Audien worked with me diligently as I started in the hearing aid world. I bought the Atom One, learned a lot, and through an online meeting and phone calls with a personalized service rep (Carlo aka... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've worked with both Carlo and Allan over customer service and they were absolutely delightful to work with. Even though the hearing aids didn't work out the way we had hoped, they were very patient... See more
Company replied
Great meeting! Charissa was on time and was very patient and knowledgeable while walking me through the presentation. She answered my questions clearly and was helpful with changing the ear dome size... See more
Company replied
Rachell was able to review the information I provided and appears to have addressed the issues. She stated I would receive confirmation regarding my refund within 2 days. I was unaware that I would... See more
Company replied
Company details
About Audien Hearing
Written by the company
Audien Hearing sells rechargeable hearing aids online at the most affordable prices on the market.
START HEARING NOW
VIEW SUPPORT MATERIAL
Audien Hearing
Written by the company
- Hearing For Everyone® Starting at $98/Pair
- Audien Hearing is proud to offer the most affordable hearing devices on the market, with our best-selling Atom Series starting at only $98/pair. Audien offers customers a 45 day money back guarantee on all purchases, plus a 1 year warranty and lifetime support.
Our Satisfaction Guarantee
Try It Risk Free 45 Days - "Love It" Or Your Money Back!
At Audien, we're proud to provide our customers a 45 day money back guarantee on all purchases. There shouldn't be any pressure to try a new pair of hearing aids... and with us, there isn't any! Order any hearing aid risk free and if you don't love it, send it back for a full refund.
Contact info
7350 E Evans Rd Bldg B, 85260, Scottsdale, United States
- (205) 255-1112
- support@audienhearing.com
- audienhearing.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a very good experience
I had a very good experience working with Carlo in AudienCare. He explained program benefits, advised on best practices for careful installation of hearing aid to prevent damaging product.
July 23, 2026
Unprompted review
Reply from Audien Hearing
Hi Walter,
We are delighted to hear that you had such a positive experience with Carlo. Taking the time to explain the benefits of AudienCare and provide helpful guidance on the proper installation and care of your hearing aids reflects the level of support we strive to deliver with every interaction.
Thank you for recognizing Carlo's efforts and for sharing your experience. We truly appreciate your trust in Audien Hearing and are always here whenever you need us.
Warm regards,
Specialized Care Team
Audien Hearing
I I upgraded my Atom X to an ion Pro 2…
I I upgraded my Atom X to an ion Pro 2 and am very happy with this model. I had some questions and I spoke with Alan who had a great deal of patience understanding my awkward questions. I learned more about the rocker panel and its uses.
I was very pleased with the ease of returning the Atom x.
July 21, 2026
Unprompted review
Reply from Audien Hearing
Hi Gale,
It is wonderful to hear that you are enjoying your new Ion Pro 2 and that the upgrade has been a positive experience. We are also delighted to know that Alan patiently answered your questions and helped you better understand the rocker panel and its features. It is equally great to hear that returning your Atom X was a smooth and easy process.
Thank you for taking the time to share your thoughtful feedback and for recognizing Alan's support. We truly appreciate your trust in Audien Hearing and hope you continue to enjoy your new hearing aids.
Warm regards,
Specialized Care Team
Audien Hearing
She was very helpful
She was very helpful, very consiserate,very helpful and nice
July 22, 2026
Unprompted review
Reply from Audien Hearing
Hello Julia,
Thank you for sharing your experience! Knowing that our representative treated you with kindness, consideration, and genuine care means a great deal to us. We are so glad you felt well supported throughout your interaction, and your thoughtful feedback is truly appreciated.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
I was very happy with all the help so I…
I was very happy with all the help so I can get my hearing aids back
Thank you
July 22, 2026
Unprompted review
Reply from Audien Hearing
Hello Kay,
Your review truly brightened our day! We are so pleased we could help you get your hearing aids back and make the process a positive experience. Knowing our support made a difference means the world to our team.
Thank you for your kind words and for choosing Audien Hearing. We wish you many wonderful moments with your hearing aids!
