auchan.ro Reviews 10

Ordered 10 bottles of whiskey online, fully paid. Some lady contacted me and said that they only have 3 bottles in stock. Order cancelled, refund can take up to 15 days.20 minutes later, went to the shop, 30+ bottles in stock, went to customer service, the lady there said that next time, I should come to the shop and get them myself from the shelf. When I asked her about my refund, she said that it can take up to 14 days and it is not her problem.

Ordered some products online, waited 2 weeks for them to arrive because they could not give me the in store ones, apparently those are full pryce, and mostly for display.

Title: Misleading product & poor customer experience.
1. Auchan’s system did not recognize my email, even though it’s linked to my discount card.
2. The cheese sold as “brânză de burduf” has nothing to do with authentic brânză de burduf — the taste, texture, and quality are completely off.
3. The website’s review section is frustrating and unhelpful.
4. I do not recommend this product to anyone. This is not brânză de burduf — stay away.

I had great delivery experiance from aushan.

Bucharest. Every online order they try to scam you. Absolutely every order. The check says that the product is there, but in fact it is not. Each time the refund takes a lot of time, several letters to the Email, several calls and only then they respond. Terrible service.

Recommended seller

+ quality products, as described
+ fast delivery (same day or next day)
+ correct and safe packaging
- sometimes they forgets to send certain products, but after a notification the problem is solved (they send the forgotten products).