Lulú atelier · www.atelierl.es Reviews 39

I ordered my wedding shoes in January and it took until April for them to arrive. I noticed that the shoes weren’t ‘level’ and let the company know by email. While they did arrange for the shoes to be returned to the workshop, the issue was not resolved and the shoes which were returned in mid May are still not level and now there is an issue with a seam. The only option they have offered me is a return and refund, three days out from my wedding with no other option, leaving me between a rock and a hard place, and having to decide between paying €395 for faulty shoes or have no shoes at all. Pitiful excuse for a bridal boutique. Customer service trying to suggest there’s not an issue despite video evidence to the contrary. Brides - I know they look nice but AVOID AVOID AVOID at all costs unless you like being stressed.

I recently ordered my wedding shoes from here, they are beautiful. They took 8/9 weeks to come, I followed up with customer service and they informed me they would be shipped the following week and they were.

I was really worried given the reviews, but I’ve had great service, I was gave a date I know I needed them by, and I gave myself month wiggle room. But they arrived week earlier than the date I said I needed them by. So my advice is if you can orders them plenty in advance, do, you won’t regret it!

I am in between sizes and have wide feet, I ordered a 6 and would say they are large 6, I will need to get some gel insoles, but I’d prefer this that being too small.

My perfect blue wedding shoes have arrived and I can’t wait to get married in them!!
Having read all of these reviews I was a little worried about placing an order but knowing I had plenty of time on my hands and trusting that all reviews spoke of the quality of the shoes, I decided to take a chance and WOW - I’m so glad I did! These took about 8 weeks to come but this was over Christmas. I had ordered some swatches first to be sure on colour so was very excited to see the finished product. They are beyond perfect and I want to wear them every day! If you have the time to wait - place an order - you won’t regret it!

I am very happy with my purchase. It also came in a beautiful packaging!

Having been let down on the delivery of my wedding shoes, I wrote a review about how disappointed I was. A while later I was approached by Silvia Lago to say how genuinely sorry they were and how they would like to offer me a free pair of shoes to apologise for the stress caused (I was ASSURED my wedding shoes would arrive in time). I accepted the offer and said I would remove my bad review based on this and say how they had tried to make good their error. This was on 4th September. I have not heard or received anything from them since my reply accepting their apology. So they have let me down TWICE now and I wouldn’t hesitate to deter people from ordering from them no matter how lovely the shoes look and the website, and the promises from their customer services that they would arrive. Truly disappointing for such a potentially great brand.

Previously Lou Johnson on review

I ordered these 8 weeks before I needed them and enquired before I ordered that I would have them by November 30th, and was assured that I would. I was told they were ready to dispatch two weeks ago, and then that they would be despatched on Monday this week. It is now Friday, I need them tomorrow. They are not here. I can’t recommend buying from this company. Mine is not the only review to reflect poor experiences of promises made and not delivered. I should also add, as the website does not make it clear, that duties to ship them to the UK are around £85, on top of the price of the shoes.

The shoes (Valentina 5) are flawless, very well made and so comfortable. They are the only nice shoes I'm able to wear 5 months after bunion surgery.
Contrary to some reviews, I found the communication flawless. They responded promptly on the on-site messenger and were personable and helpful. They were able to send them in time for an Officers' Ball. I am so grateful.

I recently purchased a pair of bridal shoes from Silvia Lago after trying them on during a trip to Barcelona in May. Initially, I was excited about my choice, but the experience quickly turned frustrating.

After placing my order, I received no communication from the designer, which led to multiple attempts on my part to get in touch. The lead time was supposed to be 6-8 weeks, but I ended up waiting a total of 24 weeks—18 weeks later than expected. I was assured that my shoes would be dispatched a month after our initial contact, but that promise was not fulfilled. I was later informed that the workshop was on a summer break, which contributed to the delays.

Finally, my shoes arrived on October 14, a full 18 weeks after ordering them on May 29. While I’m pleased to say that the shoes are absolutely stunning and fit perfectly, the customer service experience significantly spoilt the excitement of purchasing my bridal shoes.

Fortunately, I wasn't in a rush, but I can imagine how stressful this situation would be for someone with a tighter timeline. If you decide to order from Silvia Lago, be prepared for potential delays and a lack of communication, despite the beauty and high quality of the product

I have ordered these beautiful shoes for my wedding with the delivery time of 6-8 weeks. It has now almost been 10 weeks and I have not received my shoes nor any form of communication about delay etc. Poor customer service

On the 20th of june i orderd my wedding shoes. I was So excited about this company,the shoes are exactly how i have seen them in my vision. Its now the 12th of October and still no shoes. I have emailed the a few times,really friendly and no one replied. I only wanted validation they are going to be on time and no is answering. Even after the emaild me saying the were on summer holliday en i could receive a refund, I told them to proceed with the order an gave me an estimated date of arrival. No answers… Maybe not an good idea to order shoes at this shop.
I still hope someone is going to answer me, if so I will give an update.

