I manage all our company's physical and virtual servers, PC laptops, desktops all from my MacBook Pro. Setup of the agent is a breeze. Once installed and deployed, I can keep the endpoints up to date,... See more
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AI slop factory Good pricing on paper, but the actual platform feels neglected. The company is busy chasing the AI hype by adding "copilot" features while real issues remain unresolved. Can't updat... See more
I decided to test this software with a view to using it within my new business as a local IT support company. Having installed it on one of my trusted customers sites to test, I found after a few da... See more
Company replied
Nice folks... a smaller and newer RMM solution. I like their pricing model (one price for all you can eat) and that they include a remote access solution (Splashtop). It's missing a few bells and... See more
Company details
- #260 of 344 best companies in Software Company
- #8 of 10 best companies in Computer Security Service
- #8 of 8 best companies in Computer Service
- #6 of 6 best companies in Technical Service
About Atera - Full-Stack IT Management
Written by the company
The Best Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation.
Atera’s all-in-one IT management platform consolidates RMM, patching, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs.
And now - Introducing IT Autopilot by Atera:
It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action:
(1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. IT Autopilot doesn’t just assist, it acts and resolves.
(2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave.
(3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously.
Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency.
Contact info
250 West 34th St, Fl 3, 10119, New York, United States
- atera.com
4.0
Great
49 reviews
Replied to 25% of negative reviews
Typically takes over 1 month to reply
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Simply Amazing!
After moving through several different RMM & PSA solutions in such a short period of time Atera has been like breath of fresh air. It is very powerful, easy to navigate and has an amazing user interface. Furthermore the staff and customer service are simply amazing. Thank you Atera!
July 8, 2021
Unprompted review
Great RMM solution
Atera really delivers value for the price. This software has allow my small IT support business to compete with larger companies in the RMM market. It's obvious that Atera has a passion to constantly improve their product and they have a real interest in customer satisfaction.
April 7, 2021
Unprompted review
Glad I switched to Atera...
Nice folks... a smaller and newer RMM solution.
I like their pricing model (one price for all you can eat) and that they include a remote access solution (Splashtop).
It's missing a few bells and whistles that my previous RMM solution had but they seem to be constantly working on improvements and are making an effort. I will take an improving company that is trying over one that is tired and apathetic anytime.
My biggest gripe is their support is only via chat. Slower and sometimes not a good way to get things fixed.
Overall, I'm glad I switched to Atera.
April 26, 2019
Unprompted review
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