Audika - Derby Reviews 

109
•
TrustScore 5 out of 5

4.8

Saint Peter's Street 111, DE1 2AD Derby, England, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

Very friendly receptionist at the front desk.And Nadiyah was very professional and explained everything she was doing.

Rated 4 out of 5 stars

My hearing aids were replaced free of charge under warranty. Since I got home they have developed an intermittent very high piano note sound which is a little disconcerting but does not seem to have... See more

Rated 5 out of 5 stars

Had a good conversation about my use of aids. I was concerned about background noise so was given two programmes to use in two different circumstances. This will be helpful when in a public event in m... See more

Rated 5 out of 5 stars

Have to say how good Teresa at Hidden Hearing, Derby is. My Dad has been having problems with his ears lately. We’ve had several visits to Hidden Hearing during the process of solving the issues. T... See more



Contact info

  • Saint Peter's Street 111, DE1 2AD, Derby, England, United Kingdom

  • 01332 867860

4.8

Excellent

TrustScore 5 out of 5

109 reviews

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4.8

All reviews

(109)

6,004 reviews in the last 12 months

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Rated 5 out of 5 stars

Having had a hearing test check-up this afternoon

Having had a hearing test check-up this afternoon, I was very impressed with the Audiologist Maariyah.
She greeted us with a lovely smile and introduced herself, the check up was conducted in a very professional and thorough manor and Maariyah discussed the changes needed to enhance my hearing further. Also went through everything step by step so I understood what was being carried out. I came away full of confidence and pleased with my whole experience today.

January 13, 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful

I am currently waiting for an appointment with the GP and was very worried about my ears. I spoke to Maariyah over the phone who works at the company and was given great advice about my ear infection. She was a great help and honestly helped with my worries and informed me how I can help myself until I see a doctor.

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout.

I was referred to these people by my employer, I was tested thoroughly and they have confirmed exactly what was already suspected
Maariyah, my Audiologist, was very professional and explained every step of the testing process to me.
The NHS Hearing aid I currently have is of poor quality (my opinion) and I can't wait to be fitted with the decent ones now recommended to me.

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

Jan the Audiologist was friendly and…

Jan the Audiologist was friendly and she done a thorough examination on both of my ears informing me that my right ear needed microsuction and she cleared the blockage. I also followed her advice on recommendation to see my doctor which I have done and most pleased with the outcome Jan was most helpful. She explained the procedure very clearly and made me feel I had made the right choice by going to Hidden Hearing in Derby.

June 27, 2022
Unprompted review
Rated 5 out of 5 stars

All the wax is out

All the wax is out, and I can hear again! My GP told me it was all very hard and impacted. The procedure was painless. Thankyou!!

June 24, 2022
Unprompted review
Rated 1 out of 5 stars

Ear syringe

Jan was excellent. Highly recommended

June 17, 2022
Unprompted review
Audika - Derby logo

Reply from Audika - Derby

Thank you for letting us know

If you need anything further, please do let us know.

Kind regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796

Rated 5 out of 5 stars

What an excellent service

What an excellent service. My ear felt blocked, my hearing was impaired so I booked a hearing test. All staff were so professional including a very helpful receptionist called Teresa.
The audiologist referred me into Jan (Derby) for wax removal. Jan was excellent, reassuring and removed the wax. It didn't hurt and my hearing is now so much better. Would definitely recommend this service.

March 31, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Derby branch.

Excellent receptionist.An even better hearing specialist in Sage. Nice to talk to and willing to listen.
I’m really sorry that she is leaving the Derby branch.

March 24, 2022
Rated 5 out of 5 stars

I had a buid up of wax in my ear that…

I had a buid up of wax in my ear that was making my life a misery with tinnitus and a feeling of blocked sinuses , Had it removed pain free and a hearing test . The best money I have ever spent the discomfort and tinitus gone and my hearing back brilliant would recommend to anyone Jan at Derby was fantastic thanks so much

March 22, 2022
Unprompted review
Rated 5 out of 5 stars

I had an appointment for Ear wax…

I had an appointment for Ear wax removal at Hidden Hearing Derby, with Jan. She is Really kind and gentle and removed my ear wax.
Thanks Hidden Hearing for solving my ear wax problem😊

March 22, 2022
Unprompted review
Rated 5 out of 5 stars

The best money I have ever spent

The best money I have ever spent. I had been really struggling with blocked ears for almost two weeks, putting in olive oil and hoping the problem would go away. Finally I phoned Hidden Hearing, Derby and was given a same day appointment. The technician who dealt with me was excellent. She explained the procedure and alleviated my concerns. The procedure was painless and the result unbelievable. Thank you to Hidden Hearing Derby.

February 4, 2022
Unprompted review
Rated 1 out of 5 stars

My hearing aids needed repair but cannot

My hearing aids needed repair and I am tole that the parts no longer exist so cant be repaired. I am now told that I have to pay for a new pair despite having one plan insurance cover.

November 18, 2021
Audika - Derby logo

Reply from Audika - Derby

Hi David,

Thank you for your review. I am sorry to hear about your hearing aids and that the parts required to fix your aids no longer exist.

I have forwarded this onto our Customer Service team to investigate the matter further, we will be in touch.

Kind regards,
David - Hidden Hearing

Rated 5 out of 5 stars

The person who I saw was very helpful

The person who I saw was very helpful. I believe her name was Amandeep Kaur (if I have spelt it wrong please give her my apologies)
She gave me a thorough ear test and asked if I had a smart phone to put the app on. I don't have a smart phone but my wife has so she put the app on hers.
I cannot praise he highly enough.

September 28, 2021

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