Perfume's Club Australia Reviews 

My order arrived with a leak.
The order was not packed correctly.
Some of my products are damaged.

I’m very disappointed with this company as I ordered over $600 worth of face cream and when the package arrived one item was missing
I emailed the company immediately and told them of the missing item
Still no reply from the company after 5 days
Therefore I will never deal with them again

It took nearly three weeks for me to receive the purchase. I am not so impressed as the item arrived in substandard packaging which does not appear to be in its original, factory sealed packaging of brand new products.

had a good experience with Perfumes Club. I contacted them regarding my shipping and they were very helpful, replying with a tracking link so I could follow my order. Shipping took a little longer than expected, but my order did arrive and I was happy with the products once they came. Overall, good service and I would order again.

Very long delivery times. The customer service is absolutely useless and doesn’t care at all.

I ordered two cans of Tigi Headrush in November ,apparently is sent from UK? Now I checked tracking and find out the cans were consficated in the Netherlands because package were spray cans?
How do I get reimbursed? perfume’s Club never warned me that these couldnot be sent thru international mails! Very angry indeed.
I’m on a pension and that almost $ au 100 means a lot to me.
Louise in West Oz

Terrible customer service

I reported a faulty product after receiving it, and the customer service refused to provide proof of authenticity despite I requested.

Organizational and customer service culture is total negligence of customer concerns, with only slow email response and no contact phone at all. Only one person not sure whether it's AI or not is present, and this person claims the negligence of customer requirements or concerns is backed up by management so he or she is the last point of contact.

I doubt whether this is a scam company. No quality assurance and profit from selling fake products and ignore customer reports.

Terrible customer service. No contact phone and email response is so slow and they do not listen to your concern/problems and refuse to change/refund faulty products.
Scam company, must avoid!

Placed an 6 December and have received nothing since - no item, no tracking number, and no response to a support ticket raised through the website.

The complete absence of communication after taking payment is extremely concerning and gives the impression of scam-like behaviour. I would strongly caution others against ordering unless the seller can demonstrate reliable delivery and customer support.

I took a punt on this company with fingers crossed that I would receive my products in Australia. Happy to say that my Eve Lom products arrived. It took a while but worth the wait .

Great, it was cheaper and it is a good product

Good product but would have thought it would be available in Australia not Europe which made shipping cost high

Eventually arrived! Happy with service and competitive pricing. As product came from overseas,I just needed patience to receive it.

Package arrived sooner than expected and at a great price for my favourite hair dye.

Awesome prices and service. Postage to Australia is very fast. Definitely a great company to purchase from.

Be careful they are an awful company to deal with

1/5 stars
Ordered on 21st June. Their tracking system showed "confirmed" (not dispatched) for 15 days. When I complained on 6th July, they suddenly claimed it shipped on 23rd June - with NO explanation for why their system was wrong for two weeks.

Instead of apologising or investigating their tracking failure, they sent me forms to complete declaring the item "lost" - making their system problem MY responsibility to solve.
Issues:

- Zero accountability for their mistakes
- Poor customer service that deflects blame

Warning: Don't trust their tracking system. If there are issues, expect to be blamed rather than helped.
Save yourself the hassle and shop elsewhere.

I was robbed! Terrible customer service. Paid $200 and never received my order, the package was returned to sender and I never received my refund either. The customer service said because it had been 2 weeks past delivery date they couldn’t help me, when it took over 2 weeks for the package to be delivered. Total scam