I purchased my first car a Hyundai IX35 2022 from auction export in 2025. All through the process, the sales representative (Fatima Smith) was fantastic in navigating me through it all. Although a... See more
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I purchased a Toyota Highlander 2012 - (buy now) from Auction Export designated Run & Drive on 19th Dec. 2025. Unfortunately the vehicle couldn't run and drive contrary to what was written on Auction... See more
Company replied
Auction Export is a best place to make purchases of any kind of vehicle either clean or salvage cars. Friendly interface with clear pictures of any vehicle that you choose. Their customer support agen... See more
Company replied
I purchased a 2021 BYD Tang DMi (run and drive) from auction export in November, 2025. The purchase, transport and delivery at the port was good. The vehicle arrived the same condition as it was adver... See more
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Company details
Written by the company
Export, Import & car shipping from USA. New Car exporter, sales & used auto auction - Insurance, Salvage & Clean Car Auction.
Contact info
Chesswood Drive 4515, M3J 2V6, Toronto, Canada
- www.auctionexport.com
3.7
Average
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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The sales team were responsive
The sales team were responsive. The car arrived in good condition. Overall experience was perfect
January 3, 2026
Unprompted review
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Timely email responses
Timely email responses, seamless purchases produce on the website.
Company can do better with explaining proactively to customers whenever a ships route changes or the ETA is extended.
October 7, 2026
Unprompted review
Reply from Auction Export
Thank you for your review! We're glad to hear that you appreciate our timely email responses and the smooth purchasing experience on our website. We also appreciate your feedback regarding shipping route changes and ETA updates. We understand how important clear and proactive communication is, and we'll continue working to improve the way we keep our customers informed throughout the shipping process. Thank you for choosing AuctionExport!
Customer service is poor and your…
Customer service is poor and your charges are high apart from that you guys okay
January 8, 2026
Unprompted review
Reply from Auction Export
Thank you for your feedback. We're sorry to hear that you were not fully satisfied with our service and pricing. We would appreciate the opportunity to better understand your concerns and review your experience. Unfortunately, we were unable to locate your account with the information available. Please contact our customer service team with your account details so we can look into this further and assist you. We value your feedback and hope to improve your experience with AuctionExport.
My First Purchase and Experience.
I purchased my first car a Hyundai IX35 2022 from auction export in 2025. All through the process, the sales representative (Fatima Smith) was fantastic in navigating me through it all.
Although a few challenges at the port of clearing here in my home country concerning the error made on the telex.
Fatima was swift in ratifying the issue, therefore, reaffirming my confidence in auction export.
Thank you auction export. Good job Fatima. 👍
October 30, 2025
Unprompted review
Reply from Auction Export
Thank you so much for your wonderful review and for choosing AuctionExport for your first vehicle purchase!
It was truly a pleasure assisting you throughout the process. We’re especially happy to hear that Fatima was able to quickly resolve the issue at the port and help restore your confidence in AuctionExport.
We greatly appreciate your trust and support. Enjoy your Hyundai ix35, and we look forward to helping you with your next vehicle purchase!
Auction Export Miracle
I was initially skeptical, as this was my first-ever online car purchase, whether locally in Nigeria or internationally. However, Auction Export quickly earned my trust and ultimately exceeded my expectations.
The vehicle was delivered in excellent condition, clean and exactly as expected, within a remarkably short period of approximately 63 days.
I personally call it the “Auction Export Miracle.” It was a smooth and impressive experience from start to finish.
November 22, 2025
Unprompted review
Reply from Auction Export
Thank you so much for your amazing review!
We completely understand your initial hesitation, especially with your first online vehicle purchase, and we’re thrilled that AuctionExport was able to earn your trust and exceed your expectations.
We’re so happy to hear that your vehicle arrived in excellent condition, clean, and as expected in just 63 days! We absolutely love the name “Auction Export Miracle”!
Thank you for choosing AuctionExport and for sharing your experience. We truly appreciate your trust and look forward to serving you again in the future!
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3 months and the car hasn't been shipped
I bought a BMW on July 06th and it hasn't even been shipped to Costa Rica. Their support is completely useless, they said 3 weeks was the ETA. They said the car couldn't be shipped with RoRo because it couldn't drive properly.
