"Hi Atlas Capture Support, I completed and submitted 5 episodes for my Tier 1 Evaluation 1 over 3 days ago. However, my feedback page still shows 0/5 episodes completed and my earnings remain at $0.00... See more
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Atlas Capture is a good program, I currently use Luel and Atlas Capture for data labelling and contributing. The payouts are a bit slow which is disappointing and sometimes there are issues too. Howev... See more
Company replied
They try, to be honest. But they still have a lot to work on. I wonder when the maintenance is going to be over
Company replied
improve payment rates. working for long hours but payment is peanuts
Company replied
Company details
Written by the company
WHO WE ARE? Our mission is to enlist everyone around the world to capture the data that matters. We build bespoke multimodal datasets to power the future of automation. Join a global team. Capture reality.
Contact info
Canada
- atlascapture.io
2.9
Average
75 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 month
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Atlas Capture Misleading Payout Policy and Very Low Task Compensation
I worked on tasks for Atlas Capture during two payout periods:
Apr 16–30, 2026: $12.72
May 1–15, 2026: $12.46
According to their published payment terms, balances below $20 should roll over to the next pay period. My total balance became $25.18, so I expected payment after the May 1–15 cycle.
However, support later told me that this was only my “total balance” and not necessarily eligible for the cutoff period, without any evidence to support their claim.
The issue is not only the delayed payment, but also the lack of transparency in the payout rules. The published terms gave me the impression that cumulative earnings above $20 would qualify for payout, but support responses suggested otherwise.
Another issue is the very low pay rate per task. The platform structure also seems to encourage some labelers to rush and spam tasks just to maximize quantity. Meanwhile, auditors are expected to review, flag incorrect work, and provide corrections for spammed or low-quality submissions while receiving the same type of low compensation. This creates frustration for workers who actually try to maintain quality.
Overall, I found the compensation too low for the amount of effort required, and the payout system was not transparent enough for me to feel comfortable continuing on the platform. Based on my experience, I personally would not recommend joining unless the company improves payment clarity and worker compensation.
May 21, 2026
Unprompted review
Reply from Atlas Capture
Thank you for taking the time to share such detailed feedback. We want to address your points directly.
Regarding the payout threshold, we apologize if the published terms were not communicated clearly enough. The rollover policy applies to balances that do not meet the payout threshold within a given cycle, and we acknowledge that the explanation provided by support could have been clearer. This is valuable feedback and we are reviewing how we communicate our payout terms to avoid confusion going forward.
Regarding compensation rates, earnings are based on the volume and quality of footage labelled and we understand that for some contractors the rate may not feel proportionate to the effort required. We appreciate the honest feedback and it is something we take seriously as we look at ways to improve the contractor experience.
Your point about the quality vs quantity dynamic is also well noted. We have systems in place specifically to flag and penalize spamming behaviour and reward quality work, and we are continuously refining these to make the experience fairer for contractors who genuinely invest in doing good work.
If your payment eligibility is still unresolved please reach out to us directly through Discord or r/atlas_capture with your account details and we will have our finance team review your specific case and provide a clear answer on your payout status.
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it is a great site
it is a great site , simple tasks and always pay for work done
May 21, 2026
Unprompted review
Reply from Atlas Capture
Thank you for the great review! Simple tasks and reliable pay for work done is exactly what we are all about. We appreciate your support and look forward to continuing to work with you!
Atlas is great I love their support…
Atlas is great I love their support team they’re up and doing, supporting and very helpful the only issues I had was the hd videos and they worked on it please we no longer want hd videos
April 4, 2026
Unprompted review
Reply from Atlas Capture
Thank you so much for the kind words about our support team! We are glad they have been helpful and responsive for you. We hear your feedback on the HD videos loud and clear and we appreciate you flagging it. We are always working to improve the platform experience for our contractors and feedback like yours helps us do that. Thank you for sticking with us!
