Audien worked with me diligently as I started in the hearing aid world. I bought the Atom One, learned a lot, and through an online meeting and phone calls with a personalized service rep (Carlo aka... See more
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Review summary
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I've worked with both Carlo and Allan over customer service and they were absolutely delightful to work with. Even though the hearing aids didn't work out the way we had hoped, they were very patient... See more
Company replied
Great meeting! Charissa was on time and was very patient and knowledgeable while walking me through the presentation. She answered my questions clearly and was helpful with changing the ear dome size... See more
Company replied
Rachell was able to review the information I provided and appears to have addressed the issues. She stated I would receive confirmation regarding my refund within 2 days. I was unaware that I would... See more
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Company details
About Audien Hearing
Written by the company
Audien Hearing sells rechargeable hearing aids online at the most affordable prices on the market.
START HEARING NOW
VIEW SUPPORT MATERIAL
Audien Hearing
Written by the company
- Hearing For Everyone® Starting at $98/Pair
- Audien Hearing is proud to offer the most affordable hearing devices on the market, with our best-selling Atom Series starting at only $98/pair. Audien offers customers a 45 day money back guarantee on all purchases, plus a 1 year warranty and lifetime support.
Our Satisfaction Guarantee
Try It Risk Free 45 Days - "Love It" Or Your Money Back!
At Audien, we're proud to provide our customers a 45 day money back guarantee on all purchases. There shouldn't be any pressure to try a new pair of hearing aids... and with us, there isn't any! Order any hearing aid risk free and if you don't love it, send it back for a full refund.
Contact info
7350 E Evans Rd Bldg B, 85260, Scottsdale, United States
- (205) 255-1112
- support@audienhearing.com
- audienhearing.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Kendel was great
Kendel was great. Professional, friendly and patient. She taught us quite a few things we didn’t know which helps tremendously. So far our experience with Audien hearing aids and their customer service has been great.
July 30, 2026
Unprompted review
Reply from Audien Hearing
Hello Theresa,
Knowing that Kendel was able to make such a positive impact means a great deal to us. Sharing helpful tips and making sure our customers feel confident using their hearing aids is exactly the kind of experience we strive to provide. We are thrilled that both your hearing aids and the support you received have exceeded your expectations.
Your thoughtful recognition of Kendel will certainly be shared with her. Thank you for being part of the Audien Hearing family!
Warm regards,
Specialized Care Team
Audien Hearing
Very good customer experience
July 30, 2026
Unprompted review
Reply from Audien Hearing
Hello David,
It is wonderful to know your experience with us left such a positive impression. Every interaction is an opportunity to provide the care and support our customers deserve, and we are grateful you took the time to share your feedback.
Thank you for your support and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
A+ customer service from Carlo, thank you!
I cannot say enough good things about my experience working with Carlo. From our very first interaction, they were an incredible listener who took the time to truly understand my situation instead of giving me canned responses.
What impressed me most was their dedication. Carlo went to bat for my father and I internally, strongly advocating behind the scenes to make sure things were made right. On top of that, his professionalism was top-tier: every time we scheduled a follow-up call, he was punctual to the minute.
It is so rare to find customer service that is this reliable, empathetic, and effective. If you have the chance to work with Carlo, you are in fantastic hands!
July 30, 2026
Unprompted review
Reply from Audien Hearing
Hello Lisa,
Your heartfelt review means more than words can express. Knowing Carlo took the time to truly understand your situation, remained dependable throughout the process, and provided the level of care you and your father deserved is incredibly meaningful to us. Experiences like yours reflect the standard we strive to deliver every day.
We will make sure Carlo receives your wonderful recognition. Thank you for placing your trust in Audien Hearing and for sharing such thoughtful feedback. It truly means the world to our team.
Warm regards,
Specialized Care Team
Audien Hearing
Allan was very very kind and helpful
Allan was very very kind and helpful. He was pleasant and polite. I appreciated his help. He found the best solution to my problem.
