I have found virus attack about Exodus windows wallet app and reported it. Even I provided this virus, they didn't pay me for this bug bounty. It's really serious hijacking virus and they need to... See more
Company replied
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The wallet itself needs a huge upgrade and is also very inconsistent with how it functions through usage. The staking is also pretty wonky and needs updating. Being a user of this wallet since 2020, I... See more
Company replied
Although I don’t have a wallet with Atomic, I was contacted by what turns out to be a scammer trying to coerce me into opening a phoney Atomic wallet. I was smart enough to Google Atomic Wallet, cont... See more
Company replied
It is really good wallet, the support team are getting in touch with me anytime I need, and following up my issue until it is solved. I rate 5 stars for Atomic wallet and its team
Company replied
Company details
Written by the company
Light multi-assets wallet with built-in atomic swap exchange
Contact info
You should know
3.2
Average
15K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Atomic Wallet is a SCAM
I lost $700 worth of bitcoin to these people. Deposited the bitcoin to my wallet and less than 10 minutes later my balance mysteriously went to zero and the funds had been transferred out of my wallet. I searched online and multiple other people reported experiencing the same issue that same day. From research I found out they had a massive hack back in June of 2023 as well. Atomic deletes any comments related to losing money on their social media and bans the poster. They want to make sure people stay unaware of what's going on so they can keep stealing people's money. Their official position is all of the thousands of people who got their funds stolen simultaneously must have given their seed phrase to a hacker, because they don't want to admit to the security vulnerabilities in their wallets. These people are scumbags.
August 20, 2024
Unprompted review
Reply from Atomic Wallet
Hi Scott! We are truly sorry to hear about your experience. Atomic Wallet is a non-custodial wallet, meaning we do not have access to or control over your funds. If your funds were transferred out of your wallet, it is essential to confirm the security of your device and whether your recovery phrase was compromised.
We take security very seriously and have implemented various measures to protect users' assets. However, it’s important to understand that sharing your recovery phrase with anyone, or entering it on a compromised device or website, can lead to unauthorized access.
Regarding the incidents you mentioned, we encourage you to reach out directly to our official support team at support@atomicwallet.io so we can investigate your case further. We have a dedicated team working to address all issues and ensure the safety of our users.
Thank you for sharing your concerns, and we are here to help.
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good wallet
April 29, 2025
Unprompted review
Reply from Atomic Wallet
Hi Atul! Thanks for your feedback – we’re glad you’re enjoying Atomic Wallet! If you ever have questions or need help, we’re always here at support@atomicwallet.io.
First time exchanging
It was my first attempt at using the exchange facility, and it went smoothly. I am relieved.
April 30, 2025
Unprompted review
Reply from Atomic Wallet
Hi Willem! Thank you for sharing your experience! We’re so happy to hear that your first attempt using the swap facility went smoothly and that you’re feeling relieved. If you’re satisfied with the service, we’d greatly appreciate it if you could consider updating your rating to 5 stars. Your feedback means a lot to us and helps us improve.
Thank you again, and we’re here if you need any further assistance!
COP SLOP SLOP COP
April 28, 2024
Unprompted review
Reply from Atomic Wallet
Hi there! Thank you so much for the 5-star review! We truly appreciate your support and are glad to have earned your trust. If you have any questions or need assistance in the future, feel free to reach out. We’re here to help!
A heartfelt review that shines a light…
A heartfelt review that shines a light on Atomic Wallet’s dedication and the individuals who made a difference:
Atomic Wallet has proven to be an outstanding ally in safeguarding users from potential scams. Their team demonstrated exceptional care, expertise, and commitment to resolving my case, turning what could have been a financial disaster into a success story. Special thanks to April and Simon, whose remarkable support and diligence made all the difference. They exemplify the values of trustworthiness and professionalism that Atomic Wallet stands for. I am genuinely grateful for their efforts and would highly recommend this platform to anyone seeking reliable cryptocurrency management and security.
April 27, 2025
Unprompted review
Reply from Atomic Wallet
Hi Paul! Thank you so much for your wonderful words and for sharing your experience! We're truly honored to have been able to support you. April, Simon, and the entire team are grateful for your trust and recognition. We remain committed to providing a reliable platform for all our users. If you ever need assistance again, we're always here for you!
