Absolutely love our aluminium pergola! The quality is outstanding — sturdy, sleek, and feels really premium. The louvred roof is a game changer; we can switch between shade and sunlight instantly, an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pre-ordered 2.5x2.5 pergola and everything went like clockwork. Notified when it arrived at warehouse, given a delivery date a short time later. Installation simple and it looks great. Had a few quest... See more
Company replied
Garden furniture set was delivered quickly, but when opened a few days later the table had several manufacturing faults. We emailed ATM with pictures and received a response the next day confirming th... See more
Company replied
Easy order process, I contacted their customer service dept first just to find out how long the order & delivery process would take. After I ordered they kept me informed as to delivery dates & times.... See more
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Company details
Written by the company
ATM Living is a leading premium quality indoor and outdoor online retailer, making inspiration a reality. Based in Durham and shipping across mainland UK, ATM Living was founded with the main objective of making outdoor spaces as aesthetically pleasing as indoor. ATM Living has established itself as a brand that transforms homes into luxury living spaces, staying on top of the latest and at the moment trends that our customers love. Whether you are looking for an aluminum pergola, garden furniture , patio heater's or even a chest of drawers, ATM Living offers everything your home needs.
Contact info
United Kingdom
- 03303413410
- info@atmliving.com
- atmliving.com
3.8
Great
772 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Pergola, fantastic service from ATM
Great Service from ATM, from initial contact to understanding delivery times, confirmed delivery and a couple of queries once I built the Pergola.
The pergola itself feels very good quality. Went for the 4x3 Zeus. Very happy once I had help with calibrating the electric blinds.
In terms of the self build. The instructions were pretty straight forward. The pergola was packaged really well and took a little time unpacking. Every piece was protected with cellophane and wrapped very well.
I took a while to review the Pergola market and in terms of price and quality I believe you won’t be disappointed.
June 11, 2024
Reply from ATM Living Ltd
Hi Dave,
Thank you for taking the time to leave us such a positive review, we really value your feedback!
Were great to hear that our team provided you a great service from first contact all the way up until your Pergola was assembled!
We are pleased this was packaged well and the instructions were straight forward!
Its also great to hear that you are happy with the overall quality and look of the Zeus Pergola, this is our most luxurious Pergola which comes fully motorized and operated by remote control!
Kind Regards
ATM Living
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We ordered our pergola mid may it…
We ordered our pergola mid may it arrived mid June as they told us.Then the engineers phoned the same day and asked if they could fit so we agreed .Thomas and his assistance were so polite and courteous with attention to detail the pergola looks stunning as we have tiled the floor a great addition to our garden highly recommend this company
June 20, 2024
Reply from ATM Living Ltd
Hi Ken and Jackie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Its great to hear that Thomas and his assistant were so helpful, Thomas is a credit to our team and we will ensure to pass this lovely feedback on!
Were so pleased you are happy with the Neptune Deluxe Pergola, this is our most popular Pergola and a great addition to your outdoor space!
Kind Regards
ATM Living
All items arrived on time and when ATM…
All items arrived on time and when ATM Living said the Items would arrive
ATM Living kept me up tp date with all required information
I did struggle to get the motorised blinds to work with the remote control but my email was answered straight away with one of their Technicians calling me at the prearranged time and walking me through the process of reprogramming the remote
Michael the ATM Living Technition who called me was an absolute gent and was very knowledgable and more importantly he was very patient while we sorted the remote control
June 5, 2024
Reply from ATM Living Ltd
Hi Richard,
Thank you for taking the time to leave a review, we appreciate any feedback from our customers.
We are pleased to hear that our team was able to assist with the issue you were experiencing. We hope that you love your new pergola, the Zeus Deluxe Fully Motorised Pergola, and enjoy outdoor living to the fullest.
The team would love to see photos of the pergola set up in your garden!
Kind regards,
ATM Living
Zeus Deluxe Fully…
We ordered the Zeus Deluxe Fully Motorised Aluminium Pergola with 4 Privacy Screens and what a beautiful and stunning pergola.
We had a electric issue but customer services and Micheal did a fantastic job and corrected it straight away
Quality and solid product highly recommend and at a great price 👌
June 28, 2024
Unprompted review
Reply from ATM Living Ltd
Hi Jacob,
Thank you for taking the time to leave a review.
The team appreciates the feedback provided about one of our bestsellers, the Zeus Deluxe Fully Motorised Pergola. The Zeus is a standout product with a motorised louvred roof and motorised privacy screens - perfect for creating a luxury outdoor space.
We are pleased to hear that we were able to resolve your issue promptly as our customer service team works hard to help customers with any queries.
Kind regards,
ATM Living
Amazing company to deal with
Amazing company to deal with!
Received delivery of my furniture and pergola yesterday. The guys who installed the pergola were fantastic and the quality exceeded my expectations. After doing a lot of research before making this purchase, one of the main reasons we bought from ATM Living is the structure of the pergola looked robust and sturdy with thicker leg posts compared to other models. Customer service was exceptional from start to finish!
June 27, 2024
Unprompted review
Reply from ATM Living Ltd
Hi Mark,
Thank you for taking the time to leave a review, we appreciate the feedback.