Warm regards,
Specialized Care Team
Audien Hearing
Lucerno Support Review
Lucerno did an exceptional job of walking me through the warranty return process. She was a bearer of good news for resolving the difficulties I have been experiencing with my hear device.
July 21, 2026
Unprompted review
Reply from Audien Hearing
Hello Terry,
Thank you for taking the time to recognize Lucero's outstanding support! We are delighted to hear that she made the warranty return process easy to understand and helped bring a positive resolution to the challenges you were experiencing with your hearing device. We will be sure to share your thoughtful compliments with her.
Thank you for choosing Audien Hearing. We truly appreciate your trust and support!
Warm regards,
Specialized Care Team
Audien Hearing
very patient and knowledgeable
Great customer service. Very kind! Very knowledgeable! Highly recommend this company!
July 21, 2026
Unprompted review
Reply from Audien Hearing
Hello Monica,
Reading your review brought a smile to our faces! It is incredibly rewarding to know our team provided patient, knowledgeable, and compassionate service that earned your recommendation. Your confidence in Audien Hearing is something we truly value, and we are grateful for the opportunity to be part of your hearing journey.
Thank you for your wonderful recommendation and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hello,
Thank you for your kind review! We are so glad Kendall was there to help and make your experience a positive one. We hope your new hearing aids work wonderfully for you and bring you the improvement you are looking for.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Very helpful patient and kind
Very helpful patient and kind. She solved my problem
July 21, 2026
Unprompted review
Reply from Audien Hearing
Hello Val,
Your kind words truly brightened our day! We are so happy to hear our team member was patient, caring, and able to resolve your concern. Knowing we could make your experience a positive one means so much to us.
Thank you for your wonderful feedback and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hello Jeff,
Your kind words brought a smile to our faces! We are so glad to hear our team was able to provide helpful support while making your experience a pleasant one. That is exactly the level of care we strive to deliver every day.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Great customer service with Rachel
Great customer service with Rachel. Friendly and easy to speak with. Answered all of my questions quickly.
July 20, 2026
Unprompted review
Reply from Audien Hearing
Hello Brandon,
What a wonderful compliment for Rachel! We are so happy to hear she made your experience enjoyable with her friendly approach and prompt assistance. It is great to know she was able to answer all of your questions and make everything easy to understand.
Thank you for sharing your experience and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Polite and helpful
July 20, 2026
Unprompted review
Reply from Audien Hearing
Hello Donald,
Thank you for your wonderful feedback! We are delighted to know you had a positive experience with our team. Providing courteous, attentive service is something we take great pride in, and your kind words truly brighten our day.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Solve the problem
July 20, 2026
Unprompted review
Reply from Audien Hearing
Hello Yolanda,
That is exactly what we love to hear! We are so glad our team was able to resolve your concern and provide the support you needed. Knowing we could help make things right is the best reward we could ask for.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Mistake on AUDIEN review , Great customer service by Audien
I mistakenly sent in a poor review on Audien hearing. After further research the review should've been on Hue hearing aids and NOT AUDIEN. Thanks to the tenacity of Charrisa, with Audien I was able to find out these whistling hearing aids came from Hue. My error so I apologize to Audien for my mistake
July 17, 2026
Unprompted review
Reply from Audien Hearing
Hi Rodico,
Thank you for taking the time to share your feedback with us. We understand your concerns regarding the fit of your hearing aids and the whistling you experienced. We know how important it is to have hearing aids that fit comfortably and provide clear, reliable sound, so we appreciate you allowing us to learn more about your experience.
We would truly like the opportunity to review your order and see how we can help address your concerns. Every hearing journey is unique, and factors such as fit, ear anatomy, and dome size can all affect comfort and sound quality. Before closing the door on your experience, we would appreciate the chance to take a closer look at your case.
Please share your order number or confirm your details through this platform, and a member of our Specialized Care Team will personally review your account and reach out to assist you. We will discuss the best path forward, whether that means providing troubleshooting to improve the fit and reduce the whistling or helping you with a return, if eligible.