July 30, 2026
Unprompted review
Reply from Audien Hearing
Hello,
It is truly rewarding to hear that Allan made such a positive difference. His thoughtful approach, professionalism, and commitment to finding the best solution are qualities we greatly value. We are so pleased he was able to provide the support you needed.
Thank you for your kind words and for recognizing Allan's efforts. We sincerely appreciate your support!
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hello Todd,
Thank you for your wonderful feedback! Knowing you had a great experience means so much to our team. Your support encourages us to continue providing exceptional care and service every step of the way.
Warm regards,
Specialized Care Team
Audien Hearing
The agent Kendal was extremely helpful…
The agent Kendal was extremely helpful and considerate. She did everything right. Great customer service.
July 29, 2026
Unprompted review
Reply from Audien Hearing
Hello Jeanm,
We could not be happier to hear about your experience with Kendal. It is wonderful to know she made you feel cared for and handled everything with such thoughtfulness. Feedback like yours reminds us why delivering exceptional service matters so much.
Thank you for taking the time to recognize Kendal's efforts. We truly appreciate your support!
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hello Marc,
We are so pleased to hear Alan was able to help resolve your concern. Providing reliable support and practical solutions is what our team is committed to, and we are glad he made your experience a positive one.
Thank you for your kind feedback and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Allan was extremely helpful
Allan was extremely helpful, patient, kind, amd personable. You have a fantastic employee and would do well to promote him as soon as possible. Thank you Allan.
July 29, 2026
Unprompted review
Reply from Audien Hearing
Hi Raymond,
Thank you for your incredibly thoughtful review. We are truly grateful for your generous words and are delighted to hear that you had such a positive experience. It is wonderful to know that you felt supported with patience, kindness, and genuine care throughout your interaction with us.
Your recognition means a great deal to our team, and we sincerely appreciate you taking the time to share your experience.
Warm regards,
Specialized Care Team
Audien Hearing
The rep was very helpful and…
The rep was very helpful and informative. She answered all of my questions.
July 29, 2026
Unprompted review
Reply from Audien Hearing
Hi Mary,
Thank you for your wonderful review and for taking the time to share your experience. We are so pleased to hear that you felt well supported and that every question you had was answered with the care and attention you deserved. We believe that providing clear, informative guidance is an important part of helping our customers feel confident every step of the way.
Your thoughtful feedback is truly appreciated and serves as a meaningful reminder of the difference compassionate, knowledgeable support can make.
Warm regards,
Specialized Care Team
Audien Hearing
Talked to Allen about problem with left…
Talked to Allen about problem with left hearing aid. He walked me through all the steps to troubleshoot the problem . he was very thorough and helpfull. Thank You
July 29, 2026
Unprompted review
Reply from Audien Hearing
Hi Donna,
Thank you for taking the time to share your experience. We are delighted to hear that the troubleshooting process for your left hearing aid was helpful and that you felt supported every step of the way. Taking the time to carefully walk through each step and ensure your questions are answered is exactly the level of care we strive to provide.
Your thoughtful feedback means a great deal to our team. Knowing that you felt well cared for and that the guidance made a difference is incredibly rewarding. We truly appreciate you taking the time to share your experience and your kind words with others.
Warm regards,
Specialized Care Team
Audien Hearing
I have been working with Carlo and he…cust0mer service
I have been working with Carlo and he has stayed with me for a long period of time until we got my problem corrected.
July 29, 2026
Unprompted review
Reply from Audien Hearing
Hi Ken,
It is wonderful to hear that your issue was fully resolved and that you never felt rushed during the process. We know that some problems can take time to work through, so it is especially rewarding to know you received the patience, attention, and commitment needed to get everything working properly.
Your feedback highlights exactly the kind of experience we hope every customer has when reaching out for support. We truly appreciate you recognizing the dedication that went into helping you and for sharing your experience with others.
Warm regards,
Specialized Care Team
Audien Hearing
Answered the questions I had completely
Answered the questions I had completely
July 29, 2026
Unprompted review
Reply from Audien Hearing
Hi Kristi,
We are pleased to hear that all of your questions were answered thoroughly. Making sure our customers leave every interaction feeling informed and confident is something we value greatly, and we are glad we could provide the support you needed.