Don't, just don't. The shoes are really beautiful but wow, what a terrible company. I can't believe they have expanded to wedding dresses because their customer service and speed to product delivery is the worst I've ever experienced.
I waited 3-4 months for my shoes to arrive which was fine because I ordered in plenty of time, but when they arrived, there was a fault. I spent €400 and waited months for he shoes, so expected perfection out of the box.
I spotted the fault immediately and chatted with customer service straight away. Customer service told me that I "must have removed the paper packaging too quickly".
I couldn't believe it. Imagine, €400 for shoes and you are blamed for causing a fault in the shoes by "removing the paper too quickly".
I complained so much that Silvia herself called me and eventually agreed that I would be sent a new pair of shoes. I could keep the existing shoes for my dress fittings until the new ones arrive.
4 months later, still no shoes.
When the new pair were finally ready, I was told I had to return the old shoes before they would dispatch the new ones. They didn't trust that I would send the damaged ones back.
I had still upcoming fittings so I couldn't send the damaged ones back given that they had taken months to arrive the first time. I couldn't take the risk.
In the end, I didn't send the damaged ones back because from my own experience and from reading all of the reviews online, I felt that I would have no shoes on my wedding day. They never followed up and I was left with imperfect shoes for my perfect day.
Highly disappointed, would never ever recommend this company to a friend.

I ordered my shoes on June 3, 2024, thinking with my wedding in October should be more than enough time for shoes to arrive even if shipping was delayed. On August 8 I reached out to them as I had received no updates, and was told they were finalizing my order and it would be shipped the first week of September. Second week rolls around and nothing. Since that time I have attempted to contact them via their website, email, Instagram messaging and commenting on their posts with no response; to the point I just requested them to cancel my order. Finally today, I received an email my order was canceled and I would be refunded. No apology, no other communication.

I ordered my wedding shoes from here on 20th June, which was 14 weeks ago. I have now had 2 dress fitting s without my shoes and have had to find alternatives the same height so that my dress can be altered. I have emailed, called, whatsapp'd so many times with no response. I would think again if you wanted things to turn up on time! Awful customer service, least you can do is keep in touch with your customers instead of just taking their money!

Be very weary ordering these shoes, they took 11 weeks to come and that was only from me pushing a lot to get a response.
They promised me they would arrive sooner multiple times to which they never did and are now here 3 days before my wedding.
When they have arrived the quality is not correct, the soles look dirty and marked as if they have been worn before, the straps are different lengths and so short that they only just do up, feeling very tight and uncomfortable and the lining inside is peeling off.

I think this is a brand of very beautiful shoe designs that cannot manage its numbers of orders and therefore is late on production and rushing the shoes, with an outcome that is sloppy craftsmanship.

Honestly the stress is has caused me before my wedding has been the worst part with me having to make 10 calls, 23 WhatsApp’s and also emails just to get hold of the shoes for them to arrive with defects is so so disappointing.

I have requested a refund and advise others to stay away unless you have a lot of time to choose something else if they never come or, like mine come through with poor quality and defects.

Very sad to write this review as I had dreamed they would be the most amazing wedding shoe and for the price would hope so also. Very disappointing.

I am so disappointed. I ordered the shoes 3 month ago and thought to have found my weedingshoes. They garanteed me that I would get the shoes for sure on the 31. August.
The date went by without hearing anything from them. So I wrote them an email to get informations about my order. After contcting them they told me that the shoes will be delivered the first week of September.
The date went by and the same thing. No shoes and no respond.
I keep getting new dates but it‘s getting so close to my Wedding Date that I won‘t be able to wear them on my big day.
The customerservice is just diappointing. I still don‘t know what the problem is and Whats Happening with my order?

I fell in love with them when I saw them on the Duchess of Westminster 😍😍😍 I got mine in light blue velvet and can't love them more!!! Super comfy!! I would recommend to plan ahead, since they are made to order and take several weeks to arrive. Thank you for making such beautiful shoes!!

I ordered my shoes at the start of July, understanding there is a 6-8week wait, it has been nearly 11weeks now, with my event (which date was included in the order) coming up very soon and it looking like the shoes will not arrive in time. 3 emails and WhatsApp sent and no reply to any

Lovely shoes! handcrafted so delivery time is approx 6-9 weeks. Purchase needs to be planned or in no hurry. Can reuse them for parties and formal gatherings. Looking forward to the next time I will wear them!

No response, no communication! I ordered the first pair and waited 11 weeks for them to arrive. They were a 1/2 size to small. I proceeded to return at my own expense - $75.00 in shipping from California to Barcelona. They sat in customs for 3 weeks and then were returned to me. In the meantime, I ordered larger size shoes on 6/12/24, haven't not received 13 weeks later. I have emailed them three times without any response. I have now asked for a refund and am sending dispute to my credit card company. I do want to say the pair that doesn't fit me are beautiful, well made and I wanted to wear at my wedding. Heart breaking!
The day after posting my above review - Silvia Lago called me to make things right. My new shoes will arrive tomorrow and they are sending a return for the the other shoes that were to small. Customer service should be improving based on this personal touch that was extended to me. I am excited to wear these beautiful shoes at my wedding!

I ordered shoes for my wedding 10 weeks out from my wedding date. I saw some reviews saying that shipping was longer than the stated 6-8 weeks, but I was hopeful that it would work out as long as I communicated the date I needed them by.
I should have trusted the 1-star reviews. I cancelled my order today, three days out from my wedding. My shoes were not shipped, nor had I received any communications at all. I emailed, messaged them on instagram, reached out on their website, and finally, had to accept that they were not going to respond. This company is not the high-end professional brand they make themselves out to be. It's unfortunate that what appears to be beautiful craftsmanship is being overshadowed by such poor customer service.