, in which case we'd be glad to arrange a replacement for you.

Sincerely,
Eli from ATECH

Rated 5 out of 5 stars

Accidentally got shipped the wrong…

Accidentally got shipped the wrong item. Customer service was a breeze and they had the correct one sent to me immediately.

March 23, 2020
Unprompted review
ATECH logo

Reply from ATECH

Thanks, Matt!!
We appreciate your feedback.

Best,
Josh
Customer Service

Rated 5 out of 5 stars

Very high quality products great customer service

Very high quality products, timely delivery and outstanding customer service.

Got the wrong item delivered and without asking questions or returns, they immediately shipped the item I originally ordered.

Outstanding.

March 23, 2020
Unprompted review
ATECH logo

Reply from ATECH

Thanks, Adrian!!
We appreciate your feedback.

Best,
Josh
Customer Service

Rated 5 out of 5 stars

Excellent product. Very useful. Will buy again!

Excellent product for the price! Originally purchased as a friends birthday gift. Ooops I'll have to buy another because this one is MINE!! hahahaha

Easy purchas. Fast delivery & shipping updates.

March 21, 2020
Unprompted review
ATECH logo

Reply from ATECH

Thanks, Sherri!!
We appreciate your feedback.

Best,
Josh
Customer Service

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Rated 5 out of 5 stars

Awesome pen

Awesome pen. 7 in 1 as advertised. Comfortable writing. Great service. On time delivery. Future: would love a 1.0 option vs. just the 0.7.

March 20, 2020
Unprompted review
ATECH logo

Reply from ATECH

Thanks, Jerry!!
We appreciate your feedback.

Best,
Josh
Customer Service

Rated 5 out of 5 stars

Amazing

Never had a company reach out after a purchase, i think that’s pretty awesome and i have a huge following on Instagram and treat my clients the same so i found that very personable. Love the quality of the product and all my clients and follows have asked me where i got it. So the quality speaks volumes.

March 9, 2020
Unprompted review
ATECH logo

Reply from ATECH

Thanks, Jose!!
We appreciate your feedback.

Best,
Josh
Customer Service

Rated 1 out of 5 stars

Three times I’ve contacted you saying I…

Three times I’ve contacted you saying I want to send it back. And you’ve never responded I’m going to stop the charge on my credit card

March 8, 2020
Unprompted review
ATECH logo

Reply from ATECH

Hello John,

We apologize for the delayed response. Our team has reached out to you via email on how to return your purchase. Please let us know if you have any additional questions or concerns.

Kind regards,
Customer Services

Rated 4 out of 5 stars

Great case

It’s a great case. Only issue I have is that the opening part is very thin and sometimes it gets difficult to open it right away.

March 6, 2020
Unprompted review
ATECH logo

Reply from ATECH

Thanks, Shweta!!
We appreciate your feedback.

Best,
Josh
Customer Service

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Rated 1 out of 5 stars

The ink refills I ordered came in a…

The ink refills I ordered came in a package that would only protect them from water. There was no cushioning or support for them, so when I received them they were all bent. Every one!! And the black tips that connect them to the pen itself were almost all broken! Very disappointed. I will be returning them. I haven't decided whether to try again or apologize to my husband for the pen I bought him.

March 3, 2020
Unprompted review
ATECH logo

Reply from ATECH

Hello Dea,

We apologize for the damage to the ink refills during the shipment. Please send us an email at support@atechgo.com in reference to this matter and we will mail out another set of ink refills free of charge.

Sincerely,
Customer Services

Rated 3 out of 5 stars

Satisfied Customer Now

I sent an email to your customer service regarding an order which was not correct along with my contact info and never heard back from anyone.
After reading my negative review, an ATech customer service member contacted me and shipped out the correct refill for my pen at no extra charge.
Thank You Customer Service.

February 24, 2020
Unprompted review
ATECH logo

Reply from ATECH

Hello Stephen,

We truly apologize for the inconvenience and the delayed response. Our support team has reached back to you today with the solution. Please don't hesitate to reach out to us with any other questions or concerns.

Kind regards,
Customer Services

Rated 4 out of 5 stars

I bought the 5 in 1 multi tool and the…

I bought the 5 in 1 multi tool and the 8 in 1 multi tool. My complaint is it is hard to get the different attachments out of the 8 in 1 tool. You need a screw driver to push the different heads out. The 5 in 1 seems better but only has two screw heads. Purchased these to switch out the batteries in my automatic car key fob. So just need the flathead.

January 14, 2020
Unprompted review
ATECH logo

Reply from ATECH

Thanks, Claudia!!
We appreciate your feedback.We will pass to the marketing team.

Best,
Josh
Customer Service

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Rated 1 out of 5 stars

Failed my EDC test

Really excited to test this pen, make it a permanent addition to my EDC. FAILED!

Pros-
Heavy duty, feels great in my hand
Level is great, accurate
Both flat and Phillips screw drives work well

Cons-
The box cutter broke on the first use cutting the packing tape off an amazon box
Box cutter needs a cap, it get stuck in your bag or pants and will tear up your items
pen ran out of ink after 5 mins of writing
Stylus is garbage, tested on my iPhone, my wife’s iPhone, my iPad, it wouldn’t grip to swipe. I have another stylus pen that works flawlessly.

Final thoughts-
I love the heavy duty material, the way it feels in my hand. I also love the tools it provides and how it packs into itself. Over all the cons weigh to heavy for me to recommend this multi function pen; there are better option on the market right now.

January 7, 2020
Unprompted review
ATECH logo

Reply from ATECH

Hello Cory,

Thank you for your feedback. The box cutter should not be breaking off and ink should not be running out as you have experienced and we are very sorry that you had the inconvenience of such experience. As the item deems defective, we would like to offer you either a replacement or a refund. Please get in touch with our support team at support@atechgo.com for prompt assistance.

Kind regards,
Customer Service

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