Audien worked with me diligently as I started in the hearing aid world. I bought the Atom One, learned a lot, and through an online meeting and phone calls with a personalized service rep (Carlo aka... See more
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Review summary
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I've worked with both Carlo and Allan over customer service and they were absolutely delightful to work with. Even though the hearing aids didn't work out the way we had hoped, they were very patient... See more
Company replied
Great meeting! Charissa was on time and was very patient and knowledgeable while walking me through the presentation. She answered my questions clearly and was helpful with changing the ear dome size... See more
Company replied
Rachell was able to review the information I provided and appears to have addressed the issues. She stated I would receive confirmation regarding my refund within 2 days. I was unaware that I would... See more
Company replied
Company details
About Audien Hearing
Written by the company
Audien Hearing sells rechargeable hearing aids online at the most affordable prices on the market.
START HEARING NOW
VIEW SUPPORT MATERIAL
Audien Hearing
Written by the company
- Hearing For Everyone® Starting at $98/Pair
- Audien Hearing is proud to offer the most affordable hearing devices on the market, with our best-selling Atom Series starting at only $98/pair. Audien offers customers a 45 day money back guarantee on all purchases, plus a 1 year warranty and lifetime support.
Our Satisfaction Guarantee
Try It Risk Free 45 Days - "Love It" Or Your Money Back!
At Audien, we're proud to provide our customers a 45 day money back guarantee on all purchases. There shouldn't be any pressure to try a new pair of hearing aids... and with us, there isn't any! Order any hearing aid risk free and if you don't love it, send it back for a full refund.
Contact info
7350 E Evans Rd Bldg B, 85260, Scottsdale, United States
- (205) 255-1112
- support@audienhearing.com
- audienhearing.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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She was listening and very helpful.
She was listening and very helpful.
August 19, 2026
Unprompted review
Reply from Audien Hearing
Hi John,
Sometimes the simplest things can make the biggest difference, and being truly listened to is one of them. We are glad our representative took the time to hear your concerns and provide the assistance you needed without making the conversation feel rushed.
It is wonderful to know that her attentiveness and helpful approach stood out to you. Your brief but meaningful feedback is a great reminder that good customer service starts with listening.
Warm regards,
Specialized Care Team
Audien Hearing
What’s not to like about shopping at SAFEWAY
What’s not to like about shopping online with SAFEWAY? My selected items are brought to my residence promptly, in pristine condition, and carefully placed by the front door each and every time without fail. THANK YOU KINDLY.
August 18, 2026
Unprompted review
Reply from Audien Hearing
Hello John,
It is wonderful to hear that your Safeway deliveries have been consistently reliable and convenient. Knowing your orders arrive promptly, in excellent condition, and are carefully placed where you expect them is exactly the kind of dependable service customers value.
Thank you for taking the time to share your appreciation!
Warm regards,
Specialized Care Team
Audien Hearing
Great Customer Service
I've worked with both Carlo and Allan over customer service and they were absolutely delightful to work with. Even though the hearing aids didn't work out the way we had hoped, they were very patient and kind in making sure our case was dealt with smoothly. They deserve raises and promotions!
August 18, 2026
Unprompted review
Reply from Audien Hearing
Hello Fred,
Your review is such a wonderful reflection of the kind of care we want every customer to receive. Although the hearing aids were not the right fit for you, we are truly glad Carlo and Allan were able to make the experience easier with their patience, kindness, and dedication.
We will absolutely pass along your generous recognition to both of them. Comments like yours are incredibly meaningful to our team!
Warm regards,
Specialized Care Team
Audien Hearing
He was constructive and patient with my…
He was constructive and patient with my resquest and helped me slove the issue
August 17, 2026
Unprompted review
Reply from Audien Hearing
Hello Stuart,
We are glad our representative took the time to understand your request, work through the details with you, and help bring the issue to a resolution. Your patience and kind feedback are greatly appreciated.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
A difficult experience
My husband paid $389 this month for their Atom X. It whistled and kept falling out of his left ear. Today an Audien "audiologist" told him in video call that it didn't fit and said he was being emailed a return label. He agreed to pay $50 extra for Audien to replace it with an over the ear design plus $99 for annual support for this "upgrade." No return label was sent. Emailed Audien. Got a reply saying they had no record of a request for a return label nor of any request for them to replace it for $50. The email said their only record was of us planning to return the Atom X. According to their small print we would pay for the shipping. Tried phoning their support number.Went to voicemail. After I posted details of this on Trustpilot and disputed the charge with our credit card company I was called by an Audien customer care rep tonight who tried to convince me to pay an extra $46.14 (not $50.) He said once that was paid they would send us a prepaid return label. And once they verified after that that the Atom X was in the mail back to them they would ship the new device by regular mail. After several more phone calls when I stood my ground they finally agreed to email me the label and ship the new device by express mail. I paid the $46.24 on their site.