Thank you again for sharing your experience. Your feedback is valuable to us, and we appreciate the opportunity to work toward a resolution that best meets your needs.
Warm regards,
Specialized Care Team
Audien Hearing
Responsive Assistance
The Audien employee provided practical instruction to help resolve the problem. She was courteous and responsive to my final request.
July 18, 2026
Unprompted review
Reply from Audien Hearing
Hi Blaine,
Thank you for your thoughtful review! We are so glad our team member was able to provide clear guidance and respond to your requests with care and professionalism. It is always our goal to make every interaction helpful, efficient, and reassuring.
We truly appreciate your kind words and thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Allen was quite patient
Allen was quite patient, informative, and very professional
July 16, 2026
Unprompted review
Reply from Audien Hearing
Hello Lynn,
Thank you for your thoughtful feedback. We are pleased to hear that Allan's patience, professionalism, and informative approach made your experience a positive one. Providing clear guidance and exceptional support is exactly what we strive for.
We truly appreciate your kind words.
Warm regards,
Specialized Care Team
Audien Hearing
Honred warranty very well
Honred warranty very well! Mendel did an excellent job!
July 17, 2026
Unprompted review
Reply from Audien Hearing
Hello Arthur,
Thank you for taking the time to share your experience! We are so glad to hear that your warranty was handled smoothly and that Mendel provided excellent service throughout the process. We will be sure to pass along your kind recognition to him, it will certainly make his day.
Thank you for choosing Audien Hearing. We are always here whenever you need us.
Warm regards,
Specialized Care Team
Audien Hearing
I had a very good experience with Allan…
I had a very good experience with Allan and he was extremely helpful.
July 17, 2026
Unprompted review
Reply from Audien Hearing
Hello Mitra,
Reading your feedback truly made us smile! We are thrilled to know that Allan provided such helpful support and made your experience a positive one. Our team is committed to delivering the best possible care, and it is always rewarding to hear when we have made a difference.
Thank you for taking the time to share your experience. We are grateful to have earned your trust.
Warm regards,
Specialized Care Team
Audien Hearing
The man that helped us was…
The man that helped us was fantastic..answered questions and helped us .He was excellent.
July 17, 2026
Unprompted review
Reply from Audien Hearing
Hello Jackie,
Thank you for sharing such wonderful feedback! We are so happy to hear that the representative who assisted you was able to answer all of your questions and provide the support you needed. Delivering excellent service and making sure our customers feel confident and cared for is always our goal.
We truly appreciate you taking the time to recognize the great experience you had. Thank you for choosing Audien Hearing.
Warm regards,
Specialized Care Team
Audien Hearing
George offered a lot of insight and…
George offered a lot of insight and guidance that i was not aware of prior to this call. All in all, I am well pleased with the Atom X aids and it is really a plus that employees such as George are available
July 17, 2026
Unprompted review
Reply from Audien Hearing
Hello Linda,
Thank you for taking the time to share your experience! We are delighted to hear that George provided valuable insight and guidance that helped you get even more from your Atom X hearing aids. Knowing that his support made such a positive impact is incredibly rewarding.
We are also thrilled that you are enjoying your Atom X hearing aids. Your kind recognition of George's dedication will certainly be shared with him. Thank you for trusting Audien Hearing to be part of your hearing journey.
Warm regards,
Specialized Care Team
Audien Hearing
The knowledge of the Customer Service…
The knowledge of the Customer Service Representative named Allan. He was extremely helpful.
July 17, 2026
Unprompted review
Reply from Audien Hearing
Hello Robbie,
Your thoughtful review truly brightened our day. We are happy to know Allan's expertise and willingness to help gave you the support you were looking for. He is passionate about making sure every customer feels informed and confident, and it is wonderful to hear that his dedication stood out during your experience.
Thank you for recognizing Allan's efforts and for choosing Audien Hearing. We are honored to be part of your hearing journey.
Warm regards,
Specialized Care Team
Audien Hearing
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.