October 5, 2026
Unprompted review
The team is amazing and problem solving…
The team is amazing and problem solving if any issue and challenges there are always there to make it better I m gladly to deal with them for the Fourth time and in the future
October 5, 2026
Unprompted review
Reply from Auction Export
Thank you very much, sir! It is a pleasure working with you. We truly appreciate your business and trust in AuctionExport. We are always here to assist and will continue doing our best to make your experience as smooth and enjoyable as possible. We look forward to working with you again!
Purchase of a 2021 BYD Tang DMi
I purchased a 2021 BYD Tang DMi (run and drive) from auction export in November, 2025. The purchase, transport and delivery at the port was good. The vehicle arrived the same condition as it was advertised and is working in good condition up till now. No regrets. The only issue I had was with prompt communication and updates in my portal concerning the vehicle status accross the various stages of purchase. Because this was not my first time of purchase (although the first was not this very account), I knew the process and had to follow up with emails to get the upate, However, response from the team was good and I appreciate that. Because of this I have introduced a number of people who have also registered to do business with auction export. I will also buy my next car from auction export.
November 7, 2025
Unprompted review
Reply from Auction Export
Thank you so much for your detailed review and for continuing to trust AuctionExport!
We’re very happy to hear that your 2021 BYD Tang DMi arrived in the same condition as advertised and that it has been running well. We truly appreciate your understanding and honest feedback regarding the communication and portal updates.
At the time of your purchase, the vehicle was being sourced from China, and we were still in the early stages of expanding our operations in that market. As a result, some of the automatic portal updates were delayed. We’re glad to clarify that these delays did not affect the actual shipping or delivery process, and our team was always available to provide updates when you reached out.
Most importantly, we sincerely appreciate that you continued to recommend AuctionExport to others and have introduced new clients to us. Your trust and continued business mean a lot to our entire team. We look forward to helping you with your next vehicle!
Fantastic auction site
Fantastic auction site. I enjoy buying cars from Auction Export. Great experience always. Staff are very helpful with all my Questions. My preferred auction site.
May 12, 2026
Unprompted review
Reply from Auction Export
Dear Mr Daniel. Thank you for your great feedback and for choosing AuctionExport! We're glad to hear you've consistently had positive experiences with our team. We'd love to know what we could do to make your next experience even better and earn that fifth star. Please feel free to share your suggestions with us at help@auctionexport.com.
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Very smooth process
Very smooth process! Sam was very professional and helped us from the start to the finish and made our experience a very pleasant one! Our car was shipped to Sudan and arrived in perfect condition. 10/10
July 16, 2026
Unprompted review
Reply from Auction Export
Dear Mustafa! Thank you for the fantastic feedback! We're delighted to hear that Sam provided professional and reliable support throughout the entire process. We're especially happy your vehicle arrived safely in Sudan and in perfect condition. We truly appreciate your 10/10 rating and your trust in AuctionExport!
My experience with auction export was…
My experience with auction export was very good but would have been excellent if not for the delays in shipment. I got the 2016 Elantra for an auction price and it is running smoothly as I speak. No problems at all.
Thank you Auction Export and looking forward to doing business with you again.
March 28, 2026
Unprompted review
Reply from Auction Export
Thank you for your review and for choosing AuctionExport! We're happy to hear you're enjoying your 2016 Elantra and that it's running smoothly.
We sincerely apologize for the shipping delays and appreciate your patience. We'd love to know—what could we have done to earn a 5-star review from you? Your feedback helps us improve.
We look forward to assisting you with your next vehicle purchase!
I was introduced to the site by my…
I was introduced to the site by my husband who had bought a Chevy. I was hesitant, but he assured me of the integrity of the process. I am glad I trusted him. I got a Honda HRV 2023 on a "buy now" deal in November 2025. It arrived in Ghana in February 2026.It was as posted on the web site: it was driven from the port to the house. Just a few repairs and I am now enjoying my investment.
November 28, 2025
Unprompted review
Reply from Auction Export
Thank you for sharing your experience! We're so glad your Honda HR-V arrived just as expected and that you're enjoying it. Your trust means a lot to us, and we truly appreciate your recommendation. We wish you many happy miles ahead!
Complaints on Toyota Highlander 2012
I purchased a Toyota Highlander 2012 - (buy now) from Auction Export designated Run & Drive on 19th Dec. 2025. Unfortunately the vehicle couldn't run and drive contrary to what was written on Auction Export portal. Upon diagnosis here in Nigeria, the vehicle had gear problem and needed a complete overhauling. I spent a huge sum of money to replace the entire gear back here. It was a harrowing experience that am yet to recover from.