August 16, 2026
Unprompted review
Reply from Audien Hearing
Hi Shazza,
Thank you for taking the time to share the details of your experience. I understand why the conflicting information regarding the return label, replacement, and upgrade would be frustrating, especially after taking the time to complete the video appointment and follow up with our team. We appreciate you bringing this to our attention and giving us the opportunity to review what happened.
I reviewed the details of your previous video appointment and can confirm that Lars introduced himself as a Hearing Specialist and discussed your husband's experience with the Atom X, including the fit concern. During the appointment, he also explained the AudienCare program and the available options.
Your case has now been brought to our Specialized Care Team, and we will be closely involved in handling your replacement moving forward. We will make sure the replacement request is properly reviewed and prioritized, and that you receive clear updates regarding the return and shipment.
Thank you again for your patience and for giving us the opportunity to assist you. We appreciate your continued communication and will do our best to make the remaining steps as smooth as possible.
Warm regards,
Specialized Care Team
Audien Hearing
Ro was very thorough and patient with…
Ro was very thorough and patient with her explanations. Product looks like it will be very helpful and I look forward to being able to hear family and friends again.
August 15, 2026
Unprompted review
Reply from Audien Hearing
Hello Ann,
What a meaningful review to receive! We are glad Ro took the time to explain everything thoroughly and patiently. Most importantly, we hope your new hearing aids help you reconnect with the conversations and moments you have been looking forward to enjoying again.
Thank you for choosing Audien Hearing, and we wish you many wonderful conversations ahead!
Warm regards,
Specialized Care Team
Audien Hearing
My first Hearing aids over the counter.
Hearing aids and a great value and tuturial and video chat with Ro Reyes was very helpful and she was amazing with answering questions and knowledge of the devices and other devices the company has and the difference between them.
August 15, 2026
Unprompted review
Reply from Audien Hearing
Hello Kathy,
It is wonderful to hear that Ro made your first over-the-counter hearing aid experience such a positive one. Her knowledge of the devices, clear explanations, and willingness to answer your questions can make exploring new hearing technology much easier.
We will be sure to share your kind recognition with Ro. Thank you for giving Audien Hearing a chance to be part of your hearing journey!
Warm regards,
Specialized Care Team
Audien Hearing
AuAudien service dien hod to me and my…
Audien has been so good to me and my wife we would recommend them a100per cent to anyone Audien customers
August 14, 2026
Unprompted review
Reply from Audien Hearing
Hello Roger,
It means so much to know that Audien has taken good care of both you and your wife. A 100% recommendation is an incredible compliment, and we are grateful for the trust you have placed in our team.
We truly appreciate having you both as part of the Audien Hearing family!
Warm regards,
Specialized Care Team
Audien Hearing
Kendall was doing her best
Kendall was doing her best. The experience was hair raising because it took a long time to respond to her satisfaction that I deserve replacement hearing aids. I had to tell my story several times.
August 13, 2026
Unprompted review
Reply from Audien Hearing
Hi Richard,
Thank you for taking the time to share your experience. We appreciate your kind words about Kendel and recognize how important it is to feel heard and supported throughout the process.
We sincerely apologize for the time it took to reach a resolution and for having to repeat your concerns more than once. We’re glad Kendel was able to assist you and ensure that your concerns were properly reviewed. A brief assessment of the hearing aids is needed first so we can document the issue and ensure the replacement request is processed correctly.
One of our Care Specialists will also assist you with the replacement process to help ensure everything goes smoothly and that you receive the support you need along the way.
Thank you for your patience and for giving our team the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
Agent was very helpful and is shipping…
Agent was very helpful and is shipping me replacement hearing aids.
August 13, 2026
Unprompted review
Reply from Audien Hearing
Hi Kathleen,
We are happy to hear that our agent was able to step in, assist with your concern, and arrange for replacement hearing aids to be shipped to you. We know how important it is to have dependable hearing support, so getting a replacement on the way can bring a great deal of peace of mind.
We hope your new hearing aids arrive safely and give you the reliable performance you are looking for. We appreciate you sharing your experience and recognizing the help you received.
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hi Bruce,
It is great to know that Carlos was able to assist you with both efficiency and care. When you reach out for support, getting the right help without unnecessary delays can make the entire experience much easier.
We are glad his assistance made a positive impression and that you were able to get the support you needed. Your recognition of his helpful service is sincerely appreciated and will be shared with him.
Warm regards,
Specialized Care Team
Audien Hearing
Help was very informative and…
Help was very informative and professional. Very pleased with the result
August 12, 2026
Unprompted review
Reply from Audien Hearing
Hi Gonzalo,
We are delighted to hear that the support you received was both informative and professional, and even more pleased that it led to a result you were happy with. Getting clear guidance is important, but having that guidance lead to a successful outcome is what truly makes the experience worthwhile.
Your satisfaction is wonderful to hear, and we appreciate you recognizing the quality of assistance provided. We hope everything continues to work smoothly for you moving forward.