Atlas is the best platform
Atlas is the best platform, pays on time and pays well
May 21, 2026
Unprompted review
Reply from Atlas Capture
Thank you Benard! Paying on time and paying well is what we strive for and we are glad that has been your experience. We appreciate your support and look forward to continuing to work with you!
From the payment to the task activity
From the payment to the task activity, to customers support, to daily training/workshop are top tier
they even have support that guide you while you work and they are doing amazingly well, this is by far the best, amazing thing out there, no location restrictions, meaning even people from Africa can work with them
finally a means to work from home with no hassle as long as you follow their rules
May 21, 2026
Unprompted review
Reply from Atlas Capture
This is such a wonderful review, thank you! We are proud to be a platform that is open to contributors from all over the world with no location restrictions. You said it perfectly, follow the rules and do good work and the rest takes care of itself. We are grateful to have you as part of the AtlasCapture community!
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great team and workspace for all who…
great team and workspace for all who are ready to put in the work
May 21, 2026
Unprompted review
Reply from Atlas Capture
Well said! AtlasCapture rewards those who are willing to put in consistent, quality work and we are glad that is coming through. Thank you for being part of the community!
it pays you 100% when you work without…
it pays you 100% when you work without spam
my name is CALM i can testify
May 21, 2025
Unprompted review
Reply from Atlas Capture
Thank you for testifying! You are absolutely right, honest work without spam is always compensated. We appreciate you sharing your experience and we look forward to continuing to work with you!
Atlas Capture is good platform
Atlas Capture is good platform
Good support system, good trainers, and they also pay if you work well
May 21, 2026
Unprompted review
Reply from Atlas Capture
Thank you Johnson! Good support, great trainers, and fair pay for good work is exactly what we aim for. We appreciate you being part of the community and look forward to continuing to work with you!
The best platform so far available in…
The best platform so far available in different countries and easy payment 🙏
May 21, 2026
Unprompted review
Reply from Atlas Capture
Thank you Emmanuel! Making the platform accessible across different countries is something we are proud of and we are glad the payment experience has been smooth for you. We appreciate your support!
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improve payment rates
improve payment rates. working for long hours but payment is peanuts
May 21, 2026
Unprompted review
Reply from Atlas Capture
Hi Josh, thank you for the feedback. Earnings on AtlasCapture are calculated based on the volume and quality of footage labelled rather than hours spent. We understand that rates may not meet everyone's expectations and we appreciate the honest feedback. We are always looking at ways to improve the contractor experience and your input is noted. If you have any specific concerns about your earnings please feel free to reach out to us directly through Discord or r/atlas_capture.
Atlas Capture is the best…
Atlas Capture is the best work experience I have had on the internet. Fast payments, good team, and nice support leaders.
May 21, 2026
Unprompted review
Reply from Atlas Capture
Thank you Israel, that means a lot to us! We are glad the team and support have made a great impression. We look forward to continuing to work with you!
I worked with this platform for about…
I worked with this platform for about two months. Initially, they paid me for part of the work, I attended very long training sessions, and then suddenly I was banned from the platform, supposedly for poor work quality. They currently owe me $61.56 USD, and I've written countless emails that go unanswered. They also kicked me off Discord, so there's no way to contact them. I honestly trusted it was a reputable platform since some friends had recommended it. I hope they improve and stop treating people this way. It's not fair, especially considering the many hours people dedicate to doing the best job possible.
April 16, 2026
Unprompted review
Reply from Atlas Capture
Hi, thank you for sharing your experience. We want to address your points directly.
Account bans are based on documented quality violations and are never applied without cause. When an account is banned due to poor work quality, earnings tied to those violations are subject to review as outlined in our contractor agreement.
Regarding the $61.56 showing on your dashboard, if any of that was earned prior to the quality issues being flagged it may still be eligible for payout. We would need to review your case individually to confirm.
We understand that being removed from Discord makes it harder to reach us, which is why we also offer support through r/atlas_capture modmail. Please reach out there with your account details and registered email and we will look into your payment status and ensure your case is reviewed properly.