December 19, 2025
Unprompted review
Reply from Auction Export
Thank you for sharing your experience. We are genuinely sorry to hear that you encountered transmission issues after receiving your vehicle.
According to our records, the vehicle purchased was a 2012 Toyota Highlander with 220,076 miles, which is considered a high-mileage used vehicle. The vehicle was listed as Run & Drive, and as outlined in the Terms and Conditions agreed to during registration:
Run & Drive means the vehicle started (with or without a jump), was put into gear, and moved forward under its own power at the time it arrived at the selling auction facility. It is not a guarantee or warranty that the vehicle will continue to operate in the same condition thereafter or that it is roadworthy.
In addition, this vehicle was shipped via Roll-on/Roll-off (RORO). For a vehicle to be accepted for RORO shipping, it must be capable of being driven on and off the vessel, confirming that it was operational when it departed.
While we understand how frustrating it is to face repairs after delivery, vehicles of this age and mileage can develop mechanical issues over time, particularly after extended international transportation and storage. Unfortunately, these factors are beyond our control.
We appreciate your feedback and sincerely regret that your ownership experience did not meet your expectations. We wish you many reliable miles with your Highlander following the repairs.
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My experience with Auction Export has…
My experience with Auction Export has been extremely disappointing and frustrating.
I won an auction for my vehicle on January 15, 2026, and completed full payment by January 18, 2026, including the shipping charges. I specifically chose RoRo shipping because the vehicle met the stated requirements for that option it was a Run and Drive vehicle and the door handles were not damaged. Despite this, shortly after winning the auction I was presented with a very high container shipping bill without a proper explanation as to why RoRo was not being used.
Auction Export represents that vehicles are shipped and typically arrive at the destination within 45–60 days after payment. However, despite full payment being made promptly, my vehicle was not shipped until March 10, 2026, more than 45 days after purchase.
What makes this even more frustrating is that Auction Export expects customers to make payment within 3–5 business days and imposes penalties when there is even a short delay from the customer’s side. I ensured I paid within the required timeframe, yet when it came to their own obligations, there was a significant delay with no proper explanation and no meaningful apology for the inconvenience caused.
Throughout this entire process, I received absolutely no assistance or guidance from the assigned sales representative. Despite obvious delays and the fact that the vehicle remained unshipped for an extended period after full payment, the assigned representative did not once proactively follow up, send an update, or reach out by email to explain the situation. I was left completely on my own to chase information and seek answers after paying in full.
The communication throughout this process was another major disappointment. After numerous follow-ups, the responses I received were not focused on resolving the issue or acknowledging the frustration caused, but rather on providing explanations that did not justify why a fully paid vehicle remained unshipped for such an extended period.
The shipping timeline was also concerning. The vessel selected had several stopovers, which significantly extended the journey. Despite this, Auction Export provided an ETA of April 29, 2026, even though they were aware or ought to have been aware that due to the vessel’s routing and multiple stops, the vehicle could only realistically arrive closer to late May. Tracking information reflected this, showing an expected arrival closer to May 20, 2026.
The vehicle eventually arrived at the destination and the container was opened on June 6, 2026. In other words, I purchased and fully paid for a vehicle in January and only received it almost five months later.
The problems continued even after arrival. I was informed that the title and all necessary documents would be delivered to their local agent before the vehicle arrived and would be available for release. I even followed up ahead of time to confirm this. The response I received was dismissive, as though my concern was unnecessary.
When the container was opened, their local agent did not have the title and there was no release available for the vehicle. I had to go back and forth between parties before the vehicle could finally be released, and even then, without the title. At the time of writing this review, I still do not have the title and have only been informed that it has now supposedly been sent to the agent.
This entire experience has raised serious concerns about transparency, communication, customer service, and adherence to agreed timelines. A contract of any kind must have obligations that are respected by both parties, not just expectations placed on the customer.
I am currently discussing this matter with my lawyers and reviewing the available options for legal redress regarding what appears to be a failure to meet agreed obligations.
Customers who pay in full deserve timely delivery, proper communication, transparency, and accountability when delays occur.
June 10, 2026
Unprompted review
Reply from Auction Export
Thank you for sharing your feedback. We are sorry to hear that you were frustrated with aspects of your experience. However, we would like to clarify several points for the benefit of our customers and ensure the timeline is accurately represented.
At registration and purchase, you agreed to Auction Export’s Terms and Conditions, including the applicable selling-auction payment, title, and shipping procedures. Auction Export is required to follow the rules of the selling auction and the shipping line.
