Atomic Access Reviews 

70
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

People usually don't have good things to say about their ISP. Atomic Access is different. In the year and a bit I've had them as my main provider I don't think my Internet has dropped even a single ti... See more

Company replied

Rated 5 out of 5 stars

Signed up with Atomic after decades of dealing with multiple other ISPs. Never before has any ISP responded so quickly and always on point with expert knowledge, even on public holidays. Connection... See more

Company replied

Rated 5 out of 5 stars

By far the most advanced ISP for fibre provision. The team behind Atomic Access is exceptional and super hands-on. The network is the fastest by far, especially latency. They take exceptional care of... See more

Company replied

Rated 5 out of 5 stars

Moving to a new place where previous tenant used Web Africa was a nightmare. I had initially planned to switch over month end but the service was so awful I called Atomic right away. Web Africa made i... See more

Company details

  1. Internet Service Provider

Written by the company

Atomic is a Specialist Fibre ISP in Cape Town and the Cape Winelands. Our narrow focus makes us #1 in customer ratings! We are Fiercely Independent, Founder-Run and Fibre-Only. Big enough to be Reliable, small enough to be Agile and Friendly. We are Gamer & Techie friendly. Read our Epic Reviews and Switch to Atomic today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

70 reviews

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4.8

All reviews

(70)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Best ISP in RSA

I have never had a telco / internet company proactively solve a problem for me, but this happened today. Atomic messaged me and told me that my line was slow and could they log a support ticket. WOW.
Best ISP in RSA without a doubt.

July 19, 2022
Unprompted review
Rated 5 out of 5 stars

Super hands on and reliable.

Atomic Access and their hands-on team have really been incredible since I switched from a big-name ISP to them. They really care about helping you having proper wifi/local network at your house/apartment - giving detailed advice and multiple options for how to setup your local network. They've even helped me plan and source a great local network at my country house which doesn't even use their ISP services (the fibre network there is locked to one ISP...). Their communication channels and community is also great - really 5/5 service and recommended to anyone looking for a great ISP.

July 14, 2022
Unprompted review
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Reply from Atomic Access

Thanks for taking the time to write a thorough review, we really appreciate it.

Rated 5 out of 5 stars

The best

The best. Have never experienced any throttling. Get more than what you pay for compared to any other provider- in my experience. Amazing service. It’s a no brainer.

July 13, 2022
Unprompted review
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Reply from Atomic Access

Thanks for the best review :)

Rated 5 out of 5 stars

An ISP that cares

An ISP built by geeks, that cares about delivering a great service to its clients. Atomic really are here to save you from average internet.

June 13, 2022
Unprompted review
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Reply from Atomic Access

Thanks for the great review :)

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Rated 5 out of 5 stars

Awesome service

Awesome service. Not like other ISPs that you have to speak with a bot the whole time and get nothing done. Or hanging for ours on the phone for support to assist. Truly amazing.!!

June 10, 2022
Unprompted review
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Reply from Atomic Access

Thanks for taking the time to write a thorough review, we are very glad we are living up to expectations.

Rated 5 out of 5 stars

Awesome ISP

Best ISP I've ever used. The internet connection is always blazing, and when there are upstream issues outside of Atomic's control they are fast and helpful in support. And they're super well priced!

June 10, 2022
Unprompted review
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Reply from Atomic Access

Thanks for the epic review :)

Rated 5 out of 5 stars

This is not your standard ISP

This is not your standard ISP! They go over and above to deliver impeccable customer service. I cannot recommend this company enough!

June 10, 2022
Unprompted review
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Reply from Atomic Access

Thanks for the epic review :)

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Rated 5 out of 5 stars

Atomic Access is the best ISP

Atomic Access is the best ISP I have dealt with in Cape Town. They provide customers with pro-active feedback when there are possible issues with fibre providers and their support team is customer obsessed with amazing turn-around.

June 10, 2022
Unprompted review
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Reply from Atomic Access

Thanks for the kind words :)

Rated 5 out of 5 stars

These guys are EPIC

These guys are EPIC! If you're looking for an ISP that will bend over backwards to always give you your money's worth, look no further. The connection and service are 100%, no regrets whatsoever. You don't have to take my word for it, but if you don't then you'll likely end up with a kak ISP :)

June 10, 2022
Unprompted review
Rated 5 out of 5 stars

Great service and price

Great service when I needed it most and great price. Would recommend to anyone who wants stable speeds. They have a great telegram chat group that keeps you informed of problems in your area.

June 10, 2022
Unprompted review
Rated 5 out of 5 stars

By far THE best ISP

By far THE best ISP, ever! Stable network, amazing speeds, and quality service pre and post sign up. Honesty, this company is in its own elite league. Well done on creating such a well-oiled machine!

June 8, 2022
Unprompted review
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Rated 5 out of 5 stars

Internet speeds are fast and reliable

Internet speeds are fast and reliable, even during peak times. I get proactive notifications about outages, and customer support is very responsive. Not had an internet experience like this before in South Africa or anywhere for that matter

June 8, 2022
Unprompted review
Rated 5 out of 5 stars

A really great ISP!

I continue to have a really great experience with this ISP. My fibre is fast and gives no issues from Atomic Access. I joined them just before the pandemic, and I’m so glad I made that decision then. I’ve had over 2 years of great internet and great support when needed.

June 5, 2022
Unprompted review
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Rated 5 out of 5 stars

Atomic Access isn't your regular ISP

Atomic Access isn't your regular ISP. When they say you get a 100/100 Mbps line, you don't get 90, or 95, or 99 Mbps. You get 100 Mbps. When you need help, you don't speak to someone who's been trained for a week to do customer care. You speak to the talented experts who run the show. I've even emailed them past 10pm and gotten a response in minutes. These guys are fast, and they know what they're doing. If you're looking for a new ISP, give them a try. You won't look back.

June 3, 2022
Unprompted review
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Reply from Atomic Access

Thanks for the kind review - we're always happy to help.

Rated 5 out of 5 stars

Best ISP and service

Best ISP I have ever been. The team are always on the ball and make sure that any issues (which are few and far between and usually a network fault) gets resolved fast and efficiently). It’s been such a pleasure dealing with Atomic. I’m rather disappointed that they only cover Cape Town and surrounds - I would love to continue using them in my new place.

May 20, 2022
Unprompted review
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Reply from Atomic Access

Thanks for taking the time to review our Fibre service. We're happy to help.

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