Atkinson McLeod - Canary Wharf Reviews 43

TrustScore 4 out of 5

4.1

Westferry Road 45, E14 8JH London, England, GB


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Rated 1 out of 5 stars

I wouldn't use Atkinson McLeod again if they paid me to do so! As a tenant the experience is awful. You have to keep on chasing them and asking for update even when basic necessity things like electri... See more

Rated 5 out of 5 stars

The best letting agents in London and E14. Harry is professional and was respectful of my busy schedule. He is unmatched in his local market knowledge. He was honest and open regarding the rent I woul... See more

Rated 5 out of 5 stars

Francesco Allegri is a great individual who helped me secure a contract for long term. From the very first interaction, when I went to visit the place, he was quite friendly and answered all my quest... See more

Rated 5 out of 5 stars

Working with atkinson mcleod has been an easy and enjoyable process. We had a lot of trouble finding landlords in such a busy market, and even fewer who would help us with our specific needs. But Fran... See more


Company details

  1. Real Estate Agents

Information provided by various external sources

London Estate Agent, Atkinson McLeod provide property to buy, rent or manage in Balham, Canary Wharf, Wapping, Hackney and Kennington.


Contact info

4.1

Great

TrustScore 4 out of 5

43 reviews

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Rated 1 out of 5 stars

Extremely poor agency

I wouldn't use Atkinson McLeod again if they paid me to do so! As a tenant the experience is awful. You have to keep on chasing them and asking for update even when basic necessity things like electricity and boiler stop working, and still they behave rudely and don't care about anything else but money.

April 18, 2023
Unprompted review
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Rated 5 out of 5 stars

We received very professional service from Atkinson McLeod, particularly from Francesco Allegri who’s really helpful and responsive

We received very professional service from Atkinson McLeod, particularly from Francesco Allegri who’s really helpful and responsive. He did all the relevant work very efficiently, from arranging flat viewing to helping process the renting procedure. He’s also friendly to customers and passionate to his work. It was a great experience with Francesco :)

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Francesco Allegri - Great job!

Francesco Allegri is a great individual who helped me secure a contract for long term. From the very first interaction, when I went to visit the place, he was quite friendly and answered all my questions in a detailed manner. He was responsive to my queries and calls later, and has an outstanding way to deal with people. Highly recommended.
Thank you Francesco!

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

We had a smooth renting experience with…

We had a smooth renting experience with Atkinson McLeod, particularly with Francesco Allegri, who is a very patient, responsive, and supportive person. We enjoyed the communication and the whole process. Highly recommend for renting within Canary Wharf area.

February 8, 2023
Unprompted review
Rated 1 out of 5 stars

Will never refer this agency to anyone, nor deal with them again.

Feeling sorry for the agent, couldn't handle the situation and negotiate a good deal with false promises. The higher authority had to pitch in , yet with no positive hopes. Why would the agent disappear without any intimidation! Was he the one at fault? Imagine yourself in that situation , if you were to be left helpless after a good 10 days of positive signs. Will never refer this agency to anyone, nor deal with them again.

December 14, 2022
Unprompted review
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Rated 5 out of 5 stars

Patient and helpful…

Hugely thankful for Jacob at Atkinson McLeod for finding us our first flat. He was very patient and helpful and got us moved in so quickly.

October 25, 2022
Unprompted review
Rated 5 out of 5 stars

The best letting agents to use in E14!

The best letting agents in London and E14. Harry is professional and was respectful of my busy schedule. He is unmatched in his local market knowledge. He was honest and open regarding the rent I would receive and the associated costs. In all honesty, the star of the whole process has been Jacob, even when I tell other landlords about how supportive and proactive in managing my property he is, they want his contact details. You won't find a better person (and agency) in Canary Wharf who goes above and beyond to solve all lettings problems!

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

Speedy and Helpful throughout

When I called up about another property, I spoke with Jacob who told me it was no longer on the market but had another viewing for a similar property in the area that day. We saw it and as soon as we expressed interest, Jacob got the information to us to sign immediately. The speed and helpfulness of Jacob has been great throughout the entire process, from the viewing to getting the keys to the property!

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Jacob is the best!

Jacob, our agent, was superb throughout the whole process! He was friendly, professional, and went above and beyond to aid our referencing and applications. A great experience overall and would recommend.

