A very friendly reception at the shop with a coffee if you want it. My usual audiologist was on leave so I saw a new face who was very friendly and professional. She did the tests for both ears an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had my usual routine appointment in Salsibury .On arrival I was greeted by the receptionist who offered tea or coffee. On time Bernard called my wife and I to the testing room where he tested my hea... See more
Very helpful staff who also gave some rather useful advice. I would recommend others to visit.
my usual member of staff which I normally see was away on sick leave. so I have to rearrange the time of the appointment which was no problem, with another member of your staff. Younger but very goo... See more
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was a walk in and was dealt with in…
I was a walk in and was dealt with in an efficient and friendly manner. I was seen straight away.
My only concern was the cost of the treatment which seemed high for the service and it would seem high for people on low income and elderly patients too.
Our Recent appointment at Hidden Hearing Salisbury
We were not kept waiting.
Bernard was polite friendly & efficien.
'Patient' Help Much Appreciated
Visited your Salisbury branch yesterday. Mr Hunt most patient and helpful. My wife of 84 is very frail. If hearing loss contributes to her condition on yesterday's showing i think we are with the right people to help us.
Tom Ridout 87
Excellent service and advice
Seen on time, no waiting. Very confident, knowledgeable and experienced advisor/technician.
Fast efficient and friendly service.
Check-up
Having reached retirement age, I was given hearing test by Bernie, my first in 16 years, to see what stage I had reached with my hearing. Professional and clear assessment; much what I expected though very useful to have an accurate overview. He suggested a follow-up test might be beneficial in a few years time, which I will activate with them. Good service; recommended.
Very professional and helpful and…
Very professional and helpful and everything is explained.
Excellent experience
I was greeted as soon as I walked in the door, no waiting around. Treatment started immediately by a chap who was very approachable & friendly. Explained the process thoroughly. Immediate relief to both ears. Left very happy.
Excellent customer service nothing was…
Excellent customer service nothing was not to much trouble would not hesitate and recommend Hidden Hearing
I was made to feel very relaxed given…
I was made to feel very relaxed given very clear explanations and got given a very good breakdown of my results.
Then my hearing aids were adjusted to what was needed .
Also a very friendly welcome on arrival
May use AI-assist with repliesRead more
Spent an hour with what felt like a…
Spent an hour with what felt like a sales pitch- as soon as 'he' was aware I didn't have the money he lost interest and decided that there was someone else waiting- i explained i needed my original H/A checked so that I could use them until I could afford new ones but he said this was not possible cant connect on his computer mine were not compatible(Oticon) and there was someone else waiting.
Unfortunately i have found H/A 's to be an excuse to get as much money as the companies can and Hidden Hearing are the same as all the H/Aid companies I have come across Shameful not interested in improving the life of those who need help/ support with their hearing. .only getting as mych money as they can without getting any service

Reply from Audika - Salisbury 3 Market Walk
When the nhs gave up on my hearing…
When the nhs gave up on my hearing difficulties hidden hearing stepped up to the plate I am no longer embarrassed to use my mobile phone and the remote connectability to my phone makes the changing of volumes for different noise situations a breeze
Thanks Pete
Salisbury

Reply from Audika - Salisbury 3 Market Walk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