Atlas Capture a good thing in my life
For the past 4 months, Atlas Capture has been a good thing in my life. I really need to speak with any of the customer service representatives in private. If I have a go-ahead with a guarantee that the team would reply me, you may let me know so I could go ahead to write to support.
May 1, 2026
Unprompted review
Reply from Atlas Capture
Thank you Victor, 4 months with us is great! Please do not hesitate to reach out directly. You can contact our support team through Discord or send us a modmail on r/atlas_capture and our team will get back to you. We look forward to hearing from you!
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This company doesn't pay me
May 15, 2026
Unprompted review
Reply from Atlas Capture
Hi Masoud, AtlasCapture does pay contractors for qualifying work completed in good standing. If you have not received a payment please reach out to us directly through Discord or r/atlas_capture with your account details so our finance team can look into your specific case and get it resolved for you.
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You can make it stronger, clearer, and more professional so people reading it actually understand the issue and take it seriously. Right now your emotions are valid, but Trustpilot reviews work better when the story is organized and easy to follow.
If there was an option to give 0 stars, I honestly would.
I joined Atlas a few weeks ago and gave this work my full effort. I spent over 10 hours daily working on annotation tasks, including sleepless nights, believing I would finally get paid for my hard work.
The system required us to complete over 200 tasks during probation, even though probation is supposed to be part of the learning process. Instead of proper guidance, support, or gradual training, accounts are suddenly suspended after people have already invested huge amounts of time and energy.
I was supposed to receive my first payout of $20 on May 7th, but I never received anything. I also have an additional $63 pending for the May 1–15 payout period, making a total of $83 showing on my dashboard. Up till now, I have never received a single payment from Atlas.
What makes this worse is the lack of communication. I contacted support multiple times after my account was suspended, but I received no response at all.
This process feels very unfair because workers are allowed to spend weeks completing tasks, only to be suspended before receiving payment. If probation is truly for learning, then workers should be properly guided with smaller monitored tasks before being fully evaluated — not allowed to work long hours only to lose access afterward.
I am asking for this situation to be reviewed fairly. I would like my account reopened and the money I worked for to be paid.
I hope the company improves its system and starts valuing the time and effort of the people working on the platform.
I have been unable to access Discord as instructed due to account restriction. I have reached out via email for escalation
May 8, 2026
Unprompted review
Reply from Atlas Capture
Hi, thank you for taking the time to share your experience in detail. We want to address your points directly and transparently.
Regarding the 200 task requirement, this was an older guideline that is no longer in place. We apologize if outdated information caused confusion about what was expected during your evaluation period.
Account suspensions are based on quality review results and are not timed to coincide with payment periods. If your account was suspended it means your work did not meet the required quality threshold at the time of review. We understand this is frustrating especially after investing significant time and effort.
Regarding your pending payments, contractors who completed qualifying work in good faith prior to suspension are still reviewed for payment eligibility. The funds showing on your dashboard are not automatically forfeited and your case can be reviewed individually.
We also take your concern about support response times seriously. No contractor should be left without a response after reaching out multiple times and we apologize if that was your experience.
We would genuinely like to look into your case. Please reach out to us directly through Discord or r/atlas_capture with your account details including your registered email and we will escalate your payment and account review to the appropriate team. We want to make sure every legitimate case is handled fairly.
Atlas is very reliable in terms on AI…
Atlas is very reliable in terms on AI related tasks. They also pay on time.
May 12, 2026
Unprompted review
Reply from Atlas Capture
Thank you so much for the kind words! Reliability and timely payments are things we genuinely strive for and it is great to hear that is coming through in your experience. We appreciate you being part of the AtlasCapture community and look forward to continuing to work with you!
They are such scam I would say very…
They are such scam I would say very disappointed by their payment i use to work extra to get paid but they don’t even pay me for my work they only send few cents. They said 3$ /hours but never pay like this. I worked 5+ hours but only got 5$ but was supposed to get at least 15+ challenge bosses.
