Great expertise and knowledge about the market options against the client needs; Phil is an authentic concierge ! Fantastic collaboration with oBravo tailoring these clients niche. Not only product... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
AVOID.... Terrible service, ordered and paid 11th June, despite several emails and calls, no response since automated email on purchase. Will be recovering my money through the bank.
Company replied
My headphones cable unfortunately broke and no replacement was available from the manufacturer. Luckily I managed to find one that's compatible on Audio Concierge so I placed an order for a r... See more
Company replied
Audio Concierge was great. Distribution issues due to COVID and high demand, meant Shanling struggled to get deliveries into Europe. Phil was great with updates and feedback, keeping me informed and... See more
Company details
Written by the company
UK's only dedicated, luxury headphone and portable audio specialist. Providing bespoke solutions for clients in London and the UK.
Contact info
Covent Garden , WC2H 9JQ, London, United Kingdom
- audioconcierge.co.uk
3.4
Average
153 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from start…
Excellent customer service from start to finish, you would be hard pushed to find this level of knowledge and service anywhere. A+++ great job Phil
April 24, 2022
Advertisement
Personal service
Good price, and Phil was very helpful in arranging a flexible delivery date having reserved the item for me.
April 13, 2022
Always a pleasure to deal with.
March 27, 2022
Untrusted seller
Be careful , untrusted seller who can’t provide what he is selling and should be force by PayPal to do the refund , it means forget about your money until you are refund by PayPal
March 13, 2022
Unprompted review
Lotoo paw 6000
I ordered a Lotoo paw 6000 Digital audio player from this retailer, The delivery and service provide by the retailer was excellent.
The Lotoo paw 600 has excellent sound quality and above average build quality.
January 27, 2022
Advertisement
Excellent speedy service
Excellent speedy service. Great prices and friendly helpful staff.
I would highly recommend Audio Concierge.
January 21, 2022
Place to go for hard to find IEM's in the UK.
Phil is an absolute legend when it comes to customer service, anything from providing helpful information about products, to quick delivery and the selection is simply outstanding.
I was deciding between 2 IEM's in roughly the same price category, and Phil was very helpful in recommending me an earphone for my musical tastes by asking about my current gear and musical tastes. Very happy with my final purchase decision.
Audio concierge is simply the place to go for harder to find audio gear, or some higher end Chi-Fi.
Top notch service, would buy from again!
December 23, 2021
Unprompted review
Above and beyond the call of duty!
In fact I was not a customer to Phil and Audioconcierge so far, but an unforeseen manufacturing defect in my Cayin N6ii (Special Audioconcierge engraved edition) sent me towards Cayin for support, who recommended me to work with Audioconcierge to have the problem serviced.
This is where the fantastic experience with both Cayin and Audioconcierge started. Phil Wannell took my defective N6ii into his care and ensured a quick transfer of my N6ii back to China where Cayin serviced my N6ii under warranty. Once that was sorted and the N6ii had made its way back to Phil, he ensured a lightning fast shipping of my Cayin back to me in the Netherlands. And all of that out of pure customer centricity. Phil and Cayin definitely have made me into a loyal customer .. With them at the helm of your musical enjoyment, you simply cannot go wrong!! Highly recommended!
December 21, 2021
Unprompted review
Excellent
Excellent, polite, and knowledgeable customer service. Prompt delivery. I will be using again. Highly recommended without any reservations.
September 8, 2021
Advertisement
Great personalised service
Fantastic service and support from Audio Concierge for audio exotica.
July 31, 2021
Amazing sevice. thanks to Phil Wannell. very helpful.
Amazing service when ordering from Audio Concierge which I have
July 29, 2021
Very impressed yet again by the…
Very impressed yet again by the service, speed, communication and value. Will continue to make my audio purchases from this company whenever possible.
June 25, 2021
Advertisement
Ticks all the boxes!
Phil was great at keeping me in the loop with delivery dates of products and all information I needed.
Highly recommend
June 23, 2021
Great service
Great service, friendly advice. Good recommendations and expert knowledge.
June 16, 2021
Great product
June 4, 2021
Advertisement
Bought my Empire Ears Odin from Audio…
Bought my Empire Ears Odin from Audio Concierge. Very good experience and will 100% buy from them again.
April 21, 2021
Very good service
Very good service. Queries answered quickly and concisely. Would buy from again.
April 8, 2021
Great service thank you
March 26, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.