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hello Roger,
Thank you for the fantastic rating! We are so glad your experience with Audien Hearing left such a strong impression. Your support means a lot to our entire team.
Warm regards,
Specialized Care Team
Audien Hearing
Audien is very quick to inundate you…
Audien is very quick to inundate you constantly with sales ads on both email & texts, but rarely responds to any questions the user may have. The warranty they want you to buy is only for loss or theft, not repairs.
August 1, 2026
Unprompted review
Reply from Audien Hearing
Hi Stephanie,
Thank you for taking the time to share your feedback. We understand your concerns regarding the warranty coverage and the type of support available when you need assistance. We also appreciate you bringing your experience to our attention.
For clarification, our standard one-year warranty covers concerns related to manufacturing defects or device malfunctions during the warranty period. If a hearing aid is lost, physically damaged, or the concern falls outside the warranty terms, it may not qualify for a warranty replacement. Our protection plan or Audien Care program provides additional coverage for situations such as loss or accidental damage.
We would like the opportunity to assist you further and make sure you have a clear understanding of the warranty process. One of our Specialized Care Team members will be reaching out to review your concern and guide you through the available options.
Thank you again for your feedback. We appreciate the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
Rachell was great to work with
Rachell was great to work with, took care of my problem in a good time frame . she is a great asset to your company. Tom
August 10, 2026
Unprompted review
Reply from Audien Hearing
Hello Tom,
It is wonderful to know Rachell was able to take care of your concern within a good timeframe and make the process easy for you. We truly value having team members who are attentive, dependable, and committed to seeing things through.
Thank you for recognizing Rachell's contribution to Audien Hearing. We will be sure to pass along your kind words!
Warm regards,
Specialized Care Team
Audien Hearing
She was very helpful and explained…
She was very helpful and explained everything so he could understand it. He's very happy with his experience. Thank You.
August 10, 2026
Unprompted review
Reply from Audien Hearing
Hello Donna,
Thank you for sharing this kind feedback! We are pleased to know our representative took the time to explain everything clearly and made sure he felt comfortable with the information provided. Hearing that he finished the experience feeling happy and confident is truly wonderful.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Teresa was very professional and…
Cherrisa, was very professional and helpful. Gave her time graciously ! Thank you
August 7, 2026
Unprompted review
Reply from Audien Hearing
Hello,
Thank you for taking the time to recognize our representative! We are glad her professionalism, helpfulness, and willingness to give you the time you needed made such a positive impression. Your appreciation means a lot, and we will be sure to pass your kind words along to her.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
You did a great job explaining…
You did a great job explaining everything to me well. You was positive and kind
August 6, 2026
Unprompted review
Reply from Audien Hearing
Hello Rashid,
Thank you for your lovely feedback! We are glad our representative was able to explain everything clearly while keeping the conversation positive and welcoming. Making sure our customers feel comfortable and well informed is something we truly value.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Although there were problems with…
Although there were problems with connection, Ro was great and patient.
August 7, 2026
Unprompted review
Reply from Audien Hearing
Hi Joe,
Thank you for sharing your experience with us. We understand how frustrating connection issues can be, so it is especially meaningful to hear that you felt supported throughout the process. Patience and persistence are often key when working through technical concerns, and we are glad your experience reflected that.
Your thoughtful feedback is sincerely appreciated. We hope your hearing aids continue to perform well, and we are always here whenever you need assistance in the future.
Warm regards,
Specialized Care Team
Audien Hearing
Endeless calls and no refund honored after returning the hearing aids
I ordered some hearing aids under Audien's 45-day trial guarantee. After 25 days of proper use and even consulting an audiologist, the product did not work for my hearing needs. Returning them has been a nightmare. First, I was forced into a high-pressure phone call to get a return authorization. After returning everything perfectly on July 17, another audiologist called, trying to upsell me more expensive products instead of processing my refund. On July 22, Audien emailed confirming receipt of my return, promising a refund in 2–3 days. It is now August 5. After three emails and more phone calls, I am stuck in an endless loop. Every representative tells me it is being "escalated to the team" or orders me to call another number. They even promised a written summary of our calls, which never arrived. Audien is weaponizing customer service delays to avoid honoring their own money-back guarantee. Buyer beware.
July 22, 2026
Unprompted review
Reply from Audien Hearing
Hi Maria,
Thank you for taking the time to share your experience. We understand how important it is to have a clear and timely resolution, especially after completing the return process within the 45-day trial period.
We appreciate the time you spent working with our team and providing the hearing aids an appropriate trial before deciding they were not the right fit for your hearing needs. We can also understand your concern after receiving confirmation that your return had been received and continuing to wait for the refund.
Our Specialized Care Team will be reviewing your return and refund status closely to ensure the appropriate next steps are completed. Since your return was initiated within the applicable return period, the team will verify the returned order and work toward completing the eligible refund as quickly as possible.
We appreciate your patience and the opportunity to make sure your case receives the attention and resolution it deserves.
Warm regards,
Specialized Care Team
Audien Hearing
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