Atomic Skis Reviews 22

"I am writing this to warn fellow skiers about the longevity of Atomic’s premium equipment. I purchased a flagship pair of skis ATOMIC REVOSHOCK CLOUD C14 for my wife, (original value approx. €1200 in 2023 march), expecting the high-end quality the brand promises.

After only 4 weeks of actual use over 3 years, 2 weeks in 2024, 1 week in 2025, and only two days in 2026, in normal mode like medium women skier, the skis suffered a major structural failure, making them irreparable and unsafe. Despite the skis being in otherwise pristine condition, Atomic’s customer service refused any technical evaluation or assistance, strictly hiding behind a 2-year warranty window.

While I understand warranty terms, I expect a €1200 professional product to last more than 4 weeks of skiing. Short long story, The entire sole along the length of the ski came off about 2-3cm from the edge, and the metal edge came out completely. You can pull it with your finger, along the entire length of the ski from the tip to the tail. Luckily no one was injured, and we are safe. It could have been very bad.The ski service report was: manufacturing defect, but Atomic Customer Service refused an expertise, saying again that the 2-year warranty expired from the date of purchase from invoice / purchase proof.

Atomic’s only solution was a 20% discount code—a generic offer you can find at any retail sale.

If you are looking for an investment that lasts, you might want to look elsewhere. Very disappointed in the product's durability and the brand's lack of accountability for what is clearly a manufacturing defect."

Worst customer service I ever experienced. My atomic ski broke around a month ago, and I still haven’t received a new one. I was clear from the start that I wanted a new one (same model), but now they offer a refund to my atomic account. The thing is that it isn’t possible to buy the ski on their website. So now I’m stuck with a refund I can’t use for anything and a brand who aren’t trying to help find a dealer who got a similar ski.
So I need to find the dealer who have that ski in stock, and then I somehow need to arrange the contact between atomic and their dealers

I bought a pair of Atomic Goggles for my annual ski holiday in 2023. Looked nice new but after around 14 days on the slopes the coating started flaking off. Just 2-3 weeks outside the warranty period and Atomic didn't want to know. Just offered to sell me replacement lenses for more than the goggles cost in the first place.
Poor quality product and bad customer service. I'll be going back to my cheap decathlon goggles which lasted miles longer than these and are cheap enough to replace when the time comes.

I purchased the Atomic Backland XTD 120 boots less than a year ago and used them briefly during some spring skiing last season. Unfortunately, this winter I’ve only managed a couple of outings due to an injury, so the boots have had minimal use. While reinserting the insole recently, I heard a pop and discovered that the inner lining had torn, with the foam coming loose—rendering the boots unusable.

Given that I bought them less than a year ago and their warranty covers two years, I assumed this issue would be resolved under warranty. Unfortunately, I was very disappointed with their customer service. They showed no interest in addressing the problem or supporting their customers. It’s frustrating to see such poor service from a brand like Atomic. Consider this a warning for anyone thinking of purchasing from them.

Ordered a number of items including skis, poles, helmet, goggles and suitcase. Despite being out of stock on some items in UK and coming from Germany, all products arrived in perfect condition in 3 working days! Great quality and amazing that they use UPS, one of the best and friendliest couriers I have had in a while.

Awful customer service. Bindings broke and customer service couldn’t care less. Despite being listed as the UK office, they were based in Spain. Which is not a problem, if they were able to give any details of UK stockists, repairs, parts - but nothing at all. Emails and phone calls just generated generic, confused, or incorrect responses. Been a long time user of Atomic ski equipment, but response was so useless that I’ll never buy their kit again.

I saw previous reviews about return prices. As I am unsure of how well the item would fit, I wanted to check this. Atomic control the returns process and provide you with the shipping label to return an item and deduct this fee from your refund amount. When I asked the customer helpline how much it typically costs to return a pair of goggles from mainland UK to their warehouse they kept giving bogus responses like how it is variable across regions and different carriers and they can't predict prices. I explained again that I am based in mainland UK and I don't expect they use different carriers within mainland UK. The customer helpline ended the conversation and I am now unable to get through. A very un-transparent and strange process.

After saving up at Christmas for ski's, my son ordered skis and bindings from Atomic on a Sunday. Immediately realised he'd ordered the wrong pair and sent a message to amend or cancel. Ion the Monday we messaged and also range twice to try to amend but they we're not interested in intervening in the order. Tried again 4 times on Tuesday but again not interested. Beware. The worst customer service possible from any company, are they really in 2024!

Atomic have a very expensive returns policy designed to deter people from returning goods that don't fit. When you purchase from the web shop return costs are not stated, they choose what they want to charge you. They wanted shipping £43 for me to return a helmet! You would be better off buying elsewhere wit ha more customer friendly returns policy

I have chanted my Atomic SL D2 for the new 2023 ski's. I love them!!

The best skis. I recently changed from K2 to Atomic and I can only say good things about them. Took them to a ski trip to Europe and been enjoying them since day one!

I'm a former professional Skier, German, and Atomic is in my opinion currently the best one for Race/Superski. The socalled RED-Series - great ones!

I payed for Custom Atomic skis and waited 6 weeks for delivery which was stated on the website.

When arrived they aligned my name wrong and some of the design was not how I placed it on their custom ski builder.

Atomic did offer 50% off but I really didn't need anything except for ski bindings but they could not sell them to me which is a pain. They did offer to make a new set but would have to ship the old ones back and then wait another 6 weeks which I cannot do. There was also no option to purchase the bindings at the same time as the custom skis.

2* as I do still like the skis but they are not perfect. The 50% off is pointless but still need bindings.