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Scam
Scam
0/100
They just froze my money on USDT (TON chain)
Now I can't send, swap 900 usdt
Support answer just take a time, switch VPN, blabla show
Worst wallet
Be careful, never send money on this wallet, especially on TON chain
April 25, 2025
Unprompted review
Reply from Atomic Wallet
Hi Viktor! We’re sorry to hear about your experience. Atomic Wallet does not freeze funds, but temporary issues may occur due to network congestion or other factors. We understand your frustration, and we recommend reaching out to our official support team at support@atomicwallet.io with more details for further assistance. We’re here to help and resolve any problems you’re facing.
Reply from Atomic Wallet
Hi Karla! We're glad you loved it! If you need help with anything, just let us know at support@atomicwallet.io!
ATOMIC WALLET IS A BIG SCAM STOLE MY…
ATOMIC WALLET IS A BIG SCAM STOLE MY MONEY
just Lost 24 000 xrp on this platform ,my balace was what i sаw last time over 47 000$ ...now its 1 xrp ...not safe app ,
April 18, 2025
Unprompted review
Reply from Atomic Wallet
Hi Andy,
We are sorry that you have encountered difficulties with our wallet. As a decentralized wallet, we are doing our best to provide you with the best and secure service for accessing your funds.
We've opened a support case for you. Please contact us at support@atomicwallet.io and include your case number TP-1706-04 in the message. This will help us quickly identify your request and assist you further.
SCAM Alert
Steals your money by working with scammers... and will not resond to emails. UPDATE: They continued to miss emails requesting how my account got compromised, the only info they could offer was: Atomic Wallet is non-custodial and that They only needed your public BTC address (which isn't secret) to send those worthless tokens to your wallet Neither of which tells me how they removed my legit funds. And if the app was compromised from the beginning then This is still a scam
April 18, 2025
Unprompted review
Reply from Atomic Wallet
Hi Carrie! We're sorry for your negative experience. We have carefully reviewed your case once again and would like to clarify a few important points.
Please note that we replied to all of the emails you sent us with a detailed explanation of what happened. Also, please be aware that our only official email is support@atomicwallet.io. We never contact users first — our role is solely to provide technical support for our wallet. We do not offer investment opportunities or fund recovery services.
Unfortunately, it appears that you’ve fallen victim to a scam. Your funds cannot be 'frozen' in Atomic Wallet. Our app is a non-custodial interface that connects you directly to the blockchain. This means no one can block or freeze your balance — not even us.
Anyone asking you to deposit funds in order to 'release' a larger amount is a scammer. Similarly, if someone claims you need to send a percentage of your funds to 'activate' your balance or pass a 'liquidity check', that is also a scam.
Be extremely cautious of anyone who asks for your backup phrase or offers to help set up your wallet using remote access tools like Anydesk. Anyone with your 12-word backup phrase can gain full access to your wallet and steal your funds. Scammers often use these tactics across various platforms.
If you need further assistance, feel free to reach out to us at support@atomicwallet.io — again, this is the only email we use to correspond with users.
We would truly appreciate it if you would consider updating your rating once you’ve had a chance to review all the information. Thank you and stay safe!
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ATOMIC WALLET IS A BIG SCAM STOLE All MY MY…
ATOMIC WALLET IS A BIG SCAM STOLE MY MONEY
do not ever deal with them theyre all crooks...I deposited usd 1,226,461 from bigprofitpulse to atomic wallet...an hour later got email asking me 120k to deposit to withdraw my own funds.. contacted bigprofitpulse several times no response. today I contacted atomic support got email from a guy named simon saying I was scammed. I want all my money from atomic it is their responsibility therefore, they must pay me asap. ATOMIC IS A SCAM APP DO NIT DEAL WITH THEM THEYRE THIEVES.
April 2, 2025
Unprompted review
Reply from Atomic Wallet
Hi Hina! We're sorry for your negative experience. We have carefully reviewed your case once again and would like to clarify a few things.
Unfortunately, you've fallen victim to a scam from a fake trading company, 'bigprofitpulse'. We have never heard of it, and it simply doesn’t exist. Your funds cannot be 'frozen' in Atomic Wallet. Our app is an intermediary between you and the blockchain, meaning no one can 'block' your balance in decentralized wallets like Atomic.
Anyone asking you to deposit funds to 'release a hefty amount of money' is a scammer. If someone asks you to send a percentage of the total amount to 'activate' the balance or for a 'liquidity check', this is a scam.
Additionally, anyone asking for your backup phrase or offering 'help' to set up your wallet via software like Anydesk is a scammer. Anyone with access to your backup phrase can access your wallet and all its contents. Scammers often use various online services for their malicious activities.
If you need further assistance, feel free to reach out to us at support@atomicwallet.io (this is the only email we use to correspond with users).