Regarding the shipping invoice, the amount provided was for container consolidation services. Vehicles purchased in the Western region are typically transported to the nearest warehouse to help minimize inland transportation costs. Alternative arrangements must be requested and confirmed with the sales representative at the time of purchase.
Your vehicle was sent for loading as soon as the title became available. Once all required documentation was completed, it was loaded on March 8, 2026, within approximately two weeks. This is consistent with standard shipping procedures. Regarding the ETA, the estimated arrival date provided at loading was April 29, 2026. The shipping line's tracking subsequently showed the container arriving in Tema on June 1, 2026. An ETA is an estimate, not a guaranteed delivery date, and may change due to vessel routing, transshipment, port congestion, customs, weather, and other circumstances outside Auction Export’s control. We do not control the shipping line’s vessel schedule or routing. We also wish to clarify the title issue. Section 7.7 of our Terms and Conditions states that where the selling auction indicates “Title Present,” the auction may take up to 30 business days to provide the title, and buyers acknowledge that delays may occur. The vehicle’s status and available updates are also accessible through the customer’s Auction Export profile.
Once the title was returned by Customs, it was immediately dispatched via DHL to the destination agent. Document release is dependent on completion of the applicable customs, shipping-line, and destination-agent procedures.
It is therefore important to distinguish between matters controlled by Auction Export and those controlled by the selling auction, shipping line, customs authorities, and destination agents. Based on our records, there was no shipping-related delay caused by Auction Export. The vehicle was processed for loading once the required documentation was available and was loaded on March 8 according to standard procedures.
We understand that changes to estimated arrival dates and waiting for documentation can be frustrating, and we apologize for any inconvenience caused. However, Auction Export cannot guarantee shipping-line ETAs or control title issuance, vessel schedules, customs clearance, or the release procedures of third parties.
We remain committed to assisting our customers throughout the export process and regret that your experience did not meet your expectations.
I would like some clarification…
I would like some clarification regarding your payment policy after winning a bid.
As I understand, after winning a vehicle on AuctionExport, the buyer is required to complete the remaining balance within 2–3 working days. However, in my country (Ghana), international bank transfers (SWIFT) can take up to 3–5 working days to be completed by the bank.
My question is:
If I initiate the full payment within the required 2–3 days and send you the SWIFT receipt or proof of transfer via email immediately, but the funds take additional days to reach you due to banking processing time, will I still risk losing the vehicle or my 10% deposit?
I want to be sure that buyers like me, who act promptly and provide valid proof of payment, are protected even if there is a delay caused by the banking system.
Thank you
May 6, 2026
Unprompted review
Reply from Auction Export
Thank you for your review and for raising this important question.
Our payment policy requires that full payment be completed within 3 business days, including the day of sale. These timelines are established by the auctions themselves and are unfortunately very strict for all buyers and exporters.
That said, we have been working with customers in Ghana for over 18 years, and when transfers are initiated correctly and promptly, funds typically reach our account within 1 business day.
Please note that a SWIFT receipt or transfer confirmation alone does not guarantee that funds will be received, as transfers can still be delayed, reversed, or held by intermediary banks. For this reason, we strongly recommend that buyers prepare their bank arrangements in advance or initiate a wire transfer before bidding when timing may be a concern.
We always do our best to assist customers who communicate proactively and follow the required payment procedures.
Auction export is the best auction…
Auction export is the best auction company you can trust and do business with, without any panic,I have been with them for years. TESTED AND TRUSTED
March 5, 2026
Unprompted review
Reply from Auction Export
Thank you so much for your kind words and continued trust! ⭐
We truly appreciate your loyalty over the years. It means a lot to know that you feel confident doing business with Auction Export. Our team works hard to provide a smooth and reliable experience for every customer, and feedback like yours motivates us to keep improving.
We look forward to serving you for many more years to come!
resolved issue
I purchased a vehicle through AuctionExport based on a clearly advertised mileage of 77,000 miles, supported by auction photographs and listing details. This mileage was the sole reason I proceeded with the purchase. I would never, under any circumstances, have bought this vehicle had the true mileage been disclosed - they are much - much higher and therefore the car had lots of mechanical issues.
Following my many emails they refunded the money for the purchase price but it cost me lots of transport and repairing expenses.
My advice is to be extremely careful when you are buying.