We are pleased to hear that you had a great experience with us from start to finish. Our pergolas are one of our bestsellers and a great quality product that completes any outdoor transformation.
We will make sure to pass your feedback on to our assembly and customer service teams, who are a credit to ATM Living.
Kind regards,
ATM Living
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Support feels non-existent...
Paid nearly £7,000 for their 6x3 Neptune pergola and regretting my purchase based on the level of support provided by the company. One of our LED strips for the pergola arrived damaged so naturally we reported it in view of receiving a replacement...
Anything you hear from their support is just lip service. I've been told on 3 occasions now that I'll be sent a replacement, including a phone call nearly 2 weeks ago where the representative advised "it should be with you within the next few days" - and yet here I am today with no replacement delivery, struggling to get a straight answer on their live chat.
If you're looking to make an expensive purchase like a pergola, bite the bullet and pay a little more elsewhere. The headache isn't worth it if something needs rectifying.
June 1, 2024
Unprompted review
Reply from ATM Living Ltd
Hi George,
Thank you for taking the time to leave a review, we value your feedback.
We are sorry that you feel you were not provided with the right level of support from our team surrounding your purchase.
We can see that the Pergola was in fact in full working order however unfortunately one LED strip did have slight discoloration. As soon as this was reported to our team, we did respond promptly and ordered a replacement LED light strip for you. This was sent within 2 weeks of the initial report from you with Royal Mail, as confirmed by the team, this can take a few days to reach you once dispatched so we do feel that this review is unfair. The team did promptly act and ensured the replacement LED light strip was delivered swiftly.
Kind Regards
ATM Living
The screen came broken so the pergola…
The screen came broken so the pergola couldn’t be completely installed. The replacement screen will take 2 months to arrive, so we won’t be able to use the pergola as we expected at this time.
June 14, 2024
Reply from ATM Living Ltd
Hi Daisy,
Thank you for taking the time to leave us a review, we really value your feedback.
We would firstly like to apologize that unfortunately one of the privacy screens arrived damaged, we understand this is frustrating. We have arranged a replacement screen to be shipped which we will ensure we replace as soon as possible for you . In the meantime, you can still enjoy your new Galaxy Pergola!
Kind Regards
ATM Living
Reply from ATM Living Ltd
Hi Anthony,
Thank you for taking the time to leave a review, we appreciate all feedback from our customers.
We are pleased to hear that you have had a great experience with us. The Athena Deluxe Pergola is perfect to add shade and shelter to any outdoor space with its manual louvred roof. We hope you enjoy outdoor living under the pergola all year round.
The team would also love to see photos of the pergola set up in your garden!
Kind regards,
ATM Living
Beautiful quality furniture
Beautiful quality furniture. So simple to assemble. Great delivery team. Would definitely recommend.
June 11, 2024
Reply from ATM Living Ltd
Hi Carron,
Thank you for taking the time to leave a review!
We are happy to hear that you are pleased with the quality of the furniture and assembly was simple. The New York range is sleek, modern and a great addition to any outdoor space.
The team hopes you enjoy using your new furniture set throughout the year as it is perfect seating to relax with friends and family.
Kind regards,
ATM Living
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Shambles
I ordered two pergolas last year, they were a little late being delivered but no worries. I paid for installation which was planned for November 2023. They had to cancel which was a pain but they were finally erected on the 8/12/2023. They finished late in the afternoon the guys worked hard to get it done. I went out the next day and found that three of the four large pull down blinds had come out of the runners. Contacted customer services the next day and they said it was a fault and they would re order them. Last week another blind has come out of its runner. It's now June 15th 2024 and they still haven't replaced the blinds, its a disgraceful way to run a business. The latest Communication is that they have been delivered to the couriers warehouse and they are trying to find them blah blah. That was ten days ago.
December 9, 2023
Unprompted review
The night table is exceptionally well…
The night table is exceptionally well made and came packaged in several protective layers. I am very pleased.
June 4, 2024
Reply from ATM Living Ltd
Hi Saysun,
Thank you for taking the time to leave a review, the team appreciates all feedback.
We are glad to hear that you are pleased with the quality of the beside table as well as the delivery. The Black Art Deco 2 Drawer Bedside is a beautiful piece of bedroom furniture with a contemporary look - we would love to see how you have styled it in your home!
Kind regards,
ATM Living
Do not buy from this company
Do not buy from this company! They are unreliable and do not communicate. After spending £2500 I had 3 attempts at delivery, 3 fails by their delivery people and when asked why they didn’t call me as requested, apparently their phones were broken! Bad. Just bad.
June 14, 2024
Unprompted review
Reply from ATM Living Ltd
Hi Susan,
Thank you for taking the time to leave us a review, we value your feedback.
We are sorry to hear that you would not recommend ATM Living. We can see that unfortunately you did encounter an issue with our third party courier. On the date you called, we did have a notice on our website that unfortunately our phone lines were down, but were still contactable via email and webchat. We did contact you via email the same day the issues were reported and called you as soon as our technical issues were resolved in order to look into the issues and ensure your order was delivered promptly. Our team did attempt to rectify this for you but can see you requested to cancel in place of our assistance
We are sorry again for any inconvenience caused
Kind Regards
ATM Living
Good quality product, good installation experience
I bought a fully motorized pergola from ATM Living. The product is good quality and looks great in the garden and comes with a promised 5 year long warranty so hoping for many years trouble free service.