We would greatly appreciate it if you would consider leaving us a better rating.
Works every time.
April 9, 2025
Unprompted review
Reply from Atomic Wallet
Hi there! Thank you for taking the time to rate our app. We are delighted to see your satisfied rating. If you have any specific feedback or details you would like to share, we are always open to hearing from you at support@atomicwallet.io!
I have seen this written a few times so…
I have seen this written a few times so I now know it is not something I am overlooking. I'd like to put it out there so that someone else doesn't fall into the same fraud trap and get scammed by these low life pieces of human garbage.
I got a refund from a crypto payment and it was in a coin my exchange and wallet didn't support so I was quickly searching for a wallet that I could dump it into and swap it before putting it back in my actual legit wallet. I found AW and for whatever reason downloaded it. As soon as I opened it I was suspicious but whatever it seemed to be fine. Well the first sign of trouble was that it took 3 days for the funds to show up. So I contacted the "support" and asked them to investigate. They told me the money was not on the blockchain. So I gave up and thought well whatever. Then 3 days go by and I get an email from the company that was refunding my crypto and it said my transaction was complete. So I open up the wallet after reinstalling it and what do you know the 200 bucks is in there! It took me a minute to find out how to work the seriously lackluster interface...and I got to the swap option...So I attempted to swap it out for BTC and wouldn't you know it....i need to have an additional x amount of money. Ok so I try to swap HALF OF IT. The same message with the same exact fee is still hanging there in red. So I push the button to contact support, thinking that this must be a common problem and I need to set something up or turn on a feature, nope. I get an auto message back saying that They apologise for the inconvenience but this service is unavailable right now...ok..After a few more notes back and forth with "support" I started to finally accept that this whole thing was a total scam and I wasn't going to get my money back, but I thought maybe if I add the amount they're requesting for the fee it will help...so I take out my card and attempt to process it and thank God it gets declined for suspicious activity. Which was a life saver. Not only would it have just taken my money but the minimum payment was fifty dollars!!!!!
So long story short, whoever is behind this wallet will get theirs. Im not worried about that.
Theyre gonna run a cover on this probably explaining it away,,,,and placing the blame back on me and making me look stupid. But you know what? Theres more to life than money and the anxiety it causes. It sucks to see so many people lost so much money. But if you're reading this don't go anywhere near these vermin. They WILL SCAM YOU. THEN SEND YOU PICTURES OF THEIR SMILING FACES.
April 6, 2025
Unprompted review
Reply from Atomic Wallet
Hi Christian! We understand how frustrating this must be. Customer satisfaction is our top priority, and we’re truly sorry that this wasn’t clearly communicated to you. Let us clarify the situation.
According to the conversation thread, you deposited USDT-TRX into your wallet app. However, in decentralized wallets like Atomic (and others), a network fee is required for withdrawals. This is standard practice across all decentralized platforms, and you can easily verify this through a quick search.
You first contacted us on April 4th, and at that time, your USDT-TRX balance was 0. Your deposit transaction occurred on April 6th, which is why our agent informed you that your balance was 0 when you initially reached out.
Currently, your TRX balance is still 0. In order to send or swap any TRON-based token (like USDT), you’ll need to have some TRX available (around 40 TRX). We used to offer a complimentary claim service, but this service is no longer available. Please note that the network fee cannot be deducted from your USDT balance (unlike centralized exchanges like Binance or Bybit). Rest assured, your funds are not locked, and you are free to move them. Additionally, keep in mind that TRX and USDT-TRX are different assets.
If you encountered any issues purchasing TRX, please provide your Payment ID as plain text (Buy Crypto > Order History > Copy ID). Please also note that all purchases are processed by our partners, and there is a minimum purchase amount. You can find more details in our guide: https://support.atomicwallet.io/article/62-what-is-the-fee-to-buy-cryptocurrencies.
Alternatively, you can transfer 40 TRX from another platform into your Atomic wallet to enable the withdrawal. We’re not insisting that you make a purchase.
Lastly, please be aware of scammers in the crypto space. Recovery companies, in particular, are often fraudulent. Be cautious and ensure you haven’t shared your backup phrase or private keys with anyone.
If you need any further assistance, feel free to reach out to us at support@atomicwallet.io. We’ve also sent a copy of this reply to your email.
Some what Suspicious
I having trouble withdrawing funds from the account always been blocked.
March 26, 2025
Unprompted review
Reply from Atomic Wallet
Hi there! Thank you for leaving us a rating. To help us look into your case and provide accurate instructions, please contact us at support@atomicwallet.io with your coin address and a screenshot of the issue.