Thank you for taking the time to share your experience and for trusting Audien Hearing. We truly appreciate the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
He was very professional and…
He was very professional and understanding.
July 28, 2026
Unprompted review
Reply from Audien Hearing
Hi Karen,
Thank you for taking the time to share your feedback. We are pleased to hear that you had a positive experience and felt supported with professionalism and understanding. Providing compassionate, respectful, and attentive service is something we strive for with every customer.
We truly appreciate your kind words and thank you for choosing Audien.
Warm regards,
Specialized Care Team
Audien Hearing
Allan did a wonderful job assisting me…
Allan did a wonderful job assisting me today
July 28, 2026
Unprompted review
Reply from Audien Hearing
Hi Jack,
Thank you for taking the time to share your experience. We are truly grateful for your kind words and are thrilled to know that you received the support you needed. Hearing that your experience left such a positive impression means a great deal to our team because providing exceptional care is at the heart of everything we do.
Your feedback is incredibly meaningful and serves as a wonderful reminder of why we are committed to helping our customers hear with greater confidence every day. Thank you for placing your trust in Audien and for sharing your experience with others.
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hi Adelina,
Thank you for taking the time to share your experience. We are sorry to hear that you lost your hearing aid, but we are pleased to know that you felt well supported throughout the process. It is wonderful to hear that your options were explained clearly and that you were given the information needed to make a confident decision.
We truly appreciate your thoughtful feedback and your trust in Audien. Thank you for choosing us.
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hi Robin,
Thank you for taking the time to leave a review. We are happy to hear that you had a good customer service experience with us. Our team is committed to providing clear, attentive, and reliable support, so it is rewarding to know we were able to meet your expectations.
Your feedback is sincerely appreciated and motivates us to continue delivering the best possible experience for our customers. Thank you for choosing Audien.
Warm regards,
Specialized Care Team
Audien Hearing
Great experience
Excellent assistance was easy to understand and very helpful. She provided a very positive experience.
July 28, 2026
Unprompted review
Reply from Audien Hearing
Hi,
Thank you for your wonderful review. We are delighted to hear that you had such a positive experience and found the assistance clear, easy to understand, and genuinely helpful. Knowing that you felt supported every step of the way is exactly the experience we strive to provide for every customer.
Your thoughtful feedback means a great deal to our team and encourages us to continue delivering exceptional service. Thank you for choosing Audien.
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hi Alan,
Thank you for your kind review. We are delighted to hear that you had such a positive experience. Knowing that you felt well supported and cared for means a great deal to us, and we are grateful that you took the time to share your feedback.
Your trust and support inspire us to continue providing exceptional service to every customer. Thank you for choosing Audien.
Warm regards,
Specialized Care Team
Audien Hearing
Was very helpful
Was very helpful. Explained my concerns satisfactorily
July 28, 2026
Unprompted review
Reply from Audien Hearing
Hello Angie,
We truly appreciate your kind feedback! It is wonderful to know your concerns were carefully addressed and explained in a way that gave you confidence and peace of mind. Providing clear and supportive assistance is always our goal.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Not for me they need to be returned…
Not for me they need to be returned where can I sent them I have same box and all same as they came I tried but it’s not for me fitting isn’t good and hearing is poor
July 28, 2026
Unprompted review
Reply from Audien Hearing
Hello Antonette,
Thank you for letting us know, and we are sorry to hear that the hearing aids were not a comfortable fit and did not provide the hearing improvement you were hoping for. We understand how disappointing that can be, especially after giving them a try.
We would be glad to help you with the return process. Please send us your order number, or privately confirm the name and email address used for your purchase, so we can locate your order. Once we have your information, a member of our Specialized Care Team will provide your return instructions and guide you through each step to ensure the process is as simple and hassle-free as possible.
We appreciate the opportunity to assist you and look forward to helping you with your return.
Warm regards,
Specialized Care Team
Audien Hearing
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