February 5, 2026
Unprompted review
Reply from Auction Export
Thank you for sharing your experience, Radko. We’re sorry to hear about the difficulties you encountered with this vehicle and understand your concerns regarding the mileage and additional expenses. We’re glad our team was able to work with you and refund the vehicle purchase price. We take feedback like this seriously and will review the circumstances surrounding the listing and mileage information to help prevent similar situations in the future. We appreciate you bringing this to our attention.
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Purchased my vehicle on 17th September…
Purchased my vehicle on 17th September and its almost 4 months I still haven't received my vehicle.
you charge a lot for shipping yet go for very cheap shipping. you can do better
September 18, 2025
Unprompted review
Reply from Auction Export
Good morning. We are truly sorry you feel your transaction was not handled correctly. Let us please clarify your invoice and the status of your vehicle.
- We used the fastest and more affordable option available to your destination country. Given the car went by container consolidation, we had to wait for more vehicles to arrive to complete the cargo.
Grimaldi lines was available at a higher cost of about $ 800 more per vehicle if loaded in a 40ft with 4 cars. Since this was a 40ft with 3 cars the ocean price would have increased to $950 more per vehicle which none of our other clients would have been willing to pay.
The last vehicle to complete the cargo arrived at our warehouse on October 3rd. The vehicles were scheduled to load and sailed on the earliest vessel. On October 24th the container was loaded and the status changed on your profile.
The available arrival time provided by the shipping line was scheduled for December 21st. Which was then changed by the shipping line to January 28th. Please note at no time we control the shipping line's schedule. All transit times are provided to our clients the same moment they are informed to us.
We are once again truly sorry you feel our services have not been to the proper standard but rest assured we did our best to load the vehicle as soon as possible and ship it to your destination country.
Thank you
The car wasn’t a run and drive as…
The car wasn’t a run and drive as stated, lower arm bent, tire ends rods and shock bent had to tow spent a lot to make money to make it moveable,
November 27, 2025
Unprompted review
Reply from Auction Export
Hello, thank you for taking the time to share your experience. The vehicle purchased was a 2023 Honda CR-V with a Salvage Title, previously involved in a collision, declared a total loss by the insurance company, and listed with deployed airbags. These details were disclosed prior to purchase.
As stated in our Terms & Conditions, Run & Drive means the vehicle started and moved under its own power at the auction facility at the time of listing. It does not guarantee roadworthiness or that the vehicle will remain operable afterward. Collision vehicles with salvage titles commonly have suspension or mechanical damage, which may require repairs.
The vehicle was sold at a significantly reduced price (less than 50% of the value of a clean-title, accident-free vehicle), reflecting these risks. We regret the inconvenience and encourage all buyers to carefully review vehicle condition reports and terms before purchasing salvage vehicles.
Horrible experience
Horrible experience. They charge crazy fees. Right now I’m trying to get back my $4,000 that I had to send them in order to bid. I won 2 live bids and guess what? I could not bid for 3 days while the seller makes up their mind if they want to sell to me. Then the seller decides that it’s not enough money. If u win a $1200 car u will end up paying $4700. 3500 in fees. U have to use their scum bag tow people that should only be $400 but they over charge u $1500 and u can’t use anyone else. Don’t try to pick up ur car. That’s not allowed. These r greedy greedy greedy people that I’m done with. Do NOT USE THEM U WILL LOSE BIG TIME. there a 1000 other online brokers for cars. I’m Checking out 3 others right now and so far they r wayyyyu better.
November 21, 2025
Unprompted review
Reply from Auction Export
Hello, thank you for your review. We would like to clarify a few important points. First, your $4,000 bidding deposit has already been refunded back to your card.
Regarding the bidding process, Auction Export does not control seller decisions. Some sellers have reserve prices, and even if a bid initially appears to win, the seller may take time to confirm or reject the offer. Unfortunately, this is entirely at the seller’s discretion and outside of our control, as clearly stated in our Terms & Conditions agreed to during registration.
When purchasing a vehicle, the final invoice includes multiple components: auction buyer fees, Auction Export service fees, documentation, ground transportation, and ocean freight . These costs are fully disclosed on our website before bidding ( transportation fees needs to be inquired via email before bidding). A low vehicle bid price does not represent the total landed cost.
Ground transportation pricing depends on distance, vehicle condition, and auction requirements.
We regret that your expectations did not align with the auction process and encourage all buyers to review fees and ask questions before bidding to fully understand the total cost structure.
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