Please note that your funds cannot be blocked in Atomic, as our app acts only as an intermediary between you and the blockchain.
We look forward to your reply!
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Lost 30 000 xrp on this platform now…
Lost 30 000 xrp on this platform now worth over 60 000 dollars 2 years ago and they have done nothing about it. They were supposedly hacked for 30 plus million over a period of more than a week but never alerted any of their customers it was happening. My monry was taken out about a week after the hack started so they had plenty time to alert customers or find out how they were getting hacked day after day.
I had something like 29900 xrp in my account and they left 29 in my account plus some fractions so when look at account it still looked like 29k, anyway I left the account open with the 29 in it in case there was a way of tracing where the crypto went . I recently tried to log in to the account but my password is and log in are no longer working. I came across my 12 word reovery phrase and on entering this it comes up as incompatible memonic phrase so this platform is just trying to sweep all their past disasters under the carpet.
My life savings down the drain here...
April 1, 2025
Unprompted review
Reply from Atomic Wallet
Hi there,
Thank you for your opinion.
We understand how frustrating this situation is for you, and we want to assure you that time since the incident has not been wasted.We would like to emphasize that the investigation is not being conducted by Atomic Wallet but by official bodies.
We are still eagerly awaiting the results of the investigation to inform all affected users.
Let us know if we can assist you further at support@atomicwallet.io
Great service
March 30, 2025
Unprompted review
Reply from Atomic Wallet
Hi Frank! Thank you for taking the time to rate our platform. We are delighted to see your satisfied rating. We appreciate you as a customer!
Atomic Wallet is stealing wallets and…
Atomic is scamming and stealing wallets users!!!!!!!!!!!!!!!!
The support always answers: "Sorry we cant help you....."
March 5, 2025
Unprompted review
Reply from Atomic Wallet
Hi Hannes! We reviewed our email conversation with you and are sorry to hear about the issues with your XMR transaction.
Due to Monero’s anonymous nature, Atomic Wallet may display the same address for both the sender and recipient, even though your actual destination address might be different.
Please check our previous response and provide the missing details so we can assist you further. We look forward to your reply!
Smooth
Experience was very user friendly, without much complicity. All in all, user-friendly, even for novices, such as I, and graphically, quite soothing as well.
March 27, 2025
Unprompted review
Reply from Atomic Wallet
Hi there! Thank you for your encouraging words. It’s great to hear you find Atomic Wallet easy-to-use!
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Reply from Atomic Wallet
Hi Bradley! Thank you for taking the time to rate our app. We are delighted to see your satisfied rating. If you have any specific feedback or details you would like to share, we are always open to hearing from you at support@atomicwallet.io.
Hello everyone !
Hello everyone !
I just login into my account atomic wallet yesterday .and i noticed immedialetely that my toncoin ...all of them vanish...and read a message on the screen that " is a technical issues...that their technicals are workong on this issues!...i being acculmule toncoin for the past year....now they worth millions suddenly ...you have kind of issues to show them...that you have some glicth!!!...i tried to reach support by e-mail...they just respond that they are working on it but they don't know when they would resolve it....one of my friend said that like that almost 2 of 3 month......swap is not available at this time......we want to when this issue will be solve if you people are serious about your business....or you are another one who came to take when the bag is full?....
March 25, 2025
Unprompted review
Reply from Atomic Wallet
Hi there! We're very sorry to hear about your experience. Unfortunately, we couldn't locate our previous conversation with you. Could you please reach out to us again at support@atomicwallet.io? This will allow us to review your case thoroughly.
When reaching out, please attach your TON address as a text. We look forward to your reply!
I had $400 stolen from this wallet
I had $400 stolen from this wallet. Ive never shared my private key or phrase with anyone so it’s impossible that it was my fault the funds were stolen. The wallet that took my funds has over 200k in it. Its obviously a inside job. Its a shame becuase ive been with atomic and ive ran a million dollars worth of bitcoin through it only to be scammed by some greedy sob from atomic. Needless to say ill never use this grimey pos wallet again. i suggest u stay away as well.
February 12, 2025
Unprompted review
Reply from Atomic Wallet
Hi Brandon! We're very sorry to hear about your experience. Unfortunately, we couldn't locate our previous conversation with you. Could you please reach out to us again at support@atomicwallet.io? This will allow us to thoroughly review your case.
When reaching out, please attach your missing coin addresses as a text. We look forward to your reply!
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