I have been very lucky to have Faraz Aslam as my regular audiologist, who has always gone over and above in customer care. He is professional, courteous, and always reassuring. I always feel relieved... See more
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Easy to book an appointment once I received a telephone call. Easy to find the store in Leeds . Full explanation given before commencing the hearing test. I felt safe and listened to. My identity an... See more
Very pleasant receptionist and audiologist. The latter was understanding, prepared to listen and explained things as the various rests were made. The only issue was that she pushed hearing aids de... See more
I just want to say a really big thank you to the Audika team in Leeds, Faraz and Ferzana were brilliant, both of my hearing aids were chewed by my puppy and I was really worried, but they sorted them... See more
4.8
Excellent
137 reviews
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Aftercare is disgraceful!
Contacted Hidden hearing at Leeds on 18th July after numerous attempts, finally managed to speak to Alison. My elderly father was having problems with his hearing aid which is still under warranty, he was unable to come in to sort this out as he had Covid and Alison agreed to extend the warranty and advised us to call back to make another appointment when he was well enough to attend an appointment to sort it out. We have now been calling every day for the past few days and again there is no response at all. The hearing aid is not fit for purpose and we cannot get an appointment or an answer to our calls to rectify these issues. The customer service is appalling.
August 3, 2022
Unprompted review
Reply from Audika - Leeds
Hello Miss Townend,
Thank you so much for your review overnight. We are sorry it has taken us a little while to come back to you today. We were working behind the scenes to find out what had gone wrong and locate your father's details. I understand that your father has now spoken to our team and arranged an appointment. We are so sorry for the issues in contacting the Leeds hearing centre recently; two of our branch co-coordinators had to take emergency leave and your message didn't get passed on. We have checked to see if we are missing any other information for your father or any of our other clients but thankfully that doesn't appear to be the case. Once again, thank you so much for bringing it to our attention.
You can always reach out to our Customer Services team on 01622 775191 / 0800 740 8796 or by email to us on contact@hiddenhearing.co.uk . We are available Monday - Friday 8:30am - 5pm - we are more than happy to help if you experience any issues.
Kind Regards,
Customer Services.
Helpful effient ear wax suction at a…
Helpful effient ear wax suction at a competitive price.I can now hear better thanks.
June 16, 2022
This product is far to expensive
May 5, 2022
Reply from Audika - Leeds
Hi Philip,
Thank you for your review and feedback. We are sorry to hear that you felt our service was worthy of a 1 star review.
If you would like to discuss your experience with us further please do contact us at contact@hiddenhearing.co.uk .
Kind regards,
David - Hidden Hearing.
Ear Wax Removal
Booked appointment at Hidden Hearing as this procedure not readily available on NHS.
I received excellent service and audiologist described step by step what the procedure entailed.
Would definitely recommend.
March 29, 2022
Unprompted review
First impressions
Amina our consultant has been very helpful in looking after my 95 year-old father who picked up his new hearing aids today and early signs are good; the appointment was about 30 minutes late but a courteous apology was given.
March 23, 2022
There was a mix up with appointment but…
There was a mix up with appointment but we were seen within 10 mins by a lively gentleman
November 9, 2021
first class service
September 9, 2021
Polite and friendly service
August 4, 2021
My experience of Hidden Hearing.
I found Amina wonderful it was a very pleasant experience ,very professional and she located my problem perfectly .I would recommend your company to my friends.Thank you .
March 25, 2021
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