May 11, 2026
Unprompted review
Reply from Atlas Capture
Hi Sabiha, we are sorry to hear you feel this way. Earnings on AtlasCapture are calculated based on the amount of footage labelled and the quality of the work submitted, not simply by hours spent. The rate per minute of labelled footage means that earnings will vary depending on how much qualifying work is completed and approved. If you believe there is a discrepancy in your payment please reach out to us directly through Discord or r/atlas_capture with your account details and our finance team will review it for you.
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Atlas Capture is AI SCAM FACTORY
Atlas Capture is one of the biggest AI SCAM! out there TODAY lol. I have worked there for two or more months and when it was three days to the payment, they suspended thousands of accounts mine included. Basically they are running AI scam factory by exploiting third world countries where they know there is a high unemployment rate. It is exploitation because these people put their time, money, internet bundles reviewing and editing videos to be suspended when it is payment time. IT IS THE NORM and they will kick you out of their channels so that no communication with them. There is this trainer who like using voice distorting software to acquire american accent which is hilarious while he is obviously Asian hahahaha... That was a huge RED FLAG for me. Every trainer has his/her guidelines and they had discretionary authority to promote or demote anyone at will regardless of the guidebook. Anyways, DO NOT WASTE YOUR TIME. Is not worth it. My cash is still stuck there but I didn't really need it. I was just trying to confirm if it was legit but it wasn't...if there is a way of reporting it to be shut down, it would help many unsuspecting individuals who are being exploited.
February 22, 2026
Unprompted review
Reply from Atlas Capture
We take these claims seriously and want to address them directly.
AtlasCapture is a legitimate platform and accounts are not suspended to avoid paying contractors. Suspensions are based on documented quality violations and are applied consistently regardless of payment timing. The timing of any suspension near a payment date is coincidental and driven by our audit process, not by an intent to withhold earnings.
Regarding trainer guidelines, all trainers operate under the same standardized guidelines. Promotion and demotion decisions are based on measurable quality metrics, not individual discretion.
We also want to be clear that we do not exploit anyone. Contractors sign up voluntarily, rates are communicated upfront, and we serve contractors across the globe equally regardless of location.
If your account was suspended and you believe it was done in error, or if you have earnings you believe are owed to you, please reach out to us through our official support channels and we will review your case. We stand behind our process and are confident in how we operate.
This site practices modern day slavery
This site practices modern day slavery. trust me, it's not worth your time. It's a total waste of time and energy. You put in hours labelling a 2 minute video only to earn $1.40. They have lot's of contradicting annotation rules and even if you're a genius, you can't get it all right, you will slightly slumber and that's it, you get demoted. Now you have to beg the moderators to unpause your account, after which you have to go back to some hectic training on Discord and struggle again to be promoted to Tier 3. It's not worth the effort. You're paid peanuts, even coal minors in Africa earn double for same hours and effort. Please, don't waste your time and energy on it. You'll be drained and won't even enjoy those peanuts you'll have earned.
April 22, 2026
Unprompted review
Reply from Atlas Capture
We strongly disagree with the characterization in this review. AtlasCapture is a legitimate remote work platform that contractors sign up for voluntarily and can stop at any time. Earnings are based on the volume and quality of work completed, and rates are communicated clearly before any work begins.
Regarding quality standards, they exist because the data we collect must meet a high level of accuracy. Account pauses are not punishments but quality control measures that exist to maintain the integrity of the platform for all contractors.
We understand this type of work is not for everyone and we respect that. However the claims made in this review do not reflect how we operate. If you have a genuine unresolved concern please reach out to us directly through Discord or r/atlas_capture and we will be happy to assist.
atlas has become a game changer in my…
atlas has become a game changer in my life...thankyou for giving us the opportunity to work
May 9, 2026
Unprompted review
Reply from Atlas Capture
That means so much to us, thank you Felix! We are glad AtlasCapture has made a positive impact and we look forward to continuing to provide great opportunities for you. Keep up the great work!
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