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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their unique design, beautiful craftsmanship, and high quality. Many people found the items to be perfect gifts, appreciating the elegant packaging and the overall presentation. The service and delivery were also frequently commended for being excellent, efficient, and well-communicated. However, some customers were not happy with certain aspects of their order. A few reviewers mentioned issues with the quality of the glasses, such as air bubbles, or found the wooden coasters to be unfinished and rough. There were also occasional reports of incomplete orders, missing items, or delivery problems, with some customers experiencing a lack of communication regarding their order status.

What people talk about most

Product

Customers consistently express high satisfaction with the product, often highlighting its unique design,... See more

Quality

Users describe positive interactions with quality, frequently praising products as unique, beautifully made,... See more

Order

Reviewers express satisfaction with the ordering process, highlighting its ease and efficiency. Many... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the quick and safe delivery,... See more

Service

Customers had positive experiences with service. Many reviewers praise the excellent customer service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a set of two wine glasses and wooden coasters. Very responsive, great shipping and tracking. Wine glasses presented in beautiful packaging great for a gift. Only one suggestion if coaste... See more

Rated 5 out of 5 stars

Bought a set of glasses and coasters for my son’s Xmas gift. They arrived in good shape having been well packaged. Delivery was quick too which is a bonus. The glasses & coasters look exceptional ( a... See more

Rated 5 out of 5 stars

Thank you team.. these amazing glasses were a 21st wedding Anniversary gift for my Husband. He loves a whiskey based Cocktail and I am a Private Chef so it is sometimes difficult to find him the ‘orig... See more

Rated 5 out of 5 stars

These are both unique and beautifully made, love them! You can tell a lot of care has gone into not only crafting them but also into the whole presentation of how the customer receives them. Amazing,... See more


Company details

  1. Glassware Store

Written by the company

Explore the sophistication of Audacem's artisan glasses and accessories. The unique Aequilibrium design elevates the flavours and aromas of your favorite wines, spirits, and liquors, ensuring an exceptional drinking experience. Taste the mastery, feel the elegance. Cheers !


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful Product

These glasses were even more beautiful then they appeared. They were a perfect gift and came in a special box that didn't really require wrapping and will be great way to store. They were delivered as promised. Definitely recommend.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Wine glasses

I ordered wrong glasses by mistake and wrote to the company. I should have ordered wine glasses but ended up ordering and receiving spirit glasses.
I wanted to gift these to a person who only drinks wine. I wrote to the customer services department who immediately rectified the situation by sending me the wine glasses at no extra charge.
I am absolutely thrilled with these and can’t wait to gift these to a very special person. A HUGE thank you to the customer services team who went above the call of duty to help me. I will definitely order from them again.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ A Truly Elegant Gift Experience

⭐️⭐️⭐️⭐️⭐️ A Truly Elegant Gift Experience

I absolutely love Audacem glasses — they make stunning gifts for special friends and family.
Every time I’ve given them, the reaction has been pure delight! The glasses are beautifully crafted and come in an elegant, high-quality gift box that makes them feel truly luxurious and thoughtful.
The customer service is just as impressive — fast delivery and great communication make the whole experience seamless. Audacem has become my go-to for meaningful, stylish gifts that leave a lasting impression. Highly recommended!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

These glasses are so unique

These glasses are so unique. I love them. I purchased the wine glasses for myself and when they arrived I was impressed by the quality and the packaging. I quickly ordered a set for someone on my Christmas list. Try them. You won’t be disappointed.

July 1, 2025
Unprompted review
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Rated 5 out of 5 stars

We love it - so cute

We love it, I gave it as a gift to my wife and she loves it and using it right away. Very smart and beautiful addition to our collection

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

The glasses are beautiful!

I am very happy with my beautiful spirit glasses and with the customer service. I did have some issues but Dom and his team took very good care of me and rectified the situation quickly and professionally. I would definitely purchase from them again! Just be sure to read the descriptions carefully so you don't order the wrong item like I did.

April 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolutely beautiful

I brought the wine cantor with the glasses and coasters for my sister’s housewarming gift. She absolutely loved them. It was very well packaged- and the picture on the website is exactly what you get. I definitely and highly recommend to get a set for yourself or give to someone you love as a gift. Customer service was absolutely amazing and went above and beyond. Thank you !!!!

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, delivering amazing products.

The entire process of ordering, price review, changes to shipping information was handled seamlessly by the whole team, very proactively.
The products are totally as portrayed and produced a true Wow effect for the recipients of this gift!

February 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Glasses

I bought a couple of glasses and they're awesome, quality and presentation. I'm in love with them. Fast delivery to USA.
Thank you!!

December 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Would buy again, customer service is excellent …

I’m really pleased with how my purchase went with Audacem! I had my own error in the ship to address to correct and they had to recall the gift from the shipper to correct it. They got it done, communicating with me at every step and the gift made it in plenty of time for Christmas! The sale price is great, service is excellent! I’ll buy them again!

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful gift

I had issues ordering 4 glasses initially and Laura, a representative from the company communicated with me and assisted. The glasses were ordered and arrived a day ago, exactly when stated. The glasses are beautiful along with the packaging. These are a Christmas gift to our son, a wine enthusiast. Thanks so much Laura, without your assistance, I would have not received these beautiful glasses.

December 11, 2024
Unprompted review
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Reply from Audacem

Hi Mike!

Thank you for your lovely review! It’s wonderful to hear the glasses arrived as planned and that you love the packaging and design.

Your kind words about Laura mean so much – we’re lucky to have her on the team :)

Happy holidays to you and your family!

Best regards,
Audacem Team

Rated 5 out of 5 stars

It was a pleasure being customer here…

It was a pleasure being customer here :) Very nice glasses, was surprised with a quick delivery!

December 10, 2024
Unprompted review
Audacem logo

Reply from Audacem

Hi Anton!

We’re so glad you had a positive experience with us! Hearing that you’re happy with the glasses and delivery means a lot.

Thank you for choosing us, and we hope to see you again soon!

Warm regards,
Audacem Team

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