I opted for the assembly and bolt down to porcelain options which ensures correct installation and handling as the product itself is fairly heavy and self assembly requires two people.
Thomas and his installation partner were very courteous; they went out of their way to ensure missing parts were swiftly ordered and they came back within a couple of days to finish the job and left the site tidy.
Sophie from ATM customer service did her best to answer questions and helped get the installation booked in. The only feedback would be that communication from point of sale to installation booking needs to be improved as more than a week can pass without any emails or phone calls to book a time slot. An online booking system to reserve a time slot would help manage expectations here and reduce frustrations especially if you’re doing other landscaping that needs to work around other trades.
But otherwise a positive experience overall so thank you.
June 13, 2024
Unprompted review
Reply from ATM Living Ltd
Hi David,
Thank you for taking the time to leave a review, we appreciate the feedback!
We are so pleased to hear that you are happy with the quality of the product and the service provided by our team. Our range of pergolas are the perfect addition to complete your outdoor space, creating a stylish sheltered area to enjoy all year round.
We will ensure to pass your feedback regarding booking assemblies on to the team.
Kind regards,
ATM Living
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Good quality cover
Really helpful person on customer service team when we required more information. Item was delivered more quickly than expected. The outdoor sofa cover is of good quality and fits perfectly.
May 28, 2024
Reply from ATM Living Ltd
Jan - Thankyou for taking time to leave us a great review. We are pleased to hear that you are happy with the quality of your cover and the delivery service provided.
Thanks Again!
Kind Regards
ATM Living
Showstopper
I first saw the Pergola on facebook and was duely impressed. After much consideration I took the plunge and ordered one.
The team that assembled it were very hardworking and professional and did a first class job, they are a credit to the Company.
Looking at it in my back garden it looks even better than the images i viewed on Facebook.
If anyone is considering buying one but is not sure, do it, you won't be disappointed!
May 17, 2024
Reply from ATM Living Ltd
Ian
Thankyou so much for leaving us a positive review, we really appreciate this.
We are so pleased to hear how happy you are with your Neptune Pergola, such an amazing addition to your outdoor space.
We are glad that our team provided you with service you appreciated , and will pass this feedback on to them.
Enjoy your new outdoor living space, we are sure it looks amazing.
Kind Regards
ATM
delighted with my purchase
I just wanted to tell you how delighted I am with my garden furniture from ATM living . I bought the garden set on probably the coldest day of the year back in early Jan for my holiday cottage and it has been in the garage waiting for the sunshine to emerge. Finally unpacked it this weekend. As sadly with most other purchases these days I half expected something to be broken or not what I ordered, at the very least a missing screw but it was packaged beautifully and everything just as it should be. I will be back for more and I cannot recommend this company highly enough for pre and post service care.
January 20, 2024
Unprompted review
Reply from ATM Living Ltd
Karon
We appreciate you leaving us such a positive review. We are so glad that you had such a great experience and appreciate your recommendation.
Enjoy your Winchester Dining set, such a fantastic choice and addition for your holiday cottage.
Thanks
ATM Living
Wonderful goods and customer service
Wonderful goods and customer service. I will certainly be purchasing more from ATM Living.
May 24, 2024
Reply from ATM Living Ltd
Carol
Thankyou for leaving us a positive review, we appreciate this.
We are so glad you had a great experience, and appreciate your loyalty as a customer.
Thanks
ATM Living
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Good selection and offers
Good selection and offers. The product I bought was out of stock so we had to wait a bit longer to receive it but it arrived exactly when we were told it would. They also have a lot of offers and a promo code if you sign up for their newsletter.
May 24, 2024
Reply from ATM Living Ltd
Hi Joe,
Thank you for taking the time to leave a review, we appreciate feedback from our customers.
It is great to hear that you like the selection of furniture and accessories we have listed on our site as we are always adding new products to the range.
We hope you love your new armchair - the Chenille Arm Chair is one of our bestsellers, which complements various home decor and styles. The team would love to see photos of the chair in your home.
Kind regards,
ATM Living
Great service all round
Great service all round, Product was delivered on time and Thomas and Chris did a great job with the installation.
May 21, 2024
Reply from ATM Living Ltd
Julian - thankyou so much for taking time leaving us a lovely review. Its great to see you are happy with your Neptune Pergola, and the team that installed this for you. We will pass this review onto them, as I am sure they will appreciate this.
Enjoy your pergola , we are sure it looks fantastic
Kind Regards
ATM
Pergola is great but I feel the…
Pergola is great but I feel the installation was rushed and could have been better installed with more care and attention a few mistakes during installation
May 21, 2024
Reply from ATM Living Ltd
Hi Bajeet,
Thanks for your review.
Are you able to email our team info@atmliving.com to advise us further so we can look into this for you.
Thanks
ATM Living
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