November 18, 2022
Unprompted review
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Rated 5 out of 5 stars

Stress-free Experience

Francesco Allegri from Atkinson McLeod was extremely helpful throughout the process, helping us close the deal on our apartment and went out of his way to hasten the legalities and the paperwork, keeping us informed of progress every step of the way. He is always prompt with response to queries and made the whole process stress free for us. Would definitely recommend his services!

July 31, 2022
Unprompted review
Rated 1 out of 5 stars

Staff needs retraining

Worst experience ever - with Gilbert. He appears to not understand building relationships with future buyers. Rather than just tell me straight up "I won't be showing you any flats", he decided to take the circular route and repeatedly ask indirectly "would you be happy if your estate agents showed your house to customers who couldn't immediately buy". I told him I wouldn't mind at all because I understand buyers want to scope an area, and agents should be building relationships. Phrases I used were "do you realise you've told me the same thing 4 times... 5 times now..." and "are you going to show me any flats then" - it reminded me of those exchanges with politicians on BBC Question Time.

Anyway, I left after 20 mins of no straight answers and I didn't give my details. My advice to you Gilbert - with your "22 years of experience", "sold everything around Canary Wharf", and "I know what the customer wants" would be to just say to potential buyers: "come back in a few weeks when you've sold your house". Keep it simple, straightforward, honest, and don't antagonise the customers.

Or maybe even better for the company - ask one of your colleagues to help!

Update: I was asked to remove Gilbert's name from this review because it includes personally identifiable info (P.I.I). Surely, all of the clearly fake "positive reviews which include P.I.I should be amended first? I'll happily amend mine if all of the P.I.I that came before mine is amended.

Can someone at trustpilot please review this company for fake reviews.

October 5, 2022
Unprompted review
Atkinson McLeod - Canary Wharf logo

Reply from Atkinson McLeod - Canary Wharf

Hi 森杰
I'm sorry you've had such a bad experience.
Regarding our reviews, I can assure you they're all real, you can check the owners'profile one by one. Even contact them if you wish! Regards,

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Rated 4 out of 5 stars

Francesco was super helpful and…

Francesco was super helpful and supportive all along the process. He was reachable at most times and explained status and bottlenecks well. Though there were delays due to outstanding confirmation from owner, I had an overall good experience.

August 23, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic estate agents

Fantastic estate agents. Myself and a mate used these to find a flat when we moved to London to both start our grad jobs. Francesco was absolutely fantastic, always made the experience feel personal rather than just being another customer. I would highly recommend using these guys.

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Jacob was incredibly helpful in finding us a flat, as first time renters this wasn’t easy but Jacob made it possible under extremely tight deadlines. Instant replies and genuine understanding of our situation made the process so easy. Thank you so much - Harry and Noah

August 15, 2022
Unprompted review
Rated 4 out of 5 stars

Gilbert is a great agent

Gilbert is a great agent, we moved from larger agent who couldn’t sell our property to AM who did. I believe this was largely down to Gilbert determination and drive to get it sold. The times he wasn’t around the service did suffer. But if you get Gilbert then great!

August 9, 2022
Unprompted review
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Rated 5 out of 5 stars

accommodating and friendly

Atkinson McLeod were super helpful and great at working around our specific needs. Our agent Francesco was so friendly and kind and was always willing to help us in any way possible. Highly recommend these guys!

July 30, 2022
Unprompted review
Rated 5 out of 5 stars

Smooth process, lots of support

Working with atkinson mcleod has been an easy and enjoyable process. We had a lot of trouble finding landlords in such a busy market, and even fewer who would help us with our specific needs. But Francesco, our agent at atkinson mcleod, helped us all the way giving us great options and properties taking our needs into account the whole way. We always had great lines of communication with the agent and felt attented to throughout the whole process. If youre looking to rent and want a nice easy process with lots of support make sure to go for these guys (and definitely ask for francesco if you can!)

July 30, 2022
Unprompted review
Rated 5 out of 5 stars

Flat Rental

I rented my first flat in London via this company, the process was run very smoothly. Francesco Allegri provided me with great support and help alongside the process, he was always reachable on the phone, very easy in communication and replied to all my never-ending questions.

May 27, 2022
